Dear Applicant
Peripatetic Case Worker – Gwent Crisis Intervention Services
Gofal is a mental health and wellbeing charity providing a range of services to support
people who are experiencing or who have experienced mental ill health – something that
will affect 1 in 4 of us in our lifetime. We also lobby and campaign to improve mental health
policy, practice and legislation and to increase public understanding and awareness of
mental health and wellbeing.
Thank you for your interest in working for Gofal and please find enclosed the following:
1)
Information on Gofal and the post you have applied for
2)
Role Expectations, Person Specification and Competency Framework
3)
Application Form
4)
Equal Opportunities Monitoring Form
The closing date for receipt of your application is 9am, Wednesday 15th February 2017.
Please do ensure you return your application by this date and time to
[email protected] Gofal cannot be responsible for any applications received late
and any applications that arrive after the deadline will not be considered.
We will contact you as soon as possible after shortlisting to inform you of the outcome.
Interview date to be confirmed.
Applications will be considered against the person specification and shortlisted candidates
invited to interview. We therefore recommend that you read our Guidance notes (available
on our website) before you complete your application.
Once again, thank you for your interest in Gofal and we look forward to receiving your
application.
Yours sincerely
Anna Johnson
HR Administrator
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
Gofal
2nd Floor, Derwen House,
2 Court Road,
Bridgend, CF31 1BN
T: 01656 647722
E:[email protected]
www.gofal.org.uk
Gofal
Case Worker
Location:
Gwent wide with an office base at Oakdale, Blackwood with a
requirement for travel through Gofal areas of operation
Salary:
£18,685 per annum.
Contract:
Fixed term for 12 months
Hours:
37 hours per week.
Holidays:
26 days annual leave plus bank holidays.
Holidays increase by 1 day for each year of service up to a maximum
of 30 days.
Pension:
Pension in the form of a money purchase pension scheme:
- 5.5% paid if employee contributes 1%
- 6.5% paid if employee contributes 2% or more
Subject to change in line with auto enrolment requirements
Other Benefits:
Income Protection
Life Assurance
Employee Assistance Programme
Opportunities for flexible working
Training and personal development opportunities
The Service
The current vacancy is within our Gwent team working as part of the Crisis Intervention
Service providing support to people experiencing housing crisis, risk of homelessness and
associated mental health problems within the Torfaen area. Support provided will aid
people to self-manage their mental health and wellbeing to live independently.
The post holder will work with statutory services, including local authority homelessness
departments and acute mental health wards. You will be able to provide advice and
guidance relating to homelessness, and have an understanding of the local authority’s
duty and housing related legal proceedings.
For this reason, you will need a knowledge of the Mental Health Act and Housing and
Homelessness legislation, and will have had experience of working with people who are
homeless, threatened with homelessness or having difficulties in managing a tenancy.
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
Gofal
Role Expectations
Post:
Case Worker
Reporting to:
Senior Case Worker or Project Co-ordinator
Location:
Blackwood
Job Purpose:

To support service users in moving towards independent living in a recovery
orientated way, in line with the services operational plan in your area.

To support and mentor Support Workers in delivering the aims of the service.
Role Expectations:









Provide social, emotional and practical support for services users with mental health
and associated problems
Lead on and draw up support plans and action plans, and mentor Support Workers
in their delivery.
Manage your own caseload to make sure that an effective service is delivered to
service users.
Ensure service users are actively involved in shaping the support they receive and
the wider activities of the organisation.
Lead on, draw up and review risk assessments and management plans, involving
Support Workers, service users and external professionals.
Actively assist service users’ ability to access other services, to promote their
independence.
Actively seek opportunities to collaborate with other agencies in the delivery of a
holistic support.
Ensure all service user information is recorded accurately and where relevant
shared with colleagues inside and external to Gofal.
To support Support Workers in their use of organisational IT systems, including
case files, internal communications and external reporting.
Competencies
Carry out all duties in a way that reflects Gofal’s aspirations:







Work with integrity and dignity
Inspire and support people to exceed their expectations
Develop a culture that is embracing and respectful of difference
Communicate honestly and openly
Be an organisation that is ambitious, creative and determined
Create environments that are collaborative, supportive and empowering
Be respected for our knowledge and expertise
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
Person Specification
Experience
What is needed in the role
Experience of working in health and social care, providing
support to individuals experiencing mental health and
associated problems
Experience of working with people to enhance and promote
independent living skills
Knowledge and understanding
What is needed in the role
How health and social care services can contribute to
people’s lives
How people may become discriminated against because of
their difference
The welfare benefits system and how to apply for the
various benefits
How mental health problems can affect an individual’s life
The range of mental health services available
How to involve service users in the development of the
service
Qualifications and skills
What is needed in the role
A qualification relevant to the work (eg QCF level 3)
Full current driving licence and access to your own transport
Ability to communicate in Welsh
IT skills, including basic word processing, and inputting
information
Competencies (these will be assessed at interview)
What is needed in the role
Role model behaviours of integrity and dignity to other team
members
Support the team to deliver at its best
Role model behaviours underpinned by respect of
difference
Adapt communication to the audience
Identify the best outcomes, solve problems and overcome
barriers to achievement
Identify new opportunities to seek and share experience
with others
Proactively identify own development needs and take action
to meet them
Essential or
desirable?
Essential
Essential
Essential or
desirable?
Essential
Essential
Essential
Essential
Essential
Essential
Essential or
desirable?
Desirable
Essential
Desirable
Essential
Essential or
desirable?
Essential
Essential
Essential
Essential
Essential
Essential
Essential
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
Applicants for the post of Case Worker will be required to demonstrate evidence of
competency at levels 1 and 2; please refer to the Competency Framework below.
Competency Framework
Gofal’s competency framework sets out expectations for staff performance based around the
organisation’s aspirations. For this role you will be expected to demonstrate evidence of
competency at levels 1 and 2. You will be asked competency based questions at your interview,
please do not attempt to address all the competencies listed overleaf in your application.
Gofal aspires to work with integrity and dignity
Level one:

Demonstrate
integrity and
dignity in all
interactions
with others





Level two:

Role model
behaviours of
integrity and
dignity to other
team members


Maintain appropriate personal boundaries in all interactions with service
users, colleagues and external contacts
Express opinions genuinely and honestly, while being mindful of the impact
on others
Take responsibility for reflecting on own behaviours
Maintain confidentiality and be trustworthy in relationships with service
users and colleagues
Bring to the attention of line managers, any situations where standards of
integrity or dignity are believed to have been breached.
Make every effort to deliver on commitments made.
Give feedback to colleagues where behaviours are noticed which do not
demonstrate integrity or dignity
Help others to understand their responsibilities to act with integrity and
dignity
Actively seek feedback to understand own personal impact on others, and
use personal insights.
Gofal aspires to inspire and support people to exceed their expectation
Level one:

Support
colleagues to
deliver at their
best






Role model positive and constructive behaviours to service users and
colleagues
Share knowledge, skills and learning to help others to be at their best.
Work in a way that supports and promotes the wellbeing of others.
Participate openly and constructively in team meetings
Work co-operatively with others, supporting colleagues to deliver their best
to service users
Actively engage in own supervision and appraisal, preparing and
participating fully
Maintain high quality standards in file and record keeping
Notice and acknowledge great contribution from others


Demonstrate flexibility and adaptability to change
Support colleagues in managing the emotional impact of their work

Level two:
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
Support the
team to deliver
at its best




Actively seek out information to share, which will help the team in its work
Take a role in mentoring team members who need help or support
Actively suggest ideas for improvement for the team
Bring the great contribution of colleagues to the attention of others
Gofal aspires to develop a culture that is embracing and respectful of difference
Level one:
Demonstrate
respect of
difference in all
interaction with
others






Level two:

Role model
behaviours
underpinned
by respect of
difference



Have a reputation for being a great listener
Demonstrate a commitment to the value of equality and respect for
diversity
Show an awareness of the different needs of people from different
backgrounds, cultures and life experiences
Seek to understand the perspective of service users through genuine
interest and questioning
Demonstrate an open mind with people who may have a different
viewpoint.
Use language which is positive and non-judgmental towards others
Give support to others where they may be finding it difficult to deal with
issues of equality or difference
Share experiences and knowledge which can help others embrace
difference in their work and lives, and take every opportunity to learn more
about equality issues
Challenge behaviour which does not demonstrate a respect of difference
Work to resolve conflict where it is observed
Gofal aspires to communicate honestly and openly
Level one:

Communicate
in a clear and
concise way





Level two:

Adapt
communication
to the
audience


See communication as a two way process, actively seeking out
communication, as well as actively listening to the message delivered.
Use a communication style which is appropriate to the listener
Use words appropriately, communicating in language which matches the
organisation’s values.
Using observation, be able to judge the listener’s response and adapt
communication accordingly.
Use written and IT based communication to explain key points clearly and
effectively, and in appropriate detail.
Role model honesty and openness in communication with others, using
genuine care in the delivery of messages and challenging colleagues to do
the same.
Think in advance about the most effective way to deliver the message, and
adapt communication accordingly.
Simplify complex messages where necessary, so that others can
understand key points.
Use a variety of communication methods with confidence, and understand
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017


where each is most effective.
Represent the organisation externally, and be able to speak confidently
about its work.
Deliver difficult messages with honesty and compassion.
Gofal aspires to be an organisation that is ambitious, creative and determined
Level one:
Work with a
flexible and
adaptable
approach to
achieve agreed
outcomes.
Level two:
Identify the
best outcomes,
solve problems
and overcome
barriers to
achievement.















Bring energy, passion and excitement into all your work
Demonstrate dedication and commitment to the team objectives
Have a commitment to ‘never giving up on a person’, even when they are
challenging to you
Use available time to achieve the best possible outcomes, and be flexible
where priorities change
Stay enthusiastic and remain positive through setbacks
Work with colleagues and service users to come up with creative solutions
Face change with a positive and constructive approach
Ask for help and support where it is needed to ensure own wellbeing
Use mistakes as a way to learn for the future
Actively try out different approaches to tackling problems
Generously share ideas for service improvement and better ways of
working
Build an outcome focus into all aspects of work
Support service users and colleagues in positive risk taking, allowing them
to overcome barriers and achieve the best outcomes
Help colleagues to deal with changes they may be facing in a way which is
right for them
Demonstrate resilience when facing challenges, seeking and using the
support which you need
Gofal aspires to create environments that are collaborative, supportive and
empowering
Level one:

Work
effectively in
partnership
with others




Level two:

Build strong and constructive relationships with colleagues and service
users
Build and maintain trust with service users and other individuals outside
the organisation
Seek out contacts in other teams within the organisation, to share
learning, support and experience
Be seen as a strong representative of the organisation with external
contacts, and actively build networks which can help in delivery of service
Work positively through difference of opinion to get to the best outcome
Identify contacts inside and outside of the organisation who can support
partnership working and collaboration
Identify new
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
opportunities to
seek and share
experience with
others



Share contacts across the organisation, where it may help other teams to
develop their service
Encourage other team members to make their own contacts inside and
outside of the organisation
Take an active part in organising events which encourage others to come
together to support and share experience
Gofal aspires to be respected for our knowledge and expertise
Level one:

Regularly
discuss own
development
needs with line
manager, and
attend training
events
identified.

Level two:

Proactively
identify own
development
needs and take
action to meet
them.






Take responsibility for seeking out knowledge and finding out information
to help own learning.
Take an active part in own development, working with your Line Manager
to identify your development needs.
Attend all training programmes identified, participate fully and discuss the
learning with your Line Manager afterwards.
Reflect on new learning, and how to use it for the best outcome of service
users.
Identify any areas in your own performance where you need further
development, and understand how best to get the training or experience
you need.
Actively seek out others who may have the knowledge or skills you
require, and ask for support for your learning.
Clearly understand the link between your learning and delivery of the best
outcome for service users.
Take on development which is stretching and challenging, where it will
have the best results on your own performance.
Show a passion and commitment for keeping updated with new
information which impacts on your own performance and delivery of
standards.
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
APPLICATION FORM
Application for the post of: Peripatetic Case Worker – Gwent Crisis Intervention
This page will be removed from the application form before shortlisting, to enable us to shortlist
candidates anonymously. Therefore please avoid using your name, elsewhere on the application.
PERSONAL INFORMATION
Surname
First Names
Address
(including postcode)
Contact Telephone
Number
E-mail address
REFERENCES
At least one of your references should be a present or most recent employer, tutor, volunteer work
supervisor etc. If your most recent employer is not in a similar field but you have worked with a
vulnerable client group within the last 5 years then we will also require a reference from this
organisation.
References will be requested after interview and Gofal reserves the right to contact any previous
employer.
Name________________________________
Name________________________________
Address: ______________________________
Address: ______________________________
______________________________________
______________________________________
__________________Postcode____________
__________________Postcode____________
Telephone no: __________________________
Telephone no: __________________________
E-mail: ________________________________
E-mail: ________________________________
Relationship to yourself: __________________
Relationship to yourself: __________________
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
WELLBEING
Gofal is committed to equality of opportunity and welcomes applications from all. When shortlisting
applicants, the information used is that which relates to the person specification. Gofal upholds the
commitments of the Disability Symbol. Where applicants meet all essential criteria then if a
disability is declared an interview will be guaranteed and that applicant will not be further assessed
against desirable criteria.
The Equality Act, 2010 defines a disability as:
“A physical or mental impairment which has a substantial and long-term adverse effect on a
person’s ability to carry out normal day to day activities.”
With reference to the above statement do you consider yourself to have any disabilities:
YES / NO (please delete as appropriate)
If YES, please highlight any additional support or special arrangements you would require if you
are shortlisted and invited to interview.
Are you subject to any restrictions which would prevent you from taking employment in the United
Kingdom? (Documentary Evidence will be required) YES/NO (please delete as appropriate)
If YES please provide details:
CRIMINAL CONVICTIONS
Gofal aims to promote equality of opportunity for all with the right mix of talent, skills and potential
and as such welcomes applications for employment from a diverse range of candidates, including
those with criminal records.
Due to the nature of our work with vulnerable adults, some posts at Gofal are exempt from the
provisions of the Rehabilitation of Offenders Act and as such will request information on all
convictions including those that would be deemed to be ‘spent’ under this act. Checks are made
with the Disclosure and Barring Service and any offer of employment is made subject to receipt of
a satisfactory Disclosure.
A criminal record or conviction is not necessarily a bar to employment with Gofal and each case
will be decided on the individual circumstances.
The above is the policy statement of Gofal, if you wish to see our full procedure then please do
contact the office in confidence and a copy will be sent to you.
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
ADDITIONAL INFORMATION
How much notice are you required to give? _____________________________
How did you hear of this post? Please specify ______________________________
Are you to your knowledge, known to any Trustee or employee of Gofal? YES / NO* (please
delete as appropriate)
Details: _______________________________________________________
I confirm that to the best of my knowledge the information given in this application is true and
correct. I understand that if any false information is given it may result in the withdrawal of an offer
or termination of employment should I be appointed.
Signed __________________________________ Date: ________________
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
EDUCATION
(Including secondary, further and vocational education)
Dates
Establishment
Qualifications and Grades
OTHER TRAINING ATTENDED
Dates
Course Details – Title and length of course
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
EMPLOYMENT
Please provide details of your work history, both paid and unpaid, in chronological order. Please
ensure that you do not leave gaps unaccounted for. Gofal reserves the right to contact any of your
previous employers
DATES
PAID
OR
UNPAID
EMPLOYER
POSITION AND DUTIES
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
REASON FOR LEAVING
SUPPORTING STATEMENT
Please use this section to provide your supporting statement which should address the criteria
outlined in the person specification. The information provided in this section helps us to determine
who to invite for interview. Before completing it you may find it useful to read our Guidance
Document for Applicants available on the recruitment section of our website www.gofal.org.uk.
Please attach additional sheets if required.
Please note that we do not accept CV’s in place of this section.
Supporting Statement of Applicant
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
DRIVING
Do you hold a current driving licence?
YES/NO
Do you have your own transport, which you would agree to maintain and insure for work purposes?
YES/NO
WELSH LANGUAGE
Do you speak: Welsh as a 1st language  2nd language  do not speak Welsh 
Please return the completed application form by post or e-mail by the stated closing date.
Please Note: If sending via post please ensure you use the correct postage. Gofal will not accept
late applications due to insufficient postage.
By post:
HR Department, Gofal, 2nd Floor, Derwen House, 2 Court Road, Bridgend, CF31 1BN
Or by e-mail to:
[email protected]
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
EQUAL OPPORTUNITIES
MONITORING FORM
Gofal is striving to ensure equality in its employment policies and as part of this; we are monitoring
our recruitment practices. This will help us to identify areas of under-representation in our work
force and to assess areas where action is required.
Your co-operation in completing this form would be greatly appreciated. We should stress that any
information you give will be strictly confidential to the personnel section.
If you do not wish to answer any question (s) this will not affect your application in any way.
Post Applied For…………………………………………
Date……………………….
Where did you see this post advertised…………………………………………..………………
Thank you for your time and co-operation in completing this form.
1.
SEX
Are you :

Male
Female

Prefer not to say
1a.
GENDER IDENTITY
Is your gender identity the same as the gender you were assigned at birth?


Yes
No

Prefer not to say
Do you live and work full time in a gender opposite to that assigned at birth?


Yes
No

Prefer not to say
2.
AGE
My age is:-……………………….

Prefer not to say
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
3.
RELATIONSHIP STATUS
Are you:-







Single
Married
Divorced
Widowed
Co-habiting
Civil Union
Domestic partnership

Prefer not to say
4.
DISABILITIES
The Equality Act, 2010, defines a disability as:
“A physical or mental impairment which has a substantial and long-term adverse effect on a
person’s ability to carry out normal day-to-day activities”
Do you consider yourself to have disabilities?


Yes
No

Prefer not to say
Please specify:








Physical impairment
Sight loss or partially sighted
Hard of hearing
Deaf (non BSL user)
Deaf BSL user
Learning difficulties
Mental and emotional distress
A health condition e.g. HIV, multiple sclerosis, cancer

Prefer not to say
5.
MENTAL HEALTH
Do you have your own lived experience of mental ill health?


Yes
No

Prefer not to say
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
Do you have experience of providing care/support to a friend or family member experiencing
mental ill health?

Yes

No

6.
Prefer not to say
SEXUAL ORIENTATION
I would describe myself as:-




Bisexual
Gay
Heterosexual
Lesbian

Prefer not to say
7.
ETHNIC ORIGIN
I would describe my ethnic origin as:WHITE






British
English
Scottish
Welsh
Irish
Traveller
Any other white background, please write…………………………………………………..….
MIXED



White and Black Caribbean
White and Black African
White and Asian
Any other mixed background, please write in…………………………………………………..
ASIAN, ASIAN BRITISH



Indian
Pakistani
Bangladeshi
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017

Chinese
Any other Asian background please write in……………………………………………...……
BLACK, BLACK BRITISH


Caribbean
African
Any other black background please write in………………………………..…………………..

8.
Prefer not to say
RELIGION OR BELIEF
I would describe my religion or belief as:
Buddhist

Christian

Hindu

Jewish

Muslim

Sikh

Any other religion or belief (please specify)…………………………………………

No religion

9.
Prefer not to say
LANGUAGE

Welsh
 as a 1st language  as a 2nd language

English
 as a 1st language  as a 2nd language
Any other please specify (include
BSL)………………………………………………………………………
 as a 1st language  as a 2nd language

Prefer not to say
Please return with your application:
By post:
HR Department, Gofal, 2nd Floor, Derwen House, 2 Court Road, Bridgend, CF31 1BN
Or by e-mail to:
[email protected]
This form will be immediately separated from your application form and it will not be seen by the
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017
recruitment panel.
PCWGCI Peripatetic Case Worker Gwent Crisis Intervention Service February 2017