2015
Volunteer
Manual
305 25th St. W
Palmetto, FL 34221
941-742-5933
Table of Contents
Page
Introduction ...................................................................................................................................... 2
Shelter Information ...................................................................................................... 3
Mission/Objectives ....................................................................................................... 3
Meet the Staff .............................................................................................................. 4
How to Become a Volunteer ........................................................................................ 5
Responsibilities and Accountabilities ........................................................................... 6
Volunteer Code of Conduct/Ethics ............................................................................... 8
Volunteer Disciplinary Policy...................................................................................... 11
Volunteer Opportunities ............................................................................................. 13
Volunteer Tier Chart .................................................................................................. 21
Understanding Kennel Cards ..................................................................................... 22
FAQ…………………………………………………………………………………………….23
Volunteer Manual Acknowledgement Form ............................................................... 26
1
INTRODUCTION
Dear Volunteer or Interested Volunteer:
Welcome to the Manatee County Animal Shelter! Giving your time is one of the best things you can do for
the pets at the shelter. We rely on you to help us continue to provide the highest level of care we all want
for the pets during their stay. Volunteering at the shelter will not only be rewarding for you, but also for the
animals at the shelter. We need you to work together with us to find good homes for every healthy and
behaviorally sound companion animal and to save all dogs and cats that can be medically treated and
behaviorally rehabilitated. This manual outlines our general shelter policies as they pertain to the volunteer
program. Feel free to ask questions.
Your support and decision to be a shelter volunteer is not without responsibility. Those guidelines will be
outlined within as this reference guide should help you find the answers to some of the most commonly
asked questions new (and seasoned) volunteers ask. We depend on you to be an advocate in your
community and to educate your friends and family on issues that affect the lives of shelter pets everywhere.
You can make a difference to the animals in your community! We look forward to working with you. Thank
you for joining us!
Contact us if you have a question or concern about volunteering, the shelter, or any shelter policy.
Manatee County Animal Services
305 – 25th Street West
Palmetto, FL 34221
(941) 742-5933
[email protected]
[email protected]
For your convenience, this manual is also available on the Manatee
County Animal Services website: www.mymanatee.org/pets.
In order to get the most from your Orientation Session, please read
through the manual prior to attending.
2
A Big Thank You from the Animals and Staff.
Mission
The Division of Animal Services enforces the County's Animal Ordinance and the Florida Laws relating to animals,
provides an animal adoption program, picks up and shelters stray, sick and/or injured animals, issues rabies
license/certificates, investigates animal cruelty and neglect, and quarantines animals that have bitten someone. The
Division of Animal Services has also been charged with operating an open admission animal shelter program that
meets or exceeds both regulatory and humane State standards, rules and regulations. Some of the program
activities are mandatory and others fall into the category of elective or optional services.
Shelter Objectives
•
•
•
•
increasing pet adoptions and lost pet claims
emphasizing humane care for lost, unwanted, or displaced pets
assisting animal control public safety efforts by providing a safe haven for strays and secure area for
dangerous animals
reducing the costs to each participating entity through a shared regional facility
Achieving our vision and objectives can only be possible with community support through responsible pet ownership
and adoptions.
The Animals We Serve
Stray Animals
Manatee County Animal Services accepts stray animals from the public and Animal Services Officers which were
found within Manatee County. Due to space and resource limitations we do not accept animals from outside of our
jurisdiction.
Stray Hold
Strays are subject to a “hold” period of 3 or 5 days. Our hold period is 3 days for cats and 5 days for dogs. Bite
quarantine animals are held for 10 days. At the end of the hold period if the animal is behaviorally sound he/she may
be placed up for adoption. Volunteers do not work with or come into contact with the stray hold animals unless
directed by a Manatee County Animal Services supervisor or designee.
Owner Released Animals
Manatee County Animal Services also accepts animals from their owners if the owner resides within Manatee
County. Due to space and resource limitations we do not accept animals from outside of Manatee County. The fee
for an owner release is $20.00. Many times animals are released to the shelter due to no fault of their own. Some of
the reasons for surrendering animals include:
“He won’t behave,” “I don’t have time for her,” “I can’t housebreak him,” “He doesn’t get along with other dogs (or
cats),” “I’m moving,” “My landlord said, ‘no pets,’” “I can’t afford to take care of him,” “My husband is allergic,” “I got a
divorce,” “He destroys the furniture,” “She is too big.”
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Animals Available for Adoption
Volunteers will primarily be working with animals that are available for adoption to the public. Volunteers are
encouraged to socialize and care for these animals to help reduce stress and illness. These are also the animals in
need of photos, bios, outings and other methods of advertisement to increase their public presence.
Our Staff
We have dedicated and caring staff at the shelter. Please refer to this chart to
help you understand our organizational structure.
Animal Services Director and Chief
Bill Hutchinson
Peyt Dewar
Administrative Assistant
James
Enforcement Supervisor
Joel Richmond
Office Specialist
Ray
Vet Tech
Sarah Devito
Officers:
Jerry
Steve
Rick
John
Ernie
Taunia
Shelter Supervisor
Beth Lewis
Shelter Staff:
Trish
Kaci
Haili
Sadie
Leslie
Jeremy
Britteny
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How to Become a Volunteer
1. Complete a Volunteer Application and sign the Liability Waiver. Parents must
complete and sign the form for volunteers under the age of 18. The waiver must be signed prior to
participation in volunteer activities.
2.
Attend one Volunteer Orientation/Animal Handling meeting.
3. Attend other training and classes for various levels of volunteering.
Qualifications
•
You must be an animal lover and you must be able to understand the roles of Animal Services.
•
Be at least 13 years of age. Parents must accompany any minors under the age of 16 at all times while
at the shelter. If you are volunteering with a child you MUST remain together. Children under the age of
16 are not allowed to volunteer alone.
•
All volunteers are asked to contribute at least 5 hours per month and participate in shelter events.
However, all volunteer help is appreciated. If it is noted that you have not logged any volunteer time
within a few months we may remove you from active volunteer status. If placed on inactive status, a
volunteer may be required to repeat orientation and/or handling classes if a significant amount of time
has passed since the last date of volunteer service.
•
You must complete both the volunteer orientation meeting and the handling classes (if you wish to have
direct animal contact). Additional training may be required depending upon which area you would like to
volunteer. Class times and dates are listed on the website at www.mymanatee.org/pets under the
volunteer section.
You are an important part of the success of this organization. Volunteers are an essential part of on and offsite
events that are designed to promote the adoption of our animals, encourage donations, and provide information to
the public about our entire organization. We rely on you! Volunteers who sign up to volunteer and/or participate in
events, and do not show up without just cause and notification, may be removed from the volunteer database
pending review.
Email
We communicate with our volunteers primarily by email. In the rare event that might not be feasible, we will make
attempts to reach you by phone. It is imperative that you keep both telephone and email information current with
Manatee County Animal services at all times.
We will include you in our marketing and fundraising communications as well, given the importance of our volunteer
customer group.
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General Responsibilities and Accountabilities
It is desirable to clearly outline and identify responsibilities within the facility and to establish clear lines of
accountability and responsibility. The following shall apply:
1. The Board of County Commissioners sets the policies for the Animal Services Division.
2. The contracted Veterinarian is responsible for establishing disease control, medical care procedures and
protocols at the Shelter.
3. The Shelter Supervisor or designee of the Chief is responsible for the daily operation of the Shelter and
responsible for assuring that policy and procedure is followed.
4. The Volunteer Coordinator or designee of the Chief is responsible for assuring adequate volunteer coverage
and assigned tasks are based on the needs as determined by the Shelter Supervisor.
5. Volunteers serve at the discretion of management and can be removed as necessary should a volunteer be
in violation of any responsibility or procedure. Management is under no obligation to work with all volunteers
and can discontinue their work with a volunteer at any time.
6. The Shelter Supervisor and Staff, along with Volunteers, are responsible for the care, feeding, cleaning,
medical care (at the direction of the contracted Veterinarian) and any other needs of the animals while in the
County’s custody.
7. In the absence of the Shelter Supervisor or Volunteer Coordinator, a designee of the Chief will be
responsible for ensuring volunteers follow instructions and procedures set herein.
Policy and Procedure
As part of your orientation process you will need to familiarize yourself with the Policy and Procedures as set forth by
the Board of County Commissioners and the Animal Services Division. All volunteers are expected to understand
and comply with these policies and procedures as they pertain to their work at the shelter.
Rules, Regulations and Roles
•
The Volunteers’ role shall be to assist with the operations of the shelter at the direction of the Shelter Supervisor
or designee. Volunteers interfering with the operations of the shelter, disruptive or in violation of shelter policies
and /or code of conduct will be asked to leave.
•
The Shelter Supervisor or designee, and employees under the Shelter Supervisor’s direction shall be the agents
for determining animal disposition (i.e. intake, adoption, fostering, rescuing, euthanasia). Directives relating to
such shall come from established policy enforced by the Administration and set by the Board of County
Commissioners and the Division of Animal Services.
•
The Adoption Committee shall be responsible for facilitating adoptions, fostering and rescue of animals once
animal disposition has been determined by the management and cleared for release. It is the responsibility of the
Adoption Committee to adhere to length of stay restrictions and make every effort to place adoptable animals
with the appropriate adopter or facility.
•
A problem is some organizations is a lack of effective communication (written and oral) between management,
staff, including volunteers, and the individuals the organization serves. The following is intended to help eliminate
the problems that result from a lack of adequate communication.
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•
The Shelter Supervisor and Chief are responsible for Shelter operations and following their directions and orders
is mandatory. Failure to follow directives will result in removal.
•
This shelter in not an animal sanctuary and is not funded to run like one.
•
Volunteers shall not interrupt staff engaged in conversations with potential adopters or those citizens turning in
stray pets and owner relinquishments. We cannot make promises on the animals condition and adoptability.
•
Volunteers shall be allowed in the Shelter to perform the duties outlined in this Manual during the hours
established for Volunteer services. Such hours and times shall be determined by the Administration and may
change from time to time.
•
Only Animal Services Officers, Animal Care Specialists, Management, approved Dog Trainers or other
authorized persons may handle animals designated as dangerous, potentially dangerous or vicious, or
quarantine for a bite or court hold. At no time shall a volunteer handle any of these animals.
•
Animals in the Shelter’s isolation room may be handled by Volunteers; however, the volunteer must have
authorization from the Shelter Supervisor or designee. Volunteers are expected to adhere to all postings and
warnings with regard to the handling of animals.
•
Volunteers may not remove animals from the Shelter for any reason without authorization from the Shelter
Supervisor or designee.
•
Volunteers shall immediately report to the Shelter Supervisor or designee any change they note in the medical
status or behavior of any animal in the Shelter.
•
Any problems concerning the Shelter, including but not limited to, animal cruelty, animal neglect, violations of
this Manual, or any violation of the laws of the State of Florida or Manatee County shall be referred to the Shelter
Supervisor or designee as soon as possible. Any matters concerning the Supervisor or Staff shall be reported to
the Chief for appropriate action.
•
The Chief, Shelter Supervisor, Enforcement Supervisor, Animal Services Officers, Animal Care Specialists and
Team Leaders may hold quarterly meetings to review procedures, resolve problems and enhance services.
•
The Shelter operation presents a danger to people, especially those not familiar with dealing with animals. For
this reason, friends, relatives and children of Volunteers under eighteen (18) years of age are not allowed in the
Shelter while the Volunteer is performing his/her duties. With the exception of volunteers who are under the age
of 16 and who must be accompanied by a parent or guardian at all times.
•
Only Volunteers adequately trained in a specific task may perform that task. The Shelter Supervisor, with the
assistance of the designee shall make determinations as to which tasks a Volunteer may engage in, based on
this policy.
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Volunteer Code of Conduct/Ethics
As a volunteer representing Animal Services, your conduct and interaction with staff, other volunteers and the public
is expected to be professional and courteous at all times. By volunteering, you are making a commitment to staff
and animals to carry out, to the best of your abilities, the tasks you have pledged to perform.
The Volunteer Code of Ethics clarifies the expectations and principals for Manatee County Animal Services. Should
a Volunteer display unprofessional, dishonest or disrespectful behavior or exhibit a lack of self discipline, the
Volunteer will be asked to leave the premises. Such behavior could be grounds for disciplinary action and/or
permanent removal from the shelter.
As a Volunteer at Manatee County Animal Services, I pledge to:
 Respect others even though I may not agree with them
 Display courtesy, sensitivity, consideration and compassion for people and animals
 Use good judgment in recognizing the scope of authority of staff members
 Keep safety at the forefront of all volunteer activities
 Follow the rules presented to me in training
 Respect and use equipment and supplies as they are intended
 Report all injuries immediately to management
 Perform all tasks to the best of my ability
 Ask for help when needed
 Recognize training is essential to maintain safe shelter practices
 Recognize my limitations and those of others
 Set boundaries for myself – know my limits with the animals and other activities
 Hold myself accountable for the commitments I undertook
 Recognize communications are both verbal and non-verbal
 Listen to the needs of others
 Advise shelter personnel of relevant information regarding the animals and my involvement at the shelter
 Recognize that commitment comes from within
 Respect that people and animals count on me to honor my commitments
• Work together with staff and other volunteers to meet goals
 Value my role in the maintenance and growth of the organization
 Strive to promote a positive environment
 Respect and support all people and animals
Relationships with Staff
Volunteers and staff are considered partners in implementing the mission of Manatee County Animal Services, with
each having a complementary role to play. It is essential to the proper operation of this relationship that each partner
understands and respects the needs and abilities of the other. The day-to-day management of the Shelter is the
responsibility of the Shelter Supervisor, or designee, who directs all staff and program volunteers.
Volunteers will enhance the work of staff and not replace them. Staff input into volunteer job design is welcomed and
encouraged.
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Dress & Personal Appearance
While volunteering with Manatee County Animal Services, you represent our organization. Therefore, you are
expected to dress and groom yourself in accordance with accepted social and business standards, particularly if your
assignments involve dealing directly with the public. We ask that you keep this standard, this image and your own
safety in mind at all times.
YOU WILL GET DIRTY! PLEASE WEAR:
- Closed toe shoes- Flip flops will have you sent home
- Avoid clothes with rips, holes, tears
- Pants, or shorts to knee level and high socks
- Please tie back long hair
- Don’t wear dangly jewelry
- Leave valuables at home or in your car- take pictures on your phone if you’d like, in the yard though!
Once you have completed 15 service hours you will be given a volunteer t-shirt and an ID Badge, which must be
worn at all times while volunteering. Additional shirts can be purchased from Manatee Apparel.
PLEASE WASH YOUR HANDS! This helps from transmitting disease from both kennel cough in dogs, and URI in
cats.
Recruitment
All volunteers must complete the Volunteer Application Form, sign the Release form, and agree to abide by the Code
of Ethics and the volunteer conditions. Volunteers under the age of 18 may volunteer at the shelter with the approval
of management for special projects when appropriate supervision is available. Volunteers between the ages of 13-15
must be accompanied by a parent or guardian at all times when volunteering. Volunteers between the ages of 16-17
may volunteer with parent or guardian permission as long as they have a signed release form on file.
Screening
The purpose of completing the Volunteer Application Form will be to determine the qualifications, ability and
suitability of the individual to perform work on behalf of the Shelter. In all cases when applying for volunteer
positions, the Shelter Supervisor or designee will screen all volunteer applicants as required.
Orientation
All volunteers will receive a general orientation covering the Shelter’s structure and its mission, all pertinent safety
procedures and policies, and the work to which the volunteer will be assigned. After the volunteer has been
assigned a specific volunteer opportunity, a training session must be completed before the volunteer can actively
participate on his/her own. Experienced volunteers will be included in the design and delivery of volunteer
orientation sessions and training.
Part of your job, as a volunteer, is to make sure you understand the instructions. It may take a few visits to feel
comfortable. Give yourself time and ask a lot of questions. There may be times when you need help with a task or
have questions regarding policies or procedures. The person to ask for help is the trainer you are working with in
your program. If he or she does not have the answer, then a staff member or the Shelter Supervisor would be the
next choice. The important thing to remember is: IF IN DOUBT - DO NOT HESITATE TO ASK. No question is too
small or too trivial.
Volunteers working in the Shelter are required to sign in before their shift and sign out after their shift. This
information is extremely important in the allocation of volunteer resources, and for volunteer recognition.
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If nametags are available and issued, volunteers are expected to wear them so that you will be identifiable to the
public. Knowing the names of your co-workers will make you and them feel more comfortable.
Answering Questions from the Public or Media
As a volunteer for Manatee County Animal Services, you are acting as a representative and ambassador for the
Shelter. On occasion you may be asked questions regarding Shelter policies, philosophies, or services that you do
not feel comfortable with or qualified to answer. In these instances, please refer the inquiry to the Shelter Supervisor
or to a staff member. It is perfectly acceptable to say: "I am a volunteer, I do not know the answer to your question,"
or "I do not know, but I would be pleased to find a supervisor for you."
Grievance Procedures
Volunteers are expected to bring concerns regarding violations of policy and/or codes of conduct immediately to the
attention of management. All grievances brought forward are to be based on first hand information as a witness to
the violation or through your direct involvement.
Grievances pertaining to supervisors of the shelter should be brought to the attention of the Chief, who will provide
guidance on the necessary action. Volunteers are prohibited from directly confronting supervisors or shelter staff.
Grievances pertaining to staff (non-supervisory) misconduct should be brought to the attention of the Shelter
Supervisor. Should the behavior continue, the matter should be brought to the attention of the Chief.
Euthanasia
Euthanasia is a difficult, but inevitable part of animal welfare. Our main goal at the Manatee County Animal Shelter is
to achieve 90% Save Rate. Decisions regarding the adoptability of animals are made by trained shelter staff,
including the Shelter Supervisor, after reviewing temperament test data, health conditions and all other available
information about the animal. Animals who pose a significant risk to other animals or to humans must be humanely
euthanized in order to protect public safety. If an animal has behavioral issues that are treatable, every effort will be
made to rehabilitate the animal or contact rescues for help. However, in cases where treatment is not successful or
the resources do not exist in the community to help the animal, these animals may also have to be euthanized. A
personal attachment to certain animals and empathy for those who must be euthanized is absolutely understandable,
but final decisions regarding euthanasia cannot be open for debate with volunteers. We encourage the volunteers to
let the staff do their jobs without criticism or judgments as a euthanasia decision is emotionally difficult for everyone
involved. If you are uncomfortable with euthanasia, you may wish to consider volunteering in a capacity which helps
the mission of the Shelter but which does not have direct one-on-one contact with the animals. Only the Shelter’s
Contracted Veterinarian or certified Animal Services Staff will be permitted to euthanize animals. At no time will any
volunteer be permitted to assist with euthanasia.
Acts of Misconduct
The Board of County Commissioners is committed to achieving the highest possible standards of service to animals,
staff, volunteers, and the public. In order to achieve this, it encourages staff and volunteers to report any cases of
malpractice, illegal acts, or omissions of, which adversely affect the Shelter’s provision of safety, service and care.
No one who raises concerns responsibly and reasonably as outlined in this policy, shall be discriminated against,
disciplined or reprimanded for reporting their concerns or requesting guidance concerning bad practices or
application of the Code of Conduct/Ethics.
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Raising an Issue
Any concerns about an interpretation, application or suspected violation of the Code that members, staff or
volunteers are not comfortable raising directly with the person(s) concerned should be brought to the attention of
management. The matter shall be reviewed and the complaint directed to the appropriate authority.
VOLUNTEER DISCIPLINARY POLICY
If, at any time, a volunteer violates Manatee County Animal Shelter policies or is deemed unfit for volunteering for
any reason, the management reserves the right to immediately request that the volunteer leave the shelter
premises. A volunteer may also be suspended from their volunteer activity as necessary until a final determination
can be made on the action to be taken. Any request by management for a volunteer to leave the shelter must be
immediately brought to the attention of the Chief. Should the nature of the violation warrant, the volunteer may be
suspended for a period of time or a request may be made by management for the volunteer to be permanently
reassigned and not return to Shelter activities.
Prior to any request by management for reassignment, the following effort should be made to resolve the matter;
however, management is under no obligation to do so;
1. Provide clear warning and notice to volunteer(s);
2. Refer the matter to the Animal Services Chief for resolution plan;
3. Provide retraining if indicated.
Volunteer Reassignment
Volunteers who are unable to comply with shelter requirements and options 1 through 3 have been unsuccessful;
the volunteer will be reassigned as necessary. Prior to any volunteer reassignment the matter will be reviewed by
the Chief and Volunteer Coordinator to ensure reasonable efforts toward corrective action have been adhered to
by management.
Volunteer Termination
Manatee County Animal Services reserves the right to terminate a volunteer’s service at any time, with or without
notice. We advise volunteers to follow staff directives and to not represent themselves as employees. The following
are some occurrences that may result in termination:
•
•
•
•
•
•
Stealing or Substance Abuse
Discourtesy/rudeness to another volunteer, staff member or citizen
Misrepresenting MCAS or MCAS staff in any way
Unauthorized communication with media regarding shelter policies or practices
Any deliberate act of cruelty to an animal
Careless, negligent performance of volunteer duties
Volunteers who do not adhere to the policies and procedures of the animal shelter or who fail to satisfactorily perform
their volunteer assignments are subject to termination. The termination of a volunteer is at the sole authority of the
Animal Services Chief. All requests for termination shall be reviewed by the Animal Services Chief for final
determination. The following disciplinary procedure will be followed when the Shelter Supervisor determines the
conduct of a volunteer is inappropriate:
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First Action: Verbal warning
Second Action: Request by management to leave premises for the day
Third Action: Suspension from Shelter with Corrective Action Plan
Forth Action: Referral to Animal Services Chief for potential reassignment or termination from program.
Note: In certain circumstances the actions of a volunteer may warrant proceeding directly to a suspension or
termination. Suspension may lead to reassignment upon review by the Chief, Shelter Supervisor, and/or
volunteer coordinator.
Assignment
We will do our best to assure that your assignment is one for which you have expressed an interest and aligns with
your time and talents. We reserve the right; however, to reassign you as may be needed by our animals and
programs.
Community Service Volunteers
Individuals who seek volunteer opportunities as a result of legal offense and adjudication may apply following the
same process as outlined above. We reserve the right to deny volunteer opportunities to any individual at any time,
particularly for court ordered community service.
Emergencies
Please report any injuries to yourself, other volunteers, visitors or animals to shelter staff immediately. If you are
bitten and the bite breaks your skin, notify a staff member and shelter management immediately. We are required by
law to file a bite report for every incident involving a bite no matter how minor or severe.
Drugs and Alcohol
Drugs and alcohol are not to be used by volunteers during activities. The sale, use, possession, or transfer of a
controlled substance or alcohol on Manatee County Animal Services premises or during work time is prohibited.
Restricted Areas
No volunteers are allowed in these areas unless escorted by Manatee County Animal Services staff or directed by
the Shelter Supervisor or designee:
•
•
•
•
Animal unloading area, including the walk in cooler, euthanasia room and incinerator area.
Any area where dogs and cats are held for bite quarantine.
Any area where dogs and cats are held for isolation/treatment.
Any stray impound area where dogs and cats are in holding.
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VOLUNTEER OPPORTUNITIES
DOG WALKING
After completing orientation, a DOG HANDLING TECHNIQUES 101 will take place. Even someone with dogs all their
lives may find walking our shelter dogs overwhelming and strenuous. We do ask every dog walker to use the same
techniques and methods to help our dogs with routine and stick with good habits.
COMMUNICATION is key!
We have a board in the hall that lists all dogs and kennel numbers. If a new dog was moved over recently, please
see if it mentions a note about their behavior and needs.
HELPFUL HINTS:
- Flip over the “WALK ME/I’VE BEEN WALKED” sign before heading out the door.
- Don’t put your fingers through the chains. Let the dog sniff the back of your hand.
- Hold leash behind back to not overexcite the other dogs. They know what that leash means! 
- Make sure the hall is clear before entering or taking a dog out.
- Start with green dogs, and yellow if you feel comfortable. Red dogs can be handled upon more hours and
training. Red means STRONG, NOT bad!
- Hold the leash with two hands.
- Do not take a dog out you are uncomfortable with- KNOW YOUR LIMITS!
- Always double check the kennel latch.
- Make sure the dog is not walking YOU! Be in charge. Be stern. Change direction and make the dog work.
- ALWAYS pick up poop and throw it in the OUTSIDE bins.
- Never try to break up a dog fight- GET STAFF!
- Do not over treat- leads to upset tummies
REQUIREMENTS:
□Orientation
□Dog Walking Class
□Attend continued classes
□Red dogs- need to know limits and strength- will be appointed by John Marble and other senior volunteers
ONE-TO-ONES
ONSITE/ADOPTION COUNSELOR
Our afternoons are more laid back and when it is a good time to take an individual dog out in the yard. Here you get
to learn their personalities, snap pictures, find out what intrigues them- take notes about what toys they like, if they
know any commands, and any other tidbit that would help a potential foster parent.
If a potential adopter comes by, we may ask you to take the dog out in the yard for them. Let the dog wander the yard
as you ask the potential family what they are looking for (size, age, activity level) and perhaps you can make
suggestions of who else they should meet. Please do not attempt meet and greets with their dog without a staff
member aware.
Sample questions include “Do you have a fenced in yard?” “Do you have small children?” “Are you aware of
heartworm?” “What is your work schedule like?” “Are you looking for an active younger dog or senior?”
REQUIREMENTS:
□Orientation
□Dog Walking Class
□Visit 2X a week in afternoons, know dogs personalities that will fit to family
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OFFSITE/ADOPTION COUNSELOR
PLEASE consider taking a dog out for the day! If you need a crate for your SUV, we can provide one. A day out with
you helps us learn more about their behaviors, and gives them a break from the kennels. Dogs allowed to go will
have folders already made up and be spayed/neutered, vaccinated and microchipped.
Dogs MUST be back one hour before closing and cannot be just handed off to potential adopters- training in the
paperwork and process will be needed before being able to pick up a dog.
REQUIREMENTS:
□Orientation
□Dog Walking Class
□Vehicle to transport
□Public speaking skills
□Red dogs- need to know limits and strength- will be appointed by John Marble
If you meet a family offsite who wants to meet a different dog based off of your counseling, give them our card and
write that dogs name on it and for them to call us. Even better if you get their name and number, or have them follow
you back to the shelter!
CREATIVE TEAM
Marketing and networking our animals for adoption is HUGE. Our location is not ideal, but the potential number of
families is endless. Reaching these populations is important and we need help advertising. A striking flyer attracts
more people and “shares” on Facebook than just a picture of the animal behind barsLearn how to use www.picmonkey.com or play around on Word or Adobe to create individualized flyers.
P.S. Cheesy themes work!
-DESIGN FLYERS
( Can use phone apps like Photofy)
-CREATE EVENT DISPLAYS
-FACEBOOK CAMPAIGN
***Photographers:
Please inquire about the group
Picture Them Adopted (PTA)
However any pictures are great!
REQUIREMENTS:
□Orientation
□Public speaking skills
□Computer literate
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STREET TEAM/ COMMUNITY OUTREACH
Not tech savy? That’s OK! We still need personable and outgoing individuals to get out and promote!
-DISTRIBUTE FLYERS (ON CRAIGSLIST, TOO!)
-CHECK LOST AND FOUND, AND “WANTED” ADS, TOO!
-RECRUIT FOR ADOPTABLE MASCOT PROGRAM/BUSINESS FOSTERS
-“LOOK AT ME” POSTERS AND PROMOTE EVENTS
-CONNECT WITH CHURCHES/SCHOOLS/ORGANIZATIONS FOR
VOLUNTEERS/EVENTS
-Walk the Farmer’s Markets or any other fun event with flyers of our dogs
for adoption or to promote spay and neuter!
REQUIREMENTS:
□Orientation
□Public speaking skills
□Transportation for offsite promotion
□Computer access
ADOPTION EVENTS
Offsite adoption events are wonderful! However, lots of planning and players are needed to successfully and safely
facilitate them. Please be a leader and help organize one! Shifts need to be assigned as well as responsibilities.
Whether at PetsMart, Pet Supermarket, or a combined event with Humane Society or Bishop, we need to stay
organized and timely. Dogs that are approved to attend will be by the Volunteer Coordinator with input from dog
walkersDogs can be transported by Volunteer Coordinator in van if arranged ahead of time.
The number of dogs attending depends on number of volunteers5 volunteers = 4 dogs (1 volunteer to handle paperwork and questions/relieve for breaks)
Event leaders should have an outgoing personality to talk with the public and understand the necessary paperwork.
The following outlines a typical Saturday adoption eventAM SHIFT
8:00 AM- 1-2 Volunteers help load crates/table/supplies into their vehicle, and then exercise dogs attending.
Get dogs in harness/bandanas/vest and help load up into the van.
9:30 AM- Volunteers meet and help set up crates at location.
10:00- 12:00 –Help families meet dogs, keep them from interacting with customers dogs, engage to not have bark
and whinePM SHIFT
12:00-3:00 PM – Trade off and learn about dogs there before taking over and any other news to share3:00 PM- Start loading up to go- need a volunteer to help drive back crates and unload/finish paperworkAnimal Services closes at 4 so must be back in the gate before then unless arranged with Volunteer Coordinator
prior.
Make sure to take tons of pictures and to let the shelter know when an adoption happens so we can put another dog
into the kennel.
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REQUIREMENTS:
□Orientation
□Dog Walking Class
□Vehicle to transport
□Public speaking skills and overview of adoption process
□Red dogs- need to know limits and strength- will be appointed by John Marble
DOG BATHING:
Our tub is now located and accessible to volunteers! Dogs who attend offsite events need baths Friday. Any other
dog you find could use a bath, feel free to ask for help loading into the tub and scrub away! Grooming techniques can
be taught if interested through Ruff Cutz owner Bill Oser.
REQUIREMENTS:
□Orientation
□Red dogs- need to know limits and strength- ask for help to lift!
WHAT IS FOSTERING?
If you would like to help make a lasting impression on an animal, as well as free up a kennel space for another
homeless animal, please consider fostering! Watch an animal blossom in your very home, while helping dedicate a
search for the perfect forever family.
Requirements to foster include:
- Application to foster
- Transition Foster Agreement
- Reliable transportation to the shelter, events, and vet as needed
- Provide a safe, loving environment
We have:
- Medical- Bottle baby kittens, kitten orphans under 2 lbs., and heartworm dogs.
- If you would like to foster a dog of your choice, we can connect you with a local rescue.
Dogs in foster have the chance to safely explore new environments and the chance to properly socialize with both
humans and other dogs. Once comfortable and/or completed heartworm treatment, you will be required to attend 2
offsite adoption events a month. Constant networking at local dog-friendly establishments and through social media
is encouraged, too!
SCHEDULING:
Volunteers are welcome to come visit from 10-5 Monday through Friday, 10-3 on Saturday. Our regular dog walking
brigade comes in at 10 AM to get all the dogs their daily walk. Please consider coming in the afternoon for visits since
the mornings are pretty consistent.
Events are some Fridays and most Saturdays and typically will have the hours of 8:30-4. Most events are broken up
into shifts. Please specify if you prefer AM or PM.
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OTHER VOLUNTEER OPPORTUNITIES
We encourage all creativity and skills to help out our animals and staff!
Level One: This program is designed for beginning volunteers, community service workers or high school
students.
Maintenance
Includes general clean up of the yard, watering, and handy work jobs etc.
Shelter Cleaning
Includes cleaning and disinfecting shelter cages for both cats and dogs.
Administrative Support
Filing, data entry, telephone work and other secretarial/clerical tasks. Some tasks can be performed off-site
in a volunteer’s home. While contact with the animals is low, you will be in the Shelter therefore; this is not a
suitable position for someone with animal allergies.
Advocacy
Includes working on the Shelter web page, Petfinder, and looking for any/all opportunities to promote the
Shelter within the community. Mount local advocacy campaigns to bring about positive changes on key
animal issues. This includes speaking to local politicians, writing letters to government and local
newspapers, and distributing information in support of particular issues.
Laundry
Assist with the daily duties of cleaning and folding the laundry used to clean and as bedding for cages.
Host / Greeter
Greet everyone coming into the Shelter during “Public” hours, and assist by showing them around the
Shelter, and providing basic information. Volunteers working in this program must have good people skills.
While contact with the animals is low, you will be in the Shelter and; therefore, this is not a suitable position
for someone with animal allergies.*
Cat Socialization/Grooming Program
This program is designed to increase trust in humans for cats that have been poorly socialized or
have been strays for a time. Volunteers can habituate cats to positive interaction with humans
through play, grooming, and handling.
Cat Care Program
Feeding, cleaning, and caring for the animals and providing for their comfort and well-being.
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Level Two: This program is designed for experienced volunteers who have been recommended by staff and
approved by the Shelter Supervisor to work in the Isolation and Medical Rooms. Special training for some of the
programs is required.
Dog Walker/Grooming Program
Can be physically demanding, but the dogs benefit tremendously from the exercise and human
companionship. Dog Walkers provide stress reduction activities during the walk and teach the dog
leash manners to increase adoptability. The interaction between walker and dog helps socialize the
animal and increase its chances for adoption.* All dog walker/canine companion volunteers will be
required to also train the dogs in order to teach them better manners.
Adoption Counselors (In shelter position)
Matching dogs/cats with an adopter to ensure compatibility is very important. Volunteers who enjoy
interacting with people and dogs can conduct interviews with prospective adopters.
Lost and Found Counselors (In shelter position)
Matching lost pets with their owner to help get more animals out of the shelter and back into their home.
Foster Parents
Provide a temporary home (perhaps for 3 - 8 weeks) for animals waiting to be adopted. This is for
animals that need extra care such as puppies, kittens, or animals recovering from an illness. This also
includes marketing fostered animals to help them get adopted so they will not have to return to the
shelter.
Animal Fostering - Clerical
Assisting with all aspects of the animal welfare programs at the Shelter. Organizing the foster program to
find foster parents who will provide a temporary home (perhaps for 3 to 8 weeks) for animals waiting to be
adopted. Scheduling foster parents for medical appointments and events.
Revenue/Donation Development /Grant Writers
Responsible for generating donations for the Shelter and attention and support to animal related issues.
Develop events to help fundraise for the Shelter and promote animal welfare such as Auction and Dinner,
Open Houses, and more. Volunteers are always needed to help raise funds, organize and run special
events. Find and write grants to help substitute taxpayers money for the shelter’s needs.
Humane Education
Assists in providing education in the community on animal related issues. Promote awareness on
responsible pet care and animal safety.
Volunteer Development
Recruitment, development, orientation and recognition programs for the Shelter Volunteers.
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Level 3: These programs require advanced training and animal handling experience for the safety of the volunteer
and the animals.
Advanced Humane Education
Becoming a community liaison to educate the community on animal related issues and promote responsible
pet ownership and animal safety through marketing and outreach programs.
Adopt-A-Bull Pit Program
This program strives to promote the bully breeds and highlight them for the good dog that they truly are.
This program uses training and marketing and events to showcase the bully breed dogs.
Vet Tech Assistant
This program is for the person with animal medical or shelter medicine experience who can assist the vet
tech with animal exams, medications, testing, treating, and moving animals through the shelter.
Play Groups
This program is a shelter enrichment activity for the dogs. Dogs who are allowed to participate in play
groups are less stressed and show better to potential adopters because of the stimulation and enrichment
they get from group time. This program is not designed for the beginner. This program requires volunteers
with an extensive knowledge of dog behavior and the ability to manage a group of up to 6 large dogs during
play. This program also requires special tools to ensure the safety of the volunteer and the animals.
Behavior Modification and Training
This program is for volunteers who have a vast knowledge of animal behavior and the understanding of how
to correct inappropriate dog behavior. The behaviors could include jumping, minor dog aggression, or rough
play. This program is only suitable for advanced and senior volunteers who have experience and can
demonstrate their knowledge and skill prior to being allowed to work with any animal that may endanger
them or others. This program will be used on an as needed basis.
Lead Volunteers
Lead volunteers will be the team leaders for each group of volunteers. These volunteers will be senior
volunteers with the knowledge and understanding of any of the volunteer programs so that they may teach
and mentor and manage the volunteer group in the specific volunteer program they are lead for.
Please note that a volunteer orientation is required for all positions.
To progress to the next level, additional training must be completed.
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Mentoring
and
Lead Volunteers
Level 3 - High Level Volunteer
(Have completed orientation and higher level
specialized training and are senior volunteers)
Play Groups, Pit Crew,
Behavior Modification/Training
(Advanced), Vet Assistant, Humane
Education
Level 2 - Mid-Level Volunteers
(Have completed orientation and a specialized training for desired
catagory)
Dog Walkers, Events, Pet Counseling, Foster, Basic
Training
Level 1 - Basic Volunteer
(Have completed an orientation and nothing additional)
Laundry ,
Data Entry,
Cleaning,
General Maintenance,
Feeding,
Phone Calls, Dog Washers, Animal Transport,
Fundraising, Socialize Cats
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Understanding Kennel Cards
Each animal housed at Manatee County Animal Services should have his or her own kennel card. Kennel cards
provide valuable information to staff, volunteers and the public. Please do not remove the kennel card from a cage
unless asked to do so by a staff member. If you notice a cage does not have a kennel card that corresponds to the
animal inside, please let a staff member know so that we can replace the card.
Kennel No: Is the cage
location of the Animal
Animal No: Is the animal’s
unique identifier
Name, Description, Breed,
Age, Sex – To the best of
our knowledge
Intake Date: Is the date the
animal enters the shelter
Review Date: is the date
the animal’s hold time is up
and the animal is ready for
review and assessment
Intake Type: This lets us
know at a glance if the
animal was a stray, was
confiscated for cruelty, or
owner surrendered
The bottom section is for
additional notes which are
generally kept in the
computer system.
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FAQ
How are you different than a rescue shelter?
All animals that come to us cannot be turned away. As a division of Public Safety, we are
constantly receiving numerous animals and sometimes with medical or behavioral issues. Majority
are strays/unclaimed pets of owners, but we also have confiscated/cruelty cases, owner surrenders
and animals that have bitten. Unlike a rescue, we take every breed and reach out to the special
rescues to help “pull” from us to make room for other animals coming in. We do not have the funds
nor the facility to treat most medical issues and need help from outside sources for animals who
are overwhelmed and not thriving in a loud kennel environment.
Why can’t I foster for just a few weeks?
Our foster program is designed for foster parents to adopt out the animal from their own
marketing and outings. With our kennels constantly full, it is hard to promise an open kennel space
to the dog or cat you take home for a few weeks.
A great opportunity is to foster over the weekend from Saturday to Monday since we are
closed on Sunday. That is the only exception for a short term foster. If the dog does not find a
family over that weekend, the dog must be returned by 5 PM Monday. If a family is found, then
paperwork must be completed at Animal Services to get a license tag and microchip that Monday.
What is kennel cough/upper respiratory infection?
Just like children in school, dogs and cats in close proximity can catch colds, even with a
vaccination prior to boarding. “Kennel cough” in dogs, URI in cats- is basically a cold virus that is
airborne. Most commonly the dogs will have a dry cough that sounds like honking and can cause
gagging. Some dogs will have a mucusy nose and if not treated can lead to pneumonia.
Unfortunately, when an outbreak occurs, adoptions and volunteerism may be closed. In these
times, get ready to promote adoptions hard to make up for the days they are unable to be adopted
under quarantine. Symptoms can last 5-10 days. Please write on the medical board if you notice any
of these symptoms.
What is heartworm?
Heartworm is a parasite that is infects the blood and the heart. It is contracted by mosquitos
and cannot be transferred from dog to dog, or cat to cat. Increasing their heart rate (running, walks
in the heat) will not help their condition, so we ask to take special care with these guys when
interacting in the yard or for walks. If the dog is adopted, or you foster from us, treatment is
provided through Animal Network. An injection is given into the muscle to start killing the worms. It
is important to restrict activity as the worms can be lodged into the blood vessels. Treatment takes
about 6 weeks and then ease back into activity. Animals can get heartworm again if not placed on
preventatives so it is very important to encourage all adopters to make sure they purchase it.
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What is tapeworm?
All dogs are dewormed regularly. Lots of puppies that come in have tapeworm, and they have big
protruding bellies. Tapeworms can emerge from fleas or from feces. PLEASE clean up the dogs
mess outside, and keep an eye out for tiny white squirmies! Let a staff member know or write it on
the medical communication board which dog and kennel number.
What is spay and neuter and why?
This is one of the most important aspects of reducing intake of unwanted pets- all of our
animals adopted out are spayed and neutered. By removing the sexual reproductive organs,
animals do not reproduce but also have numerous health and behavior benefits associated with it.
Animals who have had surgery are not to engage in strenuous activity, lay in the dirt, jump, swim in
kiddie pools or anything else to irritate the incision. If you notice an extremely red or swollen
incision area, please let a staff member know or write it on the medical communication board.
WE ARE SO HAPPY YOU ARE HERE TO HELP!
Please record your skills, interests and animal handling history or
affiliations so we can place you on the right team.
Working together will help enrich the lives of the cats and dogs and most
importantly, reach a goal of no more homeless pets.
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Volunteer Manual Acknowledgment
I have read and understand the Manatee County Animal Shelter Volunteer Manual.
I agree to abide by these policies and I understand that my volunteer service can be terminated by MCAS
staff at any time, with or without notice.
(Please print)
Name ________________________________________________________________
Signature ______________________________________ Date ___________________
Email __________________________________________________________________
Phone _________________________________________________________________
Parent Signature if under 18 _______________________________________________
Received by Staff Member __________________________ Date _________________
Photo Release
During my volunteer activities with MCAS, I understand that my photo may be taken at various events and
projects. By signing below I also hereby grant MCAS permission to use my likeness in photograph(s)
and/or video(s) in any and all of its publications or on the internet, whether now known or hereafter existing.
I will make no monetary or other claim against MCAS for the use of the photograph(s) and/or video(s).
_____________________
Volunteer Signature
_____________________
Name Printed
________________
Date
Parent Signature if under 18 _______________________________________________
_____________________
MCAS Staff Signature
_____________________
Staff Name Printed
________________
Date
Areas of Interest
Would you like to be a TEAM LEADER? ___________________________________________________
PLEASE RETURN THIS PAGE SIGNED AND DATED
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