IMPLEMENTING AN EHS & QUALITY
MANAGEMENT SYSTEM FOR ISO 9002/14001
1
Agenda: Dual ISO 9002 & 14001 Certification
 Where - Qatar
 Who
- Qatargas
 What - Dual ISO 9002 & 14001
Certification
 How - Continuous Improvement
 Lessons Learned
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STATE OF QATAR
MIDDLE EAST COUNTRIES
RAS LAFFAN
SYRIA
IRAQ
IRAN
DOHA
EGYPT
SAUDI ARABIA
STATE OF QATAR
U.A.E.
UMM SAID
OMAN
YEMEN
3
Qatar Liquefied Gas Company Limited
TOTAL
Mobil
m
Marubeni
MITSUI & CO. LTD.
4
QATARGAS

PRIMARY BUSINESS LNG PRODUCTION

BECAME A DYNAMIC ENTITY 1992

RAPIDLY EXPANDING START-UP COMPANY

1993 - LESS THAN 20 EMPLOYEES

1994 - LESS THAN 100 EMPLOYEES

1996 - APPROXIMATELY 650 EMPLOYEES

1998 - OVER 800 EMPLOYEES + 800 CONTRACTORS

OVER 30 DIFFERENT NATIONALITIES

STARTED PRODUCTION IN NOVEMBER 1996

FIRST CARGO TO JAPAN IN DECEMBER 1996

TOTAL END TO END INVESTMENT $14 BILLION
QATARGAS - OFFSHORE
UPSTREAM DEVELOPMENT OFFSHORE FACILITIES
2 TRAINS & 3rd TRAIN
Wellhead
Platform 3
Process
Platform - PR
Living
Quarters
Platform
Wellhead
Platform 2
Process &
Utilities
Platform - PU
Flare
BSP1
82 Km - 32" pipeline
Wellhead
Platform 1
BSP2
3rd Train Offshore Facilities
RAS LAFFAN
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QATARGAS - OFFSHORE
Gas
Pipeline
Gas Liquid
Pipeline
Oil
Lines
QG
NFA
RAS LAFFAN
HALUL
MAYDAN
MAHZAM
EDD EL SHARGI
DUKHAN
DOHA
BUL HANINE
GAS
PT.B
UMM SAID
STATE OF QATAR
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What is Continuous Improvement?

The ongoing process to systematically
improve Systems, Processes, Activities and
Practices

Embodied in the Deming Model of
PLAN - DO - CHECK - ACT
CONTINUOUS
IMPROVEMENT
ACT
PLAN
CHECK
DO
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Continuous Improvement at Qatargas

Promoted thru the acronym QMSI:
QATARGAS MANAGEMENT SYSTEM
FOR CONTINUOUS IMPROVEMENT

QMSI - Qatargas strategy and
methodology to achieve Continuous
Improvement
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What is a Management System?

What an organization does to manage its
processes and activities
Includes policies, procedures, guidelines,
organization charts, job descriptions, etc.
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QMSI Objectives
Thru Continuous Improvement:

Establish a Unified Management System

Provide Consistent and Concise Policies,
Procedures & Instructions

Comply with Statutory Requirements
 Meet or Exceed Customer Expectations
 Meet Shareholder, Employee, Contractor,
Community & Government Expectations
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History: Significant Qatargas Milestones
Apr 98
- QMSI Initiated
Sep 98
- PROSPER Baseline audit
post Sep 98
- QMSI Implementation (Gap analysis)
May 99
Jun 99
Dec 99
Feb 00
- HESQ Policy Revised
- Internal Auditor Training
- Internal PROSPER Audit
- Improvement Suggestion System
Feb 00
- Corporate Direction Statement Approved
Apr 00
- ISO 9002/14001 “test-audit” by DNV
Jun 00
- Then, ISO certification audit by ABS
Jul 00
- Qatargas awarded ISO 9002 &
14001 certifications
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Continuous Improvement

From an HESQ Perspective

Management System Standards

Rating Tool for Baseline Audit

Follow-on ISO Compliance Audits
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HESQ Management System Standards
& Rating Tools

Standards (Checklists) against which we
measure our Management System

Several Management System rating tools
available
Audits and certification


Provide the means to progressively
measure level of improvement

Qatargas selected DNV PROSPER
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WHY PROSPER?
An existing integrated HESQ Management
System Standard & Rating Tool
PROSPER*
ISO 9002
ISRS*
IQRS*
British Standards
ISO 18001
IERS*
ISO 14001
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PROSPER & QMSI

Framework for HESQ Management System

17 elements divided into 110 sub-elements

HESQ Management System rating (Audit) tool

10 award levels

September 1998 Qatargas at Award Level 2

Award Level 4 equal to Dual Certification

Qatargas presently at Award Level 7
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CHANGING ROLE OF PROSPER
PROSPER - Initially a Tool to
Help Construct and
Strengthen Elements of the
Qatargas HESQ Management
System
p
o
l
i
c
e
PROSPER - Now a Tool to
Measure, Police & Protect
HESQ Goals & Objectives
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ISO & QMSI

Dual Certification - a significant milestone

QMSI did not stop at certification!

Retain certification by re-assessment
(compliance audits every 6 months)
ISO - International Organization for Standardization
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HESQ Management - Misconceptions
Not Just
A Product Quality
System
Owned by
Management
HESQ Department
Program
ISO
Certification
Unnecessary
Work
Policies &
Procedure
Non-conformities
& observations
The Business Plan
Team Building
Business
Process
Modeling
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Each makes a significant contribution, but real improvement involves more
HESQ Continuous Improvement
Implementation
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The benefits of HESQ Continuous
Improvement are many . . .

Streamlined work processes with every action adding
value

Employees who know their roles in the organization

Clear and open communications

Safe and environmentally sound workplace

Opportunity to receive recognition for a job well done and
to be rewarded accordingly

Benefits to employees, contractors, customers,
shareholders, suppliers, community and country
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How Does Continuous Improvement
Affect the Organization?
Continuous Improvement is mutually inclusive

Every employee & contractor is involved - they
must help make it happen

All work processes are inter-linked

Use Vendor & Supplier feed back in the Continuous
Improvement process

Teamwork
“We want everyone to feel that they can be all that they want to be; that
their ideas are welcome and that they are part of the Qatargas family.”
- Pioneer April’00
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Lessons Learned from ISO
Implementation

Select appropriate Management System Protocol
Categorize Protocol sub-elements into ISO/ Non-ISO critical
Conduct baseline audit & identify gaps
Ensure “Company Action Plan” reflects ISO - Critical tasks

Develop & Implement Requisite Documents and
Standards (e.g., Policies, Procedures, Instructions,
Forms, Record keeping)

Implement Internal Auditor and Non-Conformity
Procedures/Training/Audit System ASAP

Use “Cross-Functional” Support Team role

Develop Key Performance Indicators (Metrics)
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Lessons Learned from ISO
Implementation

Align EMS (Environmental Management System)
with ISO 14001 standard & train personnel


Internal Audit & ISO Test Audit were invaluable
Cascade Corporate Objectives down to individual
employee

“Publicize” to all:
Implement a Management System “Orientation” course
Conduct perception surveys company-wide
Issue special company newsletters
Write monthly articles for company newsletters
Establish a web site
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Don’t over-rely on written communications; use workshops & other training courses
Lessons Learned - Minimum HESQ
Management System Requirements
Quality
Safety/Health
Environment
QMSI Manual
Mgt. HESQ Comm.
Env. Mgt. System
Management
Review
Mgt. of Change
Env. Monitoring &
Reporting*
Management
Systems Audit
HESQ Handbook*
Register Env.
Aspects & Impacts
Non-Conformities
and Observations
Contractor HESQ
Evaluation
Air Emissions
Inventory
Improvement
Suggestions
Fire System: ITM
Program
Waste Mgt. Plan
Develop Key Performance Indicators
*Onshore & Offshore (Plant & NFB)
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Lessons Learned - ISO Surveillance
Audits

Performed every 6 months

Probably new non-conformities identified

Corrective Action Plan developed

Verification of Corrective Action Plan implementation

Certification body typically focuses on weak areas
Bottom Line: ISO process requires surveillance audits every six months
and typically are 2-4 days in length, performed by 2 surveyors. Minimal
preparation time is expected.
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A Word About New ISO 9000/2000

Qatargas must comply with new standard by 2003

Align QMS (Quality Management System) with
ISO 9000 standard

What is involved
 More customer focus, including metrics for customer
appraisal system
 More Business Process Modelling
 More Senior Management Involvement
Bottom Line: ISO 9000/2000 addresses product QC/Service conformity
and need for an organization to demonstrate capability to achieve
customers satisfaction.
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Continuous Improvement Is . . .

Owned by all Employees and Contractors, not just
Management.

About creating the right culture that:
– accepts improvement and change;
– encourages employees to adopt continuous
improvement

A means to fully utilize the strengths and ideas of
your employees and contractors to work better as
a team.
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Summary: Continuous Improvement
is a Two-Way Street!
Direction Statement


Business Plan Strategy


Corporate Objectives


Department Objectives


Individual Objectives Individual Initiatives
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