Photo: Elena Heatherwick/Save the Children
Eat, sleep,
Learn, Play!
Referral Partner Agreement
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This agreement sets out your responsibilities as a referral partner.
Part 1 – referral Partners and Save the Children
YOUR ROLE
GRANT APPLICATION
Save the Children works with referral partners
to process grant applications.1 We define a
referral partner as a professional who visits the
family home as part of their support role. You
must have an ongoing relationship with the family
and be in a position to fulfil all of your
responsibilities under this agreement to support a
family through the full cycle of the grant process.
You must comply with your organisation’s Child
Safeguarding and Data Protection policies.
Before you make a grant application, it is your
responsibility to make sure you have read and
understood this agreement, the Programme
Information and Application Guidance and any
other information we provide you with. We
may update any of these documents at any time
and it is your responsibility to ensure you have
read the most recent version, which will be held
on our Eat, Sleep, Learn, Play! website for
referral partners. The information you provide
during the telephone application must, to the
best of your knowledge, be accurate and
complete. All grant applications are subject to
meeting eligibility criteria. If these criteria are
not met the application will be unsuccessful.
Save the Children reserves the right to make or
refuse a grant at its sole discretion
Save the Children also requires support from
referral partners to gather evidence on the impact
of the programme. This can be through surveys,
collection of case stories, visits and research.
If you have any child safeguarding concerns
about the safety and welfare of children in relation
to the Eat, Sleep, Learn, Play! programme, then
please call our helpline 0808 802 0212 who will
raise your concern with our Safeguarding Focal
Point.
REFERRAL PARTNER
REGISTRATION
All the information you provide to Save the
Children must be true and accurate and all
sections must be fully completed. A valid work
email address must be provided for the
registration process.
You will also be required to provide your
line manager’s name, phone number and email
address, so we have an alternative contact in case
of absence. We will undertake verification checks
on all registrations.
Please note that we can only accept registrations
from referral partners who are linked to an
organisation that is currently registered and
approved with us.
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FRAUD AND MISUSE
We define fraud as an act of deception,
intended for personal gain or to cause loss to
another party (even if there is no actual gain or
loss). Fraud or attempted fraud by referral
partners, their organisations or their clients will
be treated seriously, and all suspicions,
instances and allegations of fraud and misuse
will be investigated.
If you suspect an applicant has acted dishonestly
in relation to a grant application, including
selling items granted under the programme
(“Grant items”) or submitting false or
misleading information as part of their
application, you agree to immediately tell Save
the Children.
If you learn that a grant item has been sold, it is
your responsibility to discuss this with the
family, explaining that grant items are awarded
to help the young children in the applicant’s
home. By selling the items, the child’s needs
may not be met. It is your responsibility to
explain the impact this may have on the child.
You should also explain that Save the Children
will not make another grant to a family that has
sold a grant item.
The Eat, Sleep, Learn, Play! Programme is run by The Save
the Children Fund, a company limited by guarantee registered
in England and Wales (178159) and a charity registered in
England and Wales (213890) and Scotland (SC039570) whose
registered office is at 1 St John’s Lane, London, EC1M 4AR
(“Save the Children” or “we”).
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Part 2 – Information YOU must give to applicants
As part of your home visit, you must explain the
following points to the applicant2 and explain that
we are only able to make a grant application if
they agree to all of them.
LIABILITY
When anyone makes an application for a crisis
grant we collect information about them, their
family and their circumstances in order to:
If there is a problem with any grant item, an
adviser on our helpline 0808 802 0212 will try
to help the applicant solve it. However, faulty
items and/or connection are the legal
responsibility of the retail supplier, Save the
Children does not accept any liability (except
for death or personal injury caused by our
negligence) for:
 help us make a decision about the grant
 the grant items
 enable us to deliver the awarded items to the
family home
 the connection of the grant items
PERSONAL INFORMATION
 measure how well the programme is working
 any damage caused by the grant items or
their connection.
 carry out further research
FRAUD AND MISUSE
 campaign on behalf of families.
The applicant must not:
We will keep this information, along with details
about the application, securely. None of this
information will be passed to a third party unless:
 submit any false or misleading information as
part of the application process
 an explicit request is made by Save the
Children to the applicant in person, and
consent is given; or
 we are required to pass the information to a
third party, or an appropriate regulator, by
law.
 sell a grant item.
Awarded grants are intended to support
families with children who do not have basic
material items in the home. If the grant item is
sold the child’s needs may not be met. If the
applicant does sell a grant item, Save the
Children will not make any further grants to the
applicant. Where we think the applicant has
committed a criminal offence we may also
contact the police.
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If you are collecting information about any other family
members, you should also try to give this information to them.
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Part 3 – General
By using our site or registering as a referral
partner, you consent to the processing of
information about you in accordance with this
agreement and our Privacy & Cookie Policy set
out on our website for referral partners, and you
warrant that all data provided by you is accurate.
We may revise this agreement at any time by
amending the information on our website for
referral partners. We will advise you when such
changes are made.
You acknowledge that you remain independent of
Save the Children and that your participation in
the programme is voluntary and unpaid and does
not create an employment or specific partnership
agreement relationship with Save the Children.
You are not an agent or representative of Save
the Children and you may not assume or incur
any liability on our behalf or imply that you are an
agent or representative of Save the Children.
You agree not to do or say anything which may
damage the reputation of Save the Children or
the programme. Save the Children may end
your involvement in the programme at any
time for any reason. You agree to keep strictly
confidential all information that comes to your
attention as a result of your involvement in the
programme. You also agree to keep your
registration details for the programme
(including your password and user name)
confidential and not to share them with
anyone.
By registering for the programme, you agree
that you have read and understood this
agreement and that you will be bound by its
terms. If there is anything you don’t
understand or would like to discuss, an adviser
on our helpline 0808 802 0212 will be happy
to help.
Photo: Elena Heatherwick/Save the Children
Registered charity England and Wales (213890) Scotland (SCO39570)
Produced October 2015
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