JOB PROFILE
POSITION # VARIOUS
TITLE: CLIENT SERVICES ASSISTANT
CLASSIFICATION: CLERK 9
MINISTRY: FORESTS, LANDS AND NATURAL RESOURCE
OPERATIONS
WORK UNIT: FRONTCOUNTER BC
SUPERVISOR TITLE: NATURAL RESOURCE SPECIALIST
SUPERVISOR POSITION #: VARIOUS
PROGRAM
The Ministry of Forests, Lands and Natural Resource Operations works collaboratively with ministries involved
in the management of natural resources to coordinate people and resources to provide exceptional service to
the public. The Ministry assists clients through its FrontCounter BC service counters, which simplifies the
process for citizens and natural resource businesses who are seeking information or authorizations to utilize
crown natural resources.
JOB OVERVIEW
This position is responsible for providing information to client services of the provincial government’s natural
resource agencies, including receiving, reviewing and processing natural resource applications as well as
general application assistance and enquires. Other duties include office administration, financial and resource
administration services for FrontCounter BC and the ministry regional operations.
ACCOUNTABILITIES

Provides written or verbal responses using either prepared information or through interpretation of
Acts, regulations, policies and procedures; directs clients to the relevant information and available
self-serve tools.

Assists with completion of application forms and other documents; reviews applications for
completeness, determine need for referral(s), and identifies and resolves or refer conflicts and
inconsistencies to senior staff.

Prepares communication material to convey information about the application to referral recipients.
 Gathers, compiles and prepares data from various sources necessary for the application and referral
processes.
 Prepares and distributes referrals for natural resource applications to other agencies, organizations,
and individuals; discusses specifics of applications as required and follows up on outstanding referral
responses.
 Compiles and drafts all documentation and associated correspondence relative to the legal conveyance
of interests and/or contractual agreements to the disposition of natural resources.
 Provides recommendations to the Manager to resolve administrative problems and issues.
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Ensures overall security and handles urgent matters on equipment repair, facilities or systems
problems, and coordinates logistics for equipment, supplies and services required.
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Co-ordinates quarterly reviews of inventory and contributes to the maintenance inventory and asset
control.
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Evaluates and prepares briefing notes, general responses to public and stakeholders to ensure
program/activity requirements are met.
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Provides general clerical services and administrative support to staff, as and when required; prepare
binders and presentation materials, reports and documents for distribution or mail-out.
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Produces statistical information and reports.
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Calculates and collects fees; issues receipts for permits and licenses in accordance with established
policies and procedures set by the client ministry or agency.
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Certifies that goods and services have been received and obtaining spending and payment authority
signatures as required.
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Maintains multi-user records systems and completes file searches.
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Maintains and balances petty cash and/or float.
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Coordinates and plans travel arrangements.
MANDATORY JOB REQUIREMENTS (Screening Criteria)
Education and Experience:
1. Technical Diploma in a related field such as clerical/administrative support, natural resources,
communications and a minimum of 2 years related clerical/administrative experience; or
2. Secondary School graduation or equivalent and a minimum of 3 years of related clerical/administrative
experience.
3. Demonstrated experience and proficiency with various computer applications, including Microsoft
Office programs, Outlook and database applications.
PREFERRED JOB REQUIREMENTS

Experience applying natural resource legislation, regulations, policy or processing natural resource
authorizations.
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Experience working for the provincial government.
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Experience establishing and maintaining effective working relationships with a variety of individuals
and groups.
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Experience providing client service in a fast paced/multi- tasking and adversarial environment.
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Experience independently planning, scheduling and organizing multiple priorities to meet deadlines.
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Experience communicating effectively, both orally and in writing with tact, diplomacy and
confidentiality.
SPECIAL REQUIREMENTS:
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Must possess a valid British Columbia Class 5 Driver’s License
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Must be willing to travel occasionally, for varying lengths of time.
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Ability lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to
manipulate them from heights which may require the use of a foot stool.

Successful completion of security screening requirements of the BC Public Service, which may include a
criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security
screening checks as required by the ministry (Note: It is important that you read the job posting
carefully to understand the specific security screening requirements pertaining to the position).
BEHAVIOURAL COMPETENCIES

Teamwork and Cooperation is the ability to work co-operatively within diverse teams, work groups
and across the organization to achieve group and organizational goals. It includes the desire and ability
to understand and respond effectively to other people from diverse backgrounds with diverse views.

Results Orientation is a concern for surpassing a standard of excellence. The standard may be one’s
own past performance (striving for improvement); an objective measure (achievement orientation);
challenging goals that one has set; or even improving or surpassing what has already been done
(continuous improvement). Thus, a unique accomplishment also indicates a Results Orientation.

Service Orientation implies a desire to identify and serve customers/clients, who may include the
public, co-workers, other branches/divisions, other ministries/agencies, other government
organizations, and non-government organizations. It means focusing one's efforts on discovering and
meeting the needs of the customer/client

Listening, Understanding and Responding is the desire and ability to understand and respond
effectively to other people from diverse backgrounds. It includes the ability to understand accurately
and respond effectively to spoken and unspoken or partly expressed thoughts, feelings and concerns of
others. People who demonstrate high levels of this competency show a deep and complex
understanding of others, including cross-cultural sensitivity.

Information Seeking is driven by a desire to know more about things, people or issues. It implies
going beyond the questions that are routine or required in the job. It may include “digging” or
pressing for exact information, resolution of discrepancies by asking a series of questions, or less
focused environmental “scanning” for potential opportunities or miscellaneous information that may
be of future use
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Flexibility is the ability and willingness to adapt to and work effectively within a variety of diverse
situations, and with diverse individuals or groups. Flexibility entails understanding and appreciating
different and opposing perspectives on an issue, adapting one’s approach as situations change and
accepting changes within one’s own job or organization
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Self Confidence is a belief in one’s own capability to accomplish a task and select an effective approach
to a task or problem. This includes confidence in one’s ability as expressed in increasingly challenging
circumstances and confidence in one’s decision or opinions.
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