Administrative Role Profile
ROLE TITLE
Careplus Quality Assurance Assistant – Level 1
(HR TO COMPLETE)

RB8 Lower
PURPOSE OF ROLE
To complete accurate data entry of prescriptions and MAR charts
KEY ACCOUNTABILITIES
PERFORMANCE MEASURES

Update patient records and comply with patient confidentiality and
information governance requirements

Complete interim prescription, monthly prescription and MAR chart data
entry

Ensure that all medicine data is input into systems accurately and is in
line with appropriate medicines, systems and SOP protocols.

Completes data entry effectively and efficiently


Ensures work allocated within the Zone is completed promptly to meet
system cut-off timescales


Undertake other centralised activities as delegated by the manager

Provide excellent levels of customer service and team work

Comply with patient confidentiality and Information Governance
requirements

Starts to support with some data entry validation

Undertake Services Assistant (Level 1) and Dispensary Assistant (Level
1) tasks when required
PEOPLE
Reports to: Careplus Quality Assurance
Manager
Number Direct Reports: 0
Total number reporting: 0
PLANNING HORIZON
FINANCIAL / BUDGET
Directly responsible for: N/A
Indirectly responsible for, or has
significant impact on: N/A
COMPLEXITY / LEVEL OF AMBIGUITY
(i.e. what makes the role complicated)






Prescriptions are entered into
systems in a timely and accurate
manner and meet daily cut-off
timescales.
Compliance to SOPs.
Customer satisfaction is
demonstrated through the
measurement of queries and
complaint turnaround timescales.
Attends operational meetings
where applicable.
Ensures that knowledge is shared
and tasks are undertaken
efficiently across the Managed
Care Data Entry team
Able to plan work on a day by day basis
Needs to react appropriately to meet customer needs to ensure smooth running
of data input
Will need to deal with challenging problems and situations in calm and
controlled manner
Must comply with all legal, regulatory and contractual requirements
KEY RELATIONSHIPS
FREEDOM TO MAKE DECISIONS





Customers
Branch colleagues
Central Support Team
Other Healthcare professionals

Make recommendations to improve efficiency
v2a. 29/10/2008
Administrative Role Profile
CO-OPERATIVE BEHAVIOURAL
COMPETENCIES
From ‘Administrative Support
Performance Review’ (2008).
Highlight in bold 2 or 3 behaviours
that are key to success in the role.
LEVELS REQUIRED
Indicate below levels of behaviours
required for the role. Be realistic – it is
no use exaggerating the levels, nor is
it helpful to underestimate them.
1
2
RATIONALES
Explain below requirement for any behaviours to be
at level 2 or 3
3
Collaboration & Teamwork

Must work closely with small team and support
others to achieve branch targets.
Communication

Considers the tone and the recipients when
communicating. Able to question effectively to seek
clarification. Considers both sides of an argument
Results Focused

Reasoning

Thinks around a task and what that task could
impact on.
Service Focus

Excellent customer service critical to the success of
the role.
Positivity

An ability to adapt to change in a positive manner
is essential to the role. Comfortable offering
support or making suggestions
KEY EXPERIENCE, KNOWLEDGE & SKILLS




FOCUS OF ROLE
Able to demonstrate excellent customer service skills, including being
able to adapt personal style to meet the needs of differing customers
Able to work as part of a team and provide support to others
Competent to work on prescription and MAR Chart processing as
appropriate
NVQ level 2 (or equivalent) desirable
Managing workload to meet tight deadlines
Coaching & mentoring Pharmacy colleagues
Focusing on Customer needs
Callaboration & Teamwork
ROLE WOULD SUIT SOMEONE WHO……

Is looking to work and develop in a central support pharmacy environment

Is able to work in a regulated environment

Is committed to providing the best in customer service

Enjoys interacting with people

Is able to operate within a high-paced and time-critical environment
v2a. 29/10/2008
SOMEONE IN THIS ROLE IS UNLIKELY TO
SUCEED IF……..

Unable to communicate with customers and
colleagues

Unwilling to work within regulated
environment

Unable / unwilling to adapt to change
Administrative Role Profile
v2a. 29/10/2008