Designing the Training Challenge
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Designing the Training Challenge
ABSEL 2012
Jeremy J. S. B. Hall
[email protected]
www.simulations.co.uk
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Presentation Purpose
Explore the issues and “reasoning” throughout the
design of a new business simulation.
Setting the scene
– learners, tutor and sponsor
– design issues
– the scenario
Design Issues
– the simulator – decisions, models & results
– ambiguity management
– design for experience
– quality assurance
The Training Challenge simulation in context
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Simulation Viewpoints
Learners (Training Consultants)
– Improve their ability to manage their business
– Improve their business success
Tutor
– Relevant learning (running a training business)
– Stimulate thought and discussion
– Active learner engagement
Sponsor (supplier to Training Consultants)
– Build a relationship with the learners
– Encourage use of simulation
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Design Issues
Replicate a training consultancy business
Half a Business Acumen workshop
Short Duration (half a day)
Stochastic
Ambiguity
Novelty and Complexity
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The Scenario
Eight Quarterly Decisions (two years)
Four Client Groups (market sectors)
Offering Consultancy and Courses
Resource Management – Time
–
–
–
–
Fee Earning
Selling and Prospecting
Business Development
Administration
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Decision Design Issues
Decision Group
Work Effort
Restrict Work
Capital Investment
Change Fees
Marketing Initiatives
Introduction
Throughout
Quarter 3 onward
Quarter 4 onward
Quarter 5 only
Quarter 6 onward
Cognitive Load – phased introduction & granularity
Decision Structures & Checking
Ambiguity – linking cause and effect
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Model Design Issues
Financial/Accounting Models straight forward
Demand Generation – stochastic & ambiguous
Work Effort Models – structurally complex
Client Relationship – complex & ambiguous
Learning Quality - complex
Client Loss & Acquisition - stochastic
Size, ambiguity reduction & complexity.
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Result Design Issues
Classes of Report
–
–
–
–
Quarterly Results (3 pages)
Ending Review
Reconciliation & Design Validation
Design Calibration
Issues
–
–
–
–
Cognitive Load
Ambiguity
Structure
Challenge & Engagement
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Ambiguity Management
Ambiguous Decision
Results Impacted
Black Box Results
Comments
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Experience Design Issues
Minutes Work
Learner Workload
Blog Decision
Documentation
50
Web Rebuild
Starting
Point
(unprofitable
but
liquid)
45
Exhibition
40 First Year (familiarisation)
Speaking
35
Second Year (challenge & chickens home
to roost1)
Fee Change
30
Ending Position (ready to go forward) Software Purchase
25
Computer Purchase
20 Cognitive Load & Duration
Printer Purchase
15
Restriction
1 Chaucer, Geoffrey (1390) Time
The Parson’s
Tale
10
5
Time Decisions
0
Familiarisation
1
2
3
4
5
6
7
8
Quarters
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Quality Assurance Effort
What proportion of time was quality assurance?
– design time correlates with model size
– model size correlates with report numbers
– can categorize report purpose (learning or design)
36%
64%
Decisions Results
Learning
Testing
Calibration
Design
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The simulation in context
Post Workshop
Workshop
Workshop
Simulation
Simulation
Fully Linked
Designing the Training Challenge
Unlinked
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Further Information
Full Paper:
www.simulations.co.uk/download/Designing%20the%20Traini
ng%20Challenge.pdf
Workshop Details:
www.simulations.co.uk/Trainer%20Acumen%20Workshop.htm
Simulation Details:
www.simulations.co.uk/Training%20Challenge.htm
Contact: [email protected]
Website: www.simulations.co.uk
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