Resident Information
Pack
Prepared by:
Resident Information Pack – Page 1
Anesco Limited
10 August 2011
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Contents
Introduction
Page 3-4
Safety
Page 5
Questions & Answers
Page 6-7
A guide to works in your home
Page 8-10
Meet the team
Page 11
Identification
Page 12
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Introduction
Westcountry Housing Association are working with Anesco, a large energy
services company who specialise in solar PV systems. The solar PV system to
be installed on the roof of your property will produce environmentally friendly
electricity for use by you in your home.
The solar panels work by generating electricity during daylight hours and the
sunnier it is the more electricity will be generated. As this electricity is free you
can reduce your electricity bill by using the free electricity.
The best way to do this is to plan when you use the electricity, for example,
putting your washing machine on in the daytime will use the free electricity
rather than doing the washing in the evening and paying for the electricity.
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Remote Management – Anesco manages its own monitoring system for the
Solar PV installation. The database will constantly monitor the output of the
system, to ensure it is operating correctly and if it isn’t our engineers will be
sent to remedy the problem whether the system is damaged, faulty or needs
cleaning. This system is beneficial because any fault can be rectified quickly so
we can ensure you will keep getting the free electricity.
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Safety
Anesco strives to maintain and continuously improve high standards of health,
safety and protection of the environment through its operations. We regard
these high standards as a natural part of good business practice.
Our Renewable Energy Installers will be using access equipment, cables and
tools. They will also be bringing materials into your home. To prevent slips
and trips, please avoid being in the same area as the Renewable Energy
Installers. If scaffolding has been erected you must ensure that the scaffold is
not accessed by members of your family.
Please take care to ensure that children and pets do not enter the area in
which our Renewable Energy Installers are working. Animals and Children do
not have a strong sense of safety, so please ensure that you know where they
are at all times.
Please do not touch any equipment or associated materials put down by our
Renewable Energy Installers. Please be aware of any trip hazards such as
materials, equipment or wiring.
We encourage you to check identification at all times.
Please talk to a member of the Anesco team if you have any health and safety
concerns.
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Questions &
Answers
Q. Who will be undertaking the work?
A. Anesco is your energy services company, specialising in solar PV systems and
will be undertaking the work.
Q. How do PV solar panels work?
A. Solar panels use light form the sun to produce electricity. This electricity
runs down cables from the panels to the inverter which will be installed in your
loft space
Q. What is an inverter?
A. The inverter converts the electricity from the panels to make it useable
electricity in your home
Q. When is the work due to start and finish?
A. Please contact the Resident Liaison Officer for individual property details.
Q. How will I know when the work will take place in my property?
A. You will receive a survey appointment letter as soon as the programme has
been agreed, and another letter before the work is due to start.
Q. Will you need to access my property before undertaking the work?
A. We will need to access your property to take accurate measurements of
your roof and to look at your electrical system and establish cable routes.
Q. How will I be able to identify the workers?
A. All Anesco employees have identification cards.
Q. Who can I talk to prior to the work commencing?
A. You can contact your Resident Liaison Officer, and you can find details of
how to do this on page 8.
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Q. What if I have a problem before, during or after the works?
A. If you have any kind of problem just contact your Resident Liaison Officer.
Q. How will I know I know I am getting free electricity?
A. The solar PV system installed on the roof of the property will generate
electricity which you can use for free. The system will only generate free
electricity during daylight hours; it is really very simple, the brighter the sun
the more electricity will be being produced. The best way for you to benefit
from this free electricity is to use as much of it as you can. For example, put
your washing machine on in the daytime or if it has a timer set it so that it
comes on in the daytime. There are a couple of ways that you can tell when the
system is generating electricity. There will be a flashing red light on the
generation meter when it is generating electricity and the meter reading
should gradually increase.
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A guide to works in your
home
Your home has been selected for a Solar PV installation. The inconvenience to
you will be very minimal as most of the work will be on the roof, in the loft
space and where your electrical distribution board is. We will need to run a
cable from the electrical distribution board to the inverter location which will
probably be in the loft space so please be aware we may need to access
several rooms so we can run our cables.
Our Renewable Energy Installers working hours are between 8am & 5pm,
Monday to Friday.
Our Site Supervisors will clarify what works are to be carried out and confirm
the programme of works.
The installation should be completed in one day but if we encounter problems
we may have to return to your home to complete the work. You will be kept
informed of progress regularly and we will do our best to advise you as soon as
we know if we will have to return to your home. To make your experience
more rewarding, please take the following into consideration.
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A guide to works in your
home
What you can expect from Anesco:
 We will treat your home with respect, and understand your
requirements
 We will start work at 8am and finish no later than 5pm unless agreed
with yourself.
 We will keep you informed of all issues that concern you
 We will accommodate any personal arrangements such as pets,
disabilities, night shifts
 We will keep appointments, or let you know at least one day beforehand
if we cannot
 We will ensure minimum disruption to services in your home
 We will keep your surroundings safe and tidy
 We will be polite, and non-smoking
 We will use dust sheets and protective floor film where appropriate
 We will provide high quality workmanship in a friendly manner
 We will help move heavy appliances if necessary
 We will not work on weekends unless previously agreed with you
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What Anesco will expect from you:
 Always ask for ID before letting anyone into your home. All our
Renewable Energy Installers carry photo ID cards which they are happy
to produce when asked
 Please do not leave anyone under the age of 16 alone in your home
when we are due to be working there
 If you do not understand any of the work we are proposing to do, please
call us
 To keep appointments, or notify the Resident Liaison Officer ASAP if you
are unable to
 To provide access to your home and be considerate to Anesco staff
 To clear the area affected of any valuables and appliances
 To understand that sometimes work may disrupt things
 To respond promptly to any correspondence
 To avoid the area of work whilst it is being carried out
 To complete and return customer satisfaction forms
 To provide access to the loft space and clear an area if necessary
 To provide access to the electrical distribution board and meter
 To allow us to access an area if we need to run cables through it
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Meet the
team
These are the key people who are making sure that the installation is carried
out as smoothly as possible:
07990 565833
Juliette Weaver
Resident Liaison Officer
07990 565838
Rachel Exton
Resident Liaison Officer
If you have any queries, or any compliments or complaints, please express
them by telephone or in writing to your Resident Liaison Officer, who will
record and resolve any issues as soon as possible following set procedures.
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Please feel free to contact the team between 8.30am and 5.00pm, Monday to
Friday if you have any questions about the work we are doing.
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Identification
Please remember during the works you will have several different Renewable
Energy Installers visiting and working in your home.
ALWAYS ASK FOR ID BEFORE LETTING ANYONE INTO YOUR HOME.
All of our team carry ID and encourage you to ask for it to be produced.
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