Pavestone CarrierPoint Carrier Training Manual
Contents
CarrierPoint Contact Information Customer Support Contact Information ........................................................................... 1
Carrier Requirements .............................................................................................................................................................. 2
Carrier Quick Tips .................................................................................................................................................................... 3
Viewing open shipments & responding to shipments… ......................................................................................................... 5
Searching for shipments ......................................................................................................................................................... 8
Advanced searches ................................................................................................................................................................. 9
Providing Delivery Confirmations (Supply Delivery Confirmations)… .................................................................................. 11
Responding to Status Update Requests… ............................................................................................................................. 13
Setting up email notifications… ............................................................................................................................................ 14
Broker to Carrier ................................................................................................................................................................... 15
Adding more users… ............................................................................................................................................................. 15
CarrierPoint Contact Information
Customer Support Contact Information
Phone: (800) 280-2434
Email: [email protected]
Customer Support Hours
Monday to Friday 7am – 9pm (Eastern Standard Time)
Sat 8am – 3pm (Eastern Standard Time)
Carrier Requirements
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Orders may be manually tendered to a carrier.
Orders will be tendered throughout the day as the plants submit orders ready to ship
The carrier must be able to handle the weight of the shipment and any equipment specifications.
The carrier must read the Special Instructions and be able to adhere to these instructions before accepting a load.
Orders may be posted for carriers to bid on.
If a carrier can no longer handle a load, they must call corresponding dispatch office to cancel the shipment.
The carrier must call the corresponding dispatch office if they need to reschedule their appointment time.
A Delivery Confirmation must be supplied for every order. (if required by shipper)
Shipper may require carrier to ‘Decline’ any shipment offered to carrier they don’t want.
Carrier may be ‘Forced Dispatched’ shipments.
Carrier Quick Tips
Responding to Loads
Select the Tender dropdown menu / Respond to Offers
Place checkmark to Accept or Decline shipment
Press Submit
Accept Load Confirmation screen will display
Searching for Loads I have accepted
Select the Tender dropdown menu / View Load Tenders
Click inside the Quick View, Show Loads field and select Accepted
Press Go
Viewing Detail Load Information
Click on the DSM identification number link in Respond to Offers or View Load Tender
Search for the load that you need further information using Quick View / Show Loads
Enter identification type in Ref # field and the identification number in next field
Providing a Delivery Confirmation (from shipment detail)
Select Tender dropdown menu / View Load Tenders
Search for the shipment requiring the Delivery Confirmation information
Click the DSM# to display the View Shipment Detail screen
Find 1-Delivery section with yellow background
Click the Supply Del. Conf. link
Click on the NOW button, date and time auto-fills
Enter the Delivery Confirmation information
Providing a Delivery Confirmation (Multiple)
Select Tender dropdown menu / Provide Delivery Confirmation
Select the shipper’s name and enter Delivery Confirmation date
Click on GO button to enter the Quick Delivery Confirmation Entry screen
Enter the Delivery Confirmation information
Click Save for each shipment that is entered
Click finished after last Del. Conf. is entered.
Turn On/Off Email Notifications
Select the My Profile link (top right of screen)
Input your email and office phone information
Select notification you wish to receive (uncheck those you do not wish to receive)
Change default Quick View settings (optional)
Click the Submit button bottom of screen to save changes
To Top
Viewing open shipments & responding to shipments…
Select the respond to offers
option under the Tender
menu
A listing of all open
shipments will be
listed with summary
information
Additional information can be viewed by
selecting the DSM id
Place a checkmark in the
corresponding box to
accept or decline the
load
Note: if you do not
want to respond at this
time, do not select
either checkbox.
Press the SUBMIT
A screen will be displayed
confirming your acceptances.
To Top
Returning to the Tender/View
Shipments screen will list all loads.
Loads that are indicated as “Awarded”
are loads that you are obligated to carry.
If you can no longer carry a load, contact name in Shipment Detail by
clicking on the DSM #.
Searching for shipments
Loads can be searched for
quickly in the Quick View box.
You can search for loads by
status in the Show Loads dropdown.
Loads can also
be searched for
in the Ref# field
Advanced searches
More advanced searches can be
performed on the Tender/Search Load
Tenders screen.
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Searches can be performed on
many criteria including pickup
date, origin/destination zip code
or state, and equipment type.
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Select the Submit button once
your search criteria is entered.
Providing Delivery Confirmations (Supply Delivery Confirmations)…
There are two ways to provide Delivery
Confirmation.
First Method - From the Shipment
Detail Screen:
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Select the menu option Tender /
View Load Tenders
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Select the DSM#
Click on the link Supply Del.
Conf.
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Enter the Delivery Confirmation
information.
Press SUBMIT
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Second method Entering Delivery
Confirmation information from. Best if
need to enter several at one time:
Select the Tender menu / Provide
Delivery Confirmation option:
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Select the name of the shipper.
Enter the Delivery Confirmation date
Click GO
Enter the Order Number
Enter the date, time, first and last
name of person who signed the
Delivery Conformation.
Click the Save Link and add others.
When you have finished entering all
your Delivery Confirmations, click
Responding to Status Update Requests…
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Go to the Tender / View
Shipments menu option.
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Click on the “You have x
request(s) for shipment status
updates” link (this link will
only display if you have status
update requests).
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Select Update Status link.
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Enter the status update
information
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Press the Submit button.
Setting up email notifications…
Notifications can be sent to you via
email – setup your notification
information including your email
address and office phone.
Scroll further down the page; select
Email next to the corresponding
notification types:
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Shipment posted
I was selected for a shipment
One of my shipments has been
cancelled
Shipment requirements changed I
was scheduled for an appointment
One of my appointments was
rescheduled
One of my appointments was
cancelled
Appointment not scheduled
Late for Dockmaster appointment
Message sent from shipper
DELIVERY CONFIRMATION
requested
Shipment status update requested
Press Submit at the bottom of the
screen.
Broker to Carrier
The brokers (primarily Bedrock) are required to update their loads with the broker to carrier and broker to rate For
Pavestone the carriers enter the broker to carrier on the Equipment/Instructions section and NOT the Market
Information section.
Adding more users…
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Select Setup / User Setup / Users
Select the New Button
Enter the User Information.
Note: the user name needs to be
unique throughout CarrierPoint.
Note: enter the user password and
confirmation password as 12345678.
This will be user’s initial password to
access CarrierPoint for the first time.
Each user needs a ‘default location’
and a company location’ selected.
Press the Submit button.