Q3 2016 Amazon Gift Card Offer Overview ﴾Residential﴿ CTF (California, Texas & Florida Old Verizon Areas) The Q3 2016 Residential Amazon Gift Card Offer is an AMAZING offer where customer can qualify for a $50, $100, $200, $300, or even $400 Amazon Gift Card with a qualifying Single, Double or Triple Play! Effective Dates: 06.30.16 ‐ 12.31.16 Availability: The Amazon Gift Card offer is available as an optional offer Nationwide to Residential customers who establish NEW Broadband in a qualifying Single, Double or Triple Play. The amount of the Amazon Gift Card varies based on additional eligible products along with the NEW Broadband. Refer to grid below for qualifying combinations. NEW Broadband service is defined as a new broadband unit for the customer who has not had Broadband service with Frontier within the last 30 days. Ineligible Services: The following products and services are ineligible for the Q3 2016 Amazon Gift Card Offer: • • • • • Frontier ﴾Satellite﴿ Broadband Existing Broadband service Second Connect Voice customers converting to Simply Broadband Dish ‐ Dish is ineligible for any triple play Gift Card amounts, but customer can qualify for a double play Gift Card amount with new Dish along with new Broadband and qualifying voice service • Upgrades, side grades, and downgrades do not qualify for the Amazon Gift Card offer. Ordering: When placing your online order, the applicable dollar amount of the Visa Gift Card will display. The dollar amount varies by number and type of new products booked. See next pages for complete info. Example: This will be displayed after the credit check for a double play, with new broadband. The amount of the gift card is shown to be $200 CTF (California, Texas and Florida) FiOS Triple Plays Refer to grids below for qualifying Triple Play combinations: Triple Play ‐ NEW Voice, NEW Broadband, NEW FiOS TV: NEW Broadband NEW FiOS TV (Eligible Packages NEW Voice FIOS BB 50/50 FIOS BB 75/75 (TX ONLY) FIOS BB 100/100 (CA/FL ONLY) FIOS BB 150/150 FIOS BB 300/300 FIOS BB 500/500 FiOS Custom Essentials TV, Custom Sports, Preferred, Extreme, Ultimate, Mundo, Mundo Total FiOS Digital Voice Amazon Gift Card $400 $400 $400 $400 $400 $400 Triple Play - NEW Broadband, NEW FiOS TV, Existing Voice: Existing Voice - Adding Broadband and TV NEW Broadband FIOS FIOS FIOS FIOS FIOS FIOS BB 50/50 BB 75/75 (TX ONLY) BB 100/100 (CA/FL ONLY) BB 150/150 BB 300/300 BB 500/500 NEW FiOS TV (Eligible Packages Existing Voice FiOS Custom Essentials TV, Custom Sports, Preferred, Extreme, Ultimate, Mundo, Mundo Total FiOS Digital Voice PROMO GIFTS Amazon Gift Card $300 $300 $300 $300 $300 $300 Double Plays Refer to grids below for qualifying Double Play combinations: Double Play ‐ NEW Broadband, NEW FiOS TV: NEW FiOS Broadband NEW FiOS TV (Eligible Packages) Simply FIOS BB 50/50 Amazon Gift Card $300 Simply FIOS BB 75/75 (TX ONLY) FiOS Custom Essentials, Custom Sports, Preferred, Extreme, Ultimate, Mundo, Mundo Total TV Simply FIOS BB 100/100 (CA/FL ONLY) Simply FIOS BB 150/150 Simply FIOS BB 300/300 Simply FIOS BB 500/500 $300 $300 $300 $300 $300 Double Play - NEW Broadband, NEW Voice: NEW Broadband FIOS BB 50/50 FIOS BB 75/75 (TX ONLY) FIOS BB 100/100 (CA/FL ONLY) FIOS BB 150/150 FIOS BB 300/300 FIOS BB 500/500 NEW Voice FiOS Digital Voice Gift Card $200 $200 $200 $200 $200 $200 Double Play - NEW Broadband, Existing Voice: NEW Broadband FIOS BB 50/50 FIOS BB 75/75 (TX ONLY) FIOS BB 100/100 (CA/FL ONLY) FIOS BB 150/150 FIOS BB 300/300 FIOS BB 500/500 Existing Voice FiOS Digital Voice Amazon Gift Card $100 $100 $100 $100 $100 $100 CTF (California, Texas and Florida) FiOS Single Play (Simply) Refer to grid below for qualifying Single Play: Single (Simply) Play - NEW Broadband: NEW Broadband Simply FIOS BB 50/50 Simply FIOS BB 75/75 (TX ONLY) Simply FIOS BB 100/100 (CA/FL ONLY) Simply FIOS BB 150/150 Simply FIOS BB 300/300 Simply FIOS BB 500/500 Amazon Gift Card $50 $50 $50 $50 $50 $50 CTF (California, Texas and Florida ) Copper Double Plays Refer to grids below for qualifying Double Play combinations: Double Play ‐ NEW Broadband and NEW Voice: High Speed Internet ‐ .5 ‐ 1M High Speed Internet Enhanced ‐1.1 ‐ 3M Frontier Freedom Plan, Frontier Regional Plan $100 $100 High Speed Internet Enhanced ‐3.1 ‐ 7M $100 High Speed Internet Enhanced ‐7.1 ‐ 15M $100 Double Play ‐ NEW Broadband and Existing Voice: High Speed Internet ‐ .5 ‐ 1M High Speed Internet Enhanced ‐1.1 ‐ 3M Frontier Freedom Plan, Frontier Regional Plan $100 $100 High Speed Internet Enhanced ‐3.1 ‐ 7M $100 High Speed Internet Enhanced ‐7.1 ‐ 15M $100 Single Play ﴾Simply﴿ Refer to grids below for qualifying Single Play. Simply Broadband is available in CA only. Single Play ﴾Simply﴿ ‐ NEW Broadband: NEW Broadband Amazon Gift Card Simply High Speed Internet ‐ .5 ‐1M $50 Simply High Speed Internet Enhanced ‐ 1.1 ‐ 3M $50 Simply High Speed Internet Enhanced ‐ 3.1 ‐ 7M $50 Simply High Speed Internet Enhanced ‐ 7.1 ‐ 15M $50 NOTE: Simply Broadband (Copper) in CA is available month to month only. ETF is not applicable. Term Commitment The Q3 2016 Amazon Gift Card Offer requires a term commitment. If customer disconnects or downgrades any of the Broadband, Voice or TV services, customer will be charged an early termination fee. Term commitments are as follows: Area Broadband Voice TV CTF ‐ Fiber Markets 2 Years 2 Years 2 Years CTF ‐ Copper Markets 2 Years N/A 2 Years Early Termination Fee ﴾ETF﴿: Customers who select the Q3 2016 Amazon Gift Card Offer and disconnect the Broadband, Voice or TV service before the end of the commitment will incur an early termination fee. Early termination fee is prorated. Consultant must ensure the customer is aware there is a term commitment with this offer. Once the code is emailed out to the customer, the customer is “locked into the ETF” for the Amazon Gift Card. NOTE: Standard ETF's apply in CTF areas anytime the customer disconnects any product or service with a term commitment. Early Termination Fee (ETF) Amount The ETF amount varies base on the Amazon Gift Card amount. ETF is prorated. See chart below: Customer Ordered Broadband New Video New or Existing Voice New or Existing Gift Card Amount Bundle ETF Gift Card ETF Total Customer ETF Triple Play (new) NEW NEW NEW $400 $230 $170 $400 NEW EXISTING $300 $230 $70 $300 Triple Play (existing voice) NEW Double Play (new) NEW NEW N/A $300 $230 $70 $300 Double Play (new) NEW N/A NEW $200 $230 $0 $230 Double Play (existing voice) NEW N/A EXISTING $100 $230 $0 $230 Single Play (Simply) NEW N/A N/A $50 $160 $0 $160 NOTE: Simply (Copper) Broadband in CA is available month to month only. ETF does not apply for the Simply Broadband product or the Amazon Gift Card. Stackable Promotions The following promotions are stackable with the Q3 2016 Amazon Gift Card Offer: • Secure Broadband ﴾$5 Security Credit﴿ • Broadband + Nest Offer ﴾Thermostat, Nest Cam, and Nest Protect﴿ Amazon e‐Gift Card Fulfillment Customers who select the Q3 2016 Amazon Gift Card offer will receive an Amazon e‐Gift Card to use on Amazon.com. The gift card is delivered in the form of an electronic gift code that customer receives via e‐ mail from Frontier. Once the customer pays their initial bill ﴾after accepting the promotion﴿ they will receive their gift claim e‐mail 90 days after the service order posts. Limitations One Amazon Gift Card offer, per customer, per account. Step Action 1 Place order for qualifying services and add Q3 2016 Amazon Gift Card promotion to the order by clicking on the option under Product Selection. 2 Obtain preferred, VALID e-mail address to send e-gift card code to customer. IMPORTANT NOTE: If customer selects their new Frontier.com e-mail as their preferred e- mail address, advise the customer they must activate their Frontier.com e-mail address in order to receive the subscription activation e-mail. 3 4 Advise customer they must pay their initial bill ﴾after accepting the promotion﴿, then they will receive a gift claim e‐mail with the Amazon e‐card code 90 days after the installation date of their qualifying services. 90 days after service order post and customer has paid their initial bill ﴾after accepting the promotion﴿ the Amazon Gift Card promotion code will trigger one automated e‐mail with the Amazon electronic gift code to the customer. The e‐mail will be sent to the customer preferred e‐mail that was provided at the time customer ordered qualifying services. NOTE: If customer has also ordered FSecure products, the e-mails with activation keys for Fsecure 5 products will be sent at the time the service order posts. Customer will go to www.amazon.com to redeem their Amazon electronic gift code to use on Amazon.com HINT: Instruct the customer to copy/paste their electronic gift code into the Amazon.com website to eliminate miskeying the code. Instructions to Customer: Consultant should instruct the customer to create an Amazon.com account and apply the Amazon e‐gift card to their Amazon account, even if customer does not plan on purchasing at the time they receive their e‐gift card. ﴾Customer may use their existing Amazon.com account to apply their Amazon e‐gift card.﴿ Q3 2016 Amazon e‐Gift Card Code Does Not Work Refer customer to Amazon customer service at 888‐280‐4331 if their Amazon e‐Gift Card code does not work.
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