3-1-1
Ottawa On Call
Ottawa sur appel
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3-1-1
Overview / Apperçu
Located on the 2nd floor of City Hall
40 bilingual agents
2 supervisors
1 program manager
1 support staff
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621,133 calls answered in 2008
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3-1-1
Overview / Apperçu
Hours of operation:
 Monday to Saturday, from 7 a.m. to
7 p.m.
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After-Hours: Call for urgent issues
requiring the City’s immediate
attention. (ex: water issues, traffic
lights not functioning, bylaw,
parking, safety issues…)
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3-1-1
Who to Call? / Qui appeler?
City Services : 3-1-1
Life threatening emergency or crime
in progress : 9-1-1
Other Police emergencies :
613-230-6211
Fire Services : 613-232-1551
Community agencies : 2-1-1
National Capital Commission :
613-239-5000
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Overview / Apperçu
Services Offered / Services offerts
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Animal Control
Enregistrement de la naissance
Building Code
Règlements Municipaux
Special Events
Service d’emploi et aide financière
Fire Services
Financement
Graffiti
Santé
Housing
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Overview / Apperçu
Services Offered / Services offerts
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Bibliothèques
Licenses and Permits
Stationnement
Parks & Recreation
Taxes foncières
Recycling & Garbage
Services aux aînés
Sewers & Wastewater
Rues, troittoirs et sentiers
Traffic Operations
Arbres, pelouses et jardins
Water
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3-1-1
When to Call? / Quand appeler?
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Graffiti
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To report graffiti on public and/or
private property (if on a utility box,
take note of the box’s shape and
colour)
To get more information on receiving
a free Community Graffiti Removal
kit
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3-1-1
When to Call? / Quand appeler?
Parks / Parcs
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To report debris/litter
To report a hazard (broken play
structure, broken glass)
To report lights that are off (or on all
day)
To report needles or crack pipes
To report after-hours activities
(between 11 p.m. and 5 a.m.)
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3-1-1
When to Call? / Quand appeler?
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Bylaw Services / Règlements municipaux
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To report graffiti on private property
To make a noise complaint
To lodge a complaint about a messy,
unkempt property
To report a problem with building interior
inside a rental unit
To report not enough heat inside a rental
unit
To report needles or crack pipes on private
property
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3-1-1
When to Call? / Quand appeler?
Animal Care & Control / Contrôle et
soin des animaux
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To report stoop & scoop violations
To report a dog at large, or a dog bite
To report a dog barking.
To report a cat disturbance
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3-1-1
When to Call? / Quand appeler?
Parking Control / Stationnement
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To report a vehicle parked in excess
of 3 hours between 7 a.m. and 7 p.m.
To report a vehicle parked in your
parking space
To report a vehicle parked in an
accessible parking spot
To report a vehicle parked in a No
Parking zone (or fire route)
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3-1-1
When to Call? / Quand appeler?
Recycling & Garbage / Recyclage et
déchets
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To report neighbours putting
garbage out too early (before 6 p.m.
the night before collection)
To report a missed collection, or
items left behind
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3-1-1
When to Call? / Quand appeler?
Roads & Sidewalks / Rues et
troittoirs
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To report debris/litter
To report a pothole
To report a catch basin/manhole
cover missing
To report a spill on the road
(gasoline, oil)
To report a needle or crack pipe
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3-1-1
When to Call? / Quand appeler?
Traffic Operations / Circulation
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To report a burnt street light
To report a defective street light
To report a problem with signals at
an intersection
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3-1-1
When to Call? / Quand appeler?
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If in doubt about who to call, call us!
Vous ne savez pas qui appeler?
Appelez-nous!
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Information Required /
Informations requises
Bylaw Complaints:
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Specific complaint address
Your name, phone number and
address
Other calls:
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Specific location (address if possible)
Giving your personal information is
optional, but recommended
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Information Required /
Informations requises
All personal information is protected
by the Municipal Freedom of
Information and Protection of
Privacy Act (MFIPPA / LAIMPVP).
Your personal information will not
be revealed to anyone outside of the
City.
Your information is only available to
employees on a need-to-know basis.
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What to Expect? /
À quoi s’attendre?
You will be greeted by a 3-1-1
Contact Centre Agent in the official
language of your choice.
The agent will ask probing questions
in order to properly handle your call.
At the end of the call, the agent will
offer you a service request number to
allow you to easily follow-up with the
City.
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