CAREER SERVICES WORKSHOP
Interview Preparation
The #1 most important part of preparation is to
PRACTICE, PRACTICE, PRACTICE!!!
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Preparation is essential to knowing EXACTLY what you want to make sure the employer knows about you &
remaining calm under pressure = the first step toward a winning interview!
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Give yourself plenty of time to get there.
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Ask about parking accessibility before you go.
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Know the exact place and time of the meeting, who you are meeting with and what their title is. Go on MapQuest
or Yahoo Maps and get a map if you don’t know where it is.
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Research the company to learn the facts such as principal lines of business and locations. Use the Internet or
public library.
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Look your best. Dress professionally. Wear business attire in neutral colors and be conservative in your cosmetics
and jewelry. No perfume or cologne.
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Organize the night before so you are not rushed. Your interview clothing and paperwork should all be prepared.
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Get a good night’s sleep.
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Re-read your resume before the interview.
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Arrive poised and confident.
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Greet your interviewer with a firm handshake and an enthusiastic smile.
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Have contact personnel, office location, and phone numbers with you.
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Be equipped with pens that work and a note pad.
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Carry a portfolio or folder with all of your paperwork neatly in it:
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Several copies of your resume
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List of Professional References
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Master Application completely filled in
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Copies of certifications
Have your list of prepared questions to ask.
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Interview Do’s and Don’ts
Do’s:
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Arrive 10 minutes early.
Greet the interviewer by last name with a warm confident “Hello” and a firm handshake.
Be confident.
Dress and groom yourself to perfection. Appropriate dress attire, showered, deodorant, no cologne or perfume,
minimal jewelry.
Maintain eye contact.
Maintain good posture.
Remain interested.
Emphasize positive things about yourself.
Be honest about your background and experience.
Ask appropriate questions.
Remain calm and alert to answer all questions.
Thank the interviewer for his/her time.
Collect a business card from each person you interview with.
Send a thank you email or note, in the mail, within 24 hours.
IF THIS SEEMS LIKE A JOB YOU’D REALLYLIKE TO HAVE … TELL THEM!
Don’ts:
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Bring a friend or relative with you.
Arrive late.
Answer with a simple ‘yes” or “no”. Be prepared to give an example.
Show excessive nervousness.
Display lack of self-confidence.
Pretend to know something or someone when you don’t.
Be overbearing.
Make negative remarks about your former employer.
Rely on your application or resume to do the selling of you.
Be unprofessional.
Show lack of interest in the company or the position.
Ask about salary or benefits unless the interviewer brings it up.
Appear anxious to end the interview. Don’t look at your watch.
Seem insincere.
Show inability to maintain a conversation.
Fail to ask questions.
Show lack of preparation.
Give vague responses.
Show lack of maturity.
Over answer questions.
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Traditional Interview Questions
The best way to reduce interview stress and impress your interviewer is to be prepared! Take time to review
the "traditional" interview questions you will most likely be asked. Be sure to research the company so that way you'll
be ready with knowledgeable answers for this particular job interview.
Interview Questions: About Your Work History
1. Name of company, position title and description, dates of employment.
2. What were your expectations for the job and to what extent were they met?
3. What were your starting and final levels of compensation?
4. What were your responsibilities?
5. What major challenges and problems did you face? How did you handle them?
6. What have you learned from your mistakes?
7. What did you like or dislike about your previous job?
8. Which was most / least rewarding?
9. What was the biggest accomplishment / failure in this position?
10. Questions about your supervisors and co-workers.
11. What was it like working for your supervisor?
12. What do you expect from a supervisor?
13. What problems have you encountered at work?
14. Who was your best boss and who was the worst?
15. Why are you leaving your job?
16. Why did you resign?
17. Why did you quit your job?
18. What have you been doing since your last job?
19. Why were you fired?
Interview Questions: About You
1. What is your greatest weakness?
2. What is your greatest strength?
3. How will your greatest strength help you perform?
4. How would you describe yourself?
5. Describe a typical work week.
6. Do you take work home with you?
7. How many hours do you normally work?
8. How would you describe the pace at which you work?
9. How do you handle stress and pressure?
10. What motivates you?
11. Are you a self-motivator?
12. What are your salary expectations?
13. What do you find are the most difficult decisions to make?
14. Tell me about yourself.
15. What has been the greatest disappointment in your life?
16. What are you passionate about?
17. What are your pet peeves?
18. What do people most often criticize about you?
19. When was the last time you were angry? What happened?
20. If you could relive the last 10 years of your life, what would you do differently?
21. If the people who know you were asked why you should be hired, what would they say?
22. Do you prefer to work independently or on a team?
23. Give some examples of teamwork.
24. More teamwork interview questions.
25. What type of work environment do you prefer?
26. How do you evaluate success?
27. If you know your boss is 100% wrong about something how would you handle it?
28. Describe a difficult work situation / project and how you overcame it.
29. Describe a time when your workload was heavy and how you handled it.
30. More job interview questions about your abilities.
31. More job interview questions about you.
Interview Questions: About the New Job and the Company
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What interests you about this job?
Why do you want this job?
What applicable attributes / experience do you have?
Are you overqualified for this job?
What can you do for this company?
Why should we hire you?
Why are you the best person for the job?
What do you know about this company?
Why do you want to work here?
What challenges are you looking for in a position?
What can you contribute to this company?
Are you willing to travel?
What is good customer service?
Is there anything I haven't told you about the job or company that you would like to know?
Interview Questions: About the Future
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What are you looking for in your next job? What is important to you?
What are your goals for the next five years / ten years?
How do you plan to achieve those goals?
What are your salary requirements - both short-term and long-term?
Questions about your career goals.
What will you do if you don't get this position?
The “Do You Have Any Questions?” Question: YES!
ALWAYS reply that you do have questions for them – it displays curiosity and motivation. Having no questions
prepared sends the message that you have not prepared or are not really interested.
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What are the top priorities to be accomplished in this job?
What needs to be completed within the next few months?
What are some long-term goals?
How can we best work together in determining my work objectives, priorities, and method of feedback?
What future opportunities do you offer someone who has been successful in this position and within what
timeframe?
What is your performance evaluation system for employees?
What are some obstacles that I might encounter?
How does the company support and encourage professional growth?
What do you like most about the company?
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There are
2 questions
that you should always be prepared to answer in every interview:
#1
“TELL ME ABOUT YOURSELF.”
(Ok, not grammatically a question!)
The answer to this question is not an open invitation to give your autobiography.
The answer should be able to be answered in about 2 minutes, or so.
THIS QUESTION IS EASILY A NATURAL WAY TO START AN INTERVIEW.
It could go something like this:
“Hello, David, it’s nice to meet you. Thanks for coming in to interview with us today. So, why don’t you tell me a
little bit about yourself?
YOUR ANSWER GIVES THE INTERVIEWER SOME INFO ABOUT YOU THAT WILL HELP THEM GET TO KNOW
YOU AND FIND SOMETHING THAT THEY CAN ASK YOU ABOUT.
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The answer should contain information from your past, your present, and your future.
This is your opportunity to set the tone. You want a hard-hitting, attention grabbing response. It should contain
several specific subcategories.
1. Opening Statement
“I have always been intrigued by business. I enjoy meeting people, which translated into a good track record in
sales. That has generated a much stronger interest in marketing.”
2. Education
“Therefore, I returned to school and obtained my certificate, diploma, degree with an emphasis on marketing.”
3. Experience
“I completed an internship with Ajax Marketing, Inc., where I was worked on their marketing campaign and I came
up with the slogan: “Win with Widgets”. You might have seen their award-winning advertising campaign with that
slogan.”
4. Your Current Situation
“I recently separated from the military and used the GI Bill to complete my education. The leadership skills I
learned while in uniform and the commitment to the mission or goal, are traits that will help ensure my success at
whatever task I undertake.”
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5. Your Current Objective
“I am looking to combine my education, my inquisitiveness, my enthusiasm and dedication, and my experience and
discipline with your marketing department. I have seen how your company has been expanding. What new markets
are you currently exploring?”
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It’s important to prepare your response to this all-important question carefully, and to write it out completely,
exactly as you would speak it in the interview. Review it, rewrite it, refine it, and practice it out load until it
becomes second nature. Shoot for a two-minute response. Be sure to develop that last probing question.
#2
“WHY SHOULD I HIRE YOU?”
Yikes! Let this be your very most FAVORITE question!
You know why? Because if you can answer this question, it means that you are prepared for your interview!
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It means that you know what the company is looking for in their job description.
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It means that you know how your abilities will help you fulfill what they are looking for.
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It means that you have put yourself in the shoes of your interviewer and want to make sure that they know
you want this job!
When you can answer this question, you are doing something that most job searchers either won’t do
or don’t do!
Often times job searchers are too intimidated to tell the interviewer that they would like to have this job or they
don’t know that it’s great to tell the interviewer that they would like to have the job.
But YOU aren’t intimidated and now you know that it’s a valuable thing to do!
Why is it valuable? Consider this scenario:
There is one job opening at the company that you’re interviewing with. They’ve received 100 applications and they
are interviewing 10 people. You are one of the 10. Most of you will be similarly qualified. How does the
interviewer pick the one that they will make the offer to? Often times the offer goes to the person who has said
they would like to have the job.
The ONLY way you’ll get these assertive words out of your mouth is 1) if you’re a slick talker or 2) if you
PRACTICE, PRACTICE, PRACTICE saying these words to yourself while looking in the mirror.
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Behavioral Interviewing
A popular type of interviewing taking place is called behavioral interviewing. It’s a technique used by employers to
learn about a candidates past behavior in different types of situations. With the concept that past behavior is a valid
predictor of future behavior, prepare to be asked for specific examples of things that have already happened versus
speculating on situations about how you would act in a hypothetical situation. The following are categories from
which you might be questioned. Have your stories prepared!
* If you have gaps of time in your employment history, you must be prepared to tell what you were doing during
those gaps.
Teamwork
Tell a story that illustrates your ability to work with other people in challenging situations.
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Tell about a time when you had to work closely with someone whose personality was very different from
yours.
Give an example of a time you faced a conflict while working on a team. How did you handle it?
Describe a time when you struggled to build a relationship with someone important. How did you eventually
overcome that?
We’ve all made mistakes we wish we could take back. Tell me about a time you wish that you’d handled a
situation differently with a coworker.
Tell about a time you needed to get information from someone who wasn’t very responsive to you. What
did you do?
Client-Response Skills – Remember, coworkers are your internal clients
If the role you’re interviewing for works with clients, definitely be ready for one of these questions. They are very
applicable to coworker relationships, as well.
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Describe a time when it was especially important to make a good impression on a client or a coworker.
How did you go about doing so?
Give an example of a time when you did not meet a client’s or coworker’s expectation. What happened, and
how did you attempt to correct or improve the situation?
Tell about a time when you made sure a customer or coworker was pleased with your service or effort.
Describe a time when you had to interact with a difficult client or coworker. What was the situation and
how did you handle it?
When you’re working with a large number of customers or coworkers, it can be challenging to deliver
excellent service or effort to them all. How do you go about prioritizing the customer’s or coworker’s needs?
Ability to Adapt
Challenging times can be times of growth. Think of a recent work challenge that you successfully handled. Tell what
it was about and how you handled it.
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Tell about a time you were under a lot of pressure. What was going on and how did you cope with it?
Describe a time when your team or company was undergoing some change. How did that impact you and
how did you adapt?
Tell me about the first job in life. What did you do to learn your job tasks?
Tell me about a time you failed. How did you deal with the situation?
Tell about a time that you had to accept doing a task that you didn’t agree with or want to do.
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Time Management Skills
How you manage your time and priorities show your effectiveness in balancing your workload. Tell me about a time
you had to be very strategic in order to meet all your top priorities.
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Describe a project that you were a team member of or managed. How did you keep things moving along
on your timeline?
Sometimes it’s just not possible to get everything done on your to-do list. Tell about a time your
responsibilities got overwhelming. How did you handle it?
Tell about a goal you set for yourself. How did you manage it so that you would meet your objective?
Give an example of a time you managed multiple responsibilities. How did you manage all of it?
How do you prioritize your daily/weekly work?
Communication Skills
Communication is a part of our everyday life. That doesn’t mean it’s always easy. Be sure, here, to talk about your
thought processes and preparation for communicating with others.
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Describe a situation in which you were able to successfully persuade someone to see things your way.
Describe a time when you were leading others in a task or project. What did you do to make sure everyone
was able to understand you?
Give an example of a time when you had to explain something fairly complex to a frustrated client or
coworker. How did you handle this situation?
How do you handle conflict?
Motivation and Values
Our motivation and values are characteristics that keep us moving forward in our work life and our personal life.
Some interview questions won’t be explicitly asking you about this so make sure that your answers include this
information.
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Tell about a professional accomplishment that you are especially proud of.
Describe a time when you saw a problem and took the initiative to solve it.
Tell about a time that you motivated another person or group.
Give an example of a time you were able to be creative with your work. What was exciting or difficult about
it?
Tell about a time you were dissatisfied in your work. What could have been done to make it better?
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Behavioral Skills
Behavioral skills are skills you that you use to successfully interact with others in your workplace. They are
competencies employees need to be successful in a job and/or in an organization and interviewers want to learn about
you and the skills you have. Your opportunity to share these things about yourself come from questions that start
with:
 “Tell me about …”
 “Give an example of” …
Here is a list of behavioral skills:
Accountability
Accurate Listening
Analytical Thinking
Answering a Complaint
Apologizing
Arranging Problems by
Importance
Assertiveness
Asking for Help
Asking Permission
Asking Questions
Attention to Detail
Avoiding Trouble with
Others
Being a Good Sport
Commitment
Communication
Concentration
Conceptual Thinking
Conversing
Convincing
Creative Thinking
Creativity
Customer Focus
Dealing with Emotions
Delegation
Diplomacy
Decision Making
Directing
Empathy
Expressing Affection
Expressing Feeling
Eye Contact
Flexibility
Following Directions
Following Instruction
Gathering Information
Gestures
Giving Compliments
Giving Instruction
Goal Setting
Helping Others
Honesty
Improvisation
Initiative
Integrity
Interaction with People
Interpersonal
Introducing Others
Introducing Yourself
Interviewing
Joining In on Events
Keeping out of Fights
Leadership
Listening
Logical Thinking
Management
Making Decisions
Monitoring
Motivation
Negotiation
Nonverbal Communication
Numeracy
Organizational
Recognizing Feelings
Patience
People Skills
Persistence
Persuasion
Planning
Politics
Problem Management
Problem Solving
Relating to Others
Respect
Sales
Self Esteem
Self-Improvement
Self-Management
Sensitivity
Speaking
Strategic Management
Strategic Perspective
Strategic Planning
Stress Maintenance
Stress Management
Tact
Teaching
Teamwork
Time Management
Tension Reduction
Training
Trust
Verbal Communication
Written Communication
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Important Interview Questions for You to Ask
Keeping in mind that an interview is a 2-way street, you’ll want to MAKE the opportunity to gather information that
will help you feel secure that this company and this job is the right fit for you. The following questions will help you
do just that. Become familiar enough with them that you’ll know when to ask what you want to ask. It’s okay to
have a few set to ask but work on weaving them through the conversation of your interview.
Inquiring about day-to-day responsibilities
The Job
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What are the activities of a typical day?
What immediate projects need to be addressed?
What are examples of projects I'd be working on?
What specific skills and experiences you’re looking for in an ideal candidate?
What skills/attributes does someone need to have in order to be most successful in this position?
What are the biggest challenges that someone in this position would face?
What sort of budget would I be working with?
Is this a new role that has been created or a replacement role?
Do you expect the main responsibilities for this position to change in the next 6 months to a year?
Training and Professional Development
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Will this position help your career grow?
How will I be trained?
What training programs are available to your employees?
Are there opportunities for advancement or professional development?
Would I be able to represent the company at industry conferences?
Where is the last person who held this job moving on to?
Where have successful employees previously in this position progressed to?
Your Performance Learn the goals of the position and how your work will be evaluated.
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What are some of the things you’d like to see someone accomplish in the first 30 to 90 days?
What are the performance expectations of this position over the first 12 months?
What is the performance review process like here? How often would I be formally reviewed?
What metrics or goals will my performance be evaluated against?
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Build rapport by finding out what’s important to the interviewer.
How long have you been with the company?
Has your role changed since you've been here?
What did you do before this?
Why did you come to this company?
What’s your favorite part about working here?
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The Company
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Where do you see this company in the next few years?
Where do you see this company in the next few years?
What can you tell me about your new products or plans for growth?
What are the current goals of the company and how does this team’s work support those goals?
What gets you most excited about the company's future?
Working with the right team can make or break your work life.
The Team
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Can you tell me about the team I’ll be working with?
Who will I work with most closely?
Who will I report to directly?
Can you tell me about my direct reports? What are their strengths and challenges?
Do you expect to hire more people in this department in the next six months to a year?
Which other departments work most closely with this one?
What are the common career paths in this department?
The Culture
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Learn the inside information about the company. This tells a lot about daily work life.
What is the company and team culture like?
How would you describe the work environment - more collaborative or more independent?
Can you tell me about the last team event you did together?
What's your favorite office tradition?
What do you and the team usually do for lunch?
Does anyone on the team hang out outside the office?
Do you ever do joint events with other companies or departments?
What's different about working here than anywhere else you've worked?
How has the company changed since you joined?
Next Steps
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What’s important to the company, as a whole?
Ensure the interviewer has all of the information needed and that you know the next steps.
Is there anything that concerns you about my background being a fit for this role?
Is there anything else I can provide you with that would be helpful?
Can I answer any final questions for you?
What are the next steps in the interview process?
AND, even though it’s not technically a question –
if this role sounds like a job you’d like to have -
TELL THEM!
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"SPECIAL ZINGER QUESTIONS"
When you read through the following questions, you’ll notice that these questions are about
YOU
really learning about the job, the boss, and the company.
Too often people do not ask these types of questions in interviews.
These are the questions that make your interview a two-way street!
Have you ever been unpleasantly surprised after you started a new job and then thought, "Gosh, I wish I had known
about that before I took this job!" By asking these tough questions is how you really help yourself discover what you
are getting into before you get into it!
Alright, here are the "SPECIAL ZINGER QUESTIONS" for you to ask in an interview -- particularly with the person
who would be your boss. Asking these questions show your maturity and level of interest in really knowing about
the position and related duties. The best part, for you, of asking these questions, is that knowing the answers will
truly set you up to know what is really going on in this position and what the expectations are. Ready for them?
Here they are:
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"As you think about hiring someone into this position, what is most important, to you?" "What
else?" (Keep asking until they have no more responses.)
2. "If you were going to prioritize, what would be the most important to you?"
3. "If there were 1 or 2 concerns you might have, as you bring a new person into this position, what
would they be?"
4. "When you think back over how others have managed this position in the past, what were your
frustrations?"
These questions lead you to find out the true wants, needs, and fears of the position and the manager. What you
will learn are the things that we typically find out the hard way, after we start the job.
Memorize these questions.
Practice asking them out loud.
PRACTICE! PRACTICE! PRACTICE!
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TOP 5 INTERVIEW MISTAKES
THAT TELL THE INTERVIEWER A LOT!
These top 5 interviewing mistakes that tell the interviewer a lot about a candidate (even if the rest of the interview went
great!) are crucial to nail down so that they never happen to you!
1. Arriving late for the interview This mostly happens when a candidate hasn’t taken the time to plan how long everything will take – and “the traffic, blah,
blah, blah” doesn’t work anymore! After all, the person waiting to meet you has other parts of their day planned around
your arriving on time. The best plan is to arrive at an interview 10 to 15 minutes early so you have time to catch your
breath and set your focus, use the restroom if needed, and mentally review your side of what you want to make sure and
tell about yourself. So, make being on time happen by looking up the directions the night before and then factor in extra
time for traffic, crowded parking lots, and other contingencies such as weather or construction.
2. Forgetting to Bring Hard Copies of Your Resume
Here you are now, ready to interview. So, of course, the company received the resume that you mailed or emailed them.
So why bring hard copies with you? You just never know if the person you meet with is the one who originally received
and reviewed your resume or perhaps an additional person is brought in to meet you. There just may be a time that a
copy of your resume may be needed and for you to have that to offer will show your preparedness. Bring 2 or 3 copies
with you.
3. Dressing Inappropriately
This is a tough topic – guessing the appropriate way to be dressed based on the job or the company culture. It would be
unusual to not get a job offer, based on being well-qualified but overdressed. But it’s more readily understandable to not
get the job because of being obviously underdressed. As there are no hard and fast rules for what to wear to an interview,
because dress standards vary across all industries and even across the country, before you go to your interview, research
the company’s dress code on social media. Suggested ways to do this are: ask the person who contacts you to arrange your
interview, look on the company website, and search social media sources such as LinkedIn. So, do your research so that
you can show you’re a culture fit just by what you’re wearing.
4. Not Researching the Company
Because it is so easy these days to find information on a company, showing up to an interview not knowing much of
anything looks extremely bad. Know the basics about what the company does, how they do it, where they want to go. Read
their mission statement and align your values with theirs. Be sure to look up the person you’ll be interviewing with or
working for on LinkedIn and social media sites to gain a sense of their work and personality. Look for points to connect
on and be ready to include the connection into your conversation.
5. Coming Without Questions to Ask the Interviewer
In the final moments of an interview, comes the question, “So, what questions do you have for me?” “Um, I think you
answered everything” is not the response to give. If this is a job you’d truly like to have, dig in and have questions about
the position’s goals, the company’s mission, and the culture.
Always prepare at least 10 smart questions for your interviewer. A few of them should be personal in nature; such as “How
do you personally define success on this team?” and “What’s your favorite part of your current role?” This is your chance
to interview the company and ask questions of them that you would really like to know the answers to. Remember, you
want your interviews to be a 2-way street. Having thoughtful, purposeful questions will put you way ahead of other
candidates. The next time you land an interview, keep these basics in mind. They may sound simple, but take it from me:
You’ll be way ahead of everyone else.
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The Professional Greeting
Remember…
You only have ONE chance to make a good FIRST impression.
It only takes about 10 seconds.
What is the interviewer evaluating in these first 10 seconds?
They are primarily evaluating your self-confidence and your knowledge of social skills and abilities. They are also
taking note of your general physical appearance and appropriate professional clothing.
Make Eye Contact
 When your name is called, answer and make immediate eye
contact and offer a genuine smile, then extend a firm
handshake.
Smile
Firm Handshake
Small Talk
REV. 2
 Seat yourself in a manner that will allow you to stand up easily
and greet your interviewer when your name is called. Be
attentively waiting to be greeted. Don't be engrossed in
reading a magazine. Leave all electronic devices at home or
put away. Make sure your cell phone is silenced! Make eye
contact with the interviewer – or make ** peripheral eye
contact. **
OSC COMPUTER TRAINING
 Your handshake should be firm, 3 to 4 pumps up and
down, not a bone crusher or like a limp fish or lady
fingers!
 Relax from the start by knowing that the first few minutes will
be “small talk.” This is an opportunity for you and the
interviewer to get situated and comfortable. Do know that the
interviewer is also assessing how well you respond in an
uncomfortable moment.
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After Interview Checklist
Following any interview, you should record as much information as you can as soon as possible. Circle the
number of any of the items below that you would like to work on. Below that, describe in as much detail
as possible what occurred, what questions were asked. The more detail, the better. Comment on your
assessment of the people you met, what you thought of the physical facility (new, old, well maintained,
rundown), etc. Use the back of this form or extra sheets for additional space, but get it all down.
Name & address of company: _______________________________________________________________________________
_______________________________________________________________________________
Name & title of person you met & date: _______________________________________________________________________________
_______________________________________________________________________________
1. Arrived on time
2. Dressed properly
3. Friendly with receptionist/others
4. Wrote down name of receptionist
5. Introduced myself
6. Explained the reason for my interest
7. Mentioned who referred me
8. Maintained good eye contact
9. Obtained answers to prepared questions
10. Mentioned responsibility and dependability
11. Provided resume (if appropriate)
12. Described my qualifications
13. Used stories effectively
14. Used good body language
15. Determined the next step
16. Obtained referrals
17. Obtained business card
18. Sent thank you note/letter
19. Other
20. Rate the company: A B C F
______________________________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
REV. 2
OSC COMPUTER TRAINING
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