On receipt of a notification e-mail, the attached ipdf must be saved locally but the file name must
remain the same (In this example “Complaint_200001984_0001.pdf). If the name is altered, then
when the ipdf is returned to JCI, it will not appear in SAP.
On the first page, you should find the header details of the DMR. In the “Corrective Actions” section
at the bottom, you should see whether a NoD, 4D or 8D is required. In this example, an 8D is
required.
At the top of page two, you will have the opportunity to choose what type of report you want to
send, or whether you want to reject the issue. You do so using the drop down menu highlighted in
red.
In Step D1 you are required to fill in your contact details. The red fields are mandatory. There are
boxes to add more contact details or delete, when necessary.
In Step D2 you are required to either Accept or Reject the SMRR/DMR using the Status drop-down
menu. You must also fill in your description of the problem as you understand it. There is a Customer
Impact box to fill in details of how JCI were affected (Line stoppage etc).
In Step D2 you must fill in what containment action is being carried out. Under Description there is a
short text field, and below that a long text field. In here you should describe the detail of the
containment. You also must fill in the responsible person and the containment start date.
There are two separate Step D4 and D5 sections. The first, shown above, is why the defect was
produced and how verified. This must be filled in, and the corrective action entered in D5. There is a
short long text field and the responsible person and date need to be filled in also.
In the second section, you must state why shipped and how verified. The format is the same for both
D4/D5 sections.
In section D6 there is a short text field and a long text field to describe how effective the corrective
action was. The responsible person and date must be maintained.
Step D7 details any preventative action that can be taken. Again, short and long text fields need to be
filled in.
Additionally in D7 there is a document table. You must fill in Yes or No as to whether each document
needs updating, and those that do need to have the responsible person and date stated.
Step D8 needs a closure date and validation statement.
When returning a NoD, 4D or 8D you must use the button at the bottom of the ipdf to open your email client and send. This is the only way to ensure the ipdf gets uploaded into SAP.