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SISXIND101A Work effectively in sport and recreation
environments
Elements and Performance Criteria
ELEMENT
Elements describe the
essential outcomes of a
unit of competency.
PERFORMANCE CRITERIA
Performance criteria describe the performance needed to
demonstrate achievement of the element. Where bold
italicised text is used, further information is detailed in the
required skills and knowledge section and the range
statement. Assessment of performance is to be consistent
with the evidence guide.
1. Develop sport and
recreation industry
knowledge.
1.1. Identify and access sources of information on the
sport and recreation industry.
1.2. Apply industry information in day-to-day work
activities.
1.3. Identify the economic and social significance of
sport and recreation and their impact on individuals
and the community.
1.4. Update knowledge and share with clients and
colleagues as appropriate.
1.5. Identify the role of volunteers within the sport and
recreation industry.
2. Identify client needs
and organisational
objectives.
2.1. Undertake daily work activities according to
organisational policies and procedures.
2.2. Refer clients to services.
2.3. Apply knowledge of a client-focused approach
according to community development philosophies
and principles.
2.4. Carry out work tasks according to industry standards
of ethical practice.
2.5. Adapt work processes to meet the specific needs of
individual clients.
3. Implement customerservice practices.
3.1. Respond to client feedback according to
organisational policies and procedures and in line
with individual level of responsibility.
3.2. Follow up on feedback.
3.3. Record communication and outcome between client
and organisation.
4. Minimise risks to
personal and public
safety.
4.1. Identify situations that may endanger the personal
safety of self, staff and other clients.
4.2. Implement action to minimise risk.
4.3. Report situation to appropriate staff.
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills



communication skills to:

interact with clients and staff in the provision of services

respond to client feedback

convey information to clients about problems and delays

report information about incidents to appropriate staff
literacy skills to:

research, analyse and update relevant information

complete documents in relation to incident reporting and client feedback

interpret and follow procedures and instructions to meet organisational
requirements within the job role
problem-solving skills to:

identify potentially unsafe situations and implement appropriate actions to
control the situation

refer clients according to own work role and level of responsibility

self-management skills to complete work tasks efficiently and within
designated timeframes
Required knowledge





information sources for the sport and recreation industry
sectors of the sport and recreation industry and their interrelationships, roles and
functions
organisational policies and procedures relating to the safe and ethical performance of
all tasks
indicators of client behaviour that may endanger others
principles of a client-focused approach, and philosophies and principles of
community development to enable the application of inclusive practices.