North West Ambulance Service Library &
Information Service [NWAS LIS] Strategy
2012 -2015
NWAS Library & Information Service Strategy 2012 -2015
Page:
Page 1 of 27
Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Recommended by
Matt Holland, NWAS Librarian
Approved by
Trust Board
Approval date
24 July 2012
Version number
1.0
Review date
Three years from approval date
Responsible Director
Margo Kane, Director of OD
Responsible Manager (Sponsor)
Matt Holland, NWAS Librarian
For use by
All Trust employees
This policy is available in alternative formats on request.
Please contact the Library and Information Service on
07747456736
NWAS Library & Information Service Strategy 2012 -2015
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Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
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Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Change record form
Version
Date of change
Date of release
Changed by
Reason for change
0.1
02 April 2012
12 April 2012
M Holland
Document creation
0.2
12 April 2012
16 April 2012
M Holland
Revised Draft using Corporate SSP Template
0.3
24 May 2012
24 May 2012
M Holland
Revised Final Draft
0.4
11 June 2012
12th June 2012
C. Offer
Revised final draft
0.5
07 July 2012
07 July 2012
M Holland
Revised draft following review of EIA by Lisa
Ward
1.0
07 August 2012
07 August 2012
M Holland
Final version approved by the NWAS NHS
Trust Board
2.0
2.1
2.2
NWAS Library & Information Service Strategy 2012 -2015
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Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
North West Ambulance Service Library & Information Service [NWAS LIS]
Strategy 2012 -2015
Contents
Change record form ................................................................................................................... 3
1
Introduction ......................................................................................................................... 5
2
Purpose ................................................................................................................................ 5
3
Background .......................................................................................................................... 5
4
NWAS Library & Information Service Mission Statement ................................................... 7
5
Developing the Strategy ...................................................................................................... 7
6
NWAS Library & Information Service Strategy .................................................................... 8
7
Accessible and Innovative [1] .............................................................................................. 9
8
Quality First: Providing Quality and Performance [2] ........................................................ 10
9
Library and Information Services [3] ................................................................................. 12
10 Knowledge Management: Right Information, Right Time [4] ......................................... 13
11 Information Literacy and Critical Appraisal [5] ............................................................... 14
12 Partnership [6] ................................................................................................................. 15
13 Communicating with Users: Marketing & Communications [7] ...................................... 16
14 How is the NWAS LIS Strategy implemented and monitored?........................................ 17
15 References ....................................................................................................................... 18
Appendix 1: Checklist for the review and approval of NWAS Library & Information Services
Strategy 2012 - 2015 ................................................................................................................ 19
Appendix 2: Plan for dissemination of NWAS Library & Information Services Strategy 2012 2015 ......................................................................................................................................... 21
Appendix 3: Summary of Year One Action Plan 2012/13 ........................................................ 22
Appendix 4: Equality Impact Assessment Report .................................................................... 23
NWAS Library & Information Service Strategy 2012 -2015
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Author:
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Version:
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Date of Approval:
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Status:
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Date of Issue:
24 July 2012
Date of Review
24 July 2013
1
Introduction
1.1
The NWAS Library & Information Service [NWAS LIS] Strategy 2012-2015 is divided
into seven aspects of delivering the NWAS LIS service. These describe how the
service is delivered (Accessible & Innovative, Quality First), what is delivered (Library
& Information Services, Right Information, Right time, Information Literacy and
Critical Appraisal) and how the library service works with partners and users
(Partnership and Communicating with Users).
Seven aspects summary
1 Accessible & Innovative
2 Quality First
3 Library & Information Services
4 Knowledge Management: Right Information, Right Time
5 Information Literacy and Critical Appraisal
6 Partnership
7 Communicating with Users
1.2
Each aspect is defined, together with an overview of achievements to date and an
outline of further actions required. The overall direction of the strategy is set out in
the NWAS LIS Mission Statement. The delivery of the strategy is monitored through
the NWAS LIS Annual Review, NWAS LIS Action Plan and the NWAS LIS Monthly
Dashboard. All documents are published on the NWAS LIS website. Copies are
archived according to the NWAS guidance on Strategies, Producers and Policies.
2
Purpose
2.1
The NWAS LIS Strategy provides a strategic framework to guide the continuation
and development of NWAS LIS services for the North West Ambulance Service NHS
Trust for the period 2012-2015.
This document aims to provide a written overview of NWAS LIS for service
stakeholders and service users to read, understand and to be able to provide
feedback on the strategic direction of NWAS LIS for the next three years 2012-2015.
The strategy describes the actions necessary to deliver a service that will achieve in
the national annual Library Quality Assurance Framework [LQAF] assessment at the
Median average score (out of 100) or above for North West NHS Libraries.
2.2
2.3
3
Background
3.1
NWAS Library & Information Service [NWAS LIS]
NWAS Library & Information Service Strategy 2012 -2015
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Version:
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Date of Issue:
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Date of Review
24 July 2013
NWAS Library & Information Service [NWAS LIS] was created in March 2009. NWAS
LIS has a number of distinctive characteristics:
 it is a virtual service delivered via e-mail, mobile phone, internet/web and social
networking;
 the Outreach Librarian travels to service points or to meet users at their place
of work;
 NWAS is the only Ambulance Trust in the UK with a dedicated library and
information service.
NWAS LIS is an independent library service, however, it does participate in North
West regional partnerships with other NHS and University Libraries through Library
and Information Health Network North West [LIHNN] and NW Health Care Libraries
Unit [HCLU]. The Trust receives 20K funding from HCLU as a contribution towards
the Outreach Librarian salary costs. NWAS LIS is part of Organisational
Development. See also organisational Diagram below.
NWAS LIS in the
Organisation
Director of Organisational Development
Assistant Director of Workforce Development
Head of Education & Training
Head of Organisational Development
NWAS LIS Librarian
3.2
Library Quality Assurance Framework [LQAF]
The NWAS Library & Information Service Strategy 2012 -2015 underpins the NWAS
LIS submission to the annual assessment of library service quality, the Library Quality
Assurance Framework [LQAF]. This national quality assessment is conducted by the
North West regional health libraries organisation, NW Health Care Libraries Unit
[HCLU], on behalf of the national health libraries group the Strategic Health
Authority Library Leads [SHALL]. Libraries are scored on 48 criteria with an overall
score out of 100%. The outcome of the NWAS LIS Strategy 2012 -2015 is to ensure
that NWAS LIS delivers a service that achieves a score at or above the Median
NWAS Library & Information Service Strategy 2012 -2015
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Date of Review
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Average score for the North West Region, judged to be an acceptable standard of
provision by HCLU/SHALL.
All NHS libraries in NW LQAF 2010/2011
Median value for all NHS NW libraries
Mean (average) of all NHS NW libraries
Mode value for all NHS NW libraries
NWAS Library & Information Service [NWAS LIS]
%
85
89
87.5
87
3.3
External stakeholders
The key external stakeholder is the Health Care Libraries Unit [HCLU] who provide
funding for the NWAS Librarian. Additional, peripheral stakeholders, are NHS
Libraries regional groupings (Cumbria and Lancashire; Cheshire and Merseyside;
Greater Manchester) in the North West who have partnership agreements with
NWAS LIS to provide guest access to NHS Library Services to NWAS staff. NWAS LIS
also participates with members of Library and Information Health Network North
West (LIHNN) in co-operative inter-lending services.
3.4
Internal stakeholders
Key internal stakeholders are those parts of NWAS NHS Trust concerned with
education and training, including divisions of: Education and Training, Learning and
Development and Clinical Education. Other stakeholders include current users of
NWAS LIS, non users (those groups who do not use NWAS LIS identified in the User
Profiling exercise), staff who require access to an evidence base to support their
work and education, including Board Members, Managers, Administrators and
Support staff and those involved in research and writing for publication.
4
NWAS Library & Information Service Mission Statement
NWAS Library & Information Service aims to provide high quality information,
support and advice at the right time, in an accessible form and an appropriate
location to support NWAS staff in delivering quality services and quality care to
patients.
5
Developing the Strategy
5.1
The NWAS Library & Information Service Strategy 2012 – 2015, responds directly to a
requirement of the annual Library Quality Assurance Framework [LQAF] that an NHS
Library Services should have “a formally approved, dated, documented strategy for
NWAS Library & Information Service Strategy 2012 -2015
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Date of Review
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the provision of NHS funded library/knowledge services.”(Strategic Health Authority
Library Leads 2012). LQAF as well as providing a framework for quality assurance
measurement is also indicative of good practice in the NHS Library Sector. In writing
a Strategy, formally approved, NWAS LIS is conforming to best practice.
5.2
The Strategy is informed by, and based on, the NW Health Care Libraries Unit
Strategy 2009 – 2014 (Health Care Libraries Unit 2009) and NWAS Policy on the
development and management of strategy, policy and procedure documents.
(NWAS 2011). The content of the strategy is framed around the existing NWAS LIS
built over the three years from 2009 -2012. The strategy aims to ensure NWAS LIS is
a good fit with NWAS and that energy and resources are directed to achieve the
agreed aims of the Strategy going forward. The strategy is informed by 25 years of
experience of the NWAS LIS Librarian in Higher Education and NHS Libraries.
5.3
The following people, representing stakeholders in NWAS LIS, have read the strategy
and agree that it is sound and fit for purpose from their different perspectives:
 David Stewart, Director of NW Health Care Libraries Unit
 Maureen Horrigan, Library Manager, Integrated Department for Education
and Learning (IDEAL), Liverpool Heart & Chest Hospital NHS Foundation Trust
 Ryan Woodward, Librarian, Countess of Chester Hospital NHS Foundation
Trust
 Carol Offer, Assistant Director Workforce Development, NWAS
 Peter Cockayne, Head of Education and Training, NWAS
 Michael Forrest, Head of Organisational Development, NWAS
 Joseph Dent, Advanced Paramedic, NWAS
 Jason Comber, Practice Education Facilitator, Cheshire & Mersey Area, NWAS
Information about the strategy, was included in the NWAS NHS Trust, Regional
Bulletins in June 2012 circulated to all staff, with an invitation to comment.
6
NWAS Library & Information Service Strategy
6.1
Seven aspects of NWAS Library & Information Service provision
Seven aspects of the NWAS Library & Information Strategy, which combine to deliver
the NWAS LIS mission, are set out here in diagrammatic form; the following sections
provide an overview of each aspect.
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Date of Review
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Accessible
and
Innovative
Communicating with
Users
Quality First
NWAS LIS
Mission
NWAS LIS Mission NWAS
LIS aims to provide high
quality information, support
and advice at the right time,
in an accessible form and
an appropriate location to
support NWAS staff in
delivering quality services
and quality care to patients.
Library and
Information
Services
Partnership
Information
Literacy &
Critical
Appraisal
KM: Right
Information
Right Time
7
Accessible and Innovative [1]
7.1
Definition
NWAS LIS represents a unique service proposition delivering a virtual library service
to a geographically dispersed user community from, Crewe to Carlisle. NWAS LIS
aims to provide services that are available where users are, and at a time that they
want to use them through innovative use of computer networks and social media.
7.2
Scope
 Service developments will be assessed against the ability of users to access them
remotely over networks, for example, from their mobile phone or home
computer.
 The NWAS LIS website will deliver help and support for users at the point at which
they access information resources, to enable users to learn about which
information resources are appropriate and how to use them.
 Resources created by NWAS LIS are free to use, available to anyone who chooses
to access them, regardless of which Ambulance Service or NHS organisation users
work for.
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24 July 2013


NWAS LIS will deploy technology and social media tools for the benefit of NWAS
LIS users that enhance the delivery of the library service. NWAS LIS will work with
the Health Library and Information community to share and learn from best
practice.
Provide opportunities for NWAS LIS Users to feedback and report to NWAS LIS
challenges in accessing the service, especially in areas that relate to Equality and
Diversity.
7.3
NWAS LIS Activities Completed
 Built a version of the NWAS LIS website using NHS Networks that is accessible
inside NWAS computer networks and from any home or mobile internet
connection.
 Adapted free to use social media (e.g. NHS Networks, YouTube, Twitter,
NetVibes, Yahoo Pipes and Mendeley) to create and deliver free content to
NWAS and other users.
7.4
NWAS LIS 2012-15 Activities Planned
Year One
Develop content for users using the web, social media, audio and moving image to
communicate with users. While continuing to support all staff, focus on resources
that are directed at Hazardous Area Response Team/Emergency Preparedness
[HART/EP], and Emergency Control Centres [ECC] and revising and updating guides
to online databases.
Ensure that there is clear information on all NWAS LIS communications to enable
services users to contact the Library in a way that is suitable to them.
Years Two and Three
Review progress in Year One, and identify areas for new content creation in the
Annual Action Plans 2013-2014 and 2014-2015.
8
Quality First: Providing Quality and Performance [2]
8.1
Definition
NWAS LIS aims to deliver a quality of service to NWAS NHS Trust staff that can be
demonstrated to reach national, regional and locally derived quality standards.
NWAS LIS seeks to continually improve services and places quality at the centre of
service provision, service developments and service innovation.
8.2
Scope
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



NWAS LIS participates in the national quality framework for NHS library and
information services Library Quality Assurance Framework [LQAF] with the aim of
providing a service that meets or exceeds the median average (scored out of
100) national standard for NHS libraries in the North West of England.
NWAS LIS participates in regional inter-lending agreements through Library and
Information Health Network North West [LIHNN]. NWAS LIS will adhere to
standards set out in the Protocol for Inter-Lending and Document Supply for the
LIHNN network 2012 (LIHNN 2012).
NWAS LIS aims to deliver a quality service to its users. The outcomes to meet
locally derived standards based on good practice in the NHS library sector for
service delivery. These will be published on the NWAS LIS website. A typical
example would be an undertaking to answer queries to NWAS LIS within 48
hours.
NWAS LIS will work with the North West health library community to identify and
integrate best practice in quality management and service improvement.
8.3
NWAS LIS Activities Completed
 Creation in the period from March 2009 and March 2012 a library and
information service capable of meeting national standards as measured by the
Library Quality Assessment Framework [LQAF].
 NWAS LIS has completed two rounds of the Library Quality Assessment
Framework [LQAF] process, the pilot phase 2009/2010 and the full
implementation phase 2010/2011 achieving scores greater than the median
average (score out of 100) of all North West NHS Libraries in both rounds.
8.4
NWAS LIS 2012-15 Activities Planned
Year One
LQAF requires NHS libraries to deliver standards that are controlled by a managed
process which includes setting, monitoring, reviewing and revising service delivery
standards against customer needs. NWAS LIS will write and publish a description of
services for users explaining what services users can expect, how they can be
accessed and the time frame within which they can be delivered.
NWAS LIS will adapt current recording mechanisms for enquiry tracking and interlibrary loan to provide information about standards e.g. 95% of enquiries answered
within 48 hours.
Years Two and Three
NWAS LIS will publish quality measures as part of the NWAS LIS Annual Review.
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9
Library and Information Services [3]
9.1
Definition
NWAS LIS aims to deliver a full range of library and information services to NWAS
NHS Trust Staff. These services are core to the NWAS LIS programme and are the
framework around which NWAS LIS has been created.
9.2
Scope
Core services are defined as:
Training
 Training in Information Skills
Access to Resources
 Document Supply
 Access to Learning Resources
Support
 Current Awareness
 Literature Searching
 Professional Advice
 Enquiry Service
9.3
NWAS LIS Activities Completed
 In the period from March 2009 – April 2012 NWAS LIS has created a library
service that is able to deliver the core framework of services.
9.4
NWAS LIS 2012-15 Activities Planned
Year One
Write statements about each service, the underlying quality objectives and a
statement about Equality of access to Library services. To publish these on the
NWAS LIS website. See also 7.4.1.
Enable access to services through the NWAS LIS web site. A typical example would
be using online forms to request services such as literature searches or Inter-library
loans.
Review at the end of year one of the strategy, July 2013, any challenges in accessing
services that related to Equality & Diversity and take action to address them.
Years Two and Three
Review core library and information services to ensure that they remain fit for
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purpose. Plan improvements and new services as required in the Annual Action Plans
2013-2014 and 2014-2015.
10
Knowledge Management: Right Information, Right Time [4]
10.1
Definition
Knowledge management defined as “a conscious strategy for moving the right
knowledge to the right people at the right time to assist sharing and enabling the
information to be translated into action to improve the organizational performance."
(O'Dell & Grayson 1997). NWAS LIS seeks to provide timely information that informs
decision making, enables learning and improves organisational performance and
health outcomes.
10.2
Scope
 NWAS LIS seeks active partnerships with NWAS staff working with individuals or
groups, to provide customised information streams to support their work.
 NWAS LIS is proactive in pushing information out to NWAS staff through the
NWAS LIS website and other computer networks.
 NWAS LIS seeks to be innovative in meeting information needs and to be
responsive in delivering information through appropriate channels, and in a
format that meets the needs of users.
10.3
NWAS LIS Activities Completed
 Established networks through which to push out regular current awareness
updates, table of contents services and ad hoc updates.
 NWAS LIS publishes a monthly Current Awareness service summarising key
developments in health and social care aimed at managers and senior clinical
staff.
 NWAS LIS produces bespoke services in areas such as Infection control, guides to
current topics of interest, bibliographies on areas of relevance and hosts the
Emergency Services Current Awareness Update [ESCAU].
10.4
NWAS LIS 2012-15 Activities Planned
Year One
NWAS LIS will identify and work with an individuals or group to coordinate
knowledge management activities on their behalf, with the aim of creating a
model/template/exemplar for future Knowledge Management projects.
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Years Two and Three
NWAS LIS will remain open to working arrangements with individuals and groups
building on the experience of Year One. NWAS LIS will continue to develop and
deliver Current Awareness services.
11
Information Literacy and Critical Appraisal [5]
11.1
Definition
NWAS LIS believes that information literacy and critical appraisal are key work skills.
Information Literacy Skills are defined as “knowing when and why you need
information, where to find it, and how to evaluate, use and communicate it in an
ethical manner.” (CILIP 2004). Critical appraisal defined as “the process of carefully
and systematically examining research to judge its trustworthiness, and its value and
relevance in a particular context.” (Burls 2009).
11.2
Scope
 NWAS LIS aims to provide encouragement and support for NWAS staff in
acquiring or improving information literacy and critical appraisal skills through
face to face teaching, access to support materials and in signposting
opportunities to participate in programmes for information literacy and critical
appraisal.
11.3
NWAS LIS Activities Completed
 NWAS LIS has developed an information skills programme with support materials
delivered via the NWAS LIS website. This is delivered to all Student Paramedics at
LJMU, UCLan and Edge Hill. A parallel programme is delivered to managers on
Learning and Development and Chartered Managers Institute [CMI] programmes
 NWAS LIS supports a Journals Club for clinical staff.
11.4
NWAS LIS 2012-15 Activities Planned
Year One
Develop a programme of critical appraisal for clinical staff with supporting materials
available on the NWAS LIS website.
Years One to Three
Work with colleagues in Learning & Development to continue to provide information
skills for Learning and Development programmes and seek further opportunities to
deliver training in information skills and critical appraisal.
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Date of Issue:
24 July 2012
Date of Review
24 July 2013
12
Partnership [6]
12.1
Definition
NWAS LIS aims to enhance the quality, delivery and impact of services by working in
partnership with national, regional and organisations in the health library sector.
12.2
Scope
 Librarian to maintain links with professional networks engaging with regional and
national organisations: Library and Information Health Network North West
[LIHNN], NW Health Care Libraries Unit [HCLU], Chartered Institute of Library and
Information Professionals [CILIP].
 Working with regional NHS Library Services to provide enhanced access to NHS
Libraries across the North West, through co-operative agreements.
 Engaging with professional colleagues who have responsibility for, or interest in,
delivering services to Ambulance Services.
 Work with colleagues in the North West co-operative buying consortia to expand
the resources available to NWAS NHS Trust staff.
12.3
NWAS LIS Activities Completed
 Arranged guest access for NWAS Staff to NHS and University Libraries in the
North West sub regions: Cheshire and Mersey; Cumbria and Lancashire; Greater
Manchester.
 Working with colleagues in East of England and South Central Ambulance
Services to promote the benefits of Library & Information Services for Ambulance
Services.
 Hosting the Emergency Services Current Awareness Update [ESCAU].
 Participates in consortia arrangements to purchase access to Medline with Full
Text and key medical journals.
12.4
NWAS LIS 2012-15 Activities Planned
Year One
Engage with professional colleagues working with UK Ambulance Services to
promote discussion, information sharing and sharing of best practice.
Years Two and Three
Work with partners to expand the range of resources and opportunities for access
for NWAS NHS Staff.
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Date of Review
24 July 2013
13
Communicating with Users: Marketing & Communications [7]
13.1
Definition
“Marketing is the management process responsible for identifying, anticipating and
satisfying customer requirements profitably.” (CIM 2012). NWAS LIS aims to move
towards planned marketing and communications in the period 2012 – 2015, building
on work to establish a presence with NWAS staff 2009 – 2012. NWAS LIS aims to
take a strategic approach to communicating with users to ensure awareness of
NWAS LIS across NWAS.
13.2
Scope
The NWAS LIS review of user activity over the period from March 2011 to March
2012 gave the following findings: 1) the review identified groups of infrequent users
and non-users; 2) identified that the majority (60%) of user enquiries relate to higher
education [HE]; 3) estimated the total number of NWAS staff who have some contact
with NWAS LIS at 11% of the NWAS workforce. Using a Marketing and
Communication Action Plan NWAS LIS aims to:
 engage with infrequent and non users of NWAS LIS;
 encourage a dialogue with users that creates services that are relevant and
valued;
 maintain contact with NWAS staff who move on from higher education to
qualified status and encourage continued use of NWAS LIS in support of work
related projects, CPD, Training and Development and current awareness;
 move the level of NWAS staff contact from 11% to 15% (measured by NHS
Athens registrations.
13.3
NWAS LIS Activities Completed
 The strategy is partly informed by the NWAS LIS User Profiles 2012 – 2015
(Holland 2012) exercise analysing contacts with NWAS LIS over the period March
2011 to March 2012, completed in April 2012.
 NWAS LIS is a recognised presence/brand within NWAS, with North West NHS
and University libraries and services and with colleagues working with
Ambulance Services in England.
13.4
NWAS LIS 2012-15 Activities Planned
Year One
 Develop a NWAS LIS Marketing and Communication Action Plan 2012-2015. The
plan will aim to improve communication with users, maintaining contact with
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
NWAS staff who move from HE to qualified status. The plan will seek to
encourage more use of NWAS LIS across a broader range of activity.
Assess the impact of services on users using the Strategic Health Authority
Library Leads [SHALL] Online Impact Assessment tool
Years Two to Three
 Engage in a process of consultation with stakeholders and users to ensure the
NWAS LIS Marketing and Communication action plan 2012-2015 remains
effective and relevant.
 Follow up actions indicated in the Impact Assessment exercise in Action Plans for
2013-2014, 2014-2015.
14
How is the NWAS LIS Strategy implemented and monitored?
14.1
The NWAS LIS Strategy is the top-level document that guides and informs the
delivery of the NWAS LIS to the North West Ambulance Service NHS Trust for the
period 2012-2015. The strategy will be held by the Librarian.
14.2
The implementation of the NWAS Library & Information Strategy is described in the
Annual NWAS LIS Action Plan. The First Action Plan 2012-2013 comprises actions
indicated for Year One. There is a summary in Appendix 3.
14.3
The Action Plan will be reviewed annually as part of the NWAS LIS Library Annual
Review.
14.4
The implementation of the Strategy described in the Action plan is monitored by the
NWAS LIS Monthly Dashboard. The NWAS LIS Dashboard provides a quantitative
measure of the number of enquiries, number of inter-library loans, number of NHS
Athens Users and the Number of times NHS Athens authenticated resources are
used, together with a textual summary of NWAS LIS activity. The Dashboard will be
modified to integrate changes and new quality measures resulting from the Annual
NWAS LIS Action Plan and published monthly on the NWAS LIS website..
14.5
The Trust’s Workforce Committee will monitor the Strategy and will receive the
NWAS LIS Library Annual Review.
NWAS Library & Information Service Strategy 2012 -2015
Page:
Page 17 of 27
Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
15
References
Burls, A., 2009. What is critical appraisal? London: Sanofi-Aventis. Available from:
http://www.medicine.ox.ac.uk/bandolier/painres/download/whatis/What_is_critical
_appraisal.pdf [Accessed 05 April 2012].
Chartered Institute of Marketing, 2012. Chartered Institute of Marketing.
Maidenhead: CMI. Available from: http://www.cim.co.uk [Accessed 18 April 2012].
CILIP, 2004. Information literacy: definition. London: CILIP. Available from:
http://www.cilip.org.uk/get-involved/advocacy/informationliteracy/pages/definition.aspx [Accessed 05 April 2012].
Health Care Libraries Unit [HCLU], 2009. A strategy for NHS library information
services development in the North West: 2009 – 2014. Available from:
http://www.lihnn.nhs.uk/hclu/ [Accessed 30 May 2012].
Holland, M., 2012. NWAS LIS User Profiles 2012 – 2015. [Unpublished – copies
available from [email protected]].
LIHNN, 2012. Protocol for Inter-Lending and Document Supply for the LIHNN network
2012. Wigan: LIHNN. Available from:
http://www.lihnn.nhs.uk/document_uploads/Inter_Lending_and_Document_Supply
/LIHNN_ILDS_Protocol_March_2012.pdf [Accessed 18 April 2012].
NWAS, 2011. Policy on the development and management of strategy, policy and
procedure documents. Bolton: NWAS. [Unpublished]
O'Dell, C., & Grayson, C.J., 1997. If Only We Knew What We Know: The Transfer of
Internal Knowledge and Best Practice. New York: Free Press.
Strategic Health Authority Library Leads [SHALL], 2012. NHS Library Quality
Assurance Framework (LQAF) England. Available from:
http://www.libraryservices.nhs.uk/forlibrarystaff/lqaf/ [Accessed 30 May 2012].
NWAS Library & Information Service Strategy 2012 -2015
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Page 18 of 27
Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Appendix 1: Checklist for the review and approval of NWAS Library
& Information Services Strategy 2012 - 2015
To be completed and attached to any document which guides practice when submitted to the appropriate
Trust group for consideration and / or approval.
Title of document being reviewed:
1.
2.
4.
5.
6.
Comments
Title
Is the title clear and unambiguous?
Y
Is it clear whether the document is a strategy, policy or procedure?
Y
Rationale
Are reasons for development of the document stated?
3.
Yes/No/
Unsure
Y
Development Process
Is the method described in brief?
Y
Are people involved in the development identified?
Y
Do you feel a reasonable attempt has been made to ensure
relevant expertise has been used?
Y
Is there evidence of consultation with stakeholders and users?
Y
Content
Is the objective of the document clear?
Y
Is the target population clear and unambiguous?
Y
Are the intended outcomes described?
Y
Are the statements clear and unambiguous?
Y
Evidence Base
Is the type of evidence to support the document identified
explicitly?
Y
Are key references cited?
Y
Are the references cited in full?
Y
Are supporting documents referenced?
Y
Approval
Does the document identify which committee/group will approve
it?
Y
If appropriate have the Joint Partnership Council considered the
document?
N/A
NWAS Library & Information Service Strategy 2012 -2015
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Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Title of document being reviewed:
7.
8.
Yes/No/
Unsure
Dissemination and Implementation
Is there an outline/plan to identify how this will be done?
Y
Does the plan include the necessary training/support to ensure
compliance?
Y
Document Control
Does the document identify where it will be held?
Have archiving arrangements for superseded documents been
addressed?
9.
10.
Y
N/A
Process to Monitor Compliance and Effectiveness
Are there measurable standards or KPIs to support the monitoring
of compliance with and effectiveness of the document?
Y
Is there a plan to review or audit compliance with the document?
Y
Review Date
Is the review date and frequency of review identified?
11.
11.
Comments
Y
Equality Impact Assessment
Is an equality impact assessment appended?
Y
Has this EIA received consultation?
Y
Overall Responsibility for the Document
Is it clear who will be responsible for co-ordinating the
dissemination, implementation and review of the document?
Y
Approval of Committee
Name of Committee:
Workforce Committee
Name of Chair:
Gary Parker
20th June 2012
Date
Signature
Approval of Executive Management Team
Name
Date
Signature
Acknowledgement: Cambridgeshire and Peterborough Mental Health Partnership NHS Trust
NWAS Library & Information Service Strategy 2012 -2015
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Page 20 of 27
Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Appendix 2: Plan for dissemination of NWAS Library & Information
Services Strategy 2012 - 2015
To be completed and attached to any SPP document when submitted to the appropriate Trust group for
consideration and/or approval.
Acknowledgement: University Hospitals of Leicester NHS Trust.
NWAS Library & Information Services Strategy 2012 - 2015
Title of document:
tbc.
Date finalised:
Previous document
already being used?
No
(Please delete as
appropriate)
If yes, in what format
and where?
Proposed action to
retrieve out-of-date
copies of the
document:
To be disseminated to:
Corporate Secretary
Stakeholders Internal /
External
Stakeholders Internal /
External
Dissemination lead:
Print name and contact
details
Matt Holland, NWAS
Librarian.
[email protected]
This strategy does not supersede or replace any existing strategy. No action is
required.
How will it be
disseminated, who will do
it and when?
E-mail / Matt Holland / On
formal approval
Web & e-mail / Matt
Holland / April 2012 /
Draft Copy
Web & e-mail / Matt
Holland / 2012 / Final
Copy
Paper
or
Electronic
Electronic
Comments
Electronic
Draft copy posted for consultation by
Stakeholders. Final Copy will be posted
on Formal Approval.
Final Copy will be posted on Formal
Approval / Draft Copy deleted.
Electronic
Dissemination Record (to be used once document is approved)
Date put on register / library
of procedural documents
Disseminated to: (either
directly or via meetings,
etc)
Date due to be reviewed
Format (i.e.
paper or
electronic)
Date Disseminated
No. of
Copies
Sent
Contact Details /
Comments
NWAS Library & Information Service Strategy 2012 -2015
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Page 21 of 27
Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Appendix 3: Summary of Year One Action Plan 2012/13
1.
2.
3.
4.
5.
6.
7.
Accessible and Innovative
 Develop content for users using the web, social media, audio and moving image to
communicate with users, the focus to be on resources that are directed at HART/EP,
ECC and revising and updating guides to online databases.
Quality First: Providing Quality and Performance
 LQAF requires NHS libraries to deliver standards that are controlled by a managed
process which includes setting, monitoring, reviewing and revising service delivery
standards against customer needs. NWAS LIS will write and publish a description of
services for users explaining what services users can expect, how they can be accessed
and the time frame within which they can be delivered.
 NWAS LIS will adapt current recording mechanisms for enquiry tracking and interlibrary loan to provide information about standards e.g. 95% of enquiries answered
within 48 hours.
Library and Information Services
 Write statements about each service and the underlying quality objectives and publish
these on the NWAS LIS website. See also 7.4.1.
 Enable access to services through the NWAS LIS web site. A typical example would be
using online forms to request services such as literature searches or Inter-library loans.
Knowledge Management: Right Information, Right Time
 NWAS LIS will identify and work with individuals or groups to coordinate knowledge
management activities on their behalf, with the aim of creating a
model/template/exemplar for future Knowledge Management projects.
Information Literacy and Critical Appraisal
 Develop a programme of critical appraisal for clinical staff with supporting materials
available on the NWAS LIS website.
Partnership
 Engage with professional colleagues working with UK Ambulance Services to promote
discussion, information sharing and sharing of best practice.
Communicating with Users: Marketing & Communications
 Develop a NWAS LIS Marketing and Communication Action Plan 2012-2015. The plan
will aim to improve communication with users, maintaining contact with NWAS staff
who move from HE to qualified status. The plan will seek to encourage more use of
NWAS LIS across a broader range of activity.
 Assess the impact of services on users using the Strategic Health Authority Library
Leads [SHALL] Online Impact Assessment tool.
NWAS Library & Information Service Strategy 2012 -2015
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Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Appendix 4: Equality Impact Assessment Report
Name of Policy, Service or Function
Library & Information Service [NWAS LIS] Strategy 2012 -2015
Equality Impact Assessment carried out by
Carol Offer
Assistant Director Workforce Development
Date of Equality Impact Assessment
11th June 2012
Step 1: Description and Aims of Policy, Service or Function
Overall aims
The NWAS LIS Strategy provides a strategic framework to guide the continuation and development of
NWAS LIS services for the North West Ambulance Service NHS Trust for the period 2012-2015.
This document aims to provide a written overview of NWAS LIS for service stakeholders and service users to
read, understand and to be able to provide feedback on the strategic direction of NWAS LIS for the next
three years 2012-2015.
The strategy describes the actions necessary to deliver a service that will achieve in the national annual
Library Quality Assurance Framework [LQAF] assessment at the Median average score (out of 100) or
above for North West NHS Libraries.
Key elements of policy, service, process
The NWAS Library & Information Service [NWAS LIS] Strategy 2012-2015 is divided into seven aspects of
delivering the NWAS LIS service. These describe how the service is delivered (Accessible & Innovative,
Quality First), what is delivered (Library & Information Services, Right Information, Right time, Information
Literacy and Critical Appraisal) and how the library service works with partners and users (Partnership and
Communicating with Users).
Seven aspects summary
1. Accessible & Innovative
2. Quality First
3. Library & Information Services
4. Knowledge Management: Right Information, Right Time
5. Information Literacy and Critical Appraisal
6. Partnership
7. Communicating with Users
Each aspect is defined, together with an overview of achievements to date and an outline of further actions
required. The overall direction of the strategy is set out in the NWAS LIS Mission Statement. The delivery of
the strategy is monitored through the NWAS LIS Annual Review, NWAS LIS Action Plan and the NWAS LIS
Monthly Dashboard. All documents are published on the NWAS LIS website. Copies are archived
according to the NWAS guidance on Strategies, Producers and Policies.
Who does the policy, service or function affect?
This procedure affects all staff in the organisation
NWAS Library & Information Service Strategy 2012 -2015
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Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
How do you intend to implement the policy or service change (if applicable)

Identified internal and external stakeholders will be able to access approved strategy via e-mail and
web page. Hard copies can be made available on request
Step 2: Data Gathering
Summary of data available and considered
Data considered:
Existing Library & information service evidence of practice
Data available:
LIS requests
Outcomes of data analysis
Equality Group
Gender
Race/Ethnicity
Disability
Sexual Orientation
Religion or belief
Age
General (Human Rights)
Evidence of Impact
For all groups, there is no evidence available currently to support identification
of potential impact on the diversity groups in respect of equality of access to
library and information service.
Note:
Continued consultation with stakeholders will develop this EIA
Step 3: Consultation
Summary of consultation methods
Internal and external stakeholders consulted as part of review of review of strategy
Outcomes of consultation
Equality Group
Gender
Race/Ethnicity
Disability
Sexual Orientation
Religion or belief
Age
General (Human Rights)
Evidence of Impact
For all groups, there is no evidence available currently to support identification
of potential impact on the diversity groups in respect of equality of access to
library and information service.
Note:
Continued consultation with stakeholders will develop this EIA
NWAS Library & Information Service Strategy 2012 -2015
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Page 24 of 27
Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Step 4 & 5 : Impact Grid
Relevant
Equality
Area
Gender
Race/Ethni
city
Disability
Areas of impact identified
Is the
impact
positive or
negative?
Potential disadvantage for individuals
with learning difficulties (e.g. dyslexia)
Negative
Key issues for action
[Will form basis of action plan]
The Librarian has many years of experience in HE dealing with students from
different backgrounds, countries and learning abilities and disabilities. Although
NWAS LIS is a virtual service the librarian can be contacted by phone or email
or through a third party such as Jenny Park and Katie Fearns if the user is
unable to use technology. The librarian can also meet people face to face and
work with them one to one to answer their questions. If users are visually
impaired they can use computers to enlarge text, software to read text and
software to help if they are dyslexic.
Sexual
Orientation
Religion or
belief
Age
General
(Human
Rights)
NWAS Library & Information Service Strategy 2012 -2015
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Page 25 of 27
Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Step 6: Action Plan
Name of Policy or Service: Library & Information Service [NWAS LIS] Strategy 2012 -2015
Issue identified and
equalities group or
communities affected
Disability
Potential disadvantage for
individuals with learning
difficulties (e.g. dyslexia)
Action to be taken
Develop guidelines/procedures to
formalise the support arrangements
available
By When
April 2009
Who By
Librarian
Expected outcome
Progress
Individuals with learning
difficulties have access to clear
procedures support their
access to library and
information services
Summary of decisions and recommendations
The EIA has identified that experience in dealing with staff with differing accessibility needs can be addressed through the experience of the librarian.
It is recommended that supporting procedures are developed to formalise these approaches within the practices of the Library & Information Service.
NWAS Library & Information Service Strategy 2012 -2015
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Page 26 of 27
Author:
Matt Holland, Librarian, NWAS
Version:
1.0
Date of Approval:
24 July 2012
Status:
FINAL
Date of Issue:
24 July 2012
Date of Review
24 July 2013
Step 7: Monitoring arrangements
The NWAS LIS Strategy is the top-level document that guides and informs the delivery of the
NWAS LIS to the North West Ambulance Service NHS Trust for the period 2012-2015. The
strategy will be held by the Librarian.
The implementation of the NWAS Library & Information Strategy is described in the Annual
NWAS LIS Action Plan. The First Action Plan 2012-2013 comprises actions indicated for
Year One. There is a summary in Appendix 3.
The Action Plan will be reviewed annually as part of the NWAS LIS Library Annual Review.
The implementation of the Strategy described in the Action plan is monitored by the NWAS
LIS Monthly Dashboard. The NWAS LIS Dashboard provides a quantitative measure of the
number of enquiries, number of inter-library loans, number of NHS Athens Users and the
Number of times NHS Athens authenticated resources are used, together with a textual
summary of NWAS LIS activity. The Dashboard will be modified to integrate changes and
new quality measures resulting from the Annual NWAS LIS Action Plan and published
monthly on the NWAS LIS website..
Trust’s Workforce Committee will monitor the Strategy and will receive the NWAS LIS
Library Annual Review.
Step 8: Date of next Equality Impact Assessment
The strategy will be reviewed three years after the approval date.
An equality impact assessment will be completed on each occasion that the strategy is
reviewed.
NWAS Library & Information Service Strategy 2012 -2015
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Page 27 of 27
Author:
Matt Holland, Librarian, NWAS
Version:
0.5
Date of Approval:
tbc
Status:
FINAL
Date of Issue:
tbc
Date of Review
tbc