SUPERIOR PERFORMANCE STANDARDS
Thoroughly clean mirrors, ashtrays, telephones, etc.
Thoroughly dust baseboards, dressers, light bulbs, etc.
Neatly make beds
Thoroughly vacuum guestroom carpet
Ensure guestroom electrical and mechanical functions work
Thoroughly clean and sanitize bathrooms
Wash hands after a break
Change apron after a smoke break
Report tips of $20 or more
per month to the federal
government.
SECTION 10.1 QUIZ
1. True/False: When a guest leaves a tip in
appreciation of a clean, neat, and inviting
guestroom, the attendant who cleaned the room the
most days during that guest’s stay should keep the
tip.
2. True/False: According to the many studies, a clean
room and public area are the most important factors
in determining whether guests will return to a lodging
property.
SECTION 10.1 QUIZ
3. Which of the following tasks is not considered a
superior performance standard for guestroom
attendants?
a. Changing their apron after every break
b. Thoroughly cleaning and sanitizing the bathroom
c. Washing their hands after every break
SECTION 10.1 QUIZ
4. Why is the job of guestroom attendant so important to a
hotel?
a. Guests do not want to check into a room that has dirty
sheets, damp towels, or a bathroom floor with loose hairs
in the corners.
b. Other department employees do not want clean rooms
with dirty sheets, damp towel, or a bathroom floor with
loose hairs in the corners.
c. Managers do not want clean rooms with dirty sheets,
damp towels, or a bathroom floor with loose hairs in the
corners.
SECTION 10.1 QUIZ
5. What is the ultimate goal of a guestroom attendant?
a. Making sure the property’s public spaces are clean,
neatly arranged, and inviting at all times.
b. Making sure each guestroom’s electrical and
mechanical functions are in proper working order
c. Making sure that guestrooms are clean, neatly
arranged, and inviting at all times.