Learning Outcome Assessment 1
Section: 202
Writing Book (PRINCIPLE OF MANAGEMENT)
Dr .Khawla Kittaneh
15-5-2012
By:
Omniah Al-Mattar 200800072
[Company Address]
Samar Al-Zayer
201000247
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Rationale
We always hear about the term management and relate it to the business world but
we have never tried to define the term management. There are questions that come to
our mind about management such as what is management? Is it art or science? And
how can it benefit us in our lives? Management can be defined as the art of getting
things done through the efforts of other people; it also can be defined as using the
organization resources to achieve its goals. Management is both art and science and
hopefully with our help the student will be able to identify and develop the essential
skills required to be a better manger (Bauer, Carpenter, and Erdogan, 2009). This text
will be introducing the principles of management by approaching strategy,
entrepreneurship and active leadership.
After understanding the term of management and what it includes it will be easier
to understand the principles of management which this book is about. Principles of
management are referred to as the means that the manger uses to manage to get things
done in the organization. Principles of management are defined as “ the activities that
“plan, organize, and control the operations of the basic elements of people, materials,
machines, methods, money and markets, providing direction and coordination, and
giving leadership to human efforts, so as to achieve the sought objectives of the
enterprise.” (Bauer, Carpenter, and Erdogan, 2009).
The students will learn that to achieve the organization goals it must use very
important concepts in management that many researchers agree upon these concepts
or functions that Henri Fayol described when he was a CEO these functions are
planning, organizing, leading and controlling. Each of these functions the student has
learned or heard about in different courses, but in this course will emphasize the
importance of these functions in management. It will also show how the organization
plays in delegating these functions to it mangers and how mangers for all levels from
the organization must perfume them (Weber, 2000). According to Dubrin that
learning the basic concepts of management makes it easier to connect between the
theory concept of management and the actual practice of management by letting the
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mangers and the organization how to apply the principles of management (Dubrin,
2003).
This material was created to an audience that composes of students who have no
background or a limited knowledge of management and who are learning the basic
concepts of management to apply their knowledge of management in their future
careers, based on those needs, the goals that this project seeks to accomplish are:
1) To raise the students awareness about management and its various functions.
2) To help the students learn about the ethics of management.
3) Let the students learn how to apply the skills of management in their lives.
And in order of these goals to be achieved, these following objectives should be met:
1) Introduce the basic concepts of management.
2) Learn the basic four functions of management (planning, organizing, leading
and controlling).
3) To apply the practical part of management in organizations.
The way this project was designed is to introduce the students to the basics of
concepts of management in a easy and simple way everyone will understand. It also
attempts to combine the theory parts of management with its practical parts by the
exercises. And by providing the students with rich, interesting, and clear concepts of
management, this project can be used as a sufficient textbook in a curriculum that
teaches the skills of management
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References

Principles of Management. (n.d.). Management Study Guide - Free Training
Guide for Students and Entrepreneurs.. Retrieved May 12, 2012, from
http://www.managementstudyguide.com/management_principles.htm

What is Management? Definitions Meaning and Features. (n.d.). KALYAN
CITY LIFE BLOG - KCL. Retrieved May 12, 2012, from http://kalyancity.blogspot.com/2011/04/what-is-management-definitions-meaning.html

What is Management? Definitions Meaning and Features. (n.d.). KALYAN
CITY LIFE BLOG - KCL. Retrieved May 12, 2012, from http://kalyancity.blogspot.com/2011/04/what-is-management-definitions-meaning.html

Bauer, T., Carpenter, M., and Erdogan, B. (2009). Principles of Management. Retrieved
20/4/2012 from:

http://catalog.flatworldknowledge.com/catalog/editions/p3312

Weber, W. (2000). Management Key Concepts. McGraw-Hill, retrieved 20/4/2012 from:

http://www.csupomona.edu/~wcweber/301/301slide/ch01301/sld001.htm

Daft, R., Marcic, D. (2004). Understanding Management. Retrieved
20/4/2012 from:

http://www.swlearning.com/pressroom/cat/08-CED-Mgmt.pdf

Dubrin, A. (2003). Essentials of Management. Retrieved 20/4/2012 from:

http://www.swlearning.com/pressroom/cat/08-CED-Mgmt.pdf
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PRINCIPLE OF MANAGEMENT
Your guide to learn about the basics of
MANAGEMENT
By: Omniah AL-Mattar
Samar Al-Zayer
5|Page
Table of Contents
Introduction
Chapter 1: Introduction to Principles of Management
-Who Are Mangers?
-What Is Management.
- What Do Managers Do.
- Why Study Management.
Chapter 2: Management Yesterday and Today
- Scientific Management
-General Administrative Theory
-Quantitative Approach
Chapter 3: Managing in a Global Environment
-What Your Global Perspective
- Understanding the Global Environment
- Doing Business Globally
Chapter 4: Decision-Making: The Essence of the Manager’s Job
- The Decision-Making Process
- The Manager as Decision Maker
- Decision Making for Today’s World
Chapter 5: Foundations of Planning
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- What Is Planning
- How Do Managers Plan
- Establishing Goals and Developing Plans
Chapter 6: Foundations of Control
- What Is Control and Why Is It Important?
- The Control Process
- Tools for Organizational Performance
- Contemporary Issues in Control
Chapter 7: Understanding Groups and Teams
- Understanding Groups
- Explaining Work Group Behavior
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Introduction:
Management is the art of getting things done through and with people in formally
organized groups (Harold Koontz). Management comprises planning, organizing,
staffing, leading or directing, and controlling an organization or effort for the purpose
of accomplishing a goal. Management in this time comes an important part in any
organization. By this book students must understand what management is and why is
coming important in this time. Also, will focus on the functions of management,
managerial processes and interaction between organizations and their environment.
They will learn foundations skills of planning, controlling, organizing, and leading.
Management we can see it in many different ways in our life start from smallest
things and ended in the biggest things.
Principle of management will help students to know foundations of managements and
it’s designed as an introduction to management. As such, it will provide student with
an overview of the many functions managers must perform. For example, we will
discuss what management is, and in so doing, we will discover that management
consists of four primary functions. These are planning, organizing, leading, and
controlling. This textbook is divided into sections that correspond to each of these
functions. The purpose of this book is to present modern concepts of management to
the students and helps them to develop skills in analysis of business organizations
both in terms of their internal functioning and interaction with the environment. In
addition, various schools of management thought and their impact on the decision
making process and on organizational performance are evaluated.
Principle of management has seven chapters, each chapter include important topic in
management. Those topics talk and explain some points in each chapter with details.
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At the beginning of every chapter the teacher can use a list of unit objectives as a
guide to what major managements points are covered in each unit. At the end of every
chapter there is a practice section to help the student to review the chapter and solve
questions. Finally, the end of the book includes keys answer to have the right answer
for the practice section so the student can compare and correct the answer.
Chapter one is Introduction to Principles of Management, it include set of
materials those materials are very important in management and they are basic tools.
This chapter defined the manager and management for the student. Explain the
manager work and the reason for studying management.
Chapter tow is about the Management Yesterday and Today and tooks about severl
things under this topic. It talks about Scientific Management, explen the general
Administrative Theory and Quantitative Approach with showing some example and
figers.
Chapter three is Managing in a Global Environment and show who you can mange
your work in global incitement. It shows you what your global perspective, explain
the Global Environment to understand what is it, and who you can do your business
globally.
Chapter fore is Decision-Making: The Essence of the Manager’s Job. It shows the
decision-making process, manager as decision maker, and decision making for
today’s world.
Chapter five is Foundations of Planning, it explained several things about planning.
Like, what Is planning?, how do managers plan, and the ways for establishing goals
and developing plans.
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Chapter six is Foundations of Control this chapter explained several things about
controlling. It explain the meaning of controlling and whey it is important, shows the
control process, tools for organizational performance, and explain contemporary
issues in control.
Chapter seven is Understanding Groups and teams; this chapter shows the
definition of groups and teams and understands the differences between them. In
addition, in the end explaining work group behavior.
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Chapter 1: Introduction to Principles of Management
Chapter Objectives:
Understand how managers differ from non-managerial employees.
To classify managers in organizations
Understand What Is Management?
Understand why efficiency and effectiveness are important to management.
Describe the four functions of management and skills Approach
Understand How Manger’s roles changes.
Understand What is an Organization.
Understand the Need of Studding Management.
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 Who Are Managers?
Manager
o Someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished.
 Classifying Managers
Top
Managers
• Individuals who are responsible for
making organization-wide decisions
and establishing plans and goals that
affect the entire organization.
Middle
Managers
• Individuals who manage the work of
first-line managers.
First-line
Managers
• Individuals who manage the work of
non-managerial employees.
Exhibit 1–1 Managerial Levels
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 What Is Management?
Managerial Concerns
Efficiency
“Doing things right”
-Getting the most output for the least inputs
Effectiveness
“Doing the right things”
-Attaining organizational goals
Exhibit 1–2
Effectiveness and Efficiency in Management
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 What Do Managers Do?
Functional Approach
• Defining goals,
establishing strategies
to achieve goals,
developing plans to
integrate and
coordinate activities.
• Arranging and
structuring work to
accomplish
organizational goals.
Planning
Orgnizing
• Working with and
through people to
accomplish goals.
• Monitoring, comparing,
and correcting work.
Leading
Controling
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Skills Approach
 Technical skills
Knowledge and proficiency in a specific field
 Human skills
The ability to work well with other people
 Conceptual skills
The ability to think and conceptualize about abstract and complex situations
concerning the organization
Exhibit 1–3
Skills Needed at Different Management Levels
* Conceptual Skills:
o Use the information to solve business problems.
o Identify opportunities for innovation.
o Recognize problem areas and implement solutions.
o Select critical information from masses of data.
o Understand the business uses of technology.
o Understand the organization’s business model.
* Communication Skills:
o The ability to transform ideas into words and actions.
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o Credibility among colleagues, peers, and subordinates.
o Listening and asking questions.
o Presentation skills; spoken format.
o Presentation skills; written and/or graphic formats.
* Effectiveness Skills:
o Contributing to corporate mission/departmental objectives
o Customer focus
o Multitasking: working at multiple tasks in parallel
o Negotiating skills
o Project management
o Review operations and implement improvements
o Set and maintain performance standards internally and externally
o Set priorities for attention and activity
o Time management
Interpersonal Skills:
o Coaching and mentoring skills.
o Diversity skills: working with diverse people and cultures.
o Networking within the organization.
o Networking outside the organization.
o Working in teams; cooperation and commitment.
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Exhibit 1–4
Management Skills and Management Function Matrix
 How The Manager’s Job Is Changing
•The Increasing Importance of Customers
Customers: the reason that organizations exist
 Managing customer relationships is the responsibility of all
managers and employees.
 Consistent high quality customer service is essential for
survival.
•Innovation
Doing things differently, exploring new territory, and taking risks
1. Managers should encourage employees to be aware of and act on
opportunities for innovation.
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Exhibit 1–5Changes Impacting the Manager’s Job
 What Is An Organization?
• An Organization Defined
 A deliberate arrangement of people to accomplish some specific
purpose (that individuals independently could not accomplish
alone).
• Common Characteristics of Organizations
Have a distinct purpose (goal)
Composed of people
Have a deliberate structure
Exhibit 1–6
Characteristics of Organizations
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Exhibit 1–7
The Changing Organization
 Why Study Management?
• The Value of Studying Management
The universality of management
 Good management is needed in all organizations.
The reality of work
 Employees either manage or are managed.
Rewards and challenges of being a manager
 Management offers challenging, exciting and creative
opportunities for meaningful and fulfilling work.
 Successful managers receive significant monetary rewards for
their efforts.
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Exhibit 1–8
Universal Need for Management
Exhibit 1–12 Rewards and Challenges of Being A Manager
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 Terms to Know
• Manager
• First-line managers
• Middle managers
• Top managers
• Management
•Efficiency
• Effectiveness
•Planning
•Organizing
•Leading
•Controlling
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Practice
A) Chose the right answer:
1)"Doing things right" describes __________.
1-efficiency
2-effectiveness
3-leadership
2) There are three main reasons why the study of management has
value: 1) the universality of management; 2) __________; 3) how
management applies to entrepreneurs.
1-setting goals
2-variety in organizations
3-the reality of work
3) Management functions include planning, __________, leading, and
controlling.
1-organizing
2-changing
3-following
4) The final management function performed is __________.
1-controlling
2-increasing effectiveness
3-leading
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B) Write about the following:
1) Why do organizations need managers?
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------2) What are some different types of managers and how do they
different?
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------3) List the three Skills Needed at Different Management Levels?
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------4) A group of Canadian managers have been transferred to Mexico,
one of our NAFTA partners. Can they universally apply the
management concepts they have learned? Why or why not?
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
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Keys Answers for chapter 1
Part A:
Q1/ 1
Q2/ 3
Q3/ 1
Q4/ 1
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