If this is your first time using Ryder Online, you will need to request access. You do so by going to
ryder.com. In the right top hand corner you will find “Customers, Investors, a Search Icon & and red box
that says CONNECT WITH US” click “Customers” You will then see “Customer Tools”
Scroll down to “Ryder Online” click that.
This will take you to the Customer Login in page. Click “First Time User? Enroll Now”.
This is where you will update your information. For “User Id” enter your first initial & last name. Choose
your relationship with Ryder as “Carrier for Ryder”. Enter your Industry SCAC, Your first and last name,
your company name & address. For “Ryder Customer Name” enter the full name of the customer. Enter
the user email & telephone number. Put a note in “Comments” stating “Need Carrier Portal” Under
applications click Carrier Portal, RyderShip & Dock Scheduler. Click submit when finished
User access is usually granted within 24-72 business hours of receiving the request. You will receive a
confirmation email with the user id & password along with access instructions to Ryder Online
applications.
Once access has been granted you will be asked a security question for identification and password
reset purposes.
Click the Transportation button in Navigation Bar for drop down of Carrier Applications under the Carrier
Heading. Carrier Dashboard is used to enter/update appointments for Dock Scheduler and load statuses
or events. Carrier Portal is used to update a load status or event. Tender Dashboard is used to accept &
reject load tenders.
Tender Dashboard
Accepting & Rejecting a Tender
When a load is tendered out, you will receive an email informing you that a load is waiting to be
accepted or rejected. You will then have 60 minutes (time may vary depending on account) to accept or
reject the tender. The tender Dashboard is where you will go to do this. Notice the numbers of tenders
in each status (pending, accepted, rejected and cancelled), falling under different days (Today,
Yesterday, Past 7 days & Past 30 days). To view loads that needs to be accepted or rejected look in
pending status & click on that number.
This is the Tender Summary. Here you can accept or reject a load or click on the load number that will
take to view the information associated with the load. You can either accept & print the load or just
accept or reject the load.
Once, you have accepted or rejected a load you should return back to the tender dashboard to view all
other loads requiring you attention. If for some reason you wanted to go back and print the tender of a
load that was previously accepted. In the tender dashboard click on the number in the accepted status
and click print tender button.
Carrier Dashboard
Updating a Load
From “Transportation” header click on “Carrier Dashboard”
Be sure to select correct customer you are updating loads for (if you have multiple). All loads will appear
for that customer check the “All Stops” to view all stops on the loads. If you want to view a specific load
you can enter the load number in the “Load Number” field. Or you can search by a date range by
selecting the dates in the “Date Range” fields.
From Carrier Dashboard you can enter every event; Appointments, Actual Arrival & Actual Departure for
each stop. Check the “Stop #” to ensure you are updating in the correct order. To update
arrivals/departures click the 3 dots to access the calendar, use military time when updating times. Select
the correct time zone. If the driver was late a reason will be required. Click “Save” to submit the
updates.
If a change or new information is needs to be provided, scroll over to click on the “Add Event” button.
Choose the event code you want to update, enter reason code that applies enter the current date &
time of the update/change. In “Memo” provide details to prevent follow up questions. Click “Submit”.
It is important to update all required events, please note the importance of updating the D1. All loads
must show as completed in ROL before invoices are paid. This includes stop offs, all stop offs must have
the D1 to show as completed. To avoid a delay in the billing process, verify that all loads are completed
out prior to invoicing.
Dock Scheduler
To schedule an appointment go into the Carrier Dashboard look for the blue “schedule” button under
the Appointment Date column. Select the button (a pop up box will appear) and schedule the
appointment.
If you receive a pop up that states “No dates are available for new appointments”, you will then call the
location to get an appointment scheduled.
Carrier Portal
Update a Load
From “Transportation” header click on “Carrier Portal”
The Carrier Portal is where you will update the status of the load. On this page you can view loads that
are past due, today’s plan, and future. Loads in red indicate they are past due and should be attended
to first. Past due are loads that still require a pick up or delivery update from previous day to back two
weeks .Today’s plan represent loads that are scheduled for pick up or delivery for current day /24 hours.
Future loads view next day scheduled loads up to two weeks. Loads in Red indicate past due and should
be updated first. Click on a number listed on the dashboard to view details.
This will take you from the Dashboard to the Load Summary.
Here you can view loads regardless of update status or loads that only require an update. Filter by
customer & date range. There is also an “additional filter criteria” that allows you to filter by Load, BOL,
PO or PRO numbers. To update a load click on the load number.
At the top of the screen, click “Enter Appointment Information”. Enter appointments for each stop.
If the appointment is being changed it will give you the option to Edit the appointment.
To enter a status/or additional information such as a driver delay click on “Add”
A pop up will appear enter the location, status, date & time and any notes that emliminate the need for
more information. Click “Submit”
Your status update will appear in the additional status section of the status update screen.