Introduction to
Student Services
Simon Ganderton
Student Success and
Engagement Team
Manager
Student Advice Team
Student Services
Wellbeing Team
Student Funding
Advice Team
Student Success and
Engagement Team
Learning Support
Team
Your first point of call is
always…
The Student Advice
Team
Here to help students now and throughout their
studies
• The Student Advice Team (SAT)
• Situated in the Holgate Student
Centre
• Provide Information, Advice and Guidance
• Book appointments with other Student Services teams
• If they do not know the answer to your question they will
point you in the right direction of someone who does
Help and Advice
Here to Help
Wellbeing
Team
School
Admin Unit
Information
Learning
Services
Student
Advice
Desk
Chaplaincy
and Spiritual
Care
Study
Development
Student
Advice Team
Health
Centre
Careers and
Employability
Disability
Support
Student
Funding
Advice Team
Student Funding
Advice Team
The Student Funding Advice Team are here to help
students to:
•
Identify and apply for financial help
•
Answer questions on student funding
•
Help you prepare your finances
•
Provide budgeting and money management advice
•
Run campaigns to help students manage their money
•
Support and guide you throughout your studies
Learning Support
Team
The Learning Support Team offer the following
services:
• Support for disabled students including
Disabled Student Allowance (DSA) help
• Specialist support for students with dyslexia and other
specific learning difficulties
• Study Development offers workshops, short courses, 1-to1 and small groups tutorials for all students wanting to
improve their study skills, critical thinking, time
management or writing skills
The Wellbeing Team offer the following services:
Wellbeing Team
• Counselling
• Welfare advice
• Wellbeing support
• Mental health support
• Self-help materials and workshops
York St John is a supportive community promoting
better ways of living
Your Wellbeing
• Wellbeing Zone
• Happy Fridays
• Safety Campaigns
• Student Union clubs and societies
• YSJ Active
• Volunteering
Chaplaincy provides
Chaplaincy
• Confidential pastoral care for students whether of faith or
of no faith
• Chapel ‘Contemplation Room’, the ‘Quiet Space’ and the
Peace Garden for prayer or reflection
• Christian Worship
• Links to the Inter faith community in York
• Faith Advisors to offer spiritual support – Buddhist, Hindu,
Muslim, Jewish. Sikh and Baha’i
• In addition to the regular Christian events held in the
Chapel, special celebrations of other religious
festivals take place throughout the year.
Safety & Harassment
York is a safe city but crime happens everywhere so you
still need to be careful.
Personal Safety
•
Use the NYP@Uni website – it covers personal safety, safety
in your flat and property safety
•
If you have an emergency off campus call 999 or for a nonemergency call 101 (for police assistance) or 111 (for
medical assistance)
•
You may see PCSO’s around campus - Naomi Harris tag no.
5497
•
On-campus security number 01904 876444
•
Security office is located next to Temple Hall (no. 23 on your
campus map)
•
Close and lock all doors and windows when you
leave
•
Get a list of taxi numbers and/or check routes
home from clubs and the city. Get a map and
always plan ahead
•
Always try to stick together and walk with others
especially at night
•
Pick up your Personal attack alarm from the
Student Union or Student Advice Team desk in
Holgate Student Centre
Personal Safety
Plan Safe, Drink Safe,
Home Safe
For more information, visit the SU website and search ‘safety’
Pay Safe ‘N’ Stay Safe
Streamline Taxis operate a vulnerable persons’
service thereby if someone, particularly a student
who has run out of money, can still get home safely
and can pay later.
The way it works:
1. Call or get picked up by Streamline and quote ‘Pay Safe ‘n’ Stay
Safe’.
2. When you arrive at your destination, leave your student card
as a deposit for your fare and sign the receipt.
3. Pay at the Streamline office within 48hours and pick up your
card.
Lone Person Policy - inform the operator that you are a lone
York St John Student. This will then put you at the top of the
waiting list for taxi’s, and become the priority for Streamline taxi’s.
Text Service for Deaf and Hard of Hearing Students students are now able to send text requests for taxi pick-ups,
instead of calling.
For more information, visit the SU website and search ‘Taxi schemes’
• It is not worth the risk
River Safety
• The river is cold and has a strong current, even in the
summer months
• It is dangerous to even dangle your legs over the edge of
the river banks or stand too close – you could slip, fall or
be dragged in by accident
• Don’t’ walk by the river alone – especially at night
• NightSafe scheme
• What to do if the worst happens – keep calm, call the
emergency services and use life rings if available but
do not attempt to jump into the river yourself
Online Safety
• “In a recent survey by Acas, 45% of
those involved in hiring staff said
they were already using social media
tools in recruitment”
•
Only post pictures and statuses that you would be happy
for happy your mum/new boss to see – assume that
everything you post is permanent
•
Don’t put credit card or other personal details, including
your home address and phone number, online
•
Be aware of your privacy settings
•
If you are experiencing harassment or bullying online
make sure you report it. Block the user and contact the
Student Advice Team in Holgate who will be able to offer
advice and support
For more information, visit the YSJ website and search ‘student toolkit’
Harassment
Property Safety
•
Facebook: NYP Unis
•
Make sure you know where Security are and how to
contact them
•
Security’s number 01904 876444
•
Close and lock all doors and windows when you leave
your flat/hall
•
Police property marking/SmartWater
•
Cycle storage – make sure you get a good lock and
leave your bike in a well-lit area if possible
•
•
Health
•
•
•
•
•
On-campus health centre (no.20 on the campus map)
You can contact the health centre on 01904 724775 or the
Out of Hours service on 03301 230938
Meningitis – Students born since Sept 1995 may need a
booster injection - speak to your GP for advice
The surgery has a range of clinics including Sexual Health and
they provide free contraception
If you have a long term health condition like Diabetes make
sure you follow your routine. You may also be able to get help
from the University
Mental Health is also covered at the health centre or you can
speak to the Wellbeing Team who run daily drop-ins
http://www.yorkstudentmedicalcentre.co.uk/ - for more
information
• A&E is at York Hospital, Wiggington
Road YO31 8HE – walking distance
from the university
Travel together, remember together!
Key Numbers
•
•
•
•
•
•
•
•
Campus security – 01904 676444
Health centre – 01904 724775
Out of hours GP - 03301 230938
Non-emergency police assistance - 101
Non-emergency medical assistance - 111
Emergency - 999
Streamline Taxis - 01904 656565
Student Advice Desk - 01904 876477
Thank you for listening –
stay safe!
Contact us
At the Student Advice Desk, Holgate
Student Centre
01904 876477
[email protected]
www.yorksj.ac.uk/studentservices