TLM Interactive
Coaching
and
Team Building
Dr. Marshall Goldsmith
[email protected]
www.MarshallGoldsmith.com
The ‘Is it worth it?’ exercise
• Pick one area for change – that
you think might make a difference
• Describe on benefit that will occur
‘when you get better at…’
• Switch to your partner
• Repeat the process 6-7 times
• What did you learn?
When behavioral coaching
will not work
• The person doesn’t want to
change
• “Written-off” by the company
• Lacks business or technical
knowledge
• Wrong strategy or direction
• Integrity or ethics violations
• Person in wrong job - company
Coaching
for behavioral change
• Involve the person in determining
desired behavior for this position.
• Involve the person (and boss) in
determining key stakeholders.
• Recruit key stakeholders to be part of
the change process:
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–
–
–
Let go of the past
Be positive and supportive
Tell the truth
Two-way improvement
Coaching
for behavioral change
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Collect feedback.
Analyze results.
Have the person respond to key stakeholders.
Provide ongoing suggestions.
Follow-up.
Conduct a mini-survey to measure change.
Team building
without time wasting
• Assessing ‘where we are’ vs. ‘where we
need to be’
• Selecting team-wide behavior for change
• Selecting individual behavior for change
• Practicing feedforward – and follow-up
• Measuring positive change
Increasing happiness
and reducing guilt
• Four rules
• ‘It’s a new me’
• One person who makes you
crazy
• Leave it at the stream
• Pick a path
• The empty boat