The Potential Role of the DRC
related to WIOA
Hosted/Facilitated by: Laura Gleneck with the NDI Technical Assistance Team
Presented by: Miranda Kennedy and Brian Ingram with the NDI Technical Assistance Team
DEI Grantee Training Series /
The Role of the DRC
2015
Host / Moderator
Host / Moderator: Laura Gleneck
Title: Project Manager for the DEI, NDI Technical
Assistance Team
Organization: National Disability Institute
Learning Objectives
Upon completion of this training DRCs, their DEI Project
Leads and DEI Local Level Support Staff will have :
•
•
•
•
An understanding of your potential role as a Disability Resource
Coordinator (DRC) in supporting the Career Centers in implementing
WIOA with a focus on serving job seekers with disabilities
Examples of Systems Level Opportunities that DRCs can pursue
related to DEI intervention strategies being utilized in WIOA among
Career Centers and partner agencies
Information on how you as a DRC can use the Integrated Resource
Team (IRT) approach, your Workforce EN, and Individual Learning
Plans (ILPs) as vehicles to meet long-term employment goals beyond
Career Centers and Vocational Rehabilitation
Questions for you/the DRC and your local area to consider moving
forward
Presenters
Presenter: Miranda Kennedy
Title: Director of Training for the DEI and TA
Liaison, NDI Technical Assistance Team
Organization: National Disability Institute
Presenter: Brian Ingram
Title: Director of Training for the DEI and TA
Liaison, NDI Technical Assistance Team
Organization: National Disability Institute
AGENDA
 Why am I here?
What is the mission of the DEI and the DRC, and how is
this relevant to the rapidly changing service delivery
environment at the AJC?
 What is going on around me?
What changes are happening in the AJC and Why?
 What am I going to do about it?
How can a DRC implement the mission of the DEI in an
uncertain and changing AJC environment?
 How will my actions affect others?
What opportunities might exist for systems change in a
period of systems transition, what challenges?
DRC and WIOA:
Situational Awareness
4 Questions for DRCs
1.
2.
3.
4.
Why am I here?
What is going on around me?
What am I going to do about it?
How will my actions affect others?
Why am I here?
We hope by now you know this!

Why am I here?
Why am I (the DRC) here (in Career Center)?
Your role as a DRC is to:
- Increase access for job seekers with disabilities to the existing
array of services, supports and employment programs available
at the Career Center and among AJC partners.
- Increase the quality and quantity of meaningful and
sustainable employment outcomes of job seekers with
disabilities.
Why am I here?
Why am I (the DRC) here (in Career Center)?
Your role as a DRC is to implement the DEI interventions strategies:
-
Integrated Resource Teams
Partnership and Collaboration
Increase Participation in the Ticket to Work Program
Asset Development strategies
Customized Employment/Self Employment
Why am I here?
Your purpose in the Career Center/AJC will not change
under WIOA.
This is both good news, and a good thing to remember
as we move forward.
What is going on around me?
What is going on around me?
What is going on around me
(DRC) in the Career Center?
WIOA Implementation!!!
- Multiple systems are changing
their service models to better
serve harder to serve individuals
(including individuals with
disabilities).
- This change with WIOA can be
challenging but also presents
many opportunities for the
DEI/DRC.
WIOA; The Law
NPRM citation language on section 678.800:
§ 678.800 How are one-stop centers and one-stop delivery
systems certified for effectiveness, physical and
programmatic accessibility, and continuous improvement?
(6) They must also include evaluations of how well the onestop center ensures equal opportunity for individuals with
disabilities to participate in or benefit from one-stop center
services. These evaluations must include criteria evaluating
how well the centers and delivery systems take actions to
comply with the disability-related regulations implementing
WIOA sec. 188, set forth at 29 CFR part 37.
WIOA; The Law.
According to NPRM, such actions include, but are not limited to:
(1) Providing reasonable accommodations for individuals with disabilities;
(2) Making reasonable modifications to policies, practices, and
procedures where necessary to avoid discrimination against persons
with disabilities;
(3) Administering programs in the most integrated setting appropriate;
(4) Communicating with persons with disabilities as effectively as with
others; and
(5) Providing appropriate auxiliary aids and services, including assistive
technology devices and services, where necessary to afford individuals
with disabilities an equal opportunity to participate in, and enjoy the
benefits of, the program or activity.
WIOA; The Law.
Excerpt from a summary of:
The Workforce Innovation and Opportunity Act; Joint Rule for Unified and
Combined State Plans, Performance Accountability, and the One-Stop
System Joint Provisions; Notice of Proposed Rulemaking
WIOA strengthened the alignment of the workforce development
system’s six core programs by imposing unified strategic planning
requirements, common performance accountability measures, and
requirements governing the one-stop delivery system. In so doing, WIOA
placed heightened emphasis on coordination and collaboration at the
Federal, State, and local levels to ensure a streamlined and coordinated
service delivery system for job seekers, including those with disabilities,
and employers.
Opportunities for the DEI within
WIOA
A DEI Project can maximize upon the following:
-
Systems are currently convening in a new way under WIOA
- Shared reporting and outcome structure
- Shared planning service delivery models and strategic goals
- Emphasis on serving targeted demographics
-
This change may provide the DEI with multiple opportunities to
demonstrate the effectiveness of the service delivery components
- Integrated Resource Teams
- Partnership and collaboration
- Workforce EN’s
- Asset Development strategies
- Individual Learning Plans
-
The DEI is a perfect lab for the development of pilots and
procedures under WIOA
What am I going to do about it?
What am I going to do about it?
As a DRC, what am I going to do to
maximize upon the opportunity WIOA
presents?
-
-
Share with your Local leadership and partners
specific examples (case studies) of how you have
utilized DEI intervention strategies in your local area
to partner across systems and serve mutual
customers with barriers to employment.
Provide data on your training and placement
outcomes!
Track and participate (when possible) in WIOA
implementation/transition activities.
Opportunities for
DEI within WIOA
Examples of DEI strategies from Rounds 1-5 that
apply to WIOA continued:
The DEI Can:
•
•
•
Model Service delivery strategies for all
participating systems
Participate in small scale pilots that explore
larger WIOA systems issues
Use expertise around multiple systems to
develop operational models
Opportunities for
DEI within WIOA cont.
Examples of DEI strategies from Rounds 1-5 that
apply to WIOA:
o Active Resource Coordination (ARC) and Integrated Resource
Team (IRT) approach
o Career Centers serving as Workforce Employment Networks
under Social Security Administration’s Ticket to Work program
o Asset Development Strategies provide stability beyond mere
employment. A focus on financial capability allows job seekers
with disabilities and those without disabilities in retaining
employment and participation in Career Pathways that have
multiple entry and exit options, creating a path to the middle class.
Opportunities
for the DRC Position
• The DRC position is not bound by service delivery
models.
Therefore…
• As a DRC you are a systems level specialist who
can add value to the Career Center/AJC as it
works to partner across multiple systems with
mutual customers.
Opportunities
for the DRC Position cont.
• As a DRC you are already working with the customer of
the future under WIOA!
• You as a DRC now have an opportunity to showcase/revisit/ and/or introduce for the first time the strategies of the
DEI and advocate upon how these strategies can benefit
all WIOA Customers.
Opportunities
for the DRC Position cont.
DEI Career Pathways Focus
• In particular, if you are a DRC under Round 5 with a
Career Pathways Focus (or if you are from an earlier
Round that has been looking into CP), you are already
exploring service strategies for Labor and Education to
serve mutually targeted populations.
• This can be used as a lab/ beta-test that can be used for
other partners.
How will my actions affect
others?
How will my actions affect others?
How will my (the DRC’s) actions affect others (Center staff,
partners, job seekers with AND without disabilities)?
-
-
As the DRC your promotion of the DEI intervention strategies and
the employment outcomes achieved in your local area for job
seekers with disabilities can provide a relevant local level model
for serving job seekers with AND without disabilities under WIOA.
This can lead to better collaboration among partners and more
quality employment outcomes for mutual customers!
WIOA; DOL Guidance
“Program coordination standards might also include
operational standards such as: integrated resource teams
such as those piloted in the Disability Employment Initiative
or other methods are used to jointly fund services to meet
the specific needs of individuals; resource rooms include
high-quality up- to-date information about the services and
supportive services available to individuals”
Excerpt on IRT and DEI is from pages 20608 and 20609 of the following NPRM Federal
Register Notice: Workforce Innovation and Opportunity Act; Joint Rule for Unified and
Combined State Plans, Performance Accountability, and the One-Stop System Joint Provisions;
Notice of Proposed Rulemaking Pages 20573-20687 [FR DOC# 2015-05528] (Joint Notice of
Proposed Rulemaking (NPRM) with the Departments of Education and Labor).
When you are aiming at a moving target,
shoot at where it’s going
and not at where it has been.
How will my actions affect
others?
• In the immediate future a DRC has the potential to
majorly influence how WIOA services are delivered
across all the participating systems
• A DRC sits squarely where the individual and systems
level meet and has been tasked with demonstrating
strategies that hold huge relevance to the developing
WIOA system.
• A DRC should routinely ask themselves……..
Questions to consider…
Systems Level Questions for the DEI
• How do we get the Career Centers/LWIBs and
partners to fully understand and capitalize upon
the strategies of the DEI and the potential of the
DRC position?
Questions to consider…
Systems Level Questions for the DRC position
• How do you as a DRC present the examples of
your work and how it is related to WIOA to your
system and partners at a leadership level?
• How do you as a DRC stay at the forefront of the
discussion once you have presented your
examples?
Questions to consider…
Individual Level Questions for the DRC
position
• How do you, as a DRC model and assist in the
coordination of the IRT approach and use of
ILPs, Asset Development Strategies at the
individual, shared customer level for our system
and our partners?
Model for how DRCs can
Market/Educate DEI Intervention
Strategies for WIOA
DRC Showcasing/Modelling
Individual Level: A DRC works to model service delivery strategies for
center staff and partners creating a community of providers familiar with the
practices and bought into the outcomes they have attained with shared
customers.
Service Delivery Strategies:
•
•
•
•
Integrated Resource Teams (IRTs)
Workforce Employment Network (EN)
Asset Development
Customized Employment
Programs/Partners
•
•
•
•
Wagner Peyser
WIA/WIOA
Vocational Rehabilitation
Community Colleges
DRC Showcasing/Modelling
Systems Level: The DRC uses the community of providers and the
outcomes they have attained for shared customers as the key they use to open
the door and participate in the systems level discussions taking place around
WIOA implementation.
Shared customer strategies and outcomes
•
•
•
•
Referrals and resource coordination
Joint training placement and retention planning
Development of long term, multiple stage, individual plans
Experience, examples and tools to support all of the above
Operational understanding of multiple systems
•
•
•
•
Eligibility/Outcome requirements
Operational Procedures
Targeted areas of expertise
Established relationships and trust built through customer level activities
Resources and Supports
for DRCs
Resources & Supports
You can access resources and supports for your
role as a DRC by connecting with:
•
•
•
•
•
Your fellow DRCs
Your state leadership team
Your national Technical Assistance Liaison
The DEI website: www.dei-ideas.org
Your Promising Practices in Achieving Universal Access
and Equal Opportunity: A Section 188 Disability Reference
Guide: http://www.dol.gov/oasam/programs/crc/Section188Guide.pdf
Questions/Comments
Contact Information
Miranda Kennedy, Director of Training
NDI Technical Assistance Team
P: 720.890.3990
E: [email protected]
Brian Ingram, Workforce Expert
NDI Technical Assistance Team
P: 503.913.6139
E: [email protected]