Where to go if you want to know…
PAYROLL
TIMEKEEPING
PORTFOLIO CLERK
RECORDS & BENEFITS
Contacts:
[email protected]
Telephone: 604-875-7171
Fax: 604-875-7198
Contacts:
Use appropriate inquiry form for
below. If no form required, please
contact:
[email protected]
Fax: 604-733-2022
Contact:
Email your Portfolio Clerk
Contacts:
[email protected]
Telephone: 604-675-2530
Toll Free: 1-800-875-5306
Fax: 604-675-2805
 Banking Information:
 Pay Inquiries relating to:
Direct Deposit/Debit
 Tax slips (T4, T4A, T2200, etc.)
 Record of Employment (ROE)
 Bank Balances: Validation of
Leave (sick, vacation and
banked overtime)
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Manual Cheques
Missing Pay Statements
Mileage Forms
Employee deductions
(parking, transit, taxes, EI,
etc.)
 Self-Paid Benefits
 WCB Payments
 Canada Savings Bonds
Payroll Forms:
vcha.ca/programs_services/payroll/for
ms/page_5546.htm
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 Wrong coding
 Missed hours
 Overpayment
 Cost centres
 Payout Banked OT
 Manual Cheques
Requests for payout of
Banked OT
 Weekly Flow Sheets
 Manager/Delegate Issues
with WTK:
 Security access
(passwords, etc)
 Speed of system during
time validation/approval
Timekeeping Forms:
vcha.ca/ee/easi/_forms/page_66480.htm
*Please ensure you are selecting the
correct form(s) for your Service
Delivery area.
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Scheduling issues
Scheduling changes
Hours coded
Shift swaps
Education requests
Leave requests
Vacation requests
Availability/Unavailability
Stats/Stats in Lieu/EDO/RAD
days
 Daily Flow Sheets
Portfolio Clerk Forms:
vcha.ca/ee/easi/_forms/page_66480.ht
m
*Please ensure you are selecting the
correct form(s) for your Service
Delivery area.
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Employee record
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Replacement Benefit Cards
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Addition and Deletion of Dependents
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Maternity/Parental Leave or Unpaid
Leaves of Absence over 20 days
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Changes to name, address, telephone
number, emergency contact
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Change of Beneficiary
Pay rate
Verification of Employment Letters
CPP, EI, Tax, Pension Deductions
TD1 & BCTD1 Tax Forms
Pension and Retirement
Benefits Enquiries or contact Pacific
Blue Cross directly: 1-888-275-4672
Vacation Service Dates related to
Entitlements
Wage: Loss, Disputes, Seniority etc.
Long Term Disability (LTD)
Processing of hires, terminations &
transfers
R&B Forms:
vchconnect.vch.ca/ee/benefits/forms/page_3
3635.htm
EMPLOYEE RELATIONS
WORKPLACE HEALTH
RECRUITMENT
EFAP: Employee & Family
Assistance
Contacts:
[email protected]
Telephone: 604-675-2530
Toll Free: 1-800-875-5306
Fax: 604-675-2805
Contacts:
[email protected]
To report an injury:
Telephone: 604-875-5757 or
Toll Free: 1-877-875-5757
Absence Call Line: 604-639-4297 Opt.#1
WorkAbility Dept: 604-639-4297 Opt.#2
Clinic Nurses (OHNP): 604-875-4385
Contacts:
Toll Free: 1-800-565-1727
Telephone: 604-675-2500
Fax: 604-872-1915
[email protected]
Contacts:
Intake Team/After Hours Line:
1-800-505-4929
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Attendance & Wellness AWP
Collective Agreement
Displacements
Duty to Accommodate
Employee File Requests
Grievances
Labour Relations
Respectful Workplace
Intranet:
vcha.ca/ee/hr-lr/page_77203.htm
CLINICAL EDUCATION &
MANAGEMENT DEVELOPMENT
Contact:
[email protected]
 Orientation:
 Clinical Orientation
 New Hire Orientation
(Online, Meet & Greet)
 Management Development &
Education
Intranet:
vcha.ca/ld/page_24408.htm
My Health At Work (OHNP)
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Immunizations for Staff
Influenza Campaign
Blood & Body Fluid Exposures
Health Promotion
My Safety At Work (OH&S)
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Incident Reporting
Incident Investigation
Chemical/ Radiation Safety
Musculoskeletal Injury
Prevention
Returning to Work from
Illness/ Injury
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Internal postings:
http://staffpostings.vch.ca
External postings:
http://careers.vch.ca/
 Qualification differentials
Call 911 or Vancouver Crisis Line:
604-872-3311
 Free confidential short-term
counseling for all employees and
eligible family members.
Internet:
www.efap.ca
Intranet:
vchconnect.vch.ca/ee/recruitment/p
age_24067.htm
Workplace Violence
My Return to Work (WorkAbility)
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 Job postings
Emergencies:
Enhanced Disability Management
Program (EDMP)
Early Intervention & Rehab
Program (EIRP)
Early Intervention Program (EIP)
Long Term Disability
Intranet:
vcha.ca/ee/workplace_health/page_9
8188.htm
COMPENSATION &
CLASSIFICATION
Contact:
[email protected]
 Job descriptions
 Classification information
 Compensation and wage
schedules
Intranet:
vchconnect.vch.ca/ee/work_desi
gn/page_23881.htm
January 2012