GCS 54 - Countdown to Go Live, Secrets to a Stress Free Cutover Presented By: Jami Benson, Lexell Blue, LLC Kelly Nighland, Lexell Blue, LLC Agenda 2 Project Timeline Types of Projects What we have seen Integrating your cutover plan into the overall project plan or ITL ITL Example RASCI Components of a Cutover plan Things to Consider Q&A 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Project Timeline - Overall 2015 Jan Feb March April May June July Aug Sep Project Planning Design & Config SIT UAT Cutover Go Live 3 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Oct Nov Dec Project Timeline - Cutover 2015 Jan Feb • • • • March April May June 4 Aug Sep Oct Stage gate to begin cutover tasks (Go / No Go) Communication plan invoked Legacy system access restricted Legacy system phased data conversion begins • Go Live – system open to users • July for transactions Post-Go Live planned activities 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Cutover Go Live Nov Dec Types of Projects New implementation – Implementation of new software, typically includes data conversion from one or more legacy systems Version upgrades – Upgrading software versions, typically includes a test upgrade to validate functionality, provide end user training, validate reports and validate integration impacts Re-structures – Changing one or more data elements in your database – common example is ORG Database Merges – For example taking two or more Costpoint databases and combining them into one “survivor” database. Another example is GCS conversion to an existing Costpoint database Database Splits – Utilized when one company creates a “spin off” company and the existing database is split between the two companies Database Carve-Outs – Taking a portion of an existing database, similar to a database split but typically involves a subset of the data in the database versus splitting all of the data 5 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Cutover Plans…What We Have Seen…. A little bit of everything… Comprehensive Full cutover plan with communication plan Partial Have the major items in the cutover plan covered but get caught by the “gotchas” Nada…. We have to do this fast… just get it done… 6 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Integrating Cutover into ITL / Project Plan Cutover plan tasks should be a component of your ITL / Project Plan Tasks should be assigned owners and due dates Tasks should be reviewed and status updates provided during the project team meetings Depending on the project scope, the cutover plan can be extensive, if needed have the details in the cutover plan and have the milestones included in the overall project ITL / Project Plan 7 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved ITL - Example 1 – Pre-conversion Activities • Design Decisions 2 – DEV Conversion Activities • Create scripts, perform manual steps 3 – DEV Functional Data Validation • Validation and testing of test data 4 – PROD launch • After P2P (Path to Production testing) 5 – PROD Functional Data Validation • Final validation prior to releasing system to users 8 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved ITL High level calendar (milestones) Jami (1) 9 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved RASCI Matrix – Roles Defined 10 Responsible • Those who do the work to achieve the tasks Accountable • The one ultimately answering for the correct and thorough completion of the task; and the one who delegates to those responsible Supported • Resources allocated to responsible (unlike consulted, who may provide input to the task, support help complete the task) Consulted • Those whose opinions are sought, typically SMEs Informed • Those who are kept up-to-date on progress 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Begin Countdown for Cutover Gate Review: Sign Offs of prior project phases Gate Review: Resolution Path for Open Issues Readiness: Production Hardware Readiness: Remote Connectivity 11 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X X X X X X X X X X X X N/A X N/A X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Begin Countdown for Cutover Gate Review: Sign Offs of prior project phases Gate Review: Resolution Path for Open Issues Readiness: Production Hardware Readiness: Remote Connectivity 12 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X Time frame varies based on Project – go live minus 60 days to X days X go live Xminus a few X X X X X X X X N/A X N/A X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Begin Countdown for Cutover Gate Review: Sign Offs of prior project phases Gate Review: Resolution Path for Open Issues Readiness: Production Hardware Readiness: Remote Connectivity 13 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X Prior gates shouldX be closedX – SIT, X X UAT etc. X X X X X X X X X X N/A X N/A X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Begin Countdown for Cutover Gate Review: Sign Offs of prior project phases Gate Review: Resolution Path for Open Issues Readiness: Production Hardware Readiness: Remote Connectivity 14 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X X X X X X ProjectX Issues logX won’t beXclosed,X but each item should have resolution path with X N/A ownersX and N/A dates ©2014 Deltek, Inc. All Rights Reserved X X Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Begin Countdown for Cutover Gate Review: Sign Offs of prior project phases Gate Review: Resolution Path for Open Issues Readiness: Production Hardware Readiness: Remote Connectivity 15 12/4/2014 X X X X X Merges Splits Carve Outs X X X X X X X Hardware installed, software X X loaded.X Best practice is production is on a separate test X X server from X X X X X X X X X N/A X N/A X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Begin Countdown for Cutover Gate Review: Sign Offs of prior project phases Gate Review: Resolution Path for Open Issues Readiness: Production Hardware Readiness: Remote Connectivity 16 12/4/2014 X X X Merges Splits Carve Outs X X X X X X X X X X Production URL is tested. Typically Re-Structures and Splits do not X X X require Xnew or updates to existing connectivity X X X X X X X X X N/A X N/A X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Security & User Setup / Deactivation Readiness: External Coordination Readiness: Interfaces Payroll Readiness: Interfaces Other Readiness: Tiger Team 17 12/4/2014 Merges Splits Carve Outs X X N/A X X X X N/A X X X X X X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Security & User Setup / Deactivation Readiness: External Coordination Readiness: Interfaces Payroll Readiness: Interfaces Other Readiness: Tiger Team 18 12/4/2014 Merges Splits Carve Outs X X N/A X X X X N/A X X X X X X For carve outs and splits, don’t X X X X forget to de-activate users that are no longer with your company X ©2014 Deltek, Inc. All Rights Reserved X X X X X X X X X X X Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Security & User Setup / Deactivation Readiness: External Coordination Readiness: Interfaces Payroll Readiness: Interfaces Other Readiness: Tiger Team 19 12/4/2014 Merges Splits Carve Outs X X N/A X X X X N/A X X X X X X X X X X X X X X X X Novating contracts, new billing X setup X formats,X new vendor forms, etc. ©2014 Deltek, Inc. All Rights Reserved X X X Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Security & User Setup / Deactivation Readiness: External Coordination Readiness: Interfaces Payroll Readiness: Interfaces Other Readiness: Tiger Team 20 12/4/2014 Merges Splits Carve Outs X X N/A X X X X N/A X X X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Whether internal or external, X X X and confirm thoroughly tested external timeline and coordination to make changes Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Security & User Setup / Deactivation Readiness: External Coordination Readiness: Interfaces Payroll Readiness: Interfaces Other Readiness: Tiger Team 21 12/4/2014 X X X X N/A Merges Splits Carve Outs X X X X X Documented acceptance of both inbound (sales taxes, N/A X X benefits) or outbound (banking files) X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Security & User Setup / Deactivation Readiness: External Coordination Readiness: Interfaces Payroll Readiness: Interfaces Other Readiness: Tiger Team 22 12/4/2014 Merges Splits Carve Outs X X X On call N/A schedule X communicated, X X war room in place, and don’t forgetXto feed the X team! X X X X X X X N/A X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Backout Plan Tested Communication: Plan Communication: What is Changing and When Communication: Sources of Information Communication: POCs by function 23 12/4/2014 Merges Splits Carve Outs X X X X X X X N/A X X X X X X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Backout Plan Tested Communication: Plan Communication: What is Changing and When Communication: Sources of Information Communication: POCs by function 24 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X X X X X X Execute a disaster recovery – for example, outX X test your X plan to back X the data you loaded if you need to postpone X after you X begin X X ©2014 Deltek, Inc. All Rights Reserved X X Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Backout Plan Tested Communication: Plan Communication: What is Changing and When Communication: Sources of Information Communication: POCs by function 25 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X X X X X X X X X X Messaging method for each X X X communication (internal and external) Tell your employees, X X X customers, vendors, suppliers. ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Backout Plan Tested Communication: Plan Communication: What is Changing and When Communication: Sources of Information Communication: POCs by function 26 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved NewXURL for an X upgrade, X what elements are changing in the re-structure and what they impact (T&E, CER etc.) Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Backout Plan Tested Communication: Plan Communication: What is Changing and When Communication: Sources of Information Communication: POCs by function 27 12/4/2014 X X X X X Merges Splits Carve Outs X X X X X X X Links to internal websites, sharepoint docs, QRCs, X X X Desktop guides, product documentation, X X etc. X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Readiness: Backout Plan Tested Communication: Plan Communication: What is Changing and When Communication: Sources of Information Communication: POCs by function 28 12/4/2014 X X X Merges Splits Carve Outs X X X X X X X X X X X X Publish POC info to users, and X include escalation X X path X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Communication: Old to New Crosswalks Communication: Help Desk Support Communication: System Downtime User Readiness: Desktop Procedures User Readiness: Training 29 12/4/2014 Merges Splits Carve Outs X N/A X X N/A X X X X X X X X X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Communication: Old to New Crosswalks Communication: Help Desk Support Communication: System Downtime User Readiness: Desktop Procedures User Readiness: Training 30 12/4/2014 Merges Splits Carve Outs X N/A X X N/A X X X X X X X X X X X X X X X X and logic X on PublishX crosswalks intranet and SharePoint, include document links inX project X X communications etc. X ©2014 Deltek, Inc. All Rights Reserved X X X Cutover Plan Components New Upgrades Data Implementations Re-Structures Communication: Old to New Crosswalks Communication: Help Desk Support Communication: System Downtime User Readiness: Desktop Procedures User Readiness: Training 31 12/4/2014 Merges Splits Carve Outs X N/A X X N/A X X X X X X X X X X X X X X X X X X X Publish internal helpdesk process including operational hours and X X X escalation. Highlight communication options (phone, text, email, X live chat) X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Communication: Old to New Crosswalks Communication: Help Desk Support Communication: System Downtime User Readiness: Desktop Procedures User Readiness: Training 32 12/4/2014 Merges Splits Carve Outs X N/A X X N/A X X X X X X X X X X X X X X X X X X X X X X Advanced communication of X X and then X downtime schedule confirmation communication as you execute the downtime ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Communication: Old to New Crosswalks Communication: Help Desk Support Communication: System Downtime User Readiness: Desktop Procedures User Readiness: Training 33 12/4/2014 X X X N/A X Merges Splits Carve Outs X N/A X These are often planned for, but then become “Nice to Have” X X X X versus required for go live. Make it a priority early on and do X X X X it as you go X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Communication: Old to New Crosswalks Communication: Help Desk Support Communication: System Downtime User Readiness: Desktop Procedures User Readiness: Training 34 12/4/2014 X X X N/A X Merges Splits Carve Outs X N/A X X X Just in time training using X X X your data, integrate training into your overall project plan X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures User Readiness: Login Details and Access Tested Data Conversion: Final Crosswalk Files Gate Review: Go / No Go Decision Legacy System: Restricting New Transactions Legacy System: Closing process 35 12/4/2014 Merges Splits Carve Outs X X N/A X N/A X X N/A X X X X X X X X X X X N/A N/A X N/A N/A X N/A N/A X N/A N/A ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures User Readiness: Login Details and Access Tested Data Conversion: Final Crosswalk Files Gate Review: Go / No Go Decision Legacy System: Restricting New Transactions Legacy System: Closing process 36 12/4/2014 X X X X N/A Merges Splits Carve Outs X N/A X X X X X N/A users have X X Confirm logged in and they have been X X X assigned the appropriate roles and rights X N/A N/A X N/A N/A X N/A N/A X N/A N/A ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures User Readiness: Login Details and Access Tested Data Conversion: Final Crosswalk Files Gate Review: Go / No Go Decision Legacy System: Restricting New Transactions Legacy System: Closing process 37 12/4/2014 Merges Splits Carve Outs X X N/A X N/A X X N/A X X X X X X X X N/A N/A X N/A N/A X X X Use version controlX and archive final approved mappings, including N/A N/A crosswalks, logic and rules. X ©2014 Deltek, Inc. All Rights Reserved N/A N/A Cutover Plan Components New Upgrades Data Implementations Re-Structures User Readiness: Login Details and Access Tested Data Conversion: Final Crosswalk Files Gate Review: Go / No Go Decision Legacy System: Restricting New Transactions Legacy System: Closing process 38 12/4/2014 Merges Splits Carve Outs X X N/A X N/A X X N/A X X X X X X X X X X X N/A N/A X N/A N/A X X X Go/No Go criteria is identified and agreed upon in advance, X for eachXitem presentX readiness ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures User Readiness: Login Details and Access Tested Data Conversion: Final Crosswalk Files Gate Review: Go / No Go Decision Legacy System: Restricting New Transactions Legacy System: Closing process 39 12/4/2014 X X X X N/A Merges Splits Carve Outs X N/A X X X Begin limiting access and keep future periods closed. Close N/A X X each subsidiary ledger journal as you finalize. X X X X X X N/A N/A X N/A N/A X N/A N/A X N/A N/A ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures User Readiness: Login Details and Access Tested Data Conversion: Final Crosswalk Files Gate Review: Go / No Go Decision Legacy System: Restricting New Transactions Legacy System: Closing process 40 12/4/2014 X X X X N/A Merges Splits Carve Outs X N/A X X X X X X Make N/A sure all journals are X posted and there are no X X transactions in anX “edit” state. X N/A N/A X N/A N/A X N/A N/A X N/A N/A ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Legacy System: Data Extraction Legacy System:Restricting Access Readiness: System Downtime & User Lockout Data Conversion: Staged Data Loads Data Conversion: Reconciliation / Validation 41 12/4/2014 Merges Splits Carve Outs X N/A N/A X X X X N/A N/A X X X X X X X X X X N/A N/A X N/A X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Legacy System: Data Extraction Legacy System:Restricting Access Readiness: System Downtime & User Lockout Data Conversion: Staged Data Loads Data Conversion: Reconciliation / Validation 42 12/4/2014 Merges Splits Carve Outs X N/A N/A X X X X N/A N/A X X X X X X This should be a repeat of the X X X process you used during testing, not a new process X N/A N/A X N/A X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Legacy System: Data Extraction Legacy System:Restricting Access Readiness: System Downtime & User Lockout Data Conversion: Staged Data Loads Data Conversion: Reconciliation / Validation 43 12/4/2014 Merges Splits Carve Outs X N/A N/A X X X X N/A N/A X X X X X X X X N/A X X X X X Legacy system is basically read only mode, ability to print reports N/A N/A X etc. X ©2014 Deltek, Inc. All Rights Reserved X X X Cutover Plan Components New Upgrades Data Implementations Re-Structures Legacy System: Data Extraction Legacy System:Restricting Access Readiness: System Downtime & User Lockout Data Conversion: Staged Data Loads Data Conversion: Reconciliation / Validation 44 12/4/2014 Merges Splits Carve Outs X N/A N/A X X X X N/A N/A X X X X X X X X X N/A N/A X N/A X X X X X X X Access limited to Tiger Team X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Legacy System: Data Extraction Legacy System:Restricting Access Readiness: System Downtime & User Lockout Data Conversion: Staged Data Loads Data Conversion: Reconciliation / Validation 45 12/4/2014 X X X N/A N/A Merges Splits Carve Outs X X X If appending data into existing N/Adata beN/A X X table with sure to backup the table prior to the load to enable an immediate “before” snapshot for X X X X reconciliation purposes. X X X N/A N/A X N/A X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Legacy System: Data Extraction Legacy System:Restricting Access Readiness: System Downtime & User Lockout Data Conversion: Staged Data Loads Data Conversion: Reconciliation / Validation 46 12/4/2014 Merges Splits Carve Outs X N/A N/A X X X X N/A N/A X X X X X X Leverage reconciliation / validation checklist from test X X X conversions X N/A N/A X N/A X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Production system ready for transactions Go Live: Planned Post Go Live Loads Go Live : Execute reports (CER) Go Live: Export from CP to T&E Legacy System: Archived Audit Copy 47 12/4/2014 Merges Splits Carve Outs X X X X X X X N/A N/A N/A N/A N/A X X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Production system ready for transactions Go Live: Planned Post Go Live Loads Go Live : Execute reports (CER) Go Live: Export from CP to T&E Legacy System: Archived Audit Copy 48 12/4/2014 Merges Splits Carve Outs X X X X X X X N/A N/A N/A N/A N/A X X X Go / No Go checklist to open theXsystem toXusers X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Production system ready for transactions Go Live: Planned Post Go Live Loads Go Live : Execute reports (CER) Go Live: Export from CP to T&E Legacy System: Archived Audit Copy 49 12/4/2014 Merges Splits Carve Outs X X X X X X X N/A N/A N/A N/A N/A X X X X X X X X Examples of post go live loads include: General Ledger, Billing and X X X X Project History. Timeframe dependent on legacy system closeout.X X X X ©2014 Deltek, Inc. All Rights Reserved X X Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Production system ready for transactions Go Live: Planned Post Go Live Loads Go Live : Execute reports (CER) Go Live: Export from CP to T&E Legacy System: Archived Audit Copy 50 12/4/2014 Merges Splits Carve Outs X X X X X X X N/A N/A N/A N/A N/A X X X X X X X X X X X X Commence deployment of scheduled reports (“pushed X X reports”)X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Production system ready for transactions Go Live: Planned Post Go Live Loads Go Live : Execute reports (CER) Go Live: Export from CP to T&E Legacy System: Archived Audit Copy 51 12/4/2014 X X Merges Splits X time X Users Xare able toX input their into T&E. System is now ready to schedule N/A N/A N/A N/A incremental updates to T&E. Carve Outs X N/A X X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Gate Review: Production system ready for transactions Go Live: Planned Post Go Live Loads Go Live : Execute reports (CER) Go Live: Export from CP to T&E Legacy System: Archived Audit Copy 52 12/4/2014 X X X X X Merges Splits Carve Outs X X X N/A N/A X X Legacy system should be in N/A N/A any “read N/A only” mode to prevent post data extraction changes. X X InitiateXsystem archival plan X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Post Go Live: Process Server - Parameters and Batches Post Go Live: First cycle of Labor Post Go Live: First cycle of Payroll Post Go Live: First cycle of Month End Close Post Go Live: First cycle of Billing 53 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Post Go Live: Process Server - Parameters and Batches Post Go Live: First cycle of Labor Post Go Live: First cycle of Payroll Post Go Live: First cycle of Month End Close Post Go Live: First cycle of Billing 54 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X Create new / Xupdate existing X X as needed. X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Post Go Live: Process Server - Parameters and Batches Post Go Live: First cycle of Labor Post Go Live: First cycle of Payroll Post Go Live: First cycle of Month End Close Post Go Live: First cycle of Billing 55 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X X X X X X X X X Run custom “ErrorXCheck” reports X X prior to import of labor. X ©2014 Deltek, Inc. All Rights Reserved X X X Cutover Plan Components New Upgrades Data Implementations Re-Structures Post Go Live: Process Server - Parameters and Batches Post Go Live: First cycle of Labor Post Go Live: First cycle of Payroll Post Go Live: First cycle of Month End Close Post Go Live: First cycle of Billing 56 12/4/2014 Merges Splits Carve Outs X X X X X X X X X X X X X X X X X X X X Confirm deductions, taxes were X X X X properly calculated and withheld. Confirm Gross to Net. If mid-year conversion, X confirmX your withholding X X limits. ©2014 Deltek, Inc. All Rights Reserved X X Cutover Plan Components New Upgrades Data Implementations Re-Structures Post Go Live: Process Server - Parameters and Batches Post Go Live: First cycle of Labor Post Go Live: First cycle of Payroll Post Go Live: First cycle of Month End Close Post Go Live: First cycle of Billing 57 12/4/2014 X X X X Merges Splits Carve Outs X X X X X Reconcile subsidiary ledgers, X X X pools, revenue, commitments etc. X X X X X X X X X X X X X X X X X X ©2014 Deltek, Inc. All Rights Reserved Cutover Plan Components New Upgrades Data Implementations Re-Structures Post Go Live: Process Server - Parameters and Batches Post Go Live: First cycle of Labor Post Go Live: First cycle of Payroll Post Go Live: First cycle of Month End Close Post Go Live: First cycle of Billing X X X X X Merges Splits Carve Outs X X X X X X X X ceilingsX/ overrides, X Confirm formats, addresses, supporting X X schedules etc. X X X X X X X X X X X X X Congratulations on your successful Go Live! 58 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Other Things to Consider Holiday planning – your team will take off… do not plan to work through the holidays… it NEVER happens Communicate, Communicate, Communicate…and expect users to still have questions! Training – plan for it when they can apply it (not too early, not too late) and expect users to say.. “Was I trained on this?” Have a dedicated “war room” FEED your team…don’t expect them to stay late without food Issues list – carry forward issues list – don’t expect that all issues are closed at go live, but should be documented with workaround and closure plan. 59 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Other Things to Consider (continued) Tiger Team – assemble your team of “first responders” with owners assigned by module Make sure your “Tiger Team” has full access (may be more than their “day to day” role due to their support escalation role Make sure there is a Help Desk plan which includes the communication of the process to contact and escalate with the Help Desk. Make sure the Help Desk knows how and who to reach on the Tiger Team Identify the internal Deltek Customer Support liaison who will submit support cases - this is not a global role 60 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Other Things to Consider (continued) Establish entry and exit criteria for each phase (design, SIT, UAT, cutover) Confirm sign-offs/ approvals for each stage gate in your project (all phases, not just cutover) If an existing Costpoint database, enforce a blackout period for the data loads 61 12/4/2014 ©2014 Deltek, Inc. All Rights Reserved Questions? For more information please contact: Jami Benson [email protected] 703.608.9490 www.LexellBlue.com Kelly Nighland [email protected] 703.622.6550 www.LexellBlue.com
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