Scott County
Minnesota Child and Family Service Review
Program Improvement Plan
I. General Information
County/Tribal Agency:
Scott County
Address: 200 4th Avenue West Shakopee, MN 55379
Telephone Number: 952-496-8392
Primary Person Responsible for PIP:
Pam Selvig, Social Services Director
E-mail Address: [email protected]
Telephone Number: 952-496-8492
DHS Quality Assurance Contact:
Christine Harder Mehl
E-mail Address: [email protected]
Telephone Number: 651-431-4695
To be completed by DHS:
Date Draft PIP Submitted by County/Tribe:
Due Dates for Quarterly Reports:
Quarter 1: March 31, 2011
Quarter 2: June 30, 2011
Quarter 3: September 30, 2011
Quarter 4: December 31, 2011
PIP Completion Date:
Date PIP Approved: November 4, 2011
Date PIP Progress Reviews Received/Occurred:
II. MnCFSR PIP Recommendations (as indicated in the MnCFSR report)
PIP RECOMMENDATIONS
Finding 1: Timely responses to maltreatment reports:
Address barriers to screening maltreatment reports within required timelines (MnCFSR Item 1)
Address barriers to timely face-to-face contacts with children in response to maltreatment reports, targeting with a primary focus
on improving timely responses to substantial child endangerment reports (MnCFSR Item 1).
Finding 2: Outcomes for older youth, including efforts to prevent entry and re-entry into foster care, placement stability, progress
towards permanency for youth in placement for extended periods of time, and children served across program areas.
Address barriers to preventing placements made for reasons other than safety, including evaluation of existing crisis response
services (MnCFSR Items 5, Federal Measures C1.4).
Address barriers to effective discharge/transition planning, including an assessment of post-reunification services (MnCFSR Items
5, 23; Federal Measures C1.4).
Implement uniform practice standards across programs that support permanency and stability for children. (MnCFSR 5, 6, 7 13,
15, 16; Federal Measures C1.4, C2.3, C2.4, C3.1, C3.2, C3.3, C4.3).
Address barriers to permanency and stability for older youth and children/youth with specialized emotional/behavioral needs
(MnCFSR Items 5, 6; Federal Measures C1.4, C3.1, C3.2, C3.3, C4.3)
Ensure that foster parents are notified of court hearings and their right to be heard regarding children in their care (Case Review
Systemic Factor).
Finding 3: Caseworker visits with children in foster care
Address barriers to face-to-face caseworker visits with children in foster care each and every month they are in placement
(MnCFSR Items 19).
Finding 4: Educational and mental health assessments and services
Conduct timely assessments of educational and mental health needs and ensure needed services are provided (MnCFSR Items
21, 23).
SAFETY: TIMELY RESPONSES TO MALTREATMENT REPORTS
Goal: Families will receive timely response to CP assessments 90% of the
time.
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Applicable Items and/or Systemic Factors: MN CFSR
Baseline (Performance at the time of the review):
Demonstration of Goal Completion
Jan-June 09 non-substantial 85%; substantial 52.2%
The data dashboard will demonstrate 90% complianc
Item 1:89.8%
standards for one quarter.
Action Steps
Quarterly Update
Qtr Due
Date Completed
(include persons responsible)
(Identify reporting quarter, e.g. Q1, Q
1. Staff will review with Supervisor if an individual intake
Qtr 3, 2010
report cannot be closed within 24 hours. Supervisor will
assist in determining how to close and will approve delay.
2. SSIS Coordinator will run the "Time to Initial Contact"
Qtr 3, 2010
report and distribute to staff.
3. Staff will review the report and provide explanation for
Qtr 3, 2010
the lack of a timely response or correct data entry errors.
4. CP Supervisors will review with staff the report and
Qtr 3, 2010
their comments every month and, if needed, address any
performance issues.
5. Supervisor will review explanations for lack of
Qtr 4, 2010
timeliness and address any systemic barriers.
6. For sex abuse cases requiring an MCRC interview,
Qtr 3, 2010
investigators will make contact with the victim and family
within 24 hrs of report to assure safety and, if needed,
engage in any immediate crisis planning.
7. Child Protection investigators will discuss with law
Qtr 4, 2010
enforcement investigators the timeframes for CP timely
response and develop working arrangements for timely
response.
8. Staff will discuss with Supervisor any potential delay in Qtr 3, 2010
contact to determine possible alternative response (e.g.
switch assessment worker); all delays will be
documented in the case record.
Measurement/Monitoring Plan: Review SSIS Time to Initial Contact Report on a monthly basis; Dashboard data will be reviewed quarte
Role of the Supervisor: Evaluate workload assignment, review monthly SSIS reports and address unit or individual themes as they arise
PERMANENCY: IMPROVING OUTCOMES FOR OLDER YOUTH
Goal: Older youth (13+) will experience increased stability in their living
Applicable Items and/or Systemic Factors: MNCFSR
environments by minimizing the number of placement settings.
C3.2, C3.3, C4.3
Baseline (Performance at the time of the review):
Demonstration of Goal Completion: County will meet
Item #6 - 62.5%
placement stability.
C4.3: 28.6%
Action Steps
Quarterly Update
Qtr Due
Date Completed
(include persons responsible)
(Identify reporting quarter, e.g. Q1, Q
Agency will develop and start a "specialized foster care"
Qtr 4, 2010
The manual is in process. A draft m
program for older youth in care. Program manual will be
shared with QA staff. Foster parents will be provided
individualized training and support by the Scott County
Mental Health Center.
CMH will develop a concurrent planning process for all
Qtr 3, 2010
placements by reviewing child protection’s current
framework and coordinating service needs with the
Mental Health Center.
Explore options to better support youth in placement
Qtr 3, 2011
through a support group or by using older youth in foster
care to mentor younger youth.
Measurement/Monitoring Plan: Case review data and SSIS reports will be monitored quarterly.
Role of the Supervisor: Provide leadership in the development of the specialized FC program, concurrent planning process for CMH an
older youth in foster care.
PERMANENCY
Goal: Improve efforts to prevent entry and re-entry into foster care.
2
Applicable Items and/or Systemic Factors: MnCFSR
Measures C1.4
Demonstration of Goal Completion:
Reduce re-entry to 20%
Reduction in the rate of short-term placements
Complete action steps
Quarterly Update
Date Completed
(Identify reporting quarter, e.g. Q1, Q
Baseline (Performance at the time of the review):
Item 5: 83.3%
C1.4 25% for 2009
Action Steps
Qtr Due
(include persons responsible)
CMH will be provided training in the use of FGDM as a
Qtr 4, 2010
process to transition youth out of OHP.
CP will share processes and documentation
Qtr 4, 2010
requirements on relative search with CMH.
Supervisors and staff will educate Law Enforcement on
Qtr 4, 2010
ESS contact information.
Agency will in conjunction with law enforcement,
Qtr 1, 2011
corrections and county attorney's office explore 72 hold
triage process.
Agency will explore alternatives to after-hours response
Qtr 3, 2011
to parent – child conflicts.
Agency will track 72 hour holds and re-entry data to
Qtr 1, 2011
evaluate themes, trends and address any problem areas.
Any child/youth experiencing a 2nd 72 hour hold due to
Qtr 1, 2011
parent-child conflict/runaway within a six month time
frame will be offered case management services for a
minimum of 90 days.
Measurement/Monitoring Plan: Review SSIS reports and case review data. The themes around 72 hour holds and re-entry will be revie
month meeting.
Role of the Supervisor: Partnering with stakeholders, completion of the action steps.
PERMANENCY
Goal: Foster parents will receive timely notices of court hearing and be
Applicable Items and/or Systemic Factors: Case revi
informed of the right to be heard in court.
Baseline (Performance at the time of the review):
Demonstration of Goal Completion: All actions steps
Action Steps
Quarterly Update
Qtr Due
Date Completed
(include persons responsible)
(Identify reporting quarter, e.g. Q1, Q
Agency will review internal process on how foster
Qtr 3, 2010
parents’ names/addresses are communicated to Court
Administration and will eliminate any identified barriers.
When foster parents are present, workers will talk with
Qtr 3, 2010
County Attorney at the time of a court hearing and remind
him of need to allow foster parents an opportunity to
provide input into the hearing.
County attorney will prompt Judge to offer opportunity to
Qtr 3, 2010
foster parents’ attending a hearing the right to be heard.
Question will be added to the foster care placement
Qtr 4, 2010
Qtr 3, 2010
follow up survey.
Measurement/Monitoring Plan: Follow up survey with foster parents. Results of the foster parent surveys will be discussed with DHS a
Role of the Supervisor: Over see above action items; consult with workers during supervision
WELL-BEING: CASEWORKER VISITS WITH CHIDLREN IN FOSTER CARE
Goal: All children in foster care will have a minimum of monthly contact with
their case manager.
Baseline (Performance at the time of the review):
Item 19: 100%
79.5% from Sept 2009
Action Steps
Qtr Due
(include persons responsible)
SSIS coordinator will run report regarding monthy contact Qtr 3, 2010
with children in foster care on a monthly basis. Staff will
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Applicable Items and/or Systemic Factors: MNCFSR
Demonstration of Goal Completion: 90% of children
visits with their caseworker each and every month for
Date Completed
Quarterly Update
(Identify reporting quarter, e.g. Q1, Q
document reason for lack of contact (e.g. child on run).
Supervisors will review report and follow up individual
Qtr 3, 2010
staff to address lack of monthly contact
Review the report on a quarterly basis with unit.
Qtr 3, 2010
Measurement/Monitoring Plan: Monitored by monthly contact reports run by SSIS Coordinator; Measured by data dashboard
Role of the Supervisor: Determine patterns; address performance issues as appropriate
WELL-BEING: EDUCATIONAL AND MENTAL HEALTH EVALUATIONS AND SERVICES
Goal: Children will receive timely assessment of their educational and mental
Applicable Items and/or Systemic Factors:
health needs and appropriate provision of services based on identified need.
MN CFSR 21 and 23
Baseline (Performance at the time of the review):
Demonstration of Goal Completion:
Item 21: 81.8% (2010 MNCFSR)
Case review data will demonstrate 90% of the cases
Item 23: 50% (2010 MNCFSR)
Completion of action steps
Action Steps
Quarterly Update
Qtr Due
Date Completed
(include persons responsible)
(Identify reporting quarter, e.g. Q1, Q
SSIS coordinator will run monthly reports on CWB and
Qtr 3, 2010
CMH screening tools.
Supervisors will review monthly reports and follow up with Qtr 3, 2010
individual staff as necessary.
Supervisors will review CWB and CMH tools and case
Qtr 4, 2010
plans during the case review process to determine if
needs are addressed.
Measurement/Monitoring Plan: SSIS reports and case review data
Role of the Supervisor: Supervisor will inquire at case consultation as to whether needed referrals were made.
SYSTEMIC FACTOR
Goal: Develop an internal process for the ongoing evaluation of child welfare practices Applicable Items or Systemic Factors: Quality
and systems, leading to program improvements.
Baseline (Performance at the time of the review):
Demonstration of Goal Completion:
Action Steps
Date
Quarterly Update
Qtr Due
(include persons responsible)
Completed
(Identify reporting quarter, e.g. Q1, Q2
Establish and maintain a process that yields valid data:
The agency will consistently conduct internal quality
Ongoing
assurance reviews of 6 cases per quarter that address all
CFSR outcome and performance items. Cases are randomly
selected from CP, CMH and Adoption open cases and cases
closed within six months of the review date.
Develop/implement a process for analyzing and learning from the data:
Child welfare supervisors and director will meet quarterly to
Qtr 4, 2010
review internal case review data .
Use the data to effectively implement practice and system change:
Outcomes will be evaluated and feedback will be provided to
Ongoing
staff. Data will be used to develop ongoing program
improvement strategies.
Quarterly reports will be forwarded to DHS.
Other:
Measurement/Monitoring Plan: Case Review Summary Report
Role of the Supervisor: All Supervisors partner with one staff person to complete the reviews. Supervisors provide feedback to staff an
the reviews.
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