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27-28 April 2015
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Pre-Summit Organisational
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Capacity & Performance Workshop:
26 April 2015
2-Day Certified TRADE
Benchmarking Workshop:
29-30 April 2015
Radisson Blu Hotel Muscat, Oman
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Driving Omani Government Excellence Through Improved
Performance Management and E-Transformation Strategies
ADVISORY BOARD MEMBERS:
Eman Ismail, Planning and Development Advisor, Corporate
Excellence Department, Executive Council of Dubai, UAE
Muna Al Dabbah, Service Excellence, Prime Minister’s
Office, UAE
HEAR FROM KEY SPEAKERS
INCLUDING:
Bader Al-Baloushi, IT Department, Ministry of Education,
Oman
Angie Iqbal Hassan Al Habib, E-services Division, ITA
(Information Technology Authority), Oman
Maryam Mubarak Al Serkal, Director, Performance
Management Department, The General Secretariat,
Executive Council of Dubai, UAE
Garvin Chow, Founder & Benchmarking Lead, Old
Paths Consultancy, Singapore
Jason Anagnostopoulos, Strategy Performance Measurement
Specialist, Ashghal, Public Works Authority, Qatar
Dr Robin Mann, Chairman, Global Benchmarking Network,
New Zealand
Mohamed Nayal, Management Consultant, Meirc, UAE
TOP 6 REASONS TO ATTEND:
Ahmed Samir Elazab, Advisor for Strategic Planning &
Performance Management, Securities & Commodities
Authority, UAE
Learn how to align your strategies with the
national visions and initiatives, whilst boosting your
organisational performances and KPIs
Achieve service excellence within your entity
through performance measurement tools, leadership
and change management
Boost your government performance by
implementing employee engagements systems and
employee empowerment excellence
Transform your government performance by
integrating and engaging currently existing process
management systems to maximise the outcomes of
improvement
Enhance accountability and improve relationship
with your citizens by understanding how to integrate
smart services and service excellence
Gain insight into the different types of
benchmarking processes to ensure selection of
the right benchmarking partner to match organisation
function and criteria
Plus! Don’t miss our interactive PRE-SUMMIT
ORGANISATIONAL CAPACITY & PERFORMANCE
WORKSHOP and 2-Day CERTIFIED TRADE
BENCHMARKING WORKSHOP. Get actively involved in
workshops and develop your skills, activate your ideas and
continue professional developments.
Dr Robin Mann, Chairman, Global Benchmarking
Network, New Zealand
Eman Ismail, Planning and Development Advisor, Corporate
Excellence Department, Executive Council of Dubai, UAE
Dr Mohamed Buheji, Excellence, Knowledge, Inspiration
and Change Management Expert, Head of Competitiveness
Consultancy Centre & Assistant Professor of Business
Administration, University of Bahrain, Founding Editor, Journal
of Inspiration Economy, Bahrain
Robby Thommy, Managing Director, Al Jazeera
International Catering LLC, UAE
Wadee Al Lawati, IT Projects Manager, Strategic Planning and
Projects, Director General of IT, Royal Oman Police, Oman
Garvin Chow, Founder & Benchmarking Lead, Old Paths
Consultancy, Singapore
Shamsa Al Muhairi, Corporate Organization Excellence
Manager, SEHA (Abu Dhabi Health Services Company),
UAE
Angie Iqbal Hassan Al Habib, E-services Division, ITA
(Information Technology Authority), Oman
Loganathan M, HSET Head, Al Jazeera International
Catering LLC, UAE
Official Supporting Partners
Media Partner
Researched and
Developed by:
For more information or to register
Tel: +971 4 364 2975
|
Email: [email protected]
|
@iqpcmena
|
www.governmentperformanceoman.com
EVENT OVERVIEW
Achieving world-class standards in government excellence
through successful performance improvement strategies
Rising expectations of citizens, economic growth, increasing population, and a desire
to deliver service excellence are some of the key drivers for government entities to
re-evaluate their performance strategies. The Oman Vision 2020, Digital Oman
Strategy, and Sultan Qaboos Award for Excellence are demonstrating the top
priority of improving government performance and share the same vision: HOW to
transform your government entity to world-class standards?
Are your government programmes, services, and staff aligned around a shared vision
and national objective? Do you have clear strategy for delivering service excellence
for citizens and other stakeholders involved? Is your strategy clearly communicated
both internally and externally? Do you choose the right benchmarking partners to
work towards the vision?
IQPC will help you to find the answers to your concerns and challenges. The
Government Performance & Benchmarking Summit 2015 edition will take you
to the next chapter of discussion, focusing on the HOW element of implementation
when incorporating international best practice within your organisation to move
forward towards the vision.
If you are looking to improve organisational performance and efficiency, achieve
service excellence and process excellence, incorporate automation of processes,
integrate smart services whilst aligning your your organisational strategies with the
national vision, then the Government Performance & Benchmarking Summit
2015 is THE event for you to attend.
WHO WILL ATTEND THE
SUMMIT?
The summit has been created to
benefit GCC government entities,
ministries and authorities. This
event will be attended by Directors,
Managers, Specialists, Advisors
and Heads of:
Corporate Strategy
Strategic Planning &
Performance
Benchmarking
Strategy & Excellence
Improvement & Process
Performance
Business Excellence
Service Excellence
Quality Assurance
KEY EVENT HIGHLIGHTS:
The Government Performance & Benchmarking Summit 2015 will bring together
international and regional experts who will share their strategic approaches, insights,
lessons learned and practical examples to drive performance improvements in your
organisation.
The summit will provide an exclusive opportunity for you to walkaway with practical
knowledge on HOW to transform current practices and procedures to enhance
organisational performance, and promote forward thinking to transform your
entity to world-class standards. The summit will enable you to network and
benchmark with the top international and leading local governmental entities through
interactive panel debates, case studies, best practice showcases and workshop
series to ensure an engaging and practical learning experience. This is the event you can’t afford to miss.
IQPC provides business executives around the world with tailored practical
conferences, large scale events, topical seminars and training programmes,
keeping them up-to-date with industry trends, technological developments
and the regulatory landscape. IQPC conferences are market leading “must
attend” events for their respective industries. IQPC produces more than
1,700 events annually around the world, and continues to grow. Founded in
1973, IQPC now has offices in major cities across six continents including:
Bengaluru, Berlin, Dubai, Johannesburg, London, New York, Singapore, Sydney, Tampa, and Toronto. IQPC leverages a
global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae
Gain insights on the leading
governmental performance
systems implemented by the
leading local governmental
entities
Listen to international
leaders from Singapore, New
Zealand, and the Netherlands
on how to successfully
implement government
performance framework
Walk away with practical tools
and knowledge to enhance
smart services performance and
service excellence
Engage in panel debates and
Q&A sessions and debate
how to set your KPIs and how to
transform government process
management systems
Identify the success
characteristics of the private
sector to translate them to
public sector
Explore the secrets for
successful benchmarking
through success stories and
examples
Take part in our workshop series
including a 2-day certified
TRADE benchmarking
workshop
For more information or to register
Tel: +971 4 364 2975
|
Email: [email protected]
|
@iqpcmena
|
www.governmentperformanceoman.com
SUMMIT DAY ONE: MONDAY, 27 APRIL 2015
SESSION 2: BUILDING BLOCKS TO SERVICE EXCELLENCE
08:30
Registration and morning refreshments
09:00
Opening remarks from the Chair and a speed networking session
Garvin Chow, Founder & Benchmarking Lead, Old Paths Consultancy,
Singapore
Get your business cards ready and take part in this speed networking session
to break the ice with your fellow delegates and quickly establish mutual
interests and potential business opportunities.
14:30
Adding value to performance measurement by integrating BSC
with Common Assessment Framework (Public Sector EFQM) of
Public Administration of the European Union
• Identifying the secrets of champions in performance measurement; what are
the common pitfalls to avoid?
• What actions should be taken for that purpose to champion government
performance?
• Lessons learnt
• Exploring business excellence model and BSC methodologies
• Assessing the value of BSC methodologies in public sector organisations in
GCC countries for strategy auditing purposes by using Common Assessment
Framework for Public Sector
Jason Anagnostopoulos, Strategy Performance Measurement Specialist,
Ashghal, Public Works Authority, Qatar
15:00
SPEARS: The JIC methodology for employee empowerment & excellence
• Structured approach to employee alignment & empowerment
• Employee empowerment and its strategic overview
• Benefits of employee empowerment
• Excellence in delivering customer satisfaction
Robby Thommy, Managing Director, Al Jazeera International Catering LLC,
UAE
15:30
Creativity in government service delivery
• Assessing need for creativity in government entities
• Speed and quality
• Use of creativity in identifying better and faster ways
• Sampling some tools
Dr Sunil Gupta, Chief Innovation Instigator, IDEAS Management Consultants,
Oman
16:00
Evaluating service excellence with top international and local governments
• What does it take to be rated among the top service excellence governments?
• How can international best practices be adapted to meet local needs and
standards?
• Assessing the role of excellency awards in boosting performance and service
excellence
• Practical examples
Moderator: Dr Robin Mann, Chairman, Global Benchmarking Network, New
Zealand
Panelists:
Wadee Al Lawati, IT Projects Manager, Strategic Planning and Projects, Director
General of IT, Royal Oman Police, Oman
Garvin Chow, Founder & Benchmarking Lead, Old Paths Consultancy,
Singapore
Dr Mohamed Buheji, Excellence, Knowledge, Inspiration and Change
Management Expert, Head of Competitiveness Consultancy Centre & Assistant
Professor of Business Administration, University of Bahrain, Founding Editor,
Journal of Inspiration Economy, Bahrain
Birute Purvaneckaite, Senior Manager, Advisory Services, Ernst & Young
Baltic UAB, Lithuania
INTERNATIONAL
PERSPECTIVE
10:30
Creating innovative organisational governance: Benchmarking for
innovation
• Developing a culture of innovation and creativity to support strategic
national objectives
• Exploiting indicators and benchmarks for innovation
• How do you measure innovation performance?
• How can we benchmark innovation?
• Practical examples
Wadee Al Lawati, IT Projects Manager, Strategic Planning and Projects,
Director General of IT, Royal Oman Police, Oman
E-Government development in European Union
• An update on e-government development in European Union – what can
we learn?
• Comparison of European Union e-government framework and the GCC
region
• Practical examples
Birute Purvaneckaite, Senior Manager, Advisory Services, Ernst & Young
Baltic UAB, Lithuania
Recognising the importance of motivation and change management to
drive government performance
• Assessing service excellence & practices in governmental organisations
• Evaluating service excellence in leading governments
• Informal benchmarking in governments and the way forward for innovationbased governmental organisations
Dr Mohamed Buheji, Excellence, Knowledge, Inspiration and Change
Management Expert, Head of Competitiveness Consultancy Centre &
Assistant Professor of Business Administration, University of Bahrain,
Founding Editor, Journal of Inspiration Economy, Bahrain
11:30
Morning networking refreshments
12:00
Employee engagement systems: Going beyond happiness and
satisfaction measurements
• Developing and implementing self-assessment of performance to engage
employees with the programmes and their own set development goals
• The role of leadership culture when implementing employee engagement
• Establishing common employee engagement model and enablement mode
to enable measurement of the level of engagement
• Practical examples: Bringing public agencies together to understand the
model
Garvin Chow, Founder & Benchmarking Lead, Old Paths
Consultancy, Singapore
PANEL
DISCUSSION
INTERNATIONAL
CASE STUDY
11:00
13:00
KPIs: Is there a magic formula for government entities?
• Developing, setting, managing and improving KPIs: How?
• Understanding different characteristics of KPIs to create the right mix of
KPIs for your entity
• How to cascade the methodology of KPIs within your entity?
• Linking employee performance to government performance
• Practical examples
Moderator:
Maryam Mubarak Al Serkal, Director, Performance Management Department,
The General Secretariat, Executive Council of Dubai, UAE
Panelists:
Jason Anagnostopoulos, Strategy Performance Measurement Specialist,
Ashghal, Public Works Authority, Qatar
Ahmed Samir Elazab, Advisor for Strategic Planning & Performance
Management, Securities & Commodities Authority, UAE
Garvin Chow, Founder & Benchmarking Lead, Old Paths Consultancy,
Singapore
13:30
Networking lunch
The published programme is correct at time of printing. However, given the seniority
of our speakers and the nature of their roles, speakers may subsequently substitute
or remove themselves from the programme. This is always regrettable, and we will
always try to replace the speaker with a speaker with equivalent insight. For the most
up-to-date programme, please visit the event website.
16:30
Afternoon networking refreshments
SESSION 3: EXCELLENCE IN PROCESS MANAGEMENT
17:00
CASE STUDY
10:00
Setting the scene: Government performance indicators and its drivers
• Assessing current opportunities and challenges of improving government
performance; where do we stand and where do we go from here
• Aligning government strategies with the national vision and initiatives
• Adopting changes in the internal work process management, policies and
organisational structures in government entities to enable development of
sustainable growth of public sector
Ahmed Samir Elazab, Advisor for Strategic Planning & Performance
Management, Securities & Commodities Authority, UAE
17:30
PANEL DEBATE
09:30
PANEL DISCUSSION
SESSION 1: THE ROLE OF GOVERNMENT IN SUPPORTING
FORWARD THINKING AND ECONOMIC GROWTH
Implementing excellence performance in management roles
• Exploiting best methodologies to improve and optimise excellence
performance management within your organisational framework
• Practical examples: Step-by-step guide
Shamsa Al Muhairi, Corporate Organization Excellence Manager, SEHA (Abu
Dhabi Health Services Company), UAE
Transforming government process management systems: how do we do it?
• Assessing the most important drivers of public-sector transformation:
Capabilities and culture
Execution
Structure and alignment
• Transforming government performance through lean management and Six
Sigma
• It’s not just about systems: identifying all areas effecting process management
transformation: manpower, equipment, and training
• Integrating and engaging currently existing systems to maximise the outcomes
of improvement
Moderator:
Robby Thommy, Managing Director, Al Jazeera International Catering LLC,
UAE
Panelists:
Shamsa Al Muhairi, Corporate Organization Excellence Manager, SEHA (Abu
Dhabi Health Services Company, UAE
Dr Mohamed Buheji, Excellence, Knowledge, Inspiration and Change
Management Expert, Head of Competitiveness Consultancy Centre & Assistant
Professor of Business Administration, University of Bahrain, Founding Editor,
Journal of Inspiration Economy, Bahrain
Jason Anagnostopoulos, Strategy Performance Measurement Specialist,
Ashghal, Public Works Authority, Qatar
18:00
Summary of day one and closing remarks from the Chair
18:10
End of summit day one
For more information or to register
Tel: +971 4 364 2975
|
Email: [email protected]
|
@iqpcmena
|
www.governmentperformanceoman.com
SUMMIT DAY TWO: TUESDAY, 28 APRIL 2015
08:20
Registration and morning refreshments
08:30
Opening remarks from the Chair
Garvin Chow, Founder & Benchmarking Lead, Old Path
Consultancy, Singapore
SESSION 5: BENCHMARKING EXCELLENCE
14:00
Moving from e-services to smart services: Aligning with the
strategic plan of “Dubai Smart City”
• Adopting a next generation planning mind-set to deliver on visionary
guidance of government initiatives
• Assessing current status of the implementation of the key basics of the
strategic plan: communication, integration and cooperation
• Enhancing accountability and matching public expectations through
adopted smart services
• Exploiting methodologies to measure performance of smart services
• Discussing top three challenges revolved around implementing and
sustaining the strategic plan
Eman Ismail, Planning and Development Advisor, Corporate
Excellence Department, Executive Council of Dubai, UAE
An overview of perspectives on benchmarking and its
importance
• Understanding different types of benchmarking
• Assessing associated barriers and difficulties of benchmarking
in the region
• Highlighting benefits of deploying benchmarking process
• Assessing challenges when maintaining a benchmarking
approach and innovation
• Gaining competitive advantage through strategic planning and
benchmarking
Dr Robin Mann, Chairman, Global Benchmarking Network,
New Zealand
14:30
Assessing Oman Service Assessment Maturity Model (OSMM)
• Introduction to the e-services (smart government) project in Oman
• Importance and objectives of e-services
• How to measure service quality?
• ITA experience in service quality assessment
• Introduction to Oman Service Assessment Maturity Model
• Objectives, goals and vision of OSMM
• Expected deliverables of OSMM
Angie Iqbal Hassan Al Habib, E-services Division, ITA
(Information Technology Authority), Oman
Translating private sector to public sector
• Validating the key objectives and selecting the right partners
through a set of selection criteria
• Identifying the success characteristics of the private sector to
translate them to public sector and benchmark against
• Updating and re-designing the existing practises and
processes in the public sector
• Ensuring sustainable efficiency and effectiveness of redesigned
practices and processes
Garvin Chow, Founder & Benchmarking Lead, Old
Paths Consultancy, Singapore
15:00
Q&A Session
15:20
Afternoon networking refreshments
15:50
Successful examples of benchmarking
In this session, government entities will showcase short 5-10
minutes demo presentations on how they have successfully
implemented benchmarking processes. Practical takeaways from
each demo presentations:
• How was it done?
• What were the improvements?
• What impact it had on people?
• Was it sustainable?
Case study 1: Garvin Chow, Founder & Benchmarking Lead,
Old Paths Consultancy, Singapore
Case study 2: Jason Anagnostopoulos, Strategy Performance
Measurement Specialist, Ashghal, Public Works Authority,
Qatar
CASE STUDY
10:00
Successful case studies of e-government in Lithuania
• Interoperability platform acknowledged by European Commission
as one of the best practices
• Single point of contact for business projects
• E-services implementation projects
Birute Purvaneckaite, Senior Manager, Advisory Services, Ernst &
Young Baltic UAB, Lithuania
Morning networking refreshments
11:00
Establishing automation of services in governmental entities to
provide multiple channels of services for
• Creating policies for data sharing and open data
• Aligning local strategies to international criteria
• Detecting changes to implement within your organisation to
achieve successful automation of services such as:
Workforce allocation
Training
Policies and procedures
Organisational structure
Evaluation criteria of performance
Bader Al-Baloushi, IT Department, Ministry of Education, Oman
CASE STUDY
10:30
PANEL DEBATE
11:30
Integrating smart services and service excellence
• Improving quality of smart services
• Improving customer satisfaction through smart services
• Delivering service excellence and improving citizen experience
through unified business excellence and benchmarking
• Practical examples: Government best practices in smart services
Moderator:
Garvin Chow, Founder & Benchmarking Lead, Old Paths
Consultancy, Singapore
Panelists:
Wadee Al Lawati, IT Projects Manager, Strategic Planning and
Projects, Director General of IT, Royal Oman Police, Oman
Bader Al-Baloushi, IT Department, Ministry of Education, Oman
Angie Iqbal Hassan Al Habib, E-services Division, ITA
(Information Technology Authority), Oman
Birute Purvaneckaite, Senior Manager, Advisory Services, Ernst & Young
Baltic UAB, Lithuania
12:00
Q&A Session
12:20
Networking lunch
CASE STUDY
09:30
14:50
PANEL DEBATE
09:00
INTERNATIONAL
CASE STUDY
SESSION 4: SMART SERVICES AND E-GOVERNMENT – WHERE
DO WE STAND?
Benchmarking blindly?
• Debating if benchmarking process is the right tool for your
government entity
• Selecting the right benchmarking partner
• Exploiting benefits and drawbacks of benchmarking against an
organisation with a different function and culture to your own
organisation?
• Benchmarking in private sector – what can we learn from
private sector?
• Secrets to successful benchmarking
Moderator:
Dr Robin Mann, Chairman, Global Benchmarking Network,
New Zealand
Panelists:
Garvin Chow, Founder & Benchmarking Lead, Old Paths
Consultancy, Singapore
Angie Iqbal Hassan Al Habib, E-services Division, ITA
(Information Technology Authority), Oman
Loganathan M, HSET Head, Al Jazeera International
Catering LLC, UAE
15:20
Q&A session
16:00
Summary of day two and closing remarks from the Chair
16:10
End of summit day two
For more information or to register
Tel: +971 4 364 2975
|
Email: [email protected]
|
@iqpcmena
|
www.governmentperformanceoman.com
INTERACTIVE WORKSHOPS
The Government Performance and Benchmarking Summit workshops are unique opportunities to spend valuable
time with industry experts. These interactive sessions are extended to ensure that you get to the heart of the summit’s
most critical issues and uncover practical solutions you can apply in your own company. When designing our workshops,
we create a balance between theory and practice in order to provide you with practical takeaways that can be adapted for
your organisation. In addition, there is an opportunity for you to network with peers from similar organisations to build your
network for future career opportunities and broaden your industry perspective and exposure.
PRE-SUMMIT WORKSHOP ON ORGANISATIONAL CAPACITY AND PERFORMANCE:
SUNDAY, 26 APRIL 2015
Benefits of attending:
Improve your understanding of current attitude towards organisational capacity and implementation of change
Develop your ability to implement performance improvement programmes through an understanding of challenges
and how to overcome them
Gain insights from research findings, case studies and real-life examples
Identify how your organisation may improve its performance through better understanding of the development process
09:00
Workshop A: Organisational Capacity and Performance Workshop
This informative and practical workshop on Organisational Capacity & Performance in the Government Sector
will provide an opportunity to gain insight into the necessary requirements within government entities for
capacity development.
Through focused discussions, exercises, case study examinations and research finding analysis, you will be
provided with a new perspective and be provided with a more thorough understanding of capacity to assist you
with implementing organisational improvement and change.
12:00
Networking Lunch
13:00
End of Pre-Summit Workshop
MEET OUR WORKSHOP LEADER
Maryam Mubarak Al Serkal,
Director, Performance Management
Department, The General Secretariat,
Executive Council of Dubai, UAE
Maryam plays a significant role in the government
sector development through her current position with
the Executive Council Government of Dubai, following
the various positions she held earlier in various entities
serving the government for more than 16 years.
Her major responsibility is to contribute to the practical
efforts of Dubai Government Strategic Plan 2015, to drive
the excellence culture and continuous development to
the government organisations in Dubai city. Maryam is an
effective member of several professional associations and
business groups such as American Society for Quality,
Dubai Quality Group, member of PRIMA Professional
Risk Manager International Association, and a member
in Dubai Women Business Council in addition to being
a certified assessor of European Foundation of Quality
Management and certified organisational developer.
For more information or to register
Tel: +971 4 364 2975
|
Email: [email protected]
|
@iqpcmena
|
www.governmentperformanceoman.com
2-DAY CERTIFIED TRADE BENCHMARKING WORKSHOP:
29-30 APRIL 2015
The TRADE Best Practice Benchmarking Workshop is offered by the Centre for Organisational Excellence Research and provides certification at Level 1 of Benchmarking. From here
you can progress to Level 2 – Proficiency and Level 3 – Mastery.
The TRADE (Terms of Reference, Research, Acquire, Deploy, Evaluate) benchmarking methodology is currently used by 1000s of organisations that understand the benefits of using a
structured approach to undertaking benchmarking projects. The methodology encourages innovation at each and every step so that the resultant best practices or solutions combine
the ideas of your own people with the learning from other organisations.
All 3 finalists of the prestigious GBN’s 2014 Global Benchmarking Award, including the winner – OCBC Bank (Singapore) used TRADE as their benchmarking methodology.
TRADE focusses on the exchange, or ‘trade’ of information and best practices to dramatically improve performance of processes, goods and services.
Benefits of attending the 2-Day TRADE Benchmarking Workshop:
This workshop offers a proven approach as already 1000s of organisations globally from the private and public sector have been trained in TRADE
It is a flexible approach and can be used for exploratory projects for a few weeks (1-12 weeks) or in depth for longer projects (13-36 weeks)
The approach is easy to explain and communicate as it only consists of five stages and has a memorable name
TRADE takes a step-by-step approach and is simple to be followed by project teams
This approach provides a very thorough and well-thought through approach to planning that will ensure that your project will take place after a cost/benefit analysis
Understanding this approach will make your benchmarking exercise more likely to be successful, as projects that use the TRADE methodology have a wide range of
support materials and resources with templates to use
TRADE can save you time and money. Take advantage of fifteen years of benchmarking experience to help you to avoid common mistakes and pitfalls
This approach will deliver the results you are looking for and help to boost your organisational performance
TRADE BENCHMARKING WORKSHOP DAY ONE: TRADE BENCHMARKING WORKSHOP DAY TWO:
WEDNESDAY, 29 APRIL 2015
09:00
THURSDAY, 30 APRIL 2015
09:00
Start of TRADE Benchmarking Workshop Day One
Start of TRADE Benchmarking Workshop Day Two
2.1 TRADE – Research - Acquire (acquire best practices)
Introduction
Establish criteria for selecting benchmarking partners
Select potential benchmarking partners
Invite and acquire benchmarking partners
Prepare for data collection
Collect and store data
Analyse data
Formulate recommendations
Review Acquire process
Obtain approval to start the next stage of TRADE
1.1 Overview of the Benchmarking Process (TRADE)
Terms of Reference (plan the project)
Research (research current state)
Acquire (acquire best practices)
Deploy (communicate & implement best practices)
Evaluate (evaluate the benchmarking process & outcomes)
1.2 Terms of Reference - Plan the project
Introduction
Determine area of focus for benchmarking project
Develop project brief
Form project team
Train project team
Understand benchmarking code of conduct
Prepare terms of reference
Plan benchmarking tasks
Develop documentation system
Review terms of reference process
Obtain approval to start the next stage of TRADE
12:00
Networking Lunch
13:00
Start of session 1.3
1.3 TRADE – Develop Terms of Reference - Research (research
current state)
Introduction
Understand area of focus to be benchmarked
Define performance measures
Identify current performance
Review Research process
Obtain approval to start the next stage of TRADE
16:00
End of TRADE Benchmarking Workshop Day One
12:00
Networking Lunch
13:00
Start of session 2.2
2.2 TRADE – Acquire - Deploy (communicate & implement best
practices)
Introduction
Communicate findings
Develop action plan
Obtain approval for action plan
Implement actions
Review deploy process
Obtain approval to start the next stage of TRADE
Evaluate (evaluate the benchmarking process & outcomes)
Introduction
Perform cost /benefit analysis
Review TRADE process
Share experiences and project outcomes
Close project
16:00
End of TRADE Benchmarking Workshop Day Two
MEET OUR WORKSHOP LEADER
Dr Robin Mann, Chairman, Global Benchmarking Network, New Zealand
Dr Robin Mann is the Head of the Centre for Organisational Excellence Research, New Zealand, www.coer.org.nz, Chairman of the Global
Benchmarking Network, www.globalbenchmarking.org, Founder of the International Best Practice Competition, www.bestpracticecompetition.com and
Co-Founder of BPIR.com Limited, www.bpir.com – a leading benchmarking website resource. Robin’s experience includes managing the UK’s
Food and Drinks Industry Benchmarking and Self-assessment Initiative (1995-1998), New Zealand Benchmarking Club (2000-2004), Sheikh SAQR
Government Excellence Program, UAE (2005-2007), reviewing the Australian Business Excellence Framework (2006), chief expert for APO’s project
on business excellence in Asia (2009-2011) and the developer of the TRADE best practice benchmarking methodology. Robin worked in Edinburgh
(1992-1995) for Burton’s Biscuits as a process improvement manager and obtained his PhD in TQM at Liverpool University in 1992. Robin undertakes
consultancy on business excellence and benchmarking all over the world. Robin was awarded the Harrington/Ishikawa Medal in 2011 for contributions
to the advancement of quality in the Asia Pacific region.
For more information or to register
Tel: +971 4 364 2975
|
Email: [email protected]
|
@iqpcmena
|
www.governmentperformanceoman.com
SPONSORSHIP AND EXHIBITION OPPORTUNITIES
IQPC has been hosting events developed for senior executives for more than 40 years. We serve businesses representing over 15 sectors at
more than 1,700 conferences around the globe. Our client list includes corporations such as IBM, Cisco, Microsoft, Lockheed Martin, Boeing,
Weatherford International, Halliburton, ABN AMRO, Deutsche Bank, GE, Siemens, BASF and Dow Chemicals, just to name a select few. Senior
executives travel from around the world to our events looking to garner best practices and concrete solutions to assist them in improving their
organisations. IQPC provides many different platforms for you to increase your market share, stay ahead of your competition, increase awareness
to your target audience and position yourself as a key supplier to the government entities, ministries and authorities in the Middle East.
YOUR PLATFORM – GETTING YOUR MESSAGE ACROSS
Because we know that each sponsor has a different message, business development goal and branding objectives, each sponsorship package
is tailored to your corporate strategies. Though most sponsorship offers multiple levels and types of exposure, there are a few main ways for you
to highlight your corporate strengths:
1
THOUGHT LEADERSHIP
As a sponsor at the Government Performance and Benchmarking Summit, your company will gain second-to-none exposure to senior-level
decision makers at the point in time that they are seeking solutions, information and systems for improving their firm’s strategies. For a select few
sponsors, you can build your reputation as a market leader through subject-specific presentations, workshops and focus days. This highly selective
sponsorship allows your firm to establish tremendous capability and expertise in your specialty as well as highlight successful work completed with
your clients.
2
PREMIUM BRANDING
We bring together buyers and suppliers for collaboration, networking and knowledge sharing. Branding is often a major initiative for our clients
who are seeking to get the message out about their offerings. Build your company’s brand and visibility in front of senior decision-makers in order
to get shortlisted. As a sponsor, your company branding will appear alongside the global leaders associated with best practices in this field. Our
dedicated marketing team will help you achieve your promotional aims in the months leading up to the conference. IQPC leverages multiple
marketing channels including online, direct mail, email, press releases, media partnerships and social media to publicise the event and increase
awareness about your participation to our extensive database, as well as through our network of partners.
3
FEATURED NETWORKING EVENTS
Networking and information sharing are two major aspects of our conferences and IQPC builds in many opportunities for sponsors to benefit from
meeting industry leaders. Focused and high-level, our events will provide you with the perfect environment to initiate new business relationships,
identify upcoming opportunities and achieve face-to-face contact that overcrowded tradeshows can not deliver. The exhibition area is designed
to be the heart of the event – a place to network and share strategies with key decision makers. Sponsorship opportunities range from exhibition
stands to sponsored lunches, cocktail receptions, gala dinners and a host of other branding opportunities.
Additionally IQPC offers a selection of sponsorship opportunities that enables our clients to increase their opportunity to develop new relationships
during our events, including one-to-one meetings with clients to understand their challenges, requirements and opportunities.
DO YOU HAVE A PRODUCT OR SERVICE THAT OUR SENIOR
DECISION-MAKERS AND INFLUENCERS NEED?
Government Performance and Benchmarking Summit offers you the perfect platform to showcase your solution to your target market and meet
and network with senior-level decision makers who are leading the way in the industry
We specialise in providing business development, marketing and sales solutions that are tailored to specifically deliver on your business objectives.
We pay patient attention to what our exhibition and sponsorship customers want, expect, need and value. Every sponsor wants to create customers,
develop qualified sales leads, convert leads into sales and retain customers. Our tailored sponsorship packages help you to achieve these objectives.
If you would like more information on sponsorship and exhibition opportunities or to discuss which package will best help you achieve your
objectives, please contact Noel Greenway on +971 4 360 2800 or email [email protected]
For more information or to register
Tel: +971 4 360 2800 | Email: [email protected] |
@iqpcmena
|www.governmentperformanceoman.com
International Summit: 27-28 April 2015
Pre-Summit Organisational Capacity & Performance Workshop: 26 April 2015
2-Day Certified TRADE Benchmarking Workshop: 29-30 April 2015
Radisson Blu Hotel Muscat, Oman
SUMMIT PRICES
Book before 5 March 2015 to save up to US$500
TEAM DISCOUNTS
Sending a team of 3 or more? Contact us today on +971 4 364 2975
to find out about special group discounts!
PACKAGE
Early Bird: Payment
before 5 March 2015
Standard Price
PLATINUM PACKAGE - ALL ACCESS
US$4,499
Save US$500
US$4,999
GOLD PACKAGE
US$3,899
Save US$500
US$4,399
SILVER PACKAGE
US$3,609
Save US$490
US$4,099
STANDARD PACKAGE
US$2,459
Save US$440
US$2,899
STANDARD PACKAGE
US$1,500
US$1,500
(2-Day Summit + 2-Day Certified TRADE Benchmarking Workshop +
Pre-Summit Workshop)
(2-Day Summit + 22-Day Certified TRADE Benchmarking Workshop)
(2-Day Summit + Pre-Summit Workshop)
(2-Day Summit Only)
(2-Day Certified TRADE Benchmarking Workshop)
REGISTRATION
Event Code: 25074.001
Please complete in BLOCK CAPITALS as information is
used to produce delegate badges.
Please photocopy for multiple bookings.
4 Ways To Register
Call: +971 4 364 2975
Email: [email protected]
Fax: +971 4 363 1938
www.governmentperformanceoman.com
Prices are stated net of any applicable local taxes.
A US$100 processing charge will be assessed to all registrations not accompanied by credit card payment at the time of
registration.
DELEGATE DETAILS
Title
VENUE & ACCOMMODATION
Radisson Blu Hotel Muscat, Oman
Al Khuwair Way no.209 , PO Box939, P.C. 133
Muscat,
939, Oman
Website: www.radissonblu.com/hotel-muscat
Phone: +968 2448 7777
First Name
Surname
Email
Hotel and travel costs are not included in the registration fee. For assistance in your travel and
accommodation requirements, please refer to details below:
Telephone
Fax
Job Title
Department
Room Reservations
Special / corporate rate for room accommodation is available in the hotel. You may contact the hotel
directly as per the details above quoting IQPC Middle East or the name of the conference.
Organisation
Flight Reservations
Contact Bindu Babu at SNTTA Travel & Tours LLC Dubai.
Email [email protected]
Tel + 971 4 282 9000
Fax + 971 4 282 9988
Online www.sntta.com
Please book at the earliest for your convenience.
Nature of business
Address
Postcode
CONFERENCE DOCUMENTATION
Country
If you cannot make the conference, you can still access all presentations delivered throughout the
conference days for just US$450, post event.
Contact us on +971 4 364 2975 for further details.
Approving Manager
Training Manager
IQPC’S STANDARD TERMS AND CONDITIONS
Name of person completing form if different from delegate
Signature
Date
I agree to IQPC’s payment terms. If you have not received an acknowledgement
before the conference, please call us to confirm your booking.
PAYMENT METHOD
By Credit Card:
Please debit my credit card:
Visa
MasterCard
American Express
Card Number
Valid from
/
Expiry Date
/
Issue Number
Cardholder’s Name
Signature
Card Billing Address (if different from co. address)
Postcode
Country
PAYMENT
• Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference
materials. Payment prior to conference is mandatory for attendance.
• Your registration will not be confirmed until payment is received and may be subject to cancellation.
• If a booking is received 10 working days before the conference a credit card number will be required to confirm
your place, likewise if full payment has not been received before the conference date.
• A US$100 processing charge will be applied to all registrations not accompanied by credit card payment at the
time of registration.
• Any respective payment charges to be borne by the payer. Please ensure that IQPC receives the full invoiced
amount.
DISCOUNTS
• All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive
any discount.
• Any other discounts offered by IQPC (including team discounts) require payment at the time of registration.
• Discounts cannot be combined with any other offer.
CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY
• You may substitute delegates at any time by providing reasonable advance notice to IQPC.
• For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a
90% credit to be used at another IQPC conference which must occur within one year from the date of issuance
of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted
cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the
conference.
• In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee
paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within
one year from the date of cancellation.
• In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend
on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit
for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of
postponement.
• Except as specified above, no credits will be issued for cancellations. There are no refunds given under any
circumstances.
• Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond
the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or
topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary.
Any substitutions or alterations will be updated on our web page as soon as possible.
PROGRAMME CHANGES
• Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the
control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As
such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or
alterations will be updated on our web page as soon as possible.
YOUR DETAILS
• Please email our database manager at [email protected] to inform us of any incorrect details which will be
amended accordingly.
For more information or to register
Tel: +971 4 364 2975
|
Email: [email protected]
|
@iqpcmena
|
www.governmentperformanceoman.com