WHAT HAPPENS NEXT
2016
Review our existing and ongoing customer research
MAR
EXPLORE FOR INSIGHT AND UNDERSTANDING - COMMUNITY CONSULTATION AND RESEARCH
Explore what our customers value
Explore what our customers service expectations are
Explore the needs of Business/Commercial, Community representative groups and Local Government
Have Your Say - Bill perceptions
AUG
PLANNING IN RESPONSE TO OUR CUSTOMER’S INSIGHTS
Yarra Valley Water conducts cross functional working group sessions to explore the insights
and understand the implications.
Yarra Valley Water develops customer focused outcomes and performance measures in response
to our customer insights.
NOV
COMMUNITY CONSULTATION - TEST OUR EMERGING THOUGHTS, PROPOSAL AND IDEAS
Focus groups with representative customer groups randomly selected from across our entire
customer base.
2017
JAN
ONLINE ENGAGEMENT PORTAL LIVE
Continue to share and learn about our customer’s preferences and test our interpretations and assumptions
Providing our broader community and customers with access to information about what we have learnt
and how we are responding.
APR
DELIBERATIVE COMMUNITY CONSULTATION ON SERVICE LEVELS
Stakeholder consultation forums
Community consultation forums
Online consultation continues
MAY
CITIZENS’ JURY CONVENES TO MAKE RECOMMENDATIONS ON THE PLAN
YOU ARE HERE
JUN
CUSTOMERS PARTICIPATE IN A CHOICE EXERCISE
yvw.com.au/futureprices
WHAT HAPPENS NEXT
JULY
CITIZENS’ JURY PRESENT THEIR RECOMMENDATIONS TO YARRA VALLEY WATER
AUG
YARRA VALLEY WATER PROVIDE A RESPONSE TO THE RECOMMENDATIONS
SEPT
YARRA VALLEY WATER SUBMITS PRICE SUBMISSION TO ESSENTIAL SERVICES COMMISSION
2018
FEB
THE ESSENTIAL SERVICES COMMISSION RELEASE A DRAFT PRICE DETERMINATION
FOR PUBLIC COMMENT
JUN
THE ESSENTIAL SERVICES COMMISSION MAKE THE FINAL PRICE DETERMINATION
JULY
NEW PRICES COME INTO EFFECT
yvw.com.au/futureprices