IT Essentials 5.0
Overview
February 2013
Overview
1
5
Instructor Training
Course Design
2
6
Virtual Learning Tools
Scope and Sequence
3
Equipment
4
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Subtitle: Size 24, Left Aligned
• A comprehensive overview of computer hardware
and software with an introduction to advanced
concepts
• Designed for students pursuing careers in IT who
want practical knowledge of how different types of
computing devices work
• Interactive learning experience with hands-on
labs, assessments that provide immediate
diagnostic feedback, Cisco Packet Tracer
simulation activities, and virtual learning tools
• CompTIA Approved Quality Content; helps
students prepare for latest CompTIA A+
certification exams
• Available in Cisco NetSpace with improved
learning and teaching capabilities
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• New course design aligns with CompTIA A+ exam topics
• New and updated content
New mobile device content
New client side virtualization skills
Expanded Windows 7 OS topics
Increased troubleshooting skills
Increased networking and security skills
Updated skills review exam
New checkpoint exam and practice final exam
Reported errors in prior version corrected
• Updated Cisco Packet Tracer activities
Packet Tracer’s rich simulation environment allows students to experiment
with network behavior and develop problem solving and troubleshooting skills
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• ITE 5.0 is available on Cisco NetSpace
Users must upgrade to Cisco NetSpace to access course materials
Instructor training classes are only available on NetSpace
• Benefits of NetSpace course delivery
Curriculum can be accessed through mobile devices
Improved user interface experience
•
Ability to control size of font, chapter text area, and media area
Course management flexibility for instructors
•
Ability to add course content, including videos, documents, and links
•
Ability to add assignments and add or modify quizzes
•
Ability to reorder course chapters
Communication and collaboration tools, including groups, discussion threads,
and course calendar with automatic notifications
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• Click chapter links to access
chapter content
• Click shaded part of scroll
bar to expand or minimize
text and media screens
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Click 1: Launch Course
• Instructors can add links or
content as assignments
with due dates
• Assignments also appear
in My Tasks area on the
homepage
Click 3: Launch Content
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•
Instructors can
use the Course
Syllabus to
present the
overall course
flow
•
Due dates set by
the instructor are
clearly displayed
in the flow
•
Due dates can be
reflected on the
course calendar
as well
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• Offers a comprehensive introduction to the IT industry
• Provides interactive exposure to personal computers,
hardware, mobility, and operating systems
• Learning by doing: hands-on activities and labs help
students become familiar with how to safely and
securely install, configure, maintain, upgrade, and
troubleshoot computer systems
• Anytime learning: course text, assignments, quizzes,
and discussions are supported on mobile devices
• Immediate feedback on assessment questions helps
students monitor progress and reinforces learning
• Helps students prepare for CompTIA A+ certification
exams
• Supports development of career skills needed to
succeed in entry-level IT jobs
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• Students seeking career-oriented, entry-level hardware and software skills to prepare
for careers in technical support roles and information and communications technology
(ICT)
• Students who want to gain skills and working knowledge of how computers work, how
to assemble computers, and how to troubleshoot hardware and software issues
• Students at many education levels and types of institutions including high schools,
secondary schools, universities, colleges, career and technical schools, and nontraditional learning environments such as community organizations
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Network
Professional
CCNP
Network
Specialist
Health
Health
Information
Information
Networking
Networking
Network
Associate
Network
Technician
CCNA
Discovery
CCNA
Security
CCNA
Exploration
IT
Essentials
IT
Technician
Assessments, Packet Tracer, Aspire, Passport21 to Entrepreneurship
Student Networking Knowledge and Skills
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2009 Edition
2012 Edition
A+ Essentials 220-701
220-801
A+ Practical Application 220-702
220-802
• New certification exams were announced in October 2012
• 220-700 series exams will be available until August 31, 2013
• Both the 220-801 and 220-802 exams must be passed for CompTIA A+
certification
• Student vouchers are available for 800-series exams through the
CompTIA Authorized Partner Program
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220-801
220-802
• PC Hardware
• Operating Systems
• Networking
• Security
• Laptops
• Mobile Devices
• Printers
• Troubleshooting
• Operational Procedures
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ITE 5.0 Chapter
220-801 exam
220-802 exam
1. Personal Computer
2. Lab Procedures
3. Computer Assembly
4. Preventive Maintenance
5. Operating Systems
6. Networks
7. Laptops
8. Mobile Devices
9. Printers
10. Security
11. The IT Professional
12. Advanced Troubleshooting
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• Delivered in Cisco NetSpace, with improved user
interface and learning environment features and
functionality
• 12 chapters and chapter exams
• Approximately 600 assessment items
• 1 skills review exam, 1 checkpoint exam, 1
practice final, 1 final exam, 1 skills-based
assessment, and 2 practice exams for CompTIA
A+ certification
• Approximately 180 hands-on labs and activities
• 8 Cisco Packet Tracer activities and new mobile
operating system (OS) simulator tool
• CompTIA Approved Quality Content - aligns with
CompTIA A+ certification exams
• New translated versions will be based on 5.0
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Course Chapters and Goals
Ch. 1
Introduction to the Personal Computer
Goal::Describe a personal computer system
Ch. 7
Laptops
Goal: Describe how laptops are constructed, basic
configuration, maintenance, and troubleshooting
Ch. 2
Lab Procedures and Tool Use
Goal: Demonstrate safe lab procedures and
proper tool use
Ch. 8
Mobile Devices
Goal: Describe operating systems, basic
configuration, maintenance, security, and repair for
mobile devices
Ch. 3
Computer Assembly
Goal: Assemble a desktop computer from
compatible components and upgrade a
computer system to meet requirements
Ch. 9
Printers
Goal: Demonstrate range of procedures required for
printers
Ch. 4
Overview of Preventative Maintenance and
Troubleshooting
Goal: Explain the basic rules of preventive
maintenance and the troubleshooting process
Ch. 10
Security
Goal: Explain importance of security, describe
procedures, and perform security measures
Ch. 5
Operating Systems
Goal: Install, upgrade, navigate, and
troubleshoot various operating systems
Ch. 11
The IT Professional
Goal: Describe the communication and related skills
needed by an IT professional
Ch. 6
Networks
Goal: Describe, create, and maintain a network
Ch. 12
Advanced Troubleshooting
Goal: Perform advanced troubleshooting procedures
on computers, operating systems, laptops, printers,
and networks
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After completing the course, students will be able to perform the following tasks:
Define information technology (IT) and describe the components of a personal computer
Describe how to protect people, equipment, and the environment from accidents, damage, and contamination
Perform a step-by-step assembly of a desktop computer
Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process
Install and support the Windows 7 operating system
Upgrade or replace components of a laptop and printer, based on customer needs
Describe the features, characteristics, and operating systems of mobile devices
Configure computers to connect to an existing network
Implement basic hardware and software security principles
Apply good communications skills and professional behavior while working with customers
Perform preventive maintenance and basic troubleshooting
Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware,
operating systems, networking, and security
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• Latest documents are posted on the IT Essentials Resources
page on Cisco NetSpace
IT Essentials Scope and Sequence
IT Essentials FAQs
IT Essentials Datasheet
IT Essentials At-A-Glance
IT Essentials Overview Presentation
• Promotional video available on IT Essentials course overview
page
• Visit CompTIA for A+ certification information
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• Hardware
One gigabyte (GB) RAM (Windows 7 32-bit) or Two GB RAM (Windows 7 64-bit) (2 x
512 MB or 2 x 1GB suggested)
Some labs will require one module of RAM to be uninstalled or the simulation of a faulty module for
troubleshooting purposes.
1 GB is the minimum requirement to run the full functions of Windows 7 Professional
• Software
Microsoft Windows 7 Professional (Media CD)
• Additional Items/Resources
One Internet connection for Internet searches and driver downloads (this could be the
instructor's workstation)
One printer or integrated printer/scanner/copier for the class to share
One Linksys wireless router/switch or equivalent for the class to share, Linksys model
WRT E2500
• NDG NETLAB+ can be used to complete the majority of labs
• Complete list available on Equipment Lists by Curriculum page
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• Lab size of 12-15 students for hands-on lab activities
Recommend ratio of 1 Lab PC per student
• Some lab activities require the student Lab PCs to be connected
to a local network
• 2 instructor workstations
1 connected to Internet to search for and download files
Other instructor workstation used for hands-on lab demonstrations
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• ITE 4.0 or 4.1 instructors
No instructor training required
Review of instructor resources recommended
• New ITE instructors
Required to complete training through an Instructor Training Center (ITC)
Must successfully pass skills-based assessment
Instructor Fast Track option available to those with prior subject matter
knowledge
Fast Track enrollment prerequisites (one or more of following):
1. Hold a current, valid CompTIA A+ certification
2. Formal evidence of one year of recent experience in computer repair field
3. Formal evidence of having taught two classes in the subject area
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Instructor Resources
Resource
Description
Location
Instructor Resource
Spotlight
Webpage with links to helpful instructor resources
Offerings > IT Essentials >
IT Essentials 5.0 Instructor
Resource Spotlight
Are You Ready for
ITE 5.0?
Activity to bring awareness to technology changes in
ITE 5.0
NetSpace Home > View
Instructor Courses
Overview PPT
Presentation explaining high level concepts,
changes, and site navigation
Release Notes
Detailed description of changes from previous
version
ITE 5.0 Teaching
PPT
Explanations and tips for teaching course topics
ITE 5.0 Planning
PPT
One presentation for each chapter covering
objectives, teaching analogies, and best practices
Instructor Checklist
Checklist to assist instructors as they prepare to
teach a course
Skills-Based
Assessment
1 zip file with eleven separate assessments for
instructors to assign as one exam or individually
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IT Essentials resources
folder (link available on IT
Essentials page and
Instructor Resource
Spotlight)
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1. Prepare
• Tutorials
• Instructor PowerPoints
• Partner communications
• Communities
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2. Become Aware
Complete “Are You
Ready?” activity to learn
about technology updates
3. Teach
Open classes and start
teaching ITE 5.0
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• Two standalone tools are provided with the curriculum in the IT
Essentials resources folder
Virtual Desktop
Virtual Laptop
• Designed to supplement classroom learning and provide
interactive learning opportunities
• Both provide a virtual “hands-on” experience where physical
equipment access is limited
• Enable students to virtually disassemble and reassemble
desktops and laptops
• The following slides demonstrate the Virtual Laptop introductory
tutorial
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Or click the Skip button to go
directly to using Virtual Laptop
Click the arrow to
view the brief tutorial
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Learn mode
Step-by-step instructions for removing
and installing components
Self-check for
understanding
Test mode
Information about laptop
features and components
Explore mode
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Thank you.