Customer Induced Damage criteria for MB, VGA, NB_MB

Customer Induced Damage criteria
for MB, VGA, NB_MB
Rev. 1.04
By Jack Huang
CSC T.C
-1-
Mission Statement
• A clear management statement of third party is longterm mission. Try to use words and diagram that will
help directly the growth of third party, but be as
concise as possible. Let third party easy to follow up
for Customer Induced Damage criteria.
• This document will be used primarily in production by
technicians and test and repair operators.
-2-
CSC T.C
1-1 PCB Trace Scratched
Figure 1.
Figure 2.
Figure 3.
Figure 4.
-3-
CSC T.C
1-2 PCB Trace Scratched
Figure 5.
Damage
PCB Trace
Scratched
[Figure 1~6]
Figure 6.
Comments
Repair
Exchange
In-Warranty
Out-Warranty
Less than 2 lines and
PCB no broken inside
Accepted
-
Charge
Charge
More than 3 lines or PCB
broken inside
Rejected
-
-
-
More than 3 lines or PCB
broken inside
(If customer request)
-
Accepted
Charge
Charge
-4-
CSC T.C
1-3 PCB Trace Scratched
Figure 7.
Damage
PCB Trace
Scratched
[Figure 7~8]
Figure 8.
Comments
Repair
Exchange
In-Warranty
Out-Warranty
Less than 2 lines and
PAD no broken
Accepted
-
Charge
Charge
More than 3 lines or PAD
broken
Rejected
-
-
-
More than 3 lines or PAD
broken
(If customer request)
-
Accepted
Charge
Charge
-5-
CSC T.C
2-1 PCB Broken
Figure 9.
Damage
PCB Broken
[Figure 9~10]
Figure 10.
Comments
The broken part already
destroy PCB
Repair
Exchange
In-Warranty
Out-Warranty
Rejected
-
-
-
-6-
CSC T.C
2-2 PCB Broken
Figure 11.
Figure 12.
Damage
Comments
Repair
Exchange
In-Warranty
Out-Warranty
PCB Broken
[Figure 11~12]
Only a bit broken in the
edge of PCB and will
repair after informing
Customer
Accepted
-
-
-
Rejected
-
-
-
PCB Broken
[Figure 12]
If the bottom side has
circuit trace
-7-
CSC T.C
3-1 Damaged capacitors, resistors, inductors,
small passive components, socket, etc.
Figure 13.
Figure 14.
Figure 15.
Figure 16.
-8-
CSC T.C
3-2 Damaged capacitors, resistors, inductors,
small passive components, socket, etc.
Figure 17.
Figure 18.
Figure 19.
Figure 20.
-9-
CSC T.C
3-3 Damaged capacitors, resistors, inductors,
small passive components, socket, etc.
Figure 21.
Damage
Damaged
Component
[Figure 13~22]
Figure 22.
Comments
Repair
Exchange
In-Warranty
Out-Warranty
If only few impacted
broken components
slightly and PCB is ok
without any broken
Accepted
-
Charge
Charge
If it’s serious impacted or
PCB broken more than 3
lines
Rejected
-
-
-10-
CSC T.C
3-4 Damaged capacitors, resistors, inductors,
small passive components, socket, etc.
Socket 478, 940, 939, 754,
604, 462, 423, 370, 8, 7, 5
etc.
Figure 23.
Damage
Damaged
Component
[Figure 23]
Comments
If only few damaged
components slightly and
PCB is ok without any
broken
Repair
Exchange
In-Warranty
Out-Warranty
Accepted
-
Free
Charge
-11-
CSC T.C
3-5 Damaged capacitors, resistors, inductors,
small passive components, socket, etc.
LGA775
LGA775
Figure 24.
Figure 25.
Damage
Comments
Repair
Exchange
In-Warranty
Out-Warranty
Lost Protective
Cover
[Figure 24]
The protective cover is
removed by customer
Accept
-
Charge
Charge
Socket Pin
Damaged
[Figure 25]
The pin inside socket is
damaged by customer
Accept
-
Charge
Charge
-12-
CSC T.C
4-1 PCB & Component Oxidation
Figure 26.
Figure 27.
Figure 28.
Figure 29.
-13-
CSC T.C
4-2 PCB & Component Oxidation
Figure 30.
Figure 31.
Figure 32.
Figure 33.
-14-
CSC T.C
4-3 PCB & Component Oxidation
Figure 34.
Figure 35.
Figure 36.
Figure 37.
-15-
CSC T.C
4-4 PCB & Component Oxidation
Damage
Comments
Repair
Exchange
In-Warranty
Out-Warranty
Rejected
-
-
-
If it’s verified as ASUS’s
faulty
-
Accepted
Free
Charge
If only component
oxidation and PCB is ok
without any oxidation and
verified as user’s faulty.
Accepted
-
Charge
Charge
If only component
oxidation and PCB is ok
without any oxidation and
verified as ASUS’s faulty.
Accepted
-
Free
Charge
If the PCB is verified as
user’s faulty.
PCB Oxidation
[Figure 26~32]
Component
Oxidation
[Figure 33~37]
e.g. a. Customer repaired by
themselves and use wrong way to
clear to get the oxygenation.
b. splash by water.
-16-
CSC T.C
5-1 PCB Burned
Figure 38.
Figure 39.
Figure 40.
Figure 41.
-17-
CSC T.C
5-2 PCB Burned
Figure 42.
Figure 43.
-18-
CSC T.C
5-3 PCB Burned
Damage
Comments
If M/B PCB is burned.
Non-CID
PCB Burned
[Figure 38~42]
If the PCB is burned as
user’s faulty.
e.g. a. Customer repaired by
themselves.
b. splash by water.
PCB Burned
[Figure 43]
If gold finger of the card is
burned.
e.g. Customer wrong to plug in the
video card.
Repair
Exchange
In-Warranty
Out-Warranty
-
Accepted
Free
Charge
-
Accepted
Charge
Charge
Rejected
-
-
-
-19-
CSC T.C
6-1 Component Burned
Figure 44.
Figure 45.
Figure 46.
Figure 47.
-20-
CSC T.C
6-2 Component Burned
Figure 48.
Damage
Component
Burned
[Figure 44~49]
Figure 49.
Comments
Repair
Exchange
In-Warranty
Out-Warranty
For general
Accepted
-
Free
Charge
If it’s very obvious as
user’s faulty
Accepted
-
Charge
Charge
-21-
CSC T.C
7-1 Missing Component
Figure 50.
Figure 51.
Figure 52.
Figure 53.
-22-
CSC T.C
7-2 Missing Component
Figure 54.
Figure 55.
Figure 56.
Figure 57.
-23-
CSC T.C
7-3 Missing Component
Figure 58.
Damage
Comments
Repair
Exchange
In-Warranty
Out-Warranty
Missing
Component
[Figure 50~57]
For general, if missing
less than 3 components by
user
Accepted
-
Charge
Charge
If the PCB or PAD is
destroyed by user
Rejected
-
-
-
Missing
Component
[Figure 58]
-24-
CSC T.C
8-1 Dirt
Figure 59.
Damage
Dirt
[Figure 59~60]
Figure 60.
Comments
Repair
Exchange
In-Warranty
Out-Warranty
For general, if the board is
dirt and doesn't influence
function. We will clean it.
Accepted
-
-
-
If the board is dirt and it
will influence function.
Rejected
-
-
-25-
CSC T.C
OUT-OF-WARRANTY & CID REPAIR SERVICE
PROCESS FLOW
ASUS
Authorized Service Side
ALSS
CUSTOMER
Visual Inspection
OOW/CID?
YES
NO
Repair /
Return
Send evidence to
Customer
Agree?
OOW/CID Charge
Classification
NO
YES
Customer Complaint
Process
OOW/CID?
NO
YES
Inform Customer
-26-
CSC T.C
End
-27-
CSC T.C

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