Let’s Get Sociable! Community Interest Company
23 Farwell Road, Poole, Dorset, BH12 4PN
Tel: 07773355961
Registered in England and Wales: 08593794
TERMS AND CONDITIONS
When using the services of Let’s Get Sociable you agree to abide by the
following terms and conditions. These are put in place to enable Let’s Get
Sociable to run its services as smoothly as possible and to assist the
comfort of all who use its services.
1.Confidentiality
All personal information that you provide to Let’s Get Sociable will
be treated in confidence and will be held securely. Staff at Let’s Get
Sociable will never share information about you without your
consent. If Let’s Get Sociable has reason to believe you are in danger
of harm, or of harming others then we would have to follow the
appropriate safeguarding guidelines as set out by the Safeguarding
Authority.
2. Use of Outside Providers
Let’s Get Sociable will often source outside providers to provide
activities. These providers will be reputable companies who use
specially trained staff to ensure you receive the best possible
service. These companies will hold their own public liability
insurance and risk assessments. By agreeing to our terms and
conditions you also agree to abide by the terms and conditions of
any outside providers used on the activities / outings - these are
available on request.
3. Attendance
Customers are asked to telephone Emily before 10am (on an
evening activity) and by 8.30am on a daytime activity to inform us if
you will not be attending due to illness etc.
4. Refunds
We require a minimum of 7days notice should you wish to cancel
your booking. Your request can be made in person, in writing or by
email: [email protected].
All deposits once paid are non-refundable. Should you provide less
than 7days notice to cancel your booking we reserve the right to
invoice you for the full amount of the intended booking price.
Should you repeatedly cancel bookings we reserve the right to
refuse further bookings to ensure a smooth running of service to all
of our customers and to ensure that our service is available to those
who require it. Providing you give more than 7 days notice to cancel
your booking – you will lose your deposit only. In exceptional
circumstances we may allow a deposit to be transferred to a
different outing – but this is at the service manager’s discretion.’
*For any daytrips / activities that are outside of Bournemouth /
Poole area as well as any theatre trips / shows either in our out of
the local area – the full balance must be paid 14 days prior to the
event. We require 14 days notice to cancel your booking for these
particular outings and outings affected by this t&c will have a note
on the dairy of events to make you fully aware. If less than 14 days
notice is given you will lose the full amount of monies paid.
5. Attendance
It is important that you do your best to arrive on time to ensure
everyone gets the best from the service and to ensure where
appropriate – we don’t miss any public transport arrangements! If
you are going to be more than 15 minutes late we may not be able to
wait for you and you may have to meet us at the destination for that
outing –we can assist you with booking alternative transport where
needed but this will be at your own cost. Please telephone the duty
number if you believe you will be more than 15 minutes late.
6. Support
Let’s Get Sociable provides qualified and experienced staff &
volunteers to support clients during their outings. Staff and
volunteers have their own enhanced DBS checks that have been
checked by Emily Kelly
SUPERVISION Should any client choose to arrive at the agreed
meeting point earlier than the arranged time, or leave the group
after the session times they will not be supervised and do so at their
own risk.
6.Health & Safety
Let’s Get Sociable takes health & safety very seriously. Should it
deem necessary; you may be asked to have a risk assessment
completed prior to participating in certain activities. You would
need your carer / support staff to assist you with this. We reserve
the right to refuse a booking if the risk assessment deems the
activity too high a risk to yourself or others and there are no
adaptations available to reduce that risk to a safe level.
7. Medication / Health problems
It is your responsibility to inform us of any medication that you are
taking or of any changes to your health that may affect your ability
to participate safely & fully in any activity / outing. Where possible;
Let’s Get Sociable will adapt activities – if this is not possible to do
this then Let’s Get Sociable reserves the right to refuse your place in
that activity but will do it’s best to find an alternative – this may be
on another date. We cannot be held responsible if we are not fully
aware of any issues that may occur due to a health related problem
or incident of this nature.
If there are certain risks associated with your health and the activity
you have requested could potentially pose a high risk to your health
then it may be necessary for us to request medical consent from
your GP prior to accepting your place on an activity. We reserve the
right to refuse your place until this consent is received. All
information is held in strictest confidence.
8.
Equipment / Appropriate Clothing
Please ensure that you arrive with the necessary equipment (if
required) and appropriate clothing for the activity / outing. We will
provide you with information on this when and where applicable.
This advice is often provided for safety reasons and we cannot be
held responsible for any injuries caused by failure to follow the
appropriate advice.
9.
Behavior
Let’s Get Sociable has experienced staff & volunteers who have
worked with challenging behaviour and will support where
necessary. However; Let’s Get Sociable reserves the right to refuse a
placement on an activity should behaviour be displayed that poses a
risk of harm to yourself or others. Any form of abuse will not be
tolerated and you may be asked to withdraw from our services
should this occur. We will provide warnings where appropriate and
offer support with any difficulties you may be having, but if any
incident is deemed serious enough you may be asked to withdraw
from our services with immediate effect.
10.
Changes to programme Let’s Get Sociable aims to provide consistent programmes with a
range of activities / outings on offer. Let’s Get Sociable reserves the
right to cancel / amend advertised activities in the event of an
outside provider being unable to provide their services at short
notice. Should this happen; Let’s Get Sociable will do it’s best to
provide an alternative activity on the same allocated date /
time.
Let’s Get Sociable requires group activities / outings to have a
minimum of 4 bookings to be able to go ahead. Should the minimum
number not be fulfilled then Let’s Get Sociable reserves the right to
cancel the event. Where this is the case; we will aim to provide an
alternative on another date – if this is not suitable then we will
provide a full refund of any monies paid.
11.
Payment All bookings require a deposit to be paid in order to secure your
place. These are non-refundable. The remaining balance must be
paid no later than 7 days prior to the event taking place. If you are
booking less than 7 days before the activity then full payment is
required immediately.
14. Spending money / additional costs
Let’s Get Sociable will clearly state what is included in the cost of each
activity / outing. You may wish to bring additional spends for gift shops,
snacks and / or drinks. This is done so at your own risk.
15. Availability
Some activities may have limited places - where this is the case Let’s
Get Sociable may arrange an additional date should there be a
minimum demand of 4 people for a group activity. It may sometimes
be possible to call upon additional support workers to assist with a
larger group – but again this would need to be for a minimum of an
additional 4 people and is subject to availability of the support
workers that volunteer with Let’s Get Sociable. We limit our groups
to a maximum of 10 people per outing – however this may be less
on occasions depending on the activity.
16. One to one support
We understand that group based activities may not be for everyone.
For this reason; Let’s Get Sociable can sometimes offer one-to-one
support on activities / outings. Please contact us to discuss this
should you require this service.
All the individuals within a group
will be offered appropriate support throughout their time on any of
our outings / activities. Should and individual require a lot of one to
one support within a group setting this can sometimes be arranged
but it may involve an additional cost. Unless it is agreed from the
outset that an individual requires intense one to one support we are
happy for individuals to come out on some outings where their level
of support needed can be assessed further before a decision is made
on this.
17. Insurance:
Let’s Get Sociable holds full public liability insurance. We may require you
to bring your own personal support staff (at your own cost) should any of
your support requirements be at a level that would not be covered by our
insurance policy. You will be advised of this should this be the
case.
Should you require the use of a mobility scooter you would need to
have your own public liability insurance for this as our insurance policy
would not cover its use – you are required to hold your own policy.