Trustworthy in the eye of the beholder?A cognitive perspective on personal profile information
in virtual project teams
Ellen Rusman1, Jan van Bruggen1, Peter Sloep1,Rob Koper, Martin Valcke2
1)
CELSTEC, Open University of the Netherlands, The Netherlands
2) Department
of Educational studies, Ghent University, Belgium
CSCL conference
9th of July 2011
Hong Kong
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Personal profile information
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Source: centre for effective organisations
http://www.marshall.usc.edu/web/CEO.cfm?doc_id=5181
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
Peter Steiner, 1993, The New Yorker
http://www.zazzle.nl/virtuele_te
amappreciatie
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Open?
Honest?
Integer?
Willing to
help?
Available?
Friendly?
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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ww.ibtimes.com/data/blogs_editor/careerealism/design-hall-mirror-94175.j
Able?
Cognitive perspective on personal profiles
Character traits
Hobbies
Age
Personal motivation for project
orkexperience Family situation
Photo Nationality
Education
Interests
Availability
Recommendations
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Position
Thank you for your attention !
Want to know more?
Please talk to me now, or later via:
[email protected]
or take a look at my PhD thesis on:
http://dspace.ou.nl/handle/1820/3411
CELSTEC, Open University of the Netherlands
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Method
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Questionnaire: 226 respondents with virtual project experience
selected the 10 information elements they considered most
important to form an initial trustworthiness assessment from the
results of their own brainstorm and a pre-defined list (with 143
elements)
They were asked to provide an explanation of their selection:
• What are the facts you can derive from this information?
• Why is this information valuable for your assessment of the
trustworthiness of your team members? What do you derive
from this information?
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Method (2)
•
•
•
•
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Use of frequencies to determine 15 most common mentioned
information elements
Coding of explanations with TrustWorthinessANtecedent schema
(TWAN)
Coding unit: explanation, different multiple-codes/per explanation
allowed, no double codes/per explanation allowed
Initial set of explanations (10%) coded by 2 coders. Interraterreliability: 0.79 (good to excellent). Excluded one category
(Other) to calculate alpha as the two coders consistently
understood this category differently
Use frequencies and percentages of ‘code-use’ to determine
whether and how often antecedents are mentioned in
explanations and whether respondents associate similar
antecedents with similar information elements
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Results
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Example citations
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Conclusions
•
•
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Participants prefer information elements which provide multiple
cues for multiple antecedents
• Antecedents of competence, commitment, responsibility,
availability and communality are most often referred to in initial
phase
Participants did not seem to prefer information elements which
provided unique cues for an antecedent
Information preferences can not all be cognitively explained (e.g.
photo)
Can guide the design of artifacts to get acquainted and inform
trustworthiness assessments
Coding scheme can function as an analysis framework for
interpersonal trust related problems in collaborative settings
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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Thank you for your attention !
Any questions or suggestions?
[email protected]
Take a look at my PhD thesis on:
http://dspace.ou.nl/handle/1820/3411
CELSTEC, Open University of the Netherlands
Trustworthy in the eye of the beholder? - Cognitive perspective on profile info in Virtual Teams
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