Shared Services
Ian Gallin, Chief Executive
West Suffolk
councils
• Two separate councils with…
– separate identities
– individual and shared pressures
– common goals and a shared will to
manage the financial challenges
Principles of sharing
services
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Focus on outcomes
Shift in organisational culture
Involvement by members
Investment into the opportunities
Letting go of organisational boundaries
but respecting individual sovereignty
Starting at the top
• West Suffolk LT and SMT
– Chief Executive, two directors and six
heads of service
– 21 service managers
• Single staff structure delivering £3.5
million year-on-year savings
Members working
together
• Shared Services Steering Group
– Project direction and detailed overview
• Cabinet
– Joint Cabinet Planning
– Aligned portfolio holder responsibilities
– Joint portfolio holder for Housing
• Overview and Scrutiny
– Joint meetings for annual report, strategic
plan and housing strategy
Vision and values
• West Suffolk Strategic Plan
– Families and communities, economic
growth and housing
• Families and Communities Strategy
• Six Point Plan for growth
• Housing Strategy
• Rolling programme to align strategies
and policies
The finances
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Medium Term Financial Strategy
Cost sharing model
Procurement Strategy
Financial Procedure Rules and Contract
Procedure Rules
Working for one
organisation
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Pay structure
Terms and conditions
Performance review scheme
Job families
Business partner model
Aligned systems and
processes
• Business Process Re-engineering
(BPR)
• Customer Access
– Target Operating Model
– Digital by default
– System integration
Aligned systems and
processes
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@westsuffolk.gov.uk
www.westsuffolk.gov.uk
Financial management system
Customer Contact Platform
MiHR
Modern.gov
IDOX Uniform
And many more…