The Surgery
Rendcomb
Cirencester
GL7 7EY
DR S E WHITTLES
DR I R DAVIS
DR C F HENDERSON
RENDCOMB SURGERY
Tel : 01285 831257
Fax: 01285 831679
www.rendcombsurgery.co.uk
Rendcomb Surgery Values
At Rendcomb Surgery we believe that our relationship with our patients is based on a promise to do
the very best for them when they seek help and to always go that extra mile.
In practice this relationship means:
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Practising truly patient-centred care where what is important to the patient is fundamental
to any decision making.
Treating all patients fairly and without discrimination or prejudice.
Being polite, considerate and honest and at all times promoting openness and transparency.
Supporting patients in caring for themselves to improve and maintain their health.
Encouraging patients who have knowledge about their condition to use this when they are
making decisions about their care.
To be family centred – the need to explore the illness and needs of the patient so that the
care that is provided is culturally responsive, flexible and relevant to each individual in the
context of their family.
Recognising that a caring doctor may at times have to challenge and confront as well as
listen and support.
To deliver personalised, cost effective care.
Promote a shared decision making between patients and carers
To follow gold standards in palliative care assuring the best possible care at the end of life, in
the place of choice for the patient, whenever possible.
To recognise that sometimes we get things wrong and, when this happens, being quick to
apologise, make corrections where we can and learn from our mistakes.
At all times to act ethically and with honesty and integrity.
Maintain a clean, safe, welcoming environment within the practice and to practice high
quality clinical care.
Being committed to the care of all of our staff and to promote a happy working atmosphere.
All clinical staff to show a commitment to stay up to date with relevant medical
developments and to take part in appraisals and revalidation.
To ensure that all staff feel there is an atmosphere of shared ownership of these values and
an ability to shape them into the future maintaining Rendcomb surgery’s ‘special something’
with the patients.