Examples of Actions
Area
Banks
Faith Groups
Museums
Solicitors
Supermarkets
and Shops
Schools
Transport
Action 1
Action 2
Action 3
Use the Alzheimer’s Society’s
Dementia Friendly Financial
Services Charter to improve
customer experience
Run Dementia Friends sessions
during religious services
Raise awareness amongst staff and
customers about the use of chip and
signature cards
Have a member of staff to meet
and greet customers as they come
in to help direct and support them
Review orders of service or equivalent
to include pictures as well as text
Offer a befriending service to
support individuals living with
dementia to continue to attend,
and be with them throughout the
service
Hold regular groups for people
living with dementia and their
carers to take part in activities
from reminiscence and handling
objects to music and craft
Have an individual/team who can
provide advice on taking steps to
safeguard a loved one or make a
claim following abuse in care
Take customers to a
product/facility rather than offer
directions that may be hard to
follow
Use the Alzheimer’s Society’s
Youth Engagement Resources
Promote the availability of assisted
travel for those living with
dementia
Reduce financial barriers by
offering discounted rates to carers
or discount schemes for residential
homes
Develop intergenerational activities
with families and schools that will help
preserve and record memories
Promote the necessity and
importance of planning for the
future I.e. Lasting Power of
Attorney
Display local groups/support
information on community notice
boards
Ensure staff have a high level of
awareness and opportunities to
undertake training regarding capacity
Hold Dementia Friends sessions
during assemblies
Produce free of charge ‘assistance’
cards which can be shown to
drivers where passengers can list
their regular destinations Etc.
Develop intergenerational projects
with local care homes
Taxi firms opening accounts for
people living with dementia which
their carer can pay at the end of the
month
www.dementiaaction.org.uk
Have a tannoy free evening to create a
quiet environment for someone living
with dementia
General Actions
 Staff and volunteers to
become Dementia
Friends
 Appoint an internal
Dementia Friends
Champion
 Make environmental
changes where
possible
 Support staff with a
diagnosis of dementia
 Support staff who are
caring for someone
living with dementia
 Hold an event during
Dementia
Awareness Week
(3rd week in May)
Health and Social Care Organisations
Provision of up to date literature
GP Practices
and information displayed in
waiting rooms
Use website/tv screens to display
information regarding dementia
and what to do if you are worried
about your memory
Fire & Rescue - To focus on the
most vulnerable members of our
community, recognising that older
people and those with mental ill
health, particularly cognitive
impairment, are amongst those
facing the highest level of risk.
Put a flag on the system when a patient
is known to have dementia so that front
facing staff can alter their approach if
necessary
Ambulance Service - We will provide
regular updates and awareness in
relation to dementia in our staff bulletin,
so that staff become dementia-aware
and increase their knowledge of
dementia.
Identify high quality dementia
training beyond awareness so
that appropriate staff have the
right skills e.g. 3 tiers of dementia
training, skills for care
competencies, Gold Standard, 6
Steps
Make links with other hospices to
share practice - join forces and set
up a peer networking group
Review your environment by checking
signage, colours, contrasts, noise, etc.
using our checklist. Are there visual
cues to guide people with dementia
around? Is the purpose of and contents
of rooms clear and signed?
Sheltered
Housing
Provide a venue for a range of
activities and services for people
living with dementia and ensure
group activities on offer are
suitable for all
Provide personalised support to
people with dementia and their
families, working with other
professionals to enable them to live
independently in their own homes
for as long as they wish to,
including end-of-life care
CCGs
Consider dementia in all elements Pre-diagnosis support from the
of commissioning (not just
point of GP referral to Memory
dementia services)
Clinic
Emergency
Services
Hospices
Police Service - Identify an
appropriate person to represent
issues of dementia on our
Independent Advisory Group
 Explore the possibility
of becoming a Safe
Place
 Encourage partner
organisations to take
action and become a
DAA member
 Support and attend
your Local Dementia
Action Alliance
 Display coin
recognition charts at
tills
 Fundraise for dementia
charities/research
Implement the latest design principles
and guidelines covering homes, care
environments and the wider
environment to ensure they are
dementia-friendly
Reduce inappropriate use of antipsychotic drugs
For further information contact your national or regional lead:
National contact: [email protected]
Regional contacts: http://www.dementiaaction.org.uk/contact/regional_leads
www.dementiaaction.org.uk