KNOWLEDGE
MANAGEMENT- AN
EMERGING
DISCIPLINE
UNIT III
Dr Uday
Effectiveness of KM
 An effective KM initiative is indicated by
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Does not lead to more work
Leads to less work, more efficiency
Are part of pre-existing and ongoing efforts
Removes fear of sharing knowledge; increases
status of experts
– Promotes increased individual learning
– Defines terms crisply
– Leverages existing knowledge for enterprise
effectiveness
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Management levels and KM
 Three levels
– Strategic –application, distribution of knowledge for
business enterprise viability
– Tactical- IM and IT focus, intellectual asset focustechnology driven
– Operational –people focus, emphasize utilization to
improve performance
 Should be seen as the systematic and explicit
management of knowledge related activities,
practices, programmes, and policies within the
enterprise to ensure enterprise viability
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Knowledge Management
Valuation
 Asset-based approaches
– Identifies intellectual assets
– Focuses on increasing value
 Knowledge linked to applications and business
benefits approaches
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Balanced scorecard
Economic value added
Inclusive valuation methodology
Return on management ratio
Knowledge capital measure
 Estimated sale price approach
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Driving forces of KM
 External forces
– Rapid Advances in technologies
– Globalization of business
• Increased opportunities and competition
– Sophistication of customers- increasing
demands, and changing preferences
– Sophisticated competitors
– Sophisticated suppliers
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Driving forces of KM
 Internal forces
– Bottle necks to enterprise effectiveness
– Increased technological capabilities
– Need to understand human cognitive functions
 Ongoing forces
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Economics of ideas—innovation
ICT and information management
Understandings in cognitive sciences
Shifts in bottle necks
Customization requirements
globalization
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Impact of KM in organizations
 New perspectives and activities
 Market value is now equated to management of
intellectual capital
 Need to manage IC
 Explicit, deliberate and systematic efforts at KM
 Efforts integrate theoretical and abstract
perspectives
– Linkage to how people reason, think and take
decisions, learning theory
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Future of KM
 Insights into personal and intimate knowledge
 Future practices will be purposeful, explicit, systematic and
driven by technology
 Spread of experiences of KM implementation
 Facilitating management practices towards KM
 Embedding of KM perspectives in regular activities
 Introduction of complimentary work teams and virtual
organizations
 Increasing explicitisation of personal knowledge
 KM practices will become norms
 Matching of expert systems and networks to learning styles
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Increasing role of artificial intelligence
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