Information on Support Login
1. When a centre(ALC) of your district raises any issue through SOLAR support , the same shall be reflected in your
“DLC Solar Login”.
2.Kindly check your solar login on regular basis to check for the issues forwarded/assigned to you.
3. If the issue gets resolved at DLC’s end the status needs to be updated to resolved mentioning the steps taken
which gets assigned back to the ALC.
4. If the issue remains unresolved at DLC’s end the same needs to be assigned to OKCL after mentioning the steps
taken by DLC.
First go to this link (Solar)
Enter DLC SOLAR login
details
Enter Password
You can close it here also
When you will log in Notification will
be displayed
After closing you can click on
“Show” in your Solar login to view
the issues
Click on Settings
Now click on “View Support Tickets”
Now you will see the assigned
tickets with Ticket ID
You can check the “Current Status” also
Now click on Ticket ID
Now a issue description Page will come
If the issue get resolved by you
then select “Resolved” & Submit
If unresolved select “Forward” &
submit. Update the steps taken
by you in both the cases.
Don’t forget to comment in
the comment box.
Comment:What steps you
have taken to resolve or tried
to resolve
If you have forwarded or resolved the issue it
will not be reflected on “Assigned” button
It will be reflected under “All” button
Check here issue no.4717(Example) is
not visible in assigned pane
Now click on “All”
Check issue
no.4717(Example) has
been forwarded by you
to us
When issue will be resolved from our side you
will see “Resolved” notification on current
status
After “Resolved "Click on Ticket ID
You will see what steps we have followed
to resolve the issue in “Updates”
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