Intro to telecommunication (MISY3321) Spring Semester, 2012 May 15 201 Dr. Valentina Korzhova ZAIN a Wonderful World Marwa Al-Enizi Malika Faisal Al-Sharif Mada Al-Enizi Kawthar Al-Amoudi Outline 1. Introduction 1.1. History of network………………………………………………….. 1.2. Purpose……………………………………………………………… 2. Network transmission media……………………………………………… 3. Network classification 2.1. Connection methods………………………………………………… 2.2. Network architecture………………………………………………… 2.3. Network topology…………………………………………………… 4. Types of networks based on physical scope………………………………. 5. Basic hardware components………………………………………………. 6. Network security…………………………………………………………… 7. Summary 6.1. Conclusion………………………………………………………….. 6.2. Recommendation……………………………………………………. 1. Introduction 1.1. History of network: The Internet was the result of some visionary thinking by people in the early 1960s who saw great potential value in allowing computers to share information on research and development in scientific and military fields. J.C.R. Licklider of MIT, first proposed a global network of computers in 1962, and moved over to the Defense Advanced Research Projects Agency (DARPA) in late 1962 to head the work to develop it. Since the mid-1990s the Internet has had a drastic impact on culture and commerce, including the rise of near-instant communication by electronic mail, instant messaging, Voice over Internet Protocol (VoIP) "phone calls", two-way interactive video calls, and the World Wide Web with its discussion forums, blogs, social networking, and online shopping sites. Nowadays the connections expanded to more educational institutions, and even to a growing number of companies such as Zain Company. Zain is the company that we did the research about it for our project. Here is a brief history about Zain. It is a mobile telecommunications company founded in 1983 in Kuwait as Mobile Telecommunications Company, and was later rebranded to Zain in 2007. Zain has commercial presence in 7 countries across Africa and the Middle East such as Saudi Arabia, Lebnon, Bahrain, Iraq, Sudan and Jordan with about 37.6 million customers as of 31 March 2011. It employs more than 6000 people around the world. Zain launched its commercial operations in the Kingdom of Saudi Arabia on 26 August 2008, a year after it was awarded its mobile license. The Group holds management control of the operation through its 25% ownership stake. 1.2. Purpose: The purpose of this Zain Network Company in general they want to be the leading global mobile operator that provides professional, world-class mobile and data services to all the customers, wherever they are. Zain company aim to achieve this by exceeding their customers expectations, rewarding their employees. As a business, Zain understands that telecommunications have forever changed the way people communicate and interface with their environments. Zain Telecom Company is new in the telecommunication networking in Saudi, and it has many services to provide to the customers. Therefore, Zain Company interred the market with strong networking offering so they can compete with other networking company in Saudi Arabia and prove that there the best in the telecom field. Moreover, computer networking is very importance in a business as it increases the interaction capability of the entire business. Therefore, this report will examine Zain co. from an information system perspective. The research will covered several aspects such as what is the network classification they use, types of networks based on physical scope, basic hardware components, and network security used to protect the firm. Zain is the newest player in the mobile telecommunication market of Saudi Arabia. We strive to become the preferred choice for voice, messaging, multimedia, call management, data and other services in the Kingdom. Building on the expertise of the Zain Group and the insights of our local team, we are building a trusted and effective telecommunication provider for the largest country in the Middle East. Zain Values Radiance: leading the way with imagination and vision Heart: living our lives with courage, resolve and emotions Belonging: being part of the community spirit that knows no territorial boundaries Zain Services Voice services (calls, international roaming, voicemail, conference call, voice SMS) SMS and MMS services SIM applications (subscription channels, downloadable pictures, ringtones, games, applications...) 3G and 3.5G services (video call, daily downloadable comedy...) Zain figures 93% of Saudi Arabia, 43 cities and 67 highways covered at launch More than USD 1.3 billion investment committed to the network build-up More than 2,200 staff 2. Network transmission media: In any computer networking, there are several connection methods that help the individual devices to communicate and interact together. Therefore, Zain Co. as a mobile network communication they have some of methods they use in their company so they can provide a good service to their customers and be the leading telecommunication company in the kingdom and compete with other mobile networking. They use in their transmission media • Optical Fiber • Wired • Wireless • Point-to-Point laser According to Zain Co., they use three out of the four listed methods; which are: wired, wireless, and point-to-point laser. First, wired technologies that consist of three types: twisted pair, coaxial cable, and optical fiber (Rodriguez, E. 2005). Some of the main advantages of using wired technologies are equipment is cheap as well as the maintenance, the copper-the wire usedhas a long life expectancy, and wired technologies have high speed in delivering information. Out of these three kinds, Zain Co. uses twisted pair, coaxial fiber and Optical Fiber. Twisted Pair is the most used medium globally, it consist of two copper wires that are twisted to become one wire. Although twisted pair is immune to most background radiation, the wiring does not solve all problems because it have problem with strong electrical noise, and high frequencies used for communication. Also, Zain Co. use the coaxial fiber as It widely used for computer networks, Although more expensive than standard telephone wire, it is much less susceptible to interference and can carry much more data that’s why they use it in the company so they can save much customers data. Further, the Optical Fiber is formed of filaments of glass covered with protective layers. Optical wires carry information more than copper wires (Finisar, C. 1998). Second type of network transmission media is wireless technologies which can send information like the wired technologies, except that it does not use wires. Instead use Terrestrial, Satellites, and Wireless local area networking (LAN). Wireless connections have many advantages, and it is becoming a priority in every new invention especially in Zain Co. because they have an internet wireless option to their customer and they use 2G, 3G, and 4G. Wireless technologies are more convenient and cannot break unlike wires (Rodriguez, E. 2005).Zain Co. is using two of the three types that is satellites and local area network Wireless (LAN).A satellite internet connection is an arrangement in which the upstream outgoing and the downstream incoming data are sent from, and arrive at, a computer through a satellite and it is good for Web browsing and for downloading files because it have a long latency compared with purely landbased systems. Moreover, they use wireless Local Area Networks (LAN) which is similar to digital cellular but with higher radio frequency and it allows devices to communicate in a limited small area like the offices and home. Third, point-to-point laser enables transferring information between two devices that are clear and there are no hindrances between them over a wide area network and it consists of many connections between individual pairs of machines and they use it in Zain Co. Moreover, there are network classifications in networking and it divide to two Networks architecture and network topology and we can say the difference between them the same between logical and physical architecture is about the logical design of the network and the topology is the physical elements required to enable the architectural design. The network architecture contains active network, Clint-server and peer to peer. And the network topology contain bus network, star network, ring network and mesh network. Zain Co. uses in their telecommunication system the three type of architecture system and they use only mesh and star network from the topology system. Mesh network is a type of wireless networking that uses redundant and distributed nodes to provide greater reliability and range for any given wireless network. Also, Mesh network software is built around the idea of self-healing networks, capable of routing signals efficiently through complex series of nodes and continuing to work effectively even when some nodes are down and The idea of providing wireless Internet in Zain Co and have many options for customer to choose the best one. Furthermore, Star network are one of the most common computer network topologies and it have a very simplest form and star network reduces the chance of network failure by connecting all of the systems that’s why Zain Co. use it in their system. 2.1. Client server definition: Client/server describes the relationship between two computer programs in which one program, the client, makes a service request from another program, the server, which fulfills the request. Although programs within a single computer can use the client/server idea, it is a more important idea in a network. In a network, the client/server model provides a convenient way to interconnect programs that are distributed efficiently across different locations. Computer transactions using the client/server model are very common. For example, to check your bank account from your computer, a client program in your computer forwards your request to a server program at the bank. The client/server model has become one of the central ideas of network computing. Most business applications being written today use the client/server model. In marketing, the term has been used to distinguish distributed computing by smaller dispersed computers from the "monolithic" centralized computing of mainframe computers. In the usual client/server model, one server, sometimes called a daemon, is activated and awaits client requests. Typically, multiple client programs share the services of a common server program. Both client programs and server programs are often part of a larger program or application. 2.2. Star network: Star networks :are one of the most common computer network topologies. In its simplest form, a star network consists of one central switch, hub or computer, which acts as a conduit to transmit messages. This consists of a central node, to which all other nodes are connected; this central node provides a common connection point for all nodes through a hub. Thus, the hub and leaf nodes, and the transmission lines between them, form a graph with the topology of a star. If the central node is passive, the originating node must be able to tolerate the reception of an echo of its own transmission, delayed by the two-way transmission time (i.e. to and from the central node) plus any delay generated in the central node. An active star network has an active central node that usually has the means to prevent echo-related problems. The star topology reduces the chance of network failure by connecting all of the systems to a central node. When applied to a bus-based network, this central hub rebroadcasts all transmissions received from any peripheral node to all peripheral nodes on the network, sometimes including the originating node. All peripheral nodes may thus communicate with all others by transmitting to, and receiving from, the central node only. The failure of a transmission line linking any peripheral node to the central node will result in the isolation of that peripheral node from all others, but the rest of the systems will be unaffected. It is also designed with each node (file servers, workstations, and peripherals) connected directly to a central network hub, switch, or concentrator. Data on a star network passes through the hub, switch, or concentrator before continuing to its destination. The hub, switch, or concentrator manages and controls all functions of the network. It is also acts as a repeater for the data flow. This configuration is common with twisted pair cable. However, it can also be used with coaxial cable or optical fibre cable. Advantages: Better performance. Isolation of devices. Benefits from centralization. Easy to detect faults and to remove parts. No disruptions to the network when connecting or removing devices. Disadvantages: High dependence of the system on the functioning of the central hub Failure of the central hub renders the network inoperable . 2.3. Mesh network: A mesh network is a type of wireless networking that uses redundant and distributed nodes to provide greater reliability and range for any given wireless network. A number of smaller nodes, called repeaters, connect to large nodes or wireless routers to provide coverage over a larger area than would be possible with a wireless router alone. Mesh network software is built around the idea of self-healing networks, capable of routing signals efficiently through complex series of nodes and continuing to work effectively even when some nodes are down. The idea of providing wireless Internet to large numbers of people became very appealing after the advent of cheap wireless cards in the mid-90s, which thereafter allowed the Internet to become a mobile, often inexpensive phenomenon. 3. Types of networks based on physical scope: Zain in Saudi Arabia is looking for outstanding professionals who share their vision about building their company to become the international model for a successful telecom operator beating all records of any third entrant. Network Solutions: Zain can connect all the computers of business currently owns so that employees can share the same programs, files, printers, backup capabilities, or Internet connections. We can set up wireless connections. TheZain offers networking hardware and software from all major system vendors, as well as fully trained and certified network computing professionals to support your network. TheZain can fulfill all your needs, from a peer to peer network, Local Area Network, or to a Campus or Wide Area Network. Zain offers several different solutions for getting your office online. Zain offers many types of communications and connectivity solutions including: • Network Design • Network Consulting • Professional Wiring • Network Installation • Network Support Contracts • Network Shared Internet Access • Network Fax Servers • Voice over IP Telephony Products 3.1. Wide Area Network: A wide area network (WAN) is a geographically dispersed telecommunications network. The term distinguishes a broader telecommunication structure from a local area network (LAN). A wide area network may be privately owned or rented, but the term usually connotes the inclusion of public (shared user) networks. An intermediate form of network in terms of geography is a metropolitan area network (MAN). Zain provide service which called roaming that guarantees a perfect roaming experience. At the end of the horizon, you can still roam with Zain, wherever your destination is, you will find at least one Zain roaming partner. Enjoy the following services while abroad: Make and receive calls. Send and receive SMSs Send pictures and video shots with the MMS service. Access high speed Internet and e-mail through your mobile. 3.2. Enterprise Area Network: An enterprise WAN is a corporate network that connects geographically dispersed users areas that could be anywhere in the world. As is the case with mostWANs, an enterprise WAN (wide area network) links LANs in multiple locations. The enterprise in question often owns and manages the networking equipment within the LANs. However, the LANs are generally connected by a service provider. An enterprise WAN often also has additional remote users connecting through a virtual private network (VPN). Zain provide a service called One Network has four innovative features while roaming! While roaming on the word’s first borderless network, you can now: Receive all calls with the most attractive rates Make Calls at local rates according to the country you are in Recharge with Call local recharge cards your country’s Customer Care center for free Countries where One Network is available: Jordan, Bahrain, Iraq, Sudan, Ghana, Niger, Uganda, Burkina Faso, Republic of Congo, Democratic Republic of Congo, Gabon, Chad, Tanzania, Kenya, Malawi, and Nigeria. 3.3. Home Area Network: A HAN is a network contained within a user's home that connects a person's digital devices, from multiple computers and their peripheral devices to telephones, VCRs, televisions, video games, home security systems, "smart" appliances, fax machines and other digital devices that are wired into the network. Zain provide this services for people Zain broadband No matter what your needs for wireless Internet are, you will find a Zain Broadband plan that will match them, choose from the different Zain Broadband data plans to use it on your desktop computer, laptop, or tablet. 4. Zain Basic Hardware Components: 4.1. Network interface cards: A NIC or network interface card of Zain company allows to gain access to the local network or the internet. Without a network interface card, you cannot send or receive emails, watch youtube, print to network printers, or play video games online. However, that's not to say the the computer is completely useless without it, but It allows users to connect to each other either by using cables or wireless. For example, Zain NIC can be picked up for about 15 sr on average for 4G from your local best buy. 4.2. Repeaters: Zain is the pioneer of mobile telecommunications in the Middle East. So they are a leading mobile and data services operator with a commercial footprint in 7 Middle Eastern countries with a workforce of 6,000 providing a comprehensive range of mobile voice and data services to over 37.6 million** active individual and business customers (March 31, 2011). And they contact their costumers by emailing them or sending them messages to their mobiles. 4.3. Hubs: Zain company has these simple, affordable but effective small boxes provide a central connection point for the networking of multiple computers. The Zain hub contains multiple ports. When a packet arrives at one port, it is copied to all the ports of the hub. When the packets are copied, the destination address in the frame does not change to a broadcast address. It does this in a rudimentary way, it simply copies the data to all of the Nodes connected to the hub. 4.4. Bridges: A bridge device filters data traffic at a network boundary. Traditional bridges, though, support one network boundary, whereas switches usually offer four or more hardware ports. Bridges learn the association of ports and addresses by examining the source address of frames that it sees on various ports. Once a frame arrives through a port, its source address is stored and the bridge assumes that Zain address is associated with that port. they uses different format of network in their companies. 4.5. Switches and Routers: The default user is admin with a password of admin. The admin user can create other users. Zain company recommended that the default admin password is modified the first time the admin user logs on. And there are two user privilege levels: administrator users have full configuration rights. And the other way is by let the other users can monitor, but cannot execute any configuration operations. Zain Router is developed by Zain and is used by 3 users of Software Informer. The most popular version of this product among our users is 1.0. 5. Network security: 5.1. Firewalls and Encryption: Managed Firewall and Virtual Private Network Service As companies continue to enlist the Internet to expedite business processes, the incurred security risk grows. Today, many organizations provide network access to partners, suppliers, customers, and mobile employees, which foster opportunities for people with ill intent. Although these organizations may have established strong perimeter security, it is only a first line of defense. For an organization to effectively safeguard critical information, it takes more than integrating the latest security hardware and software. Bottom Line: A complete security program, which includes around-the-clock management and monitoring, real-time security intelligence, global infrastructure, as well as a staff of 24/7 security experts, are key elements to keeping pace with today’s increasingly complex network security threats. Security policies and configurations must be updated to ensure appropriate access controls are consistent with changing corporate environments. In many cases, companies struggle to allocate the appropriate resources toward core competencies and security requirements. The Zain Managed Firewall and Virtual Private Network (VPN) Service relieves organizations of having to staff expert 24/7 firewall management, monitoring, and support internally. Description The Zain Managed Firewall and VPN Service protect an organization’s key information assets across networks, hosts, applications, and databases. Zain MSS highly trained security experts become an extension of each customer’s in-house IT staff, providing analysis, configuration, setup, alerts, and 24/7 system management. The customized firewall services harness industry best practices to ensure a high level of network access and information availability, integrity, and privacy. Around-the-clock firewall monitoring generates immediate alerts and responses for service outages and security alerts associated with critical Internet access points. - Service Features include: o Configure and provision devices o Notify customers of major security and health issues and provide event descriptions, context, and high-level remediation o Upgrades and patch management o Change firewall rules o Offer flexible reporting options on client portal o Correlate firewall log data with information collected from other managed devices and from the Managed Vulnerability Protection Service (MVPS) o Offer seamless integration with our co-brand partner I(TS)² Incident Response and Computer Forensics team o Forward firewall logs for archiving and forensics o Integrate new product enhancements when released by vendors o Offer quality assurance o Client-to-site VPN o Site-to-site VPN Upgrades: High Availability—The SecureWorks redundant firewall architecture options, which include automatic failover and clustering approaches; can be added to mission-critical environments to ensure continuity of network access and information availability. VPN Service Option—SecureWorks delivers a highly secure and reliable industrystandard VPN service, with 24/7 management and monitoring support. This service meets the business needs of both site-to-site and remote user VPN access. The service includes industry-standard authentication and encryption technologies to ensure the confidentiality, availability, and integrity of communications between sender and recipient. - Supported Platforms: o Cisco PIX o Juniper o Check Point o Nokia o Secure Computing Key Benefits : Unmatched Security Intelligence - Zain Managed Firewall and VPN Service leverages SecureWorks intelligence to deliver intra-enterprise, inter-enterprise and Internet-wide security intelligence. SecureWorks has unique visibility into Internet security threats, with over 2600 clients globally. Comprehensive Deployment Services – Zain MSS security engineers and program managers ensure that the intrusion prevention devices are staged and comprehensively tested prior to deployment. Full Life-Cycle Management – Zain delivers true life-cycle management on an ongoing basis. Security Monitoring and Risk Management - 24x7 monitoring of security events, which are captured, analyzed and correlated in real-time. Suspicious and malicious events are therefore proactively identified, mitigating an organization’s risk potential. When combined with MSS’s consulting services, the company’s security experts immediately execute remediation plans. Health and Performance Monitoring - 24x7 proactive monitoring for health and performance of devices. This allows Zain MSS to proactively address developing operational problems prior to actual service failures. Guaranteed Responsiveness – Zain MSS commences a client-specific escalation procedure the moment a problem is detected and then works quickly to identify its source. Reliable Communication/Management Channel - SecureWorks’ proprietary Security Defense Appliance (SDA) provides a secure, fault-tolerant communication and management channel. The SDA, located behind a customer’s security devices, provides secure, event store-and- forward capabilities via an encrypted connection to the Security Operations Centers (SOCs). Deployment of the SDA is not required, but highly recommended. Trained and Dedicated Professionals – Zain MSS has an extensive team of certified security professionals who are specially trained to manage security products of leading industry vendors. Lower Total Cost of Ownership - Zain Managed Firewall and VPN Service saves organizations time and money by reducing staffing, training, maintenance and upfront capital expenditures. 5.2. Security technology: Zain Network with the introduction of 4G LTE, ZAIN is the only operator that offers 4G services in the Kingdom that deliver internet speed that reaches up to 100 Mbps 4G - LTE LTE (Long Term Evolution) is a wireless broadband technology designed to support internet speed up to 10x faster than 3G HSPA+ HSPA+ technology support internet speed up to 4x faster than the already available 3G network HSPA The 3G technology that powers our fast mobile broadband network Network Spectrum: Zain’s license includes usage of the global spectrum for 2G (GSM) services in the 900 MHZ and 1800 MHZ plus 3G (UMTS) services in the 2100 MHZ spectrum and LTE in 1800 MHZ. Zain plans to expand the allocated 2100MHz spectrum to enhance the offered MBB services to higher speeds in line with market needs (>42Mbps). The network also uses various frequency bands to provide backhaul and backbone transmission as needed by the network. In addition to the microwave links, we have also leased fiber lines and dark fibers with DWDM to provide high capacity backbone transmission links supporting the existing microwave and providing interconnections with other operators’ networks. For future expansions, we also plan to expand the microwave and DWDM transmission to extend service areas to new cities and remote villages and roads. Zain technology: Zain primary network technology platform is based on the latest 2G, 3G, HSPA and LTE global standards. The network was designed to provide reliable services; it incorporates several levels of protection to keep the network running during various breakdown con- ditions. As a result our network provided stable and reliable services during high traffic conditions in Ramadan and during the last Hajj 1432 H season. Also, the designed capac- ity of the network has enabled the network to accommodate the increasing numbers of subscribers and will be able to cater for higher capacity as our market share grows. The network is highly scalable and flexible to accommodate increasing numbers of subscrib- ers in line with the marketing roadmap and the anticipated growth in our market share. 5.3. Authentication: Zain ksa is the new name for the telecommunications company, which entered the Saudi market over the last three years to the forefront with its technical approach and innovative marketing. Zain ksa is the first company in the Middle East in terms of access to quality certificate ISO 27001: 2005 ISO and that support networks and mobile telephony services, recently characterized by its ability to maintain credibility and international recognition Zain , is a mobile telecommunication company based in Kuwait, founded in 1983 as Mobile Telecommunications Company (MTC), and was later rebranded 'Zain' in 2007. Zain operates in 24 countries, 8 of them are in the Middle east, and 15 countries in Africa. It's employees are estimated 15,000 as of June 30, 2009. Zain announced a service called “One Network”, described by Zain as ‘’the world’s-first, borderless mobile service to its users in all regions”. The company meant it’s service as a “cost-effective and convenient solution designed to fit customers’ regional and continent-wide communications needs by taking advantage of Zain Group’s unique pan-Middle East and pan-African presence. ” At first, It announced that it will link four of its Middle East country operations into a single network for users. Conclusion: Zain Network To cope with the growth in the business segment in the Saudi Market, there will be the need for an efficient communication network that should handle all business mobile needs. From Voice to Data and from Necessities to added values, Zain has developed a mobile solution that fits business requirements. An efficient solution with a wide coverage network (locally & globally) that would cover all areas within your strategic business plans & beyond. Zain solutions are reliable, simple & universal. Reliable to fit where needed & accommodate all your business mobile communications. Simple to structure, use & adapt. And universal to give you state of the art mobile technology which would lie nowhere below the high end global mobile technology trend Recommendation: 1. Zain IT: In 2012 and beyond, Zain should plann for more expansion and enhancement of IT Infrastructure/Applications; the key initiatives are highlighted below: • Implementing Convergent-charging system to optimize charging, product devel opment and customer experience by reducing the OpEx. • Infrastructure optimization using virtualization & consolidation, which will reduce Opex and increase the efficiency in IT systems. • Continue the development and enhancement of the IT applications Architecture to support the introduction of more and new services to our customers, with an en hanced time to market lifecycle. • Further improve the “customer experience” oriented end to end KPI’s ensuring the best services to Zain customers. 2. Zain business : In line with Zain’sbusiness direction to continue improving network quality, the Company shuld plan for vast expansion of their current network coverage and capacity. To accom- plish this strategy, key projects have been identified; • Expand 2G/3G network for coverage and capacity; minimum 3G capacity is 21Mbps. • Expand on LTE network in all major cities in Saudi Arabia including three LTE core locations with VoLTE capability. • Complete rollout of our fiber network project to significantly reduce current Leased Line Opex • Enhance indoor coverage with building dedicated indoor solutions to provide best levels of 2G/3G/HSPA services.. • Eliminating national roaming by increasing Zain foot print in uncovered areas. • Enhancing core resiliency and capacity. Modernizing Transmission and Radio with latest technologies • Outsource a large portion of the Network / IT services with one vendor to reduce overall OPEX and improve on the quality of those services provided. References: Finisar, C. (1998). Optical Fiber (fiber optic, from http://searchtelecom.techtarget.com/definition/optical-fiber http://en.wikipedia.org/wiki/Home_network Rodriguez, E. (2005). Wired vs. Wireless, from http://www.skullbox.net/wiredvswireless.php In Wikipedia, from http://en.wikipedia.org/wiki/Star_network Anissiomy,M.(2003).Mesh Networ, from http://www.wisegeek.com/what-is-a-mesh-network.htm Andrew,S .(1966).Network Classification, from http://homepages.uel.ac.uk/u0212068/classification.htm
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