total fm
academies
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Introduction
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Total FM
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Hard FM
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Soft FM
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Statutory Compliance
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Our Approach
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Case Studies
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Contact
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CONTENTS
Contents
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Introduction
The GRAHAM Group is a privately owned company operating in the asset management,
construction and project investment sectors.
GRAHAM Facilities Management brings technical and
commercial expertise fused with innovation and a ‘can
do’ attitude which generates real value for our clients
by reducing cost whilst improving service and asset
performance.
GRAHAM Facilities Management have a proven track
record in successful delivery of asset management and
maintenance solutions across the UK ranging from single
sites to complex geographically dispersed multi-site
operations.
We tailor our service offering to match the specific needs
of our clients - ranging from ensuring basic statutory
compliance to delivering cutting edge multi service
innovations.
Our clients are provided with a comprehensive
solution for all maintenance and facilities service
requirements, supported by a 24/7/365 helpdesk service
ensuring a continued and reliable response at all times.
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GRAHAM core values are
Teamwork, Performance,
Openness, Innovation and Respect
INTRODUCTION
GRAHAM Asset Management encompasses five trading divisions in the delivery of a wide range of facilities
management, multi-discipline maintenance, energy management, occupational health & safety services and
fire and security across the UK and Ireland.
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Total FM
GRAHAM Facilities Management has the ability to
provide a full range of hard, soft and professional
services through self delivery supported by a proven
supply chain.
This allows us to reduce management overheads and
to have a holistic view of how an estate operates and
performs.
The total FM service provides our clients with a single
point of contact and support on estate strategy and
cost savings.
TOTAL FM
GRAHAM FM can draw upon the knowledge of the
other GRAHAM Asset Management business units to
assist clients with associated facilities management
improvements and services which complement our
FM service offering. Our other services include:
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We promote cross discipline
multi skilling throughout
our teams providing fast and
effective responses and high
‘first fix’ rates
Hard FM
Building Fabric Maintenance and Installations
We provide a wide range of fabric maintenance
services ranging from standard handyman tasks
such as installing shelves and notice boards to more
specialized fabric related activities including roofing,
carpet fitting, painting and decorating and joinery
works.
Electrical Services:
Emergency lighting testing and maintenance, periodic
electrical inspection and testing, reactive electrical
maintenance and repair services, thermal imaging,
voltage optimisation and minor works installations.
Mechanical and Electrical
All mechanical and electrical activities undertaken
comply with current Statutory and Health & Safety
legislation.
We undertake reactive maintenance works for all
services including 24-hour emergency call outs using
our highly experienced directly employed teams,
supported by approved supply chain partners.
The services we provide include:
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Mechanical Services:
Gas and oil fired boiler maintenance, maintenance of
air conditioning and air handling units, refrigeration
systems, gas systems, management of BMS systems,
LEV maintenance and testing and minor works
installations.
HARD FM
GRAHAM Facilities Management
supports asset performance
and optimisation through a
combination of planned, reactive
and lifecycle maintenance for
mechanical, electrical and
specialist systems.
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Soft FM
Reactive Response
We provide an effective reactive response to all
service requests, drawing upon both dedicated
on-site facilities and maintenance teams and mobile
maintenance teams, located throughout the UK and
Ireland.
Landscape and Grounds Maintenance
A comprehensive service covering all aspects of
grounds maintenance and landscaping, including
maintenance of sports grounds/pitches and associated
engineering services.
Security Services
SOFT FM
The security services we provide include manned
and electronic solutions. With manned security we
provide a full time guarding service, mobile patrols
and key holding services.
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With respect to electronic systems, we install
and maintain CCTV, access control, intruder and
perimeter alarms of all types.
Front of House Services
The front of house service provision includes
telephony, reception, porterage, 24/7/365 helpdesk,
mail room, off-site storage (archiving and retrieval)
and reprographics.
Catering Services
Our catering services range from the provision
of full on-site restaurant facilities through to
refreshments for meeting and conference rooms
and provision of sandwich and beverage services.
We also organise catering for special functions to
suit client’s bespoke requirements. Vending support
includes providing all types of machines for hot
and cold drinks and snacks.
Cleaning and Janitorial Services
GRAHAM Facilities Management provide a
comprehensive range of cleaning solutions, from
daily office cleaning to specialist cleaning services
such as ductwork cleaning to HVCA’s ‘Guide to Good
Practice, TR19’.
Our janitorial teams frequently provide the first line
of response to day-to-day issues on-site including
porterage, opening and closing premises, reactive
cleaning, repairs, furniture moves and room set up,
escorting supply chain partners, minor repairs,
litter picking etc.
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Ensuring statutory compliance of assets and
buildings is a key element of any building manager’s
responsibility.
At GRAHAM Asset Management we understand that
every building manager may not have the range of
skills, training or understanding to interpret governing
legislation to ensure that statutory compliance is
maintained.
Our professionalism and experience allows us to
provide a total compliance solution for your assets
giving you peace of mind that you have taken all the
relevant steps required.
We listen to our clients, carefully
considering their individual
requirements and draw upon
years of experience and in-house
expertise to fully understand their
needs.
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STATUTORY COMPLIANCE
Statutory Compliance
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Our Approach
OUR APPROACH
We employ multi-disciplined, talented, professional and an enthusiastic workforce
across our business, investing heavily in training and development to help our
employees achieve their true potential.
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GRAHAM Asset Management
have created an inclusive
team ethic which encourages
loyalty, promotes lateral
thinking and a sharing of
ideas - the benefits of which
are ultimately shared with our
clients through innovation,
multi-skilling, continuous
improvement and cost
reduction.
OUR VALUES
TEAMWORK
Collaboratively working together, sharing knowledge
and experience to deliver the best solutions.
RESPECT
Encouraging, supporting and understanding others their ideas, their views and their knowledge.
INNOVATION
Encouraging our team to be inventive, continually
adapting and introducing fresh approaches to all
aspects of our business; striving to be the best.
OPENNESS
Listening and sharing; building trust and acting
with integrity; treating others with respect and
working with transparency.
PERFORMANCE
Being professional and adopting best practice to
meet clients’ highest expectations whilst achieving
the highest possible standings in terms of quality,
health, safety and sustainability.
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Richard Rose Central Academy
Richard Rose Academy
The Richard Rose Federation comprises of two recently constructed state-of-the-art School Academy
Facilities in Carlisle.
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The Central Academy - A 14,000m2 three storey
building catering for 1,500 students which
opened in January 2011
The Morton Academy - A 13,000m2 facility
catering for 1,200 students also completed in
2011
KEY FACTS
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Comprehensive removal and decant services
provided during relocation
Dedicated local management and site based
facilities team
Emphasis upon scheduling and planning of
works e.g. consideration for examinations
Provision of services to accommodate third party
usage
24/7/365 Helpdesk and employment of CAFM
system
SOFT FM
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Daily cleaning, window cleaning and deep
cleaning
Waste management
Security
Mail and porterage services
HARD FM
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Handyperson service
Fabric maintenance, decoration, flooring, roofing
and ceiling, internal and external walls, drain and
gutter clearance
M&E maintenance
Statutory and mandatory inspections
PAT and electrical fixed wiring system
Gas, air and water systems
Fire detection, emergency light and fighting
systems
Lifts and hoists
Security, access and intruder systems
Catering equipment
BMS
Re-lamping
Duct maintenance
Specialist maintenance – theatre maintenance
SERVICES
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Managed Services
Health & Safety Management
Environmental and energy management
Business continuity planning
24/7/365 Helpdesk
Asset and records management
GROUNDS MAINTENANCE
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Hard and soft landscaping and pitch maintenance
Internal planting
Contract completed 2014.
CASE STUDY
GRAHAM FM has worked closely with the Federation
and its Consultants during mobilisation and on-going
operation to develop and further refine services to
provide a bespoke and comprehensive Total Facilities
Management solution to both sites:
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Skinners Kent Academy
Skinners Kent Academy
The Skinner’s Kent Academy, Tunbridge Wells, has recently undergone a multi-million pound re-build and
is a state of the art teaching facility.
The 10,000m2 building sits within 29 acres of green
space. GRAHAM FM provides a total facilities
management solution for The Skinner’s Kent
Academy.
KEY FACTS
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CASE STUDY
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Dedicated local management and site based
facilities teams
Integration of facilities management team into
day-to-day activities of the Academy
Emphasis upon scheduling and planning of
works e.g. during examinations
24/7/365 Helpdesk and employment of CAFM
system
Targeted PPM service for critical plant and
machinery
24/7/365 Emergency response
SERVICES
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Managed services
Health & Safety
Environmental and Energy management
Business continuity planning
24/7/365 Helpdesk
Asset and records management
HARD SERVICES
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Planned and reactive maintenance
Building fabric maintenance
Handy person service
Statutory and mandatory inspections
BEMS maintenance
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Periodic electrical inspection and PAT testing;
Fire detection, emergency lighting and fire
fighting systems
Lifts and hoists
Biomass system
Security, access and intruder alarms
Catering equipment
Duct maintenance
Lighting protection
Ground maintenance - playing fields, pathways
and footways;
SOFT SERVICES
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Security and caretaking services
Daily cleaning, window and kitchen deep cleaning
Graffiti and chewing gum removal
Feminine hygiene services
Waste management and recycling
Pest control
The City Academy, Hackney
The City of Hackney Academy was founded in 2009 serving 1200 students aged 11 to 18. The Academy
occupies buildings approximately 12,000m2.
KEY FACTS
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Dedicated local management and site based
facilities teams
Integration of facilities management team into
day-to-day activities of the Academy
Emphasis upon scheduling and planning of
works e.g. during examinations
24/7/365 Helpdesk and employment of IFS
system
Targeted PPM service for critical plant and
machinery
24/7/365 Emergency response
The Academy has two complementary and prolific
sponsoring partners, the City of London Corporation
and KPMG. Both organisations have a number of staff
who regularly volunteer at the Academy as Personal
Advisers for students and give up their personal time
to volunteer at the Academy by leading their skills at
different events like taking photographs.
Since opening in 2009 the Academy has achieved two
‘Outstanding’ grades from Ofsted (January 2011 and
January 2012). They were judged to be ‘Outstanding’
in every category and Ofsted were so impressed
that they are promoting the Academy’s work as best
practice across the country in a national publication.
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Cleaning
Premises management
Waste handling
Security
HARD SERVICES
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M&E
Fabric maintenance
Ground maintenance
Projects
The City Academy, Hackney
CASE STUDY
SOFT SERVICES
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Hillsborough Office
Contact
ABERDEEN
DUBLIN
MANCHESTER
1 Berry Street, Aberdeen
AB25 1HF
Tel: +44 (0) 122 464 2880
Email: [email protected]
Ballymun Civic Centre
Main Street
Ballymun Dublin 9
Tel: +44 (0) 353 1 222 5751
Email: [email protected]
1st Floor, Unit 4
Digital Park, Pacific Way
Salford Quays M50 1DR
Tel: +44 (0) 16 1877 5533 Email: [email protected]
EDINBURGH
SUNDERLAND
South Gyle Business Park
34 South Gyle Crescent
Edinburgh EH12 9EB
Tel: +44 (0) 13 1339 7200
Email: [email protected]
4 Admiral Way
Doxford International Business Park
Sunderland SR3 3XW
Tel: +44 (0) 19 1501 8702
Email: [email protected]
BELFAST
20 Wildflower Way
Belfast BT12 6TA
Tel: +44 (0) 84 5600 6300
Email: [email protected]
BIRMINGHAM
CONTACT
Central Depot, Moat Lane
Solihull B91 2LW
Tel: +44 (0) 12 1704 8038
Email: [email protected]
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BRISTOL
Unit 5, Timberlake Barn, The Elms
Stock Lane, Congresbury BS49 5JL
Tel: +44 (0) 19 3485 3108
Email: [email protected]
CAMBRIDGESHIRE
9 Eaton Court Road
Colmworth Business Park
Eaton Socon, St Neots
Cambridgeshire PE19 8ER
Tel: +44 (0) 148 0440 4040
Email: [email protected]
GLASGOW
1 Seaward Place
Centurion Business Park
Glasgow G41 1HH
Tel: +44 (0) 14 1418 5550
Email: [email protected]
HILLSBOROUGH
Ballygowan Road
Hillsborough BT26 6HX
Tel: +44 (0) 28 9268 9500
Email: [email protected]
LONDON
2nd Floor, Queens House
8-9 Queen Street
London EC4N 1SP
Tel: +44 (0) 207 618 3000
Email: [email protected]
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www.grahamassetmanagement.co.uk