We lco m e t o
Th e DMV Mo d e r n iza t io n Ta lk Sh o w
P le a s e re co rd yo u r a t t e n d a n ce u s in g
t h e Sig n I n Sh e e t
Mo d e r a t o r : J e r r y Dik e
DMV Co n s u lt a n t
jld ik e @a o l.co m
5 1 2 -7 5 1 -0 5 7 4
June 12, 8:30 – 10 a.m.
International Salon 3
1
Expert & Experienced Panelists:
Tonie Shields, AR
Tom McMurry, GA
Dave Burhop, VA
Steve Keathley, Deloitte
David Alderson, FAST
Michelle Moore, HP
2
Past 10 years - About 20 DMV
Modernization projects, various
degrees of success, on time, on
budget, scope changes
Currently - About 20 DMV
Modernization projects in
process or contemplated
3
Some Interrelated major issues:
Risks
Costs
Scope
Partners
Personnel
Preparation
Technologies
Procurement
Implementation
Vendor involvement
4
Dave Burhop, VA DMV; Dep. Comm./CIO
Dave: "SEC is the best conference"
5
Virginia’s Systems Modernization
1.
2.
3.
4.
5.
6.
Discussion Started in 2003
Performed a Business Process
Analysis for ‘As-is/To-be’ – 2005
Business Transformation
Initially Lead by Business, not IT
Appropriation of $32.6 million
6
Virginia’s Systems Modernization
(cont’)
7. 16,000 Bus. Rules (normalized)
8. 6,000 Child Reqs; 300 Parent Reqs
9. 4 yrs of data clean-up; now ongoing
10. 150 Use Cases; 300 PIOs; 2 RFP attempts
11. Redefined as in-house IT project – 5/2011
12. Browser UI Rollout Completed 3/2013
13. Logic tier migration next up followed by DB
7
Michelle Moore, HP,
DMV Lead
Still holds High School swim record!
8
Tr a n s it io n in g Fro m Mu lt ip le Da t a b a s e s
t o a Cu s t o m e r-ce n t ric Da t a b a s e
Vehicle
Driver
Dealer
Crash
Finance
Images
Customer
Correspondence
Michelle Moore, DMV Practice Lead
HP Enterprise Services
9
So m e o f Ma n y Fa ct o rs t o Co n s id e r
• St a t u t o r y
– Differences in name & residence requirements for driver & vehicle
records
– Laws based upon “transaction” premise not “customer” premise
• Op e r a t io n a l/ Fin a n cia l
– Potential revenue impact from transaction fees
– Will/can you require re-issuance/re-print of credentials upon
customer data changes
• Te ch n ica l
– Likely will not get 100% of legacy data mapped to the right customer
in new database – different keys, bad data, etc.
– How confident is confident enough to declare a “match” during data
migration?
– Need mechanisms for handling incorrectly matched data and
“orphaned” records
10
Re co m m e n d a t io n s
• Assess statutory impact of customer-centric operations
and begin legislative agenda early
• Establish team of business and technical SMEs to guide
decisions – this is a critical project within the
“modernization project”
• Analyze cost/benefit of service improvements and
financial impacts
• Determine confidence levels for data matches – what’s
good enough to declare a match
• Automate as much as you can but be prepared for some
manual data matching and cleansing
• Determine how you will handle mismatched and orphaned
records in the new system after deployment
11
Tom McMurry, GA DDS, Dir. of IT
Alabaman married a Georgia Bulldog :-))
But prone to switch teams if they won the previous week!
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Georgia Modernization Goals:
1. Leverage best practices
2. Enhance self-service
3. Increase security
4. Mobile / Smartphone
accessible
5. Reduce repeat customers
6. Prepare for Real ID
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Georgia Modernization Process
• Utilize disciplined project management
methodology
• Business driven requirements
• Use third party consultants to ensure
best practices are utilized
• Integrate with third party vendors
• Optimize all processes
14
Georgia Modernization The Solutions !
•
•
•
•
•
New website redesign
Enhanced online services
Self-service web applications
Reinstatement modernization
Smartphone application
15
Steve Keathley, Principal, Deloitte Cnslt.
Lives in 11th oldest house in Texas !
16
Plan for Success by developing a Strategy and Roadmap That Fits…
• Think about your goals
• Be realistic
• Be practical
• Think about your resources
• People
• Financial
• Technology
• Time
• Think about your risks
• People
• Technical
• Financial
• Political
• Think about your choices
• Package versus Custom
• Partial renewal or total replacement
• Phased approach or Big bang
Good Execution of a Good Plan is the Key to Success.
Risk First
Approach
Teamwork
and Collaboration
Project
Management Basics
•Identify, assess,
and manage
•Project Governance team
•Data Governance team
•Pervasive communication
•Collaboration for design,
build, test
•Change and training
•Do the basics well
•Work Plan management
•Scope and deliverable
management
–Technical
–Resource
–Financial
–Political
•Mitigate and manage
impact
•Transparent process
Tonie Shields, AR, Admin. of Drv Svcs
Tonie is an Attorney & CPA
19
Modernization – Arkansas Integrated
Revenue System (AIRS)
•
•
•
•
•
Risk and Cost Evaluation
Risk and cost of continuing legacy system.
Risk and cost of transition to new system.
Identify the rewards with a new system.
Is the risk of change to a new system less than
the risk of continuing with legacy system?
Is the cost of change less than cost of
continuing with new system?
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AIRS DSMV
Arkansas AIRS DSMV
AIRS DRIVER SERVICES PHASE I
(Completed September 2012)
AIRS MOTOR VEHICLE PHASE II
(Scheduled Completion October 2013)
Partners
•38 Interfaces for Driver Services
•Lessons learned
21
AIRS DSMV PHASE I
PERSONNEL
• Personnel Requirements for system
development, testing and training
• Lessons learned
22
David Alderson, Fast
Enterp., Assoc. Partner
Avid bicyclist :-))
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Make Decisions
“In any moment of decision, the best thing you can do is
the right thing, the next best thing is the wrong thing, and
the worst thing you can do is nothing.”
Theodore Roosevelt
Project Champion
Steering Committee
Issue Escalation
Communication of Decision
24
Start Moving Right Away
Build and maintain project momentum
Identify your major critical processes
and start working on them first
Avoid building old limitations into the
new system
25
Things will change during the project
Be prepared for detours
Avoid over analyzing at the start
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Th a n k yo u fo r a t t e n d in g
P le a s e re co rd yo u r a t t e n d a n ce u s in g
t h e Sig n I n Sh e e t
Mo d e r a t o r : J e r r y Dik e
jld ik e @a o l.co m
DMV Co n s u lt a n t
5 1 2 -7 5 1 -0 5 7 4
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Wh a t ’s n e x t ?
Re fr e s h m e n t Br e a k
I n t e r n a t io n a l Fo ye r So u t h
1 0 – 1 0 :3 0 a .m .
Co u r t e s y o f De a le r Tr a ck Te ch n o lo g ie s
Fo llo w e d b y Co n cu r r e n t Se s s io n s
1 0 :3 0 a .m . - No o n
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