Hamnavoe Primary School
Hamnavoe
Burra Isle
Shetland
ZE2 9LA
E Mail: [email protected]
Telephone: 01595 807 440
Fax: 01595 807 442
Web Site: www.hamnavoe.shetland.sch.uk
Head Teacher: Mrs Helen Robertson
12.2.16
Dear Parents,
Thank you for your patience in our efforts to pilot the Parent Pay system. A few questions
have arisen and we’d like to answer them for you.

Can I choose packed lunch or school dinner?
Yes, this is an option but you must choose one or the other. You will be charged for school
lunches at the £2 rate. All P1-3’s are free.

Can I cancel a dinner if my child is absent?
Yes please untick the box and you will be credited.

Am I paying for lunches before my child has them?
No you are only charged after you child has had their lunch.

My child is in P1-3 do I still have to book?
Yes this helps us plan ahead for the correct number of children eating lunches.

How do I Login for the first time?
Please put your Activation Code 1 into the Username/Password Box then put
Activation Code 2 into the Password Box, you will then be asked to set your Username as
your email and create a Password

Do I need to book every week?
No you can book for several weeks or for the whole term. This is an option in the My
Bookings Screen

How will I keep a record of my payments?
An email will be sent confirming your bookings

Will my balance transfer to the on-line system
Yes this will be done on Thursday 25th February by the School Office
We are offering a Demo at the school on Monday 15th at 3pm. Please come along if you are
still unsure and we will do our best to assist you.
If you have any further difficulties please contact the School Office.
Yours sincerely,
Helen Robertson
Head Teacher