NORTH TYNESIDE
TROUBLED FAMILIES
OUTCOMES PLAN
Version 2 June 2016
Lead Workers:
• Are dedicated to the family
• Look at what is really happening
for the family as a whole
• Give practical hands-on support
to the family
• Have an assertive and challenging
approach
• Are backed by a plan agreed with
the family and which is supported
by a common purpose among all
the relevant services.
Welcome to the updated North Tyneside Troubled Families
Outcomes Plan.
All partners in North Tyneside are working together, through the Our
North Tyneside Plan, to ensure that the borough has a bright future
ahead and that it continues to be a great place to live, work and visit
for generations to come.
However we know that for some families this bright future is not
guaranteed. Therefore all partners in North Tyneside have signed up
to work differently and provide early help to families so they are
supported, and to make sure that children are ready for school and
that young people and adults are ready for work and life.
This new approach starts by using data to identify the families who
need help the most. The aim of our approach is to deal with the
causes of the issue rather than the consequences and to reduce their
demand on the public sector by enabling people to help themselves.
One way in which this is happening is through the Troubled Families
programme. It is a national programme that aims to ‘turn around’
those families who have multiple and complex needs. The current
programme runs until 2020 and in that time, North Tyneside will
work with and successfully ‘turn around’ 1,480 families.
We have already started this programme and have many examples
of families being ‘turned around’.
This document explains what, in North Tyneside, we have defined as
being important indicators under each criteria of what makes a family
require extra help to improve things for themselves and their children.
This document will continue to be reviewed as the programme develops.
Version 2 May 2016
Family problem no. 1
PARENTS AND CHILDREN
INVOLVED IN CRIME OR
ANTI-SOCIAL BEHAVIOUR
Identification of families
The family includes at least one of the following
Data Sources
1. A child who has committed one or more proven offences
in the previous 12 months.
YOT - via Child View
2. An adult who has committed one or more proven offences
in the previous 12 months*.
Police – Using report produced
by Northumbria Police centrally
and delivered to each L.A. in
the region
* with the exception of Domestic Incident offences, that are captured under
the Domestic Violence criteria.
3. An adult or child who has received an ASB intervention
(or equivalent local measure e.g. ASB agreement) in the
last 12 months.
Streetwise, Police report
4. An adult prisoner who is less than 12 months from his/her
release date and will have parenting responsibilities on release.
Northumbria (CRC)
(via individual forms),
National Probation Service
5. An adult currently serving a community order or suspended
sentence, or is subject to licence following release from prison
and has parenting responsibilities.
Northumbria (CRC)
(via individual forms),
National Probation Service
Please Note: There is a glossary of terms at the back of the booklet
STRATEGIC GOALS
• Our people will be cared for and
safeguarded if they become vulnerable
• Our places will be great places to live,
and attract others to visit or work here
This will also contribute to delivering
the aims of the following plans:
• Safer North Tyneside Plan 2014 – 2019
• Northumbria Police and Crime Plan
2013 - 2018
Significant and Sustained Outcomes
A significant reduction in ASB issues across the family
How to determine
Comparison
Time Period
Data Sources
Six months
YOT - via ChildView
Outcomes for indicator 1 and 2
No proven offences to be committed over the last
six months.
Outcomes for indicator 3
No ASB incidents in the past six months.
Outcomes for indicator 4 and 5
The offender does not commit a proven offence
within six months of release.
Police – Using report produced
by Northumbria Police centrally
and delivered to each L.A. in
the region
Six months
Streetwise, Police report
Six months
Northumbria CRC and
National Probation Service
(report received quarterly)
Family problem no. 2
CHILDREN WHO HAVE
NOT BEEN ATTENDING
SCHOOL REGULARLY
Identification of families
The family includes at least one of the following
Data Sources
1. A child who is persistently absent (10% or more) from school
across the last three consecutive terms.
EMS
2. A child who has received either:
EMS
1 Fixed Term Exclusion (primary)
3 Fixed Term Exclusions (secondary)
1 permanent exclusion
These exclusions are within the last three consecutive terms.
3. A child who is in alternative educational provision for children
with behavioural problems (BESD Primary ARP, Silverdale,
Moorbridge, PALS/EIP).
EMS
Please Note: There is a glossary of terms at the back of the booklet
STRATEGIC GOALS
• Our people will be ready for work and
life - with the skills and abilities to
achieve their full potential, economic
independence and meet the needs of
local businesses
This will also contribute to delivering
the aims of the following plans:
• Children and Young People’s Plan
2014 - 2018
• Corporate Parenting Strategy 2016-2019
Significant and Sustained Outcomes
Children and Young People to receive a suitable full-time education
How to determine
Comparison
Time Period
Data Sources
Outcomes for indicator 1
A child has less than 10% absence.
Last three
consecutive
terms
EMS
Outcomes for indicator 2
No fixed-term exclusion (primary)/less than three
fixed term exclusions (secondary).
No permanent exclusions.
Last three
consecutive
terms
EMS
Outcomes for indicator 3
An improvement in the child’s behaviour at their
alternative educational provision, or a return back
to mainstream school.
At least one
term of
improved
behaviour
EHA Review - where improvement
in school behaviour is noted
Family problem no. 3
CHILDREN IDENTIFIED
OR ASSESSED AS NEEDING
EARLY HELP
Identification of families
The family includes at least one of the following
Data Sources
1. Three or more referrals to social care, as defined in Working
Together, (for the family) within 12 months where no service is
provided post referral or assessment.
CCM
2. Assessed as a Child in Need (section 17) and service is required
(excluding section 47, child protection and looked after).
CCM
3. The family has an active Early Help Assessment where behaviour
has been identified as a main issue and there are three or more
agencies involved.
CCM, EHA
4. Families eligible for the two year old offer who appear on the
DfE-provided list two consecutive times and have not taken up a
place or are in brokerage for a place.
DfE List
5. Families who have had a child removed for the 1st time, where there is
no statutory social work remaining.
CCM
6. Children at the age of two and a half years who are not meeting their
expected developmental milestones for whom this may impact upon
school readiness.
Two and half
year check
7. A Young Carer referred by a professional as having a problem of
equivalent concern.
EHA completed by the referring
professional
Please Note: There is a glossary of terms at the back of the booklet
STRATEGIC GOALS
• Our people will be cared for and
safeguarded if they become vulnerable
• Our people will be ready for work and
life - with the skills and abilities to
achieve their full potential, economic
independence and meet the needs of
local businesses
This will also contribute to delivering
the aims of the following plans:
• Children and Young People’s Plan
2014 - 2018
• Care 2 Work Strategy Action Plan 2015-2016
• Corporate Parenting Strategy 2016-2019
Significant and Sustained Outcomes
The most vulnerable children and young people are protected and reduce the need for high cost/high tier services
How to determine
Comparison
Time Period
Data Sources
12 months
CCM
12 months
CCM
Outcomes for indicator 3
Early Help Assessment (EHA) review indicates
improvement in behaviour.
12 months
EHA
Outcomes for indicator 4
The family take up the two year old offer for as
long as they are eligible and continue to take up the
3 or 4 year old offer over three consecutive terms.
Take up of the
2/3/4 year old
offer for at least
three fixed terms
CCM, Lead Workers
Outcomes for indicator 5
No other children in the family have been removed
into LA care, and no further referrals into social
care.
18 months after
the date of
removal of 1st
child
CCM
Outcomes for indicator 6
Developmental milestones at the age of 4 years
are at the expected level for that child
18 months
Lead worker report (Health
Visitor or Nursery Nurse)
Outcomes for indicator 7
An overall improvement in wellbeing of children in
the home reported by the lead worker
6 months
Lead worker report
Outcomes for indicator 1
No further referral leading to assessment to
social care for the family 12 months after the
start of the intervention.
Outcomes for indicator 2
No further referral leading to assessment to
social care for the family 12 months after the
start of the intervention.
Family problem no. 4
ADULTS OUT OF WORK OR AT
RISK OF FINANCIAL EXCLUSION
AND YOUNG PEOPLE AT RISK
OF WORKLESSNESS
Identification of families
The family includes at least one of the following
Data Sources
1. An adult in receipt of out of work benefits or an adult who is
claiming Universal Credit and subject to work related conditions.
DWP
2. A child who is about to leave school, has no/few qualifications
and no planned education, training or employment.
Connexions
3. A young person (16-18 years) who is not in education, training
or employment.
Connexions, DWP
4. A young person 18-25 NEET not in receipt of benefits.
Connexions, Lead Worker
5. Parents and families nominated by professionals* as being at
significant risk of financial exclusion. This may include those
with problematic/unmanageable levels and forms of debt
and those with significant rent arrears.
Registered Social Landlords,
CAB, Lead Worker
* The registered Social Landlord or Citizens’ Advice Bureau
Please Note: There is a glossary of terms at the back of the booklet
STRATEGIC GOALS
• Our people will be ready for work and
life - with the skills and abilities to
achieve their full potential, economic
independence and meet the needs of
local businesses
• Our economy will have the right skills
and conditions to support investment,
and create and sustain new, good-quality
jobs and apprenticeships for working-age
people
This will also contribute to delivering
the aims of the following plans:
• Department for Work and Pensions Business
Plan 2012 - 2015
• Care 2 Work Strategy Action Plan 2015-2016
Significant and Sustained Outcomes
Improve the economic wellbeing of families through working-age adults entering sustained employment
How to determine
Outcomes for indicator 1 and 4
Adult moving off out of work benefits or meets
the Universal Credit earnings threshold and
entering sustained employment for 13 consecutive
weeks (or 26 out of the last 30 weeks for JSA)
Comparison
Time Period
Data Sources
13 consecutive
weeks or 26
out of the last
30 for JSA
DWP, Lead Worker
When progress
is identified.
Employability Diagnostic
Or:
Outcomes for indicators 1, 2, 3 and 4
Achieve significant and sustained progress
towards work:
• Accessing an appropriate return to work
programme.
• Accessing appropriate training, work experience,
vocational qualification or voluntary work.
Outcome for indicator 5
Plan in place to deal with any identified issues
and has been implemented for a sustained
period of time.
8 out of
26 weeks
(as a mix of
activities)
Six months
EHA, DWP
Lead Worker
Registered Social Landlord,
CAB, Lead Worker
Family problem no. 5
FAMILIES AFFECTED
BY DOMESTIC VIOLENCE
AND ABUSE
Identification of families
The family includes at least one of the following
Data Sources
1. Young person or adult known to local services as previously,
currently or at risk of experiencing domestic violence or abuse.
This may include but is not inclusive of the following:
Northumbria Police, Front Door,
DA Services, MASCT, DA Medium
Risk meetings, MARAC
• At least one Child Concern Notification (CCN) in last 12 month
period for a domestic violence related incident.
• Young person or adult who is an open case to services where
there is known domestic violence.
2. Young person or adult known to local services as having
perpetrated an incident of domestic violence or abuse in the
last 12 months.
YOT, DA service
Please Note: There is a glossary of terms at the back of the booklet
STRATEGIC GOALS
• Our people will be cared for and
safeguarded if they become vulnerable
This will also contribute to delivering
the aims of the following plans:
• Safer North Tyneside Plan 2014 – 2019
• Police and Crime Plan 2013 – 2018
• LSCB Business Plan 2015-2018
Significant and Sustained Outcomes
There has been no violence in the household for at least 12 months
How to determine
Comparison
Time Period
Data Sources
12 months
Lead Worker/RIC
• No CCNs in relation to domestic abuse*
12 months
Police
• No MARAC or repeat MARAC referral in
12 months since first referral*
12 months
MARAC data
Completion of the Risk Identification Checklist
(RIC) for the victim of the perpetrator at entry
and exit showing a reduction in the level of risk
over a minimum 12 month period, together with
achieving at least one of the following:
12 months
Lead Worker/RIC
• Perpetrator within the family commits no
further offences linked to domestic violence.
12 months
Police
• No CCNs in relation to domestic abuse*
12 months
Police
• No MARAC or repeat MARAC referral in
12 months since first referral.*
12 months
MARAC data
Outcomes for indicator 1
Completion of the Risk Identification Checklist
(by individual worker at entry and exit showing
a reduction in the level of risk over a minimum
12 month period, together with achieving at least
one of the following:
Outcome for indicator 2
* However if an incident has occured and the victim has taken all appropriate steps to safeguard themselves
and their family, then those incidents can be disregarded.
Family problem no. 6
PARENTS AND
CHILDREN WITH A RANGE
OF HEALTH PROBLEMS
Identification of families
The family includes at least one of the following
Data Sources
1. An adult with parenting responsibility with identified mental health
needs formally assessed and identified by a specialist mental health
professional or GP, and where this impacts negatively upon their
parenting, or a child with identified mental health needs formally
assessed and identified by a specialist mental health professional or GP.
Northumberland Tyne & Wear
adult mental health services
Northumbria Health Care Trust,
Child and Adolescent Mental
Health Service, GP
2. An adult with parenting responsibility with drug or alcohol problems,
and where this impacts negatively upon their parenting, or a child
with drug or alcohol problems.
North Tyneside Recovery
Partnership, Northumbria
Health Care Trust, EHA, Child
Concern Notification
3. Children and Young People at risk of teenage conception and sexual
health concerns.
EHA, Child Concern
Notification, Northumbria
Health Care Trust
Please Note: There is a glossary of terms at the back of the booklet
STRATEGIC GOALS
• Our people will be healthy and well - with
the information, skills and opportunities
to maintain and improve their health,
wellbeing and independence
• Our people will be cared for and
safeguarded if they become vulnerable
This will also contribute to delivering
the aims of the following plans:
• Health and Wellbeing Strategy 2013-2020
• LSCB Business Plan 2015-2018
Significant and Sustained Outcomes
Improved health and wellbeing of families in North Tyneside and reduction in health inequalities
How to determine
Comparison
Time Period
Outcomes for indicator 1
Improved mental health of parent/child
demonstrated using at least one of the following:
• Engagement with treatment programme and no
re-referral within six months of discharge/end
of treatment.
• Evidence from the GP e.g. confirmation that the
parent is regularly collecting their prescriptions.
• Evidence that Parent Capacity has improved.
• Family demonstrates reduced social isolation by
completion of an intervention programme e.g.
Parenting course, Children’s Centre/Community
Centre/School activities, or regularly attends
other ad-hoc courses.
Outcome for indicator 2
Reduction in alcohol consumption as measured
by the Audit Tool and/or in recovery from
drug/alcohol use.
Data Sources
Evidence provided by the
Lead Worker e.g:
Six months
Six months
Six months
Six weeks
• Confirmation strategy/plan
has been maintained
• Proof of engagement with
mental health services or GP
• EHA
• EHA Review
NTW-NTRP, NHCT, Audit score
Six months
assessment by lead worker
Police (via Regional-wide Report)
EHA Review
Outcome for indicator 3
Family member(s) recieve age appropriate sexual
health and contraception advice, have a
contraception plan and demonstrate lower levels of
risk of unplanned conception or STI’s
12 months
EHA Review, Northumbria
Health Care Trust
ONCE IDENTIFIED AS
MEETING THE TROUBLED
FAMILIES CRITERIA
FAMILIES WILL BE
PRIORITISED FOR INCLUSION
IN THE PROGRAMME ON THE
BASIS OF THE FOLLOWING:
Families where there is high cost to the public purse. They are defined as:
• Meeting more than two of the six criteria on initial identification and/or
• Having multiple agencies involved with them and/or statutory agencies
and/or
• Having had multiple house moves and/or
• Where there is intergenerational history (so at least one previous
generation known to services) and/or
• An assessment judges they will become high cost and/or
• Those who bounce in and out of crises and/or
• Those who have a negative impact on their community
and:
Families who would most benefit from an integrated whole family approach.
They are defined as:
• Meeting more than two of the six criteria on initial identification and/or
• Having multiple agencies involved with them and/or
• They are evasive families - they miss appointments
GLOSSARY OF TERMS
Initials
ASB
BESD
BESD ARP
CAB
CAMHs
CRC
Definition
Anti Social Behaviour
Behavioural, emotional and social difficulties
Behavioural, emotional and social difficulties Additional Resourced Provision
Citizens Advice Bureau
Child and Adolescent Mental Health Services
Northumbria Community Rehabilitation Company
CCM
North Tyneside Council’s CYPL Child Case Management System
CCN
Child Concern Notification - Police Notification, updated onto CCM
ChildView
CYPL
Case management for youth justice
Children, Young People & Learning
DA
Domestic Abuse
DfE
Department for Education
DV
Domestic Violence
DWP
Department of Work and Pensions
EHA
Early Help Assessment
EIP
Education Improvement Partnership
EMS
Education Management System
JSA
Job Seekers Allowance
LA
MARAC
MASCT
Medium Risk
DA Meeting
Local Authority
Multi Agency Risk Assessment Conference - Re Domestic Violence
Multi Agency Screening Co-ordination Team
Forum to review Medium Risk Domestic Abuse Cases
NEET
Not in Education, Employment or Training
NHCT
Northumbria Health Care NHS Trust
NTC
NTRP
North Tyneside Council
North Tyneside Recovery Partnership
NTW
Northumberland, Tyne & Wear NHS Trust
PALS
Personal Achievement through Learning Support
RIC
YOT
Risk Identification Checklist
Youth Offending Team
NOTES
IF YOU HAVE ANY CONCERNS
REGARDING THE SAFETY OF A
CHILD OR YOUNG PERSON YOU
MUST CONTACT THE FRONT
DOOR TEAM IMMEDIATELY ON:
TEL: 0345 2000 109
Version 2 June 2016