Emotions
• Dealing with emotions…
Passive
Aggressive Style
Assertive
The Basics
The I message
The Most Important Part of the
Whole Class: The I Message
• 1. An objective nonjudgemental
description of the person’s behavior in
specific terms.
• 2. How I feel about this.
• 3. The concrete effects on me.
• 4. A request and an invitation to respond.
Differences in Conflict
Management
Conflict Resolution
P. Diddy wore a fur coat to a party
thrown by the Humane Society. They
were in an uproar and began
protesting him. What could the
Humane Society say to P. Diddy?
After paparazzi took pictures of Julia
Roberts’ children, she chased them
down in her car demanded they turn
off their camera. What could Julia
have said to the cameraman?
George Clooney and Fabio got into
a little scuffle in a Los Angeles
restaurant over the weekend.
Several women who had won a dinner with
Fabio were sitting at his table snapping
photos of him, when Clooney apparently
thought they were shooting pix of him -and gave them the finger! Fabio came to
their defense and it got a little physical.
What could Fabio have said to George
instead of hitting him?