Job title:
Part Time Customer Service Advisor (Partner Services Team)
Location:
Cardiff
Salary:
£17,000pa + annual bonus up to £3,500 (Pro Rata)
Hours:
21 hours per week, Saturday and Sunday plus one additional week day
Do you want to be part of a vibrant team who are dedicated and passionate about providing excellent
customer service?
You will be working in our state of the art building located at the heart of Cardiff’s city centre.
MotoNovo Finance is proudly recognised as an employer of choice, attaining the Gold Standard from
Investors In People award and the 3 Star Best Companies Accreditation in 2016.
We have also been rated the 6th Best Mid-Sized Company to Work For in the UK by The Sunday Times in
2016, following last year’s accolade of being the 14th.
Job Summary:
Proactively promote MotoNovo Finance products and services, manage all incoming calls and related
administration tasks in a professional manner. Liaise with all necessary departments to provide
assistance to dealers, brokers and account managers in order to deliver a reliable and efficient service.
Ensure dealer and broker applications for business facilities are processed, reviewed, vetted and set up in
accordance with Company Policy.
Responsibilities:
1.
Provide dealers and brokers with an efficient service in a professional, enthusiastic and
knowledgeable manner at all times in order to maintain and develop customer relationships and to
promote MotoNovo Finance and perform to agreed service levels in line with dealer requirements whilst
liaising closely with the all departments to deliver exceptional service.
2.
Ensure that prompt and regular communication and support is maintained between all internal and
external parties to ensure seamless and consistent service levels are maintained at all times, reporting
exceptional matters to line management.
3.
Ensure abandoned rate, call quality, productivity and all other department SLAs are met with
accordance of department targets.
4.
Ensure up to date knowledge of all MotoNovo Systems, including Nexus, Dealer Hub, Carport and
Motoclick.
5.
Escalate any system related issues where appropriate to Line Manager/ I.T department.
6.
Promote good Relationship Management with MotoNovo dealers and field staff as well as Head
maintained
at all times,
reporting
matters
to line management.
7.
Assist
with queries
from dealers
in exceptional
relation to new
or existing
agreements and maintain a comprehensive
and up-to-date knowledge and understanding of MotoNovo Finance products and services proactively
promoting them where appropriate.
8.
1. Regularly review and evaluate management information to maximise the
of the
Workingperformance
the CDC queues
todepartment
avoid potential dual interest/discrepancies/levy charges appropriately
9.
Develop
self
and
thereasonable
role by identifying
training and
development
needs in conjunction with the Partner
Undertake
any
other
tasks as requested
by line
management.
Services Manager.
10.
Assist the Partner Services Manager, Assistant Manager & Team Leaders with staff training, development
1. Ensure that prompt and regular communication and support is maintained between
and providing cover
in theirand
absence.
all internal
external parties to ensure seamless and consistent service levels are
maintained at all times, reporting exceptional matters to line management.
11.
Maintain an up-to-date knowledge of regulatory and legislative information related to MotoNovo
Finance products and services (e.g. ICOB, FSA rule, Money Laundering, Data Protection, etc. debt collection (e.g.
2. Regularly
review and
information
the
Money Laundering,
Data Protection
etc.) evaluate
as advisedmanagement
by line management.
Ensureto allmaximise
Money Laundering
issues
performance of the department
are reported appropriately.
Undertake any other reasonable tasks as requested by line management.
12.
Maintain good knowledge and understanding of all policies and procedures relevant to the role, being
compliant with these policies and procedures at all times.
13.
1. Ensure
prompt
and regular communication
support is maintained between all
Assist
in the that
collation
of management
information, as and
requested.
14.
Undertake any other reasonable tasks as and when requested by Line Manager.
internal and external parties to ensure seamless and consistent service levels are
maintained at all times, reporting exceptional matters to line management.
2. Regularly review and evaluate management information to maximise the performance of
the department
Everyone in our team can expect class-leading development and support, a competitive remuneration package
other
reasonable
requested bybenefits
line management.
and feelUndertake
part of aany
real
success
story tasks
with asexceptional
including: Pension (employer contribution of
10%), Private Medical Insurance, Life Assurance, Child Care Vouchers and 23 days holiday plus bank holiday,
your Birthday day off and a Christmas shopping day in December!
If you have the skills, enthusiasm and drive to become a fellow Motonovian, then we would love to hear from
you. Please apply now by sending your CV to [email protected]
Please note that prior to attending an interview; you will have to successfully pass a credit check as part of
our recruitment
procedure.
1. Ensure
that prompt and regular communication and support is maintained between
all internal and external parties to ensure seamless and consistent service levels are
We are committed
to the achievement
of equal exceptional
opportunities.
maintained
at all times, reporting
matters to line management.
Undertake any other reasonable tasks as requested by line management.