Free-Flow Tolling
Product and Payment Options for Taxis
June 2009
Wayne Samuels
General Manager, Customer Service
Agenda
•
Free-Flow Tolling transition
•
Product options
•
Unpaid tolls
•
Payment methods
•
Proposal for taxi drivers and owners
•
Opening an account
Free-Flow Tolling Transition
01 July
•
•
All product and payment options available
New online functionality
– Online statements
– Real-time online top-up and account balance access
– Update vehicle, address, credit card and banking details
During July
•
•
•
•
Roadside transition starts
Toll collection will become fully electronic on the network
Cash lanes will close
Toll booths are progressively removed
Introducing go via
•
go via is the overarching brand
name which will be used to
support free-flow tolling
•
New go via logo, with the
tagline ‘going your way’
•
Italian for ‘way’
go via Product Options
Account only
Lowest cost option
(no video matching fee)
Account option –
video matching fee
Pay as you go pass
options –
video matching fee
•
The easiest and cheapest way
to pay tolls
•
Works the same as E toll tags
did
•
Best for motorists who:
9 Want the lowest fee option
9 Want to set up an account
9 Want to set and forget their toll
payments
9 Want the option to travel on all
toll roads in Brisbane and
Australia
•
Like an E toll tag account, but
without a tag in vehicle
•
Best for motorists who:
9 Don’t want to install a tag in
their vehicle
9 Are willing to pay an additional
40 cents per toll point
9 Only use the Gateway and
Logan motorways
Unpaid Tolls and Enforcement Process
The most expensive way to pay for your tolls.
Existing:
• Registered owner issued with Notice of Demand (NOD) for each unpaid
toll with $18 Admin Fee
• Unpaid NOD issued with PIN ($140 fine)
New:
• Unpaid tolls grouped together over 7 day period
• Reminder letter issued to registered owner with $7 Admin Fee
• Unpaid reminder letter issued with NOD for each unpaid toll with
$20 Admin Fee
• Unpaid NOD issued a PIN ($140 fine)
Fees and charges to support free-flow tolling
•
40 cent video matching fee per toll point
•
$3 mailed statement fee
•
$1 manual top-up fee for accounts
•
$1 retailer service fee
•
$7 Non-payment letter
•
$20 Notice of Demand
Payment Methods
Direct
Debit
Online
Phone
Bpay
QML Customer
Service
Centres
Credit Card
3
3
3
3
3
Bank Account
3
Retail
Outlets
Mail
3
Cash/Eftpos
3
Cheque/
Mail Order
3
3
3
Cash Payments
QML Customer Service Centres
• Murarrie
• Stapylton
Retail Outlets
• Approx 500 across South East Qld
• Petrol stations, convenience stores, newsagents etc
Proposal for Taxi Drivers
Account
• Tag Account
• No LPN registered
• Manage own account
• Various payment options
Benefits
• A tag - even if they don’t own a vehicle
• Move tag between different vehicles
• Collection of toll from fare
• Reduce costs - no video matching fees
Proposal for Taxi Owners
Account
• Video Account
• LPN/s registered
• Manage own account
• Various payment options
Benefits
• No payment of tolls if driver’s tag is
detected
• Cheapest way to manage unpaid tolls
• Reduce costs and administration for
registered owners of vehicles liable for
unpaid tolls
Opening an Account
•
Applications mailed to registered taxi drivers via Qld Transport
•
Return application and initial payment in supplied reply paid envelope to
Queensland Motorways
•
Tag mailed directly to drivers
•
Call Centre, Service Centres and online support for drivers
•
Corporate Account Executive support for owners
Questions
Contact Details
Wayne Samuels
General Manager, Customer Service
Phone 3323 0305
[email protected]
Peter Moratti
Corporate Account Executive
Phone 0418 193 131
[email protected]