East Coast vs West Coast
Technological Trends & Business Behavior
Headlines
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Drivers
Technology Trends
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Processes
Platforms
Product
Business Behavior
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People
Business Technology
Bi-Modal IT
Fin-Tech
Data Organization
Conclusion
Discussion (Time Allowing)
Agenda
Drivers
• Big Data / AI / Machine Learning
• “Battle of the Bots”
• “Speed of Business”
Not Just Finance:
Technology Trends
East Coast Emphasis
West Coast Emphasis
People
Business Ownership
Engineering Culture
Processes
Project Management
Agile
Platforms
Segregation of Duties
DevOps
Product
Change Management
Continuous Delivery
“Digital Transformation”
People: Business Ownership
People: Engineering Culture (AirBnb)
• At the core our philosophy is this: engineers own their own
impact. Each engineer is individually responsible for creating as
much value for our users and for the company as possible..
• Our culture, tools, and processes all revolve around giving individual
contributors accurate and timely information that they can
use to make great decisions…
• Making this environment possible requires a few things. Engineers are
involved in goal-setting, planning and brainstorming for all projects, and
they have the freedom to select which projects they work on…
http://nerds.airbnb.com/engineering-culture-airbnb/
Processes: Project Management (PMI)
• …Executives discovered that adhering to project management methods
and strategies reduced
risks, cut costs and
improved success rates...
• …Keeping the project on track requires a strict management of metrics
and project goals that extends across
the project team
and out to suppliers, contractors, the client and the stakeholders…
• …PMOs can serve as a powerful bridge in creating and managing the
link between strategy and results…
https://www.pmi.org/-/media/pmi/documents/public/pdf/white-papers/value-of-project-management.pdf
Processes: Agile (Manifesto)
…we have come to value:
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
http://agilemanifesto.org/ (2001)
Platforms: Segregation of Duties (SANS)
• Intellectual property is the lifeblood of an organization and
process should be designed to protect it…
• Software developers should never have access to
production systems…
• …Better practice is not to allow developer accounts on
production systems and to use network access control so that
developer VLANS cannot access production systems
other than office automation production systems so they can
read their email.
http://www.sans.edu/cyber-research/security-laboratory/article/it-separation-duties
Platforms: DevOps (Amazon)
•
DevOps is the combination of cultural philosophies, practices,
and tools that increases an organization’s ability… evolving and
improving products at a faster pace…
•
Under a DevOps model, development and operations teams are
no longer “siloed.” Sometimes… engineers work across the
entire application lifecycle…
•
These teams use … a technology stack and tooling which… help engineers
independently accomplish tasks… that normally would have
required help from other teams…
https://aws.amazon.com/devops/what-is-devops/
Product: Change Management (Cisco)
Change Management: Best Practices
http://www.cisco.com/c/en/us/products/collateral/services/highavailability/white_paper_c11-458050.pdf
Product: Continuous Delivery (Fowler)
• You’re doing continuous delivery when:
• …Your team prioritizes keeping the software
deployable over working on new features
• Anybody can get fast, automated feedback on
the production readiness of their systems any time
somebody makes a change to them
• You can perform push-button deployments of any
version of the software to any environment on demand
https://martinfowler.com/bliki/ContinuousDelivery.html
Business Behavior
• Digital Transformation Strategies
• Business Technology
• Bi Modal IT
• FinTech
• Data Management Organization
Business Technology (Forrester)
“Changing the term to BT is also a powerful way… to signal... that
'We're not in the technology business anymore; we're in the
real business — the company's business.‘
I believe by changing the name to BT, and changing its behavior to
focus on the business of the business, the technology
organization would transform its relationship
with the business.”
http://www.cio.com/article/2424497/enterprise-software/you-say-it--forrester-says-bt--what-s-the-difference-.html (2009)
Bi Modal IT (Gartner)
• Bimodal is the practice of managing two separate but coherent styles
of work: one focused on predictability; the other on exploration.
• Mode 1
is optimized for areas that are
more predictable and
well-understood. It focuses on exploiting what is known, while renovating the
legacy environment into a state that is fit for a digital world.
• Mode 2
exploratory, experimenting
is
to solve new
problems and optimized for areas of uncertainty. These initiatives often begin with a hypothesis
that is tested and adapted during a process involving short iterations, potentially adopting a
minimum viable product (MVP) approach.
http://www.gartner.com/it-glossary/bimodal/
FinTech (PWC)
• Financial institutions… must respond faster to innovation….
Many institutions have implemented initiatives or even launched
dedicated labs to drive innovation. In our
experience, however, such efforts alone may fail to
deliver significant business results.
• The rise of FinTech has created new opportunities for existing
incumbents to leverage new technologies,
partner with new market entrants and drive efficiencies.
http://www.pwc.com/us/en/financial-services/fintech.html
Data Management Organization
(CapGemini)
• Together, the CDO and DMO positions information management
as a business-driven enterprise competency
that firmly leverages IT as the ultimate enabler…
• The DMO is a set of enterprise-wide capabilities that encompass
people, processes, methodologies, best practices, engagement
models, technical tools and solutions.
• The DMO is a group of best of class
practitioners, who come together...
https://www.capgemini.com/resource-file-access/resource/pdf/the_role_of_the_cdo_in_financial_services.pdf
Conclusion
Technology Supporting Business
-> Technology as Business Capability
Line of
Business
Line of
Business
Line of
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Business Technology
Line of
Business
Line of
Business
Line of
Business
Discussion (Time Allowing)