HP Printer Paper Jams
8000 Series
OIT lab services
Important Points About Locating
Paper Jams
• Check all access doors
• Many times there is a second access door
inside the printer
– If it has a green handle it opens
• Check for small pieces of paper inside the
printer.
Common Jam Areas
Output Area
Toner Area/Top Cover
Left Side
Duplexer/
Fuser
Paper Trays/
Input Areas
Exit
Recurring jam
Right Side Door
1. Open the right door
located below Tray 1.
2. Remove any paper that
is caught there by
pulling it straight out of
the printer.
•
Be sure to remove all
torn pieces of paper.
Exit
Menu
Recurring jam
Right Side Door
3. Open the jam access cover
using the green lever.
4. Remove any paper from this
area by pulling it out of the
printer.
• Be sure to remove all
pieces of torn paper
5. Open and close the top
cover.
If jams keep occurring, precede to checking the toner area.
Exit
Menu
Recurring jam
Paper Tray Jams
• Open the tray and look for
misfed pieces of paper.
• Be sure the paper is inserted
incorrectly in the tray.
• Also remove the tray and
look behind it for paper.
If jams continue to occur the
problem is likely the feed
rollers or a mechanical problem
with the printer.
Exit
Menu
Recurring jam
Clearing Trays 2 and 3
1. Open the tray.
2. Remove jammed or
damaged paper from this
area by puling it out of
the printer.
3. Be sure to remove all
pieces of torn paper.
4. Close the tray.
5. Open and close the top
cover.
Exit
Menu
Recurring jam
Clearing tray 1
1. Open Tray 1 by pulling down.
2. Check for paper in Tray 1 area.
3. Remove any paper from the
area by pulling it in the
direction shown by the arrow
in the graphic at right.
Carefully check to be sure all
pieces of torn paper have been
removed.
4. Open and close the top cover.
Exit
Menu
Recurring jam
Clearing Jams from the Duplexer
1. Open the front door
2. Check for paper in
this area.
3. Remove any paper
from area (A) by
pulling it out of the
printer. Be careful
not to tear the paper.
Exit
Menu
Recurring jam
Clearing Jams from the Duplexer
4. If you cannot remove all the
paper through the front
door, open the left door and
carefully pull out any paper
from area (B).
5. Remove the duplexer (C )
by pressing the green tab on
the lower right side of the
unit and pulling the entire
unit out of its slot.
Exit
Menu
Recurring jam
Clearing Jams from the Duplexer
6. Remove any paper
remaining in the
duplexer.
7. Reinstall the
duplexer by sliding it
back into the slot
until it clicks into
place. Close all open
doors.
Exit
Menu
Recurring jam
Left Side Door (Fuser Area)
1.
2.
3.
4.
5.
Open the left door and remove the
duplex unit.
Remove any jammed or damaged
paper from this area by pulling it
out of the printer (A).
Press down on the green tabs (B)
and carefully check for paper. Be
sure to remove all pieces of torn
paper.
Note: If paper is wound around
the fuser, it will probably have to
be replaced. Report this is the
problem log.
Close the left door.
Exit
Menu
Recurring jam
Clearing Jams from the Top
Cover Area
1.
2.
3.
4.
Open the top cover and
remove the toner cartridge.
Lift handle 2 and then lift
Plate 3 to remove any
paper that may be hidden.
Remove any paper in this
area by pulling it straight
up and out of the printer.
Be sure to remove all
pieces of torn paper.
Exit
Menu
Recurring jam
Toner Area Paper Jam
5.
Next check the access
door under the toner
– It has a green handle
and is marked with a
number.
– Note: paper jammed
in this area will be
accordioned so it is
hard to see until the
access is opened.
•If jams continue to occur report the problem in the problem log.
Exit
Menu
Recurring jam
Typical Accordion Jam
• Notice how these pieces of
paper are folded up like an
accordion.
• This is typical of jams that
occur under the toner.
• Notice the small piece of
paper. This is likely what
caused the jam initially.
Clearing the Standard Output
Areas
• If the paper jam
extends into the output
area, as shown in the
graphic below, slowly
and carefully pull the
paper straight out of
the printer so that it
does not tear.
Exit
Menu
Recurring jam
Causes of Repeat Jams
•
•
•
•
•
•
•
Paper stuck in the printer
Damaged fuser
Worm rollers
Paper in the tray incorrectly
Paper stuck under the toner
Printer mechanical failure
Other common causes
Exit
Menu
Paper stuck in the printer
• Check for small pieces of
paper stuck in the printer
• Common places to look
– Under the toner
– Fuser
– Various access doors
• Small pieces of paper can
be left in the printer if a
page is torn when pulling
out a jam.
A damaged Fuser
• Check the fuser for
discoloration or damage
on the rollers
• Also check for paper
wound around the rollers.
• Labels will also get stuck
inside the fuser
• If any of these are noted,
report the problem in the
problem log.
Example of a damaged fuser
• Notice the discoloration
on the rollers
• This is an example of
what happens when a
transparency is run
through the printer. It has
melted on the rollers.
• Labels will do the same
thing.
Worn rollers
•
•
•
•
•
The rollers pull the paper out of the
tray and start it on its initial trek
through the printer.
The rollers are textured to help it
grab the paper.
As the rollers ware, the texture
wares off the rollers.
When this happens, the rollers can
be slow in grabbing the paper and
starting it through the printer.
Check the rollers and if the are
worn smooth, go ahead and replace
them. We have plenty of them in
the office.
Paper trays
• If jams occur repeatedly in
the paper tray check to be
sure the paper is inserted
correctly
– Underneath the tabs
– Check for an overfull tray
– Check for paper that is
bound in the tray.
– Check that the blue paper
guides are aligned correctly.
Paper stuck under the toner
• If jams repeatedly
occur in the toner area
check under the toner
• Open the access door
under the toner.
• Paper is often
accordioned in this
area and is difficult to
see until you open
access door.
Other common causes of
repeated paper jams.
1.
2.
3.
4.
5.
6.
7.
Check that the correct paper size is installed.
Check that all trays and paper handling accessories are completely inserted into the
printer. (If a tray is opened during a print job, this might cause a paper jam.)
If you are printing from tray 1, try reducing the size of the stack.
The sheets might be sticking together. Try bending the stack to separate each sheet.
Do not fan the stack. Try turning over the stack of paper in the tray. Also try rotating
the paper 180°.
Check the characteristics of the media you are using. Use only paper that meets HP
specifications. Try using different paper to see if the problem goes away. Do not use
curled, deformed, damaged, or irregular paper.
Avoid using paper that has already been used in a printer or copier.
Do not use previously printed paper or torn, worn, or irregular paper.
Other common causes of
repeated paper jams.
8.
9.
10.
11.
12.
13.
14.
If you are using letterhead paper, try printing from optional Tray 1.
When deplexing, the printer rolls paper under Tray 3 and causes a jam. Pull
Tray 3 out of the printer completely and remove any paper from under the
tray. Insert Tray 3 back into the printer.
Check that all covers and doors are closed.
Try printing to a different output bin.
I would also add to try printing from a different tray.
Perform preventative printer maintenance if maintenance is due.
Printer might be dirty. Clean the printer as described in the introduce guide
on the product CD.
Mechanical problem
• If you have checked all possible areas for
jams something mechanical is probably
wrong with the printer.
– Stuck Sensor
– Broken Feed Mechanism
• Report the problem in the problem log.