5
INTERPERSONAL SKILLS EVERY TEAM LEADER MUST MASTER
infographic
WHYARE INTERPERSONAL
SKILLS IMPORTANT
Well-oiled, productive teams are built on positive human interaction. And it’s the team leader
that sets the tone for that interaction. To be an effective leader, you need to have highlydeveloped interpersonal skills. How aware are you of other people’s needs and feelings?
Can you communicate effectively with your team? Can you resolve conflict appropriately?
Here are 5 key skills you need to master to build successful teams.
15%
of professional success is due to intellect, skill or
technical ability ...
85%
... while 85% is due to positive interaction with other people.
01
EMOTIONAL INTELLIGENCE
Intelligent, rational thinking (IQ) is important, but
Emotionally intelligent
being aware of your emotions and knowing how to
teams are more efficient,
manage them (EQ) is critical to business success.
productive and motivated.
02
CONFLICT RESOLUTION
Conflict is a fight or disagreement
By helping your team manage conflict, you’ll
between individuals with different
improve productivity and performance.
ideas or beliefs.
03
EMPATHY
Empathy will give you greater insight
Empathy is the ability to understand a
into other people’s behaviour, and
situation from another person’s point of view.
it will help you create a team that’s
04
respectful and cooperative.
EFFECTIVE COMMUNICATION
Effective communication is the
Breaking through communication barriers will
successful exchange of information
help you and your team prevent mistakes and
and understanding between people.
confusion.
05
DEALING WITH CHANGE
Change is the alteration, variation or difference
between the way it was and the way it is.
Teaching your team to cope
with change will reduce fear
and anxiety.
Download the Interpersonal Skills for Team Leaders Infographic Pack for more quick tips, key
steps and visual highlights to help you optimise team interactions.
https://traccsolution.com/resources/team-leader