Vol. 2 No. 2 – April 2016
DVA Rehabilitation Success Stories
DVA uses a whole of person approach to rehabilitation in
order to assist clients in overcoming the challenges they
face as a result of their service in the Australian Defence
Force.
DVA has six new success stories now published:






Ashley Durham – Fighting Fit
Nicole Roberts – What veterans bring to the workplace (an employer’s perspective)
Liam Quixley – Work Hard and Do the Best You Can
Roylene Glasgow – Keeping Air in the Tyre
Darren Hunt – Clear Skies after the Storm
Simon Mills – Active Reservist: 28 Years and Counting
These stories provide insight to the challenges faced by our clients and how DVA
rehabilitation helps them. In addition to the stories from DVA clients, there is also a story
from employer, Nicole Roberts, about the value of bringing veterans into the workplace.
Changes to the Veterans’ Vocational Rehabilitation Scheme




The Veterans’ Vocational Rehabilitation Scheme (VVRS) is a voluntary program run
by DVA to assist eligible clients find, prepare and retain employment.
Historically VVRS participants could only receive
Providers should only recommend
vocational rehabilitation assistance through the
psychosocial or medical management
scheme. On 20 March 2016, the VVRS was
interventions if the services are reasonably
expanded to include psychosocial and medical
required to:
management rehabilitation.
a) Assist the client to achieve or
As a result of this expansion, providers working
retain suitable paid
with new VVRS clients will need to conduct a
employment; or
b) Address an identified
comprehensive assessment to identify the
rehabilitation barrier as part of
client’s vocational, psychosocial and medical
the process of assisting the
management needs.
client to achieve or retain
suitable paid employment.
Existing clients can also access these new types
of rehabilitation. If you consider that a client participating in the VVRS would benefit
from the new assistance available, please contact the client’s existing DVA
Rehabilitation Coordinator to discuss amending the client’s rehabilitation plan.
For more information, please see Chapter 12 of CLIK or email [email protected].
Page 1
Coordinated Client Support
On occasion you may find that you are the provider to a client who has been referred to a
Case Coordinator or the Client Liaison Unit. DVA staff working in these areas are assigned
to clients who require a little extra assistance in navigating and identifying DVA’s many
services. There have been some recent changes to how this service model is organised,
with the various teams being consolidated under the Coordinated Client Support (CCS)
model. Some of the key changes are as follows:



CCS is responsible for the delivery of
services at Level 2 and Level 3, where a
higher level of service provision is
required to support the client, given the
complexity of their circumstances.
The Level 3 support is targeted at clients
who are at risk of suicide and/or have
complex and multiple needs and who
require intensive support to access
multiple services across DVA and other
agencies/organisations. The client has a
comprehensive support service and has a
single or primary point of contact within
CCS for a defined period, dependent on
the needs of the individual.
The Level 2 support is targeted at clients with complex and multiple needs assessed
at a lower risk than those at Level 3. The client has a primary point of contact within
CCS. This level of support usually provides short term intervention with a view to
building capacity to transition to a business as usual environment.
CCS does not provide clinical case management or counselling, but rather facilitates
referrals to the appropriate healthcare providers and other support services to assist the
client and their family. If you identify a client who you believe may require the support
from CCS, please speak with a rehabilitation delegate who can submit a referral on your
behalf.
DVA Forms
There are a number of forms used in supporting your work with DVA clients, however they
are updated to reflect the ongoing development in whole of person rehabilitation. For this
reason, you should always use forms from the Forms Portal on the DVA website and never
save them off to your own database.
A series of standard reporting documents must be used by all rehabilitation providers
delivering rehabilitation services on behalf of DVA. These forms are as follows:
Rehabilitation Assessment Report (form number D1334);
Life Satisfaction Indicators (LSI) Form (form number D9230)
Rehabilitation Plan (form number D1347);
Rehabilitation Plan Amendment (form number D1336);
Rehabilitation Plan Progress Report (form number D1330); and the
Rehabilitation Plan Closure Report (form number D1335).
Further guidance on these forms can be located in Chapter 3.8 of CLIK.






Page 2