IBCA Lesson 3 Study Guide
True/False
Indicate whether the statement is true or false.
____
1. In the block letter format, one blank line is left between the inside address and the salutation.
____
2. Copying and pasting items such as names and addresses, rather than repeatedly keying them into a document,
can reduce errors.
____
3. Once you paste a sentence, it is erased from the Clipboard.
____
4. When you select text and then hold down the left mouse button and move the text to a new location, you are
using drag-and-drop.
____
5. AutoCorrect performs the same function as the Office Clipboard.
____
6. To check a document’s spelling, open the Research pane.
____
7. Even though tools like the Spelling and Grammar checker are extremely helpful, it is still important to
carefully proofread your documents.
____
8. You can determine whether there is currently anything stored on the Office Clipboard by looking at the status
bar.
____
9. A phrase is a group of words.
____ 10. In the block letter format, the first line of each paragraph is indented.
____ 11. While you can use the horizontal ruler to change the size of a document’s left and right margins, you must use
the Page Setup dialog box to change the size of its top and bottom margins.
____ 12. Word underlines suspected spelling errors in green and underlines suspected grammar errors in blue.
____ 13. If a business letter is short, you may want to center it vertically.
____ 14. Word provides a variety of templates that you can use to create business letters.
____ 15. The Thesaurus is helpful in correcting commonly misspelled words.
____ 16. If you use the Find command, you must also use the Replace command.
____ 17. One way that using the Envelopes and Labels dialog box simplifies creating an envelope is that it can
automatically insert a selected address.
____ 18. If you want to automatically replace every occurrence of the word Matthew with the word Matt, you can click
Replace All in the Find and Replace dialog box.
____ 19. Before you can copy text, you must select it.
____ 20. A letter template can be helpful in establishing the order of the different components of a business letter.
Modified True/False
Indicate whether the statement is true or false. If false, change the identified word or phrase to make the statement true.
____ 21. You can select a word by double-clicking it.
____ 22. The Office Clipboard can only store one item at a time.
____ 23. In a properly formatted business letter, the salutation goes between the return address and the recipient’s
address.
____ 24. You can increase the size of a document’s top margin by positioning the pointer between the blue and white
areas on the vertical ruler, holding the [SHIFT] key, and dragging downward.
____ 25. The Research task pane lets you search both your own computer and the Internet for needed information.
____ 26. To insert an item from the Clipboard into your current document, just position the insertion point where you
want the item inserted and click the Cut button.
____ 27. The margins of a business letter are 1 inch.
____ 28. You can access Word’s Thesaurus by choosing Home>Editing>Thesaurus.
____ 29. In a business letter, the recipient’s address is also referred to as the inside address.
____ 30. Building blocks are document components that are saved so that they can be reused whenever needed.
Multiple Choice
Identify the choice that best completes the statement or answers the question.
____ 31. If you find yourself using the word important repeatedly in a document and want to locate another word with
the same meaning, ____ would probably be helpful.
a. AutoCorrect
c. the Thesaurus
b. Spelling and Grammar checker
d. the Find command
____ 32. Which of the following will cause a red squiggle to appear under the word?
a. Keying affect when you should have keyed effect.
b. Keying maintainnance when you should have keyed maintenance.
c. Keying I when you should have keyed me.
d. Keying further when you should have keyed farther.
____ 33. On an envelope, the address of the person who is to receive a letter is called the ____ address.
a. delivery
c. sender’s
b. inside
d. salutation
____ 34. A(n)____ business letter is a letter written by an individual to a business or other type of organization.
a. casual
c. professional
b. office
d. personal
____ 35. If you want to remove a word from a document, but store it so that it can be inserted in a different location,
click ____.
a.
c.
b.
d.
____ 36. Which of the following is not a tab in the Find and Replace dialog box?
a. Go To
c. Replace
b. Find
d. AutoCorrect
____ 37. Click ____ in the Clipboard task pane to remove all items from the Office Clipboard.
a. Paste All
c. Erase
b. Clear All
d. Cut
____ 38. The part of a business letter that contains complete sentences is the letter’s ____.
a. closing
c. body
b. inside address
d. salutation
____ 39. Which of the following dialog boxes has a button named Add to Dictionary?
a. Page Setup
c. Research
b. Find and Replace
d. Spelling and Grammar
____ 40. To center text vertically on a page, ____.
a. on the Page Layout tab, open the Page Setup dialog box and on the Layout tab, select
Center for Vertical alignment
b. choose Home>Paragraph>Center Vertical
c. on the Home tab, open the Paragraph dialog box and on the Indents and Spacing tab, select
Centered for Alignment
d. on the Home tab, open the Font dialog box and on the Character Spacing tab, select
Centered for spacing
____ 41. Which of the following will open a dialog box that lets you locate a specific word?
a. [CTRL]+[ALT]+[HOME]
c. [CTRL]+[F]
b. [ALT]+[F]
d. [ALT]+[H]
____ 42. Before you can change the size of a margin by dragging the mouse pointer, what shape must the mouse
pointer take on?
a.
c.
b.
d.
____ 43. Which of the following is not an example of a special character?
a. ™
c. G
b. 
d. ®
____ 44. What does this screen tell you about the formatting of the Word document?
a. That there will be no spacing between paragraphs in this document.
b. That there will be one-half inch spacing between paragraphs in this document.
c. That the first line of the paragraph will be indented one-half inch from the rest of the
paragraph.
d. That there is no right indent.
____ 45. Which of the following explains why the Paste button currently might be dimmed?
a. The Clipboard is empty.
b. The Cut command is not currently available for use.
c. The current document has not been saved.
d. The document is currently in Print Layout view.
____ 46. ____ determines where text will appear when it is pasted into a document.
a. A page’s margins
c. The insertion point
b. The tab stops
d. AutoCorrect
____ 47. In the block letter format, ____.
a. there is one blank line between the body of the letter and the closing
b. the paragraphs in the letter’s body are indented one half inch
c. the body of a letter must be vertically centered
d. text is right-justified
____ 48. Which of the following is an example of a salutation that might be used in a business letter?
a. Sincerely,
c. Peter Pratt, Customer Service
b. Dear Mr. Ling:
d. February 15, 2009
____ 49. Which of the following explains how you could increase the size of a document’s right margin?
a. Position the pointer between the blue and white areas on the vertical ruler, hold down
[ALT] and drag the double-headed arrow downward.
b. Position the pointer between the blue and white areas at the right side of the horizontal
ruler, hold down [ALT] and drag the double-headed arrow to the left.
c. Choose Home>Paragraph>Margins and increase the number in the Right Margin box in
the Margins dialog box.
d. Choose Page Layout>Paragraph>Margins and increase the number in the Right Margin
box in the Margins dialog box.
____ 50. If you need to move a word from the beginning of a sentence to the end of the same sentence, which of these
methods would probably be quickest?
a. Cut and Paste
c. Drag-and-drop
b. Copy and Paste
d. AutoCorrect
____ 51. Which of the following best explains the difference between Cut and Copy?
a. When you copy text you are permanently deleting it, whereas when you cut text you are
removing it, but placing it on the Clipboard so that it can be accessed at a later time.
b. When you cut text you are permanently deleting it, whereas when you copy text you are
removing it, but placing it on the Clipboard so that it can be accessed at a later time.
c. When you copy text, it remains in its original location but it is also placed on the
Clipboard, whereas when you cut text, it is removed from its original location and placed
on the Clipboard.
d. When you cut text, it remains in its original location but it is also placed on the Clipboard,
whereas when you copy text, it is removed from its original location and placed on the
Clipboard.
____ 52. You have created a document that uses the term Herbert Hoover Highway over twenty times. You want to
change every occurrence of this term to Hoover Highway. Which of the following would probably be most
useful?
a. Find and Replace dialog box
c. Cut command
b. Research task pane
d. Quick Part tool
____ 53. In a business letter, where would a company’s logo be most likely to appear?
a. In the salutation.
c. In the sender’s address.
b. In the closing.
d. In the letterhead.
____ 54. By looking at this dialog box, you can tell that ____.
a.
b.
c.
d.
if you forget to capitalize the first letter of a line, Word will do it for you
if you key tath, Word will replace it with that
Word’s AutoCorrect and Spelling features have been turned off
Word will automatically display a menu offering alternative spellings for words it cannot
recognize
____ 55. The trademark symbol is contained on the ____ of the Symbols dialog box.
a. Special Characters tab
c. Replace tab
b. Font box
d. Labels tab
____ 56. Clicking which of these buttons will allow you to insert the character è into your document?
a.
c.
b.
d.
____ 57. To open the Spelling and Grammar dialog box, choose ____.
a. Home>Proofing>Spelling & Grammar
b. Home>Editing>Spelling
c. Review>Proofing>Spelling & Grammar
d. Review>Editing>Spelling
____ 58. If you were using the Spelling and Grammar dialog box to spell check a letter, which of these options would
keep Word from flagging Armbruster’s, the name of a business about which you are writing?
a. Ignore Once
c. Change
b. Ignore All
d. Change All
____ 59. To quickly display page 32 of a 48-page document on your screen, use the ____.
a. horizontal scroll bar
c. Find command
____ 60.
____ 61.
____ 62.
____ 63.
____ 64.
b. Go To command
d. Office menu
You can view the templates currently stored on your computer by choosing ____.
a. Page Layout>Page Layout>Templates
b. Page Layout>Page Setup>Installed Templates
c. Office>Open>Templates
d. Office>New and clicking Installed Templates
Building blocks are saved using the ____.
a. Office Clipboard
c. Find and Replace dialog box
b. Quick Part tool
d. Symbol dialog box
One advantage to using building blocks is that ____.
a. their formatting will automatically change according to the current document’s theme
b. any spelling and grammar errors will be automatically corrected
c. the Office menu can be used to insert them into a document
d. you can save up to ten building blocks at a time
In a template, each specific text field is called a ____.
a. building block
c. Clipboard
b. Quick Part
d. content control
What is happening in the following screen?
a. A new template is being created and will be stored in the Installed Templates folder.
b. A new building block is being created that will be based on the Median Letter template.
c. A new letter is being created that will be based on the Median Letter template.
d. A new template is being created that will be based on the Median Letter template.
____ 65. If you want to delete a content control from a template, ____.
a. double-click anywhere in the content control
b. right-click the content control and click Remove Content Control
c. click in the content control and press [Tab]
d. click in the content control and click Cut on the Home tab
____ 66. Cut, Copy, and Format Painter are all in the ____ group.
a. Paragraph
c. Page Setup
b. Editing
d. Clipboard
____ 67. A building block ____.
a. can contain text, but not text formatting
b. can contain images only
c. is a special type of template
d. can contain text, images, and special formats
____ 68. To insert a ____ into your document, choose Insert>Text, open the Quick Parts drop-down menu, and click
the item to be inserted.
a. building block
c. symbol
b. template
d. content control
____ 69. Which of the following is not something you can do in the Envelopes and Labels dialog box?
a. Insert the recipient’s address.
b. Use Find and Replace to change an address.
c. Insert the sender’s address.
d. Print the envelope.
____ 70. To see the contents of the Office Clipboard, choose ____.
a. Insert>Text>Quick Parts
b. Insert>Text>Paste
c. Home>Clipboard>Paste
d. Home>Clipboard>Dialog Box Launcher
____ 71. You can adjust the spacing between the paragraphs in a document by ____.
a. going to the Paragraph group on the Page Layout tab
b. going to the Page Setup group on the Page Layout tab
c. going to the Editing group on the Home tab
d. going to the Styles group on the Home tab
____ 72. If your document contains a suspected grammar error, Word will ____.
a. place it in bold type
b. underline it with a solid blue line
c. underline it with a squiggly green line
d. underline it with a squiggly red line
____ 73. If the Spelling and Grammar checker suspects you have misspelled a word, it will ____.
a. display its dictionary so that you can search for the correct word
b. offer suggestions for the correct spelling
c. open the Research task pane
d. automatically replace the word with the one it thinks is correct
____ 74. In order to use the ____ command, you must first use the Find command.
a. Cut
c. Replace
b. AutoCorrect
d. Go To
____ 75. In a template, each ____ typically contains instructions for how that area of the template should be filled.
a. content control
c. building block
b. Quick Part
d. Research pane
____ 76. Building blocks are saved in the ____.
a. Dictionary
c. Word Clipboard
b. Office Clipboard
d. Quick Part Gallery
____ 77. Which of the following would you use if you needed to determine what state the city of Cedar Rapids is in?
a. Spelling and Grammar dialog box
c. AutoCorrect
b. Research task pane
d. building block
____ 78. Which of the following would be most helpful if you want to quickly write a personal business letter notifying
a charity organization that you are interested in doing volunteer work?
a. template
c. Word Clipboard
b. building block
d. Research task pane
Completion
Complete each statement.
79. A(n) ____________________. letter is typically written on company letterhead.
80. When you place selected text on the Clipboard, but it is not removed from the document in which you are
working, you are ____________________. the text.
81. A(n) ____________________. is a special character that does not appear on the keyboard.
82. The Word Thesaurus can be helpful in locating ____________________.
83. If you are writing a report on the Middle Ages, the ____________________. task pane could help you locate
related information.
84. An easy way to locate a specific person’s name in a document is to use the ____________________. button.
85. A formatted guide that simplifies creating a document such as a letter is called a(n) ____________________.
86. The part of a letter that begins with the word “Dear” is referred to as the ____________________.
87. The Thesaurus button is located on the ____________________. tab.
88. When you ____________________. a block of selected text, it is removed from its current location.
89. The Paste button is in the ____________________. group on the Home tab.
90. In a business letter, the word Sincerely is an example of a(n) ____________________.
Matching
Match each item with the correct description.
a.
b.
c.
d.
____
____
____
____
____
____
____
91.
92.
93.
94.
95.
96.
97.
A
B
C
D
e. E
f. F
g. G
Current date
Body
Letterhead
Sender’s name
Recipient’s name and address
Salutation
Closing
Match each item with the correct tool name.
a.
e.
b.
f.
c.
g.
d.
h.
____ 98. Replace
____ 99. Paste
____
____
____
____
____
____
100.
101.
102.
103.
104.
105.
Thesaurus
Spelling & Grammar
Find
Cut
Envelopes
Copy
Match each item with the correct description.
a.
b.
c.
d.
e.
____
____
____
____
____
106.
107.
108.
109.
110.
You want to find a word that means the same as “illustrate” to use in a report.
You want to reorder the second and third paragraphs in a letter.
You want to search the Internet for information on laptops.
When you accidentally, key hte, Word automatically replaces it with the.
In a letter you are writing, you want to change every occurrence of November 11 with
December 19.
Research task pane
Find and Replace dialog box
Thesaurus
Drag-and-drop
AutoCorrect
IBCA Lesson 3 Study Guide
Answer Section
TRUE/FALSE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
T
T
F
T
F
F
T
F
T
F
F
F
T
T
F
F
T
T
T
T
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
REF:
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p. 68
p. 71
p. 70
p. 72
pp. 80-81
p. 75
p. 75
p. 81
p. 78
p. 68
p. 69
p. 75
p. 69
p. 83
p. 74
p. 78
p. 77
p. 79
p. 71
p. 83
NAT: MCAS Word 2.2
NAT: MCAS Word 2.2
NAT: MCAS Word 2.2
NAT: MCAS Word 2.2
NAT: MCAS Word 1.2
NAT: MCAS Word 1.1
NAT:
NAT:
NAT:
NAT:
NAT:
MCAS Word 5.1
MCAS Word 4.5
MCAS Word 5.1
MCAS Word 2.2
MCAS Word 1.1
MODIFIED TRUE/FALSE
21. ANS: T
PTS: 1
22. ANS: F
The Word Clipboard can only store one item at a time.
REF: p. 70
PTS: 1
23. ANS: F, date
REF: p. 81
PTS: 1
24. ANS: F, [ALT]
REF: p. 84
NAT: MCAS Word 1.1
PTS: 1
25. ANS: T
26. ANS: F, Paste
REF: p. 69
NAT: MCAS Word 1.2
PTS: 1
REF: p. 76
PTS: 1
REF: p.71
27. ANS: T
28. ANS: F, Review>Proofing>Thesaurus
NAT: MCAS Word 2.2
PTS: 1
REF: p. 68
PTS: 1
REF: p. 74
29. ANS: T
30. ANS: T
NAT: MCAS Word 4.1
PTS: 1
PTS: 1
REF: p. 68
REF: p. 85
MULTIPLE CHOICE
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
C
B
A
D
A
D
B
C
D
A
C
D
C
A
A
C
A
B
B
C
C
A
D
B
A
D
C
B
B
D
B
A
D
C
B
D
D
A
B
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
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PTS:
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PTS:
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PTS:
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PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
REF:
REF:
REF:
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p. 74
p. 75
p. 77
p. 67
p. 71
p. 79
p. 82
p. 68
p. 75
p. 69
p. 78
p. 69
p. 73
p. 68
pp. 70-71
p. 70
p. 68
p. 68
p. 69
p. 72
pp. 70-71
p. 79
p. 68
p. 80
p. 73
p. 73
p. 75
p. 75
p. 78
p. 83
p. 85
p. 86
p. 83
p. 83
p. 84
pp. 70-71
p. 85
p. 85
p. 77
NAT: MCAS Word 2.2
NAT: MCAS Word 5.1
NAT: MCAS Word 2.2
NAT: MCAS Word 5.1
NAT: MCAS Word 1.2
NAT: MCAS Word 2.2
NAT:
NAT:
NAT:
NAT:
MCAS Word 1.2
MCAS Word 2.2
MCAS Word 1.2
MCAS Word 5.1
NAT: MCAS Word 1.4
NAT:
NAT:
NAT:
NAT:
NAT:
NAT:
MCAS Word 5.1
MCAS Word 1.1
MCAS Word 4.1
MCAS Word 4.1
MCAS Word 1.1
MCAS Word 1.1
NAT: MCAS Word 2.2
NAT: MCAS Word 4.1
NAT: MCAS Word 4.5
70.
71.
72.
73.
74.
75.
76.
77.
78.
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
D
A
C
B
C
A
D
B
A
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
1
1
1
1
1
1
1
1
1
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
REF:
p. 81
p. 68
p. 75
p. 75
p. 79
p. 83-84
p. 85
p. 76
p. 83
NAT: MCAS Word 2.2
NAT: MCAS Word 5.1
NAT: MCAS Word 1.1
NAT: MCAS Word 4.1
NAT: MCAS Word 1.1
COMPLETION
79. ANS: business
PTS: 1
80. ANS: copying
REF: p. 68
PTS: 1
81. ANS: symbol
REF: p. 70
PTS: 1
82. ANS: synonyms
REF: p. 73
PTS: 1
83. ANS: Research
REF: p. 74
PTS: 1
84. ANS: Find
REF: p. 76
PTS: 1
85. ANS: template
REF: p. 78
NAT: MCAS Word 5.1
PTS: 1
86. ANS: salutation
REF: p. 83
NAT: MCAS Word 1.1
PTS: 1
87. ANS: Reviewing
REF: p. 68
PTS: 1
88. ANS: cut
REF: p. 74
PTS: 1
89. ANS: Clipboard
REF: p. 70
NAT: MCAS Word 2.2
PTS: 1
90. ANS: closing
REF: p. 70
NAT: MCAS Word 2.2
PTS: 1
REF: p. 68
NAT: MCAS Word 2.2
MATCHING
91.
92.
93.
94.
95.
96.
97.
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
B
E
A
G
C
D
F
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
1
1
1
1
1
1
1
REF: p. 68
98.
99.
100.
101.
102.
103.
104.
105.
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
ANS:
B
D
H
E
G
A
C
F
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
PTS:
1
1
1
1
1
1
1
1
REF: pp. 69-71, 74, 75, 77-79
106.
107.
108.
109.
110.
ANS:
ANS:
ANS:
ANS:
ANS:
C
E
A
B
D
PTS:
PTS:
PTS:
PTS:
PTS:
1
1
1
1
1
REF: pp. 72, 74, 76, 79, 80