WORKFORCE SOLUTIONS
Unemployment Cost Management
with CaseBuilder™-Case Study
Employer Advantage (PEO)
As a Professional Employer Organization (PEO), Employer
Advantage enables client organizations to outsource the
management of human resource activities in a cost-effective
manner, allowing the organizations to focus on their core
competencies and increase profitability.
Challenge
Operating in a paper-based environment, Employer Advantage had
been receiving, responding to, and managing unemployment claims
through a combination of phone, fax, and traditional U.S. mail. Claims
and charges were tracked internally through a time-consuming Excelbased interface and manually audited by Risk Management personnel.
When separation information was needed from a client organization,
additional phone calls were necessary. These process inefficiencies
had resulted in increased time and effort required for claims response,
potentially leading to improper unemployment benefit charges to
Employer Advantage’s client organizations.
Client Profile: Employer Advantage
■■
Professional Employer Organization
(PEO)
■■
About 9,000 client employees
■■
Focused on mid-sized and larger clients
■■
Provides HR services including payroll,
benefits administration, unemployment
cost management, and other risk
management services
In addition, with recent UI Integrity legislation, Employer Advantage
was increasingly concerned about responding to claims in an adequate
and timely manner. With the potential for additional penalties for noncompliant claims response, the staff was concerned that a significant
piece of information would be overlooked, leading to severe consequences.
While Employer Advantage was investigating ways to enhance claims
management and Unemployment Insurance (UI) compliance, its unique
relationship with its employer client base required a solution that would
allow Employer Advantage to remain in control of the general process.
Solution
To address this challenge, Employer Advantage implemented
CaseBuilder™, powered by Equifax Workforce Solutions, to manage
its clients’ unemployment claims in the most cost-effective manner.
Working in conjunction with the State Information Data Exchange
case study
System (SIDES), CaseBuilder delivered improved lead times, process
efficiency and complete and timely responses through a simple online
interface for complete claims management.
In addition to a simple dashboard for visibility into the status of pending
and completed claims, CaseBuilder delivered easy access to case history,
as well as robust performance reporting and charge auditing solutions,
significantly improving Employer Advantage’s UC process. Finally, by
configuring a solution to its unique needs as a PEO, Employer Advantage
was able to deliver an effective UC service while maintaining the primary
relationship with its employer clients.
“As a PEO, CaseBuilder has allowed
us to truly differentiate ourselves
in the eyes of our employer clients.”
– Tonja Bentz
UI Coordinator/Risk Management Specialist
Results
After a simple implementation, Employer Advantage now manages
and responds to all claims electronically which has increased the lead
times Employer Advantage can give its clients to provide claims responses
by up to 5-7 days. This has increased response quality and timeliness
in accordance with UI Integrity requirements, which in turn has delivered
a significant increase in favorable decisions and benefit charge credits.
With real time access to CaseBuilder’s Insight Reporting platform,
Employer Advantage has also been able to identify areas for improvement
in both outcomes and compliance with UI Integrity requirements—thereby
reducing unemployment risk and liability. In the end, these results have
enhanced Employer Advantage’s relationship with its employer clients while
freeing up valuable time for additional Risk Management responsibilities.
CONTACT US TODAY
For more information:
[email protected]
800-888-8277
www.equifaxworkforce.com
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a wholly owned subsidiary of Equifax Inc., Atlanta, Georgia. All rights reserved. EFX-WS-3040-06/26/2015