Southborough Library
Customer Survey 2014
Saturday, December 20, 2014
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342
Total Responses
Date Created: Friday, October 31, 2014
Complete Responses: 339
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Q1: How would you describe yourself?
Answered: 341
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Skipped: 1
Q1: How would you describe yourself?
Answered: 341
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Skipped: 1
Q2: How often do you use the library?
Answered: 341
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Skipped: 1
Q2: How often do you use the library?
Answered: 341
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Skipped: 1
Q3: What time do you usually visit the library?
Answered: 338
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Skipped: 4
Q3: What time do you usually visit the library?
Answered: 338
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Skipped: 4
Q4: Are you satisfied with the library’s current open hours?
Answered: 335
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Skipped: 7
Q4: Are you satisfied with the library’s current open hours?
Answered: 335
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Skipped: 7
Q5: Please rate your overall library experience.
Answered: 339
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Skipped: 3
Q5: Please rate your overall library experience.
Answered: 339
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Skipped: 3
Q6: Have you utilized the library’s online resources?
Answered: 313
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Skipped: 29
Q6: Have you utilized the library’s online resources?
Answered: 313
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Skipped: 29
Q7: Have you ever had to wait in line to be helped?
Answered: 334
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Skipped: 8
Q7: Have you ever had to wait in line to be helped?
Answered: 334
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Skipped: 8
Q8: Please check all library services below that interest you or
that you currently or plan to use.
Answered: 336
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Skipped: 6
Q8: Please check all library services below that interest you or
that you currently or plan to use.
Answered: 336
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Skipped: 6
Q10: If the library were to introduce any of the following services,
which would you be interested in using?
Answered: 280
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Skipped: 62
Q10: If the library were to introduce any of the following services,
which would you be interested in using?
Answered: 280
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Skipped: 62